Code of Practice and
Operational Procedures Manual
Closed Circuit Television System
February 2009
Operational Procedures Manual
Version 1.0 – 15 February 2009
1
Contents
Introduction and Administration
CCTV: The Legal Framework
Aims & Purposes of Scheme (Policy Document)
Agreed Code of Practice
Access to information
Management of Recorded Material
Access to and security of the monitoring room & associated equipment
CCTV Monitoring, Control & Operations
Human Resources
Fault Reporting & Maintenance Procedure
Signs and Notices
3
5
7
9
12
15
17
19
21
24
27
Appendices
A
B
C
D
E
F
G
H
I
J
K
L
M
Control room signing in proforma
Extracts from the Police and Criminal Evidence Act 1984
The Criminal Procedures and Investigations Act 1996
CCTV Request Proformas, subject data disclosure, Police data release
Emergency Telephone Numbers and Departments
Agreement on Code of Practise
Agreement on Distribution/management of information
Declaration regarding custody and use of data recordings and images
Proforma for Departmental Operating System
Departmental Managers
Authorised Personnel
CCTV Fault Report
CCTV viewing log
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33
36
37
38
39
40
41
42
43
44
2
Section 1
Introduction & Administration
1.1
Introduction
Any Closed Circuit Television System comprises equipment, human resources and
procedures designed to collect and process information. Regardless of the complexity or
simplicity of the System, its integrity and effectiveness will depend entirely upon the
management of that information.
The University of Warwick is an academic institution situated on the outskirts of
Coventry. CCTV systems are operated by various departments within the university and
its satellite campuses. The system and scheme are registered with the office of the Data
Protection Commissioner, the Security Manager being nominated as the data controller.
The Code of Practice and procedure manual are intended to address the legal
requirements and operation of the CCTV systems operated by the departments of The
University of Warwick at the campus in Cannon Park, Coventry, CV7 4AL. The
requirements of the Human Rights Act 1998 and the Data Protection Act 1998
incorporated into this code of practice and operation manual.
A scheme will be adopted to oversee the implementation of the various aspects of the
legal requirements. Nominated officers of The University of Warwick will manage the
scheme. The scheme will be registered with the Data Protection Office. Operators within
the various University departments will be authorised and receive adequate training to
ensure that they are able to carry out their duties relating to CCTV systems within the
requirements of the above legislation.
1.2
Ownership
For the purposes of this document:
The Data Controller is:
The data controller for The University of Warwick CCTV system is the Security Manager.
The policy and aims of 'the scheme' will be defined by the Data Controller. This officer will
oversee the management and implementation of the Code of Practice, procedures,
installation of new systems and audits of 'the Scheme'.
Scheme Manager is:
The Scheme Manager is the Senior Security Supervisor. His responsibilities are to
oversee the day to day operation of the CCTV systems within the University. He will also
co-ordinate the operation and compliance with the Code of Practice by the other university
departments. Communication between the scheme manager and departmental managers
will ensure that all operators of CCTV systems are aware of their responsibilities and any
changes in legislation or procedures that may occur.
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Departmental Managers are:
Each department within the University will nominate a manager to ensure that their
system is operated within the code of practice. They will also monitor the day to day
running and documentation of their departments system.
(Departmental Managers listed in Appendix J)
Authorised operators are:
Staff who, as part of their duties are, required to operate or monitor CCTV equipment,
must be made aware of the requirements of the relevant legislation and their responsibility
with regard to it. Varying levels of training and instruction will be required for staff who
simply monitor CCTV and those who actively record and observe the campus with CCTV
equipment. (Authorised personnel listed in Appendix K)
1.3
Administration
This Operational Procedures Manual must be read and used in conjunction with
equipment manufacturers and supplier‟s documentation and guidance. Specific training
will be provided by the installer or maintenance contractor on the use of individual pieces
of equipment. This will compliment the overall operational training and guidance given to
CCTV staff.
