Mitzi R. Daniels
6223 Springhill Court, Apt 203 Greenbelt, MD 20770; (202)498-4802; mitzidaniels24@yahoo.com
Objective____________________________________________________________________________
To obtain a Transportation/Security Specialist position where I am afforded the
opportunity to utilize my current knowledge and skills which have been proven by an
impeccable performance record for over 14 years.
Profile_______________________________________________________________________________
Self-motivated, team player with a wealth of knowledge and experience in the Transportation and
Security field who works effectively and timely with all organizational levels and possesses excellent
communication, interpersonal, managerial and problem solving skills.
Skills Summary_______________________________________________________________________
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Project Management
Report Writing
Administrative skills
(typing, filing, answering
status inquiries, facsimile
and email
Customer Service
Transportation (CDL
Permit)
Mail handling
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Heavy-Duty
Material/Equipment
operation
Proficient use of
Oleoresin Capsicum
spray and Baton
Basic Law
Enforcement
Parking
enforcement rules
and regulations
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Interior and Exterior
video surveillance (CCTV
monitoring and physical
patrol)
Front-Office Operations
Professional
Presentations
Geography of the
Washington Metropolitan
and Surrounding areas
Professional Experience________________________________________________________________
Communication: Reports/Technology
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Prepare and provide oral and written complex security reports at client request
Prepare and review professional correspondence to and from clients
Provide detailed training and orientation for incoming employees as well as provide feedback on
recommendations to improve the quality of the training provided
Review delivery inventory and effectively convey any changes and/or updates needed for accuracy
Prepare written and electronic inventory control log
Frequent use of office automation equipment to include; Microsoft office, Excel, Email, Word, Access and
PowerPoint
Conveying pertinent information to clients and employees
Customer Service/Problem Solving
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Assist clients in various government facilities with mail requests and delivery confirmation
Analyze and provide sound judgment on issues and concerns of the client
Understand customer expectations and needs
Establish and maintain effective working relationships with customers and employees
Created a data and knowledge infrastructure in order to provide service outside of the traditional channels
Provide quality and accurate service with consistent and readily available information at hand
Developed 100% customer support for dedication and loyalty to the vision and goals of the organization
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Conduct perimeter patrol to detect intrusion and ensure security of doors, windows and gates
Maintain security checkpoints to ensure proper access control
Respond to facility alarms and disturbances
Organization
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Manage all aspects of day-to-day operations
o Site security and supervision of officers
o Employee scheduling
o Inventory control, asset protection, CCTV monitoring
o Compliance with all Transportation and Security guidelines
o Maintain mail distribution and regulation
o Supervised route operation to ensure accurate and timely delivery of cargo
Employment History___________________________________________________________________
Glencor Services, Inc.
Airborne Express
Clinton, MD
Rockville, MD
Driver/Transportation Specialist
Driver
November 2008 – Present
March 1998 – March 2004
Phoenix Technologies
Fort Washington, MD
Security Officer
December 2011 – Present
US Security Associates
Falls Church, VA
Unarmed Security Officer
March 2003 – January 2005
Securitas Security Services
Annandale, VA
Security Officer
July 2011- November 2011
SEB Services of New York
Ossining, NY
Unarmed Security Officer
July 1999 – March 2003
DHL Express
Rockville, MD
Inspection Clerk
March 2004 – August 2010
Education/Training___________________________________________________________________
Stratford Career Institute – St. Albans, VT
High School Diploma Received 04/2001
Security Clearance – Active Top Secret
References Available Upon Request