Maintenance
The maintenance of the system is carried out by Central and County CCTV
This supplier is under contract with the University to maintain all equipment and
transmission in accordance with a written specification. Section 9 of this manual includes
details of action to be taken in the event of service being required. A log of all requests for
service and subsequent results will be maintained. This process will ensure the system is
„fit for purpose‟ as required by the Data Protection Act 1998.
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Section 2
CCTV: The Legal Framework
2.1
Data Protection Act 1998
The Data Protection Act 1998 (“the act”) places considerable responsibility on the Data
Controller of CCTV to comply with the act by following a Data Protection Act CCTV Code
of Practice. The system codes and this manual incorporate all the Data Protection Act
guidance and instructions.
Anyone processing personal data must comply with the eight enforceable principles of
good practice. The eight principles are:
1.
Personal data shall be processed fairly and lawfully.
2.
Personal data shall be obtained only for one or more specified and lawful
purposes, and shall not be further processed in any manner incompatible with that
purpose or those purposes.
3.
Personal data shall be adequate, relevant and not excessive in relation to the
purpose or purposes for which they are processed.
4.
Personal data shall be accurate and, where necessary, kept up to date.
5.
Personal data processed for any purpose or purposes shall not be kept for longer
than is necessary for that purpose or those purposes.
6.
Personal data shall be processed in accordance with the rights of data subjects
under the Data Protection Act 1998.
7.
Appropriate technical and organisational measures shall be taken against
unauthorised or unlawful processing of personal data and against accidental loss
or destruction of, or damage to, personal data.
8.
Personal data shall not be transferred to a country or territory outside the
European Economic Area unless that country or territory ensures an adequate
level of protection for the rights and freedoms of data subjects in relation to the
processing of personal data.
Personal data covers both facts and opinions about the individual. It also includes
information regarding the intentions of the data controller towards the individual, although
in some limited circumstances exemptions will apply. With processing, the definition is far
wider than before. For example, it incorporates the concepts of 'obtaining', holding' and
'disclosing'.
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2.2
The Human Rights Act 1998
The HRA came into force on 2nd October 2000 bringing with it a number of Articles which
give instruction on how we, as a society are to treat people.
It finally brings the UK up to date with human rights legislation, which it actually helped to
draft. The most important articles are as follows:
ARTICLE 8 RIGHT TO RESPECT FOR PRIVATE AND FAMILY LIFE
Everyone has the right to respect for his private and family life, his home and his
correspondence.
There shall be no interference with the exercise of this right, except
such as is in accordance with the law and is necessary in a democratic
society in the interests of national security, public safety or the
economic well-being of the country, for the prevention of disorder or
crime, for the protection of health or morals, or for the protection of the
rights and freedoms of others.
ARTICLE 14 PROHIBITION OF DISCRIMINATION
The enjoyment of the rights and freedoms set forth in this Convention shall be secured
without discrimination on any ground such as sex, race, colour, language, religion, political
or other opinion, national or social origin, association with a national minority, property,
birth or other status.
This would come into play, if operators were to excessively monitor members of the public
according to their colour or dress.
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Section 3
Aims & Purposes of the System (Policy Document)
3.1
Aims of the CCTV system
All the CCTV systems are actively managed and have been installed with the aim of
reducing the fear of crime and to protect the public environment for the benefit of those
who live, work or partake in academic studies within the campus or visit it. The overall
objective is to ensure a safe, secure and friendly environment for students, staff and
visitors, free from injury, personal threat damage and theft – whilst respecting individual
privacy
3.2
Purpose of The University of Warwick CCTV System
The purposes / objectives of this system are to monitor all areas covered in order to
provide assistance with the following:To assist in the prevention and detection of crime.
To facilitate the identification, apprehension and prosecution of individuals involved
in perpetrating crime and public order offences.
To provide the opportunity for monitoring individuals breaching the University
regulations and staff conditions of service.
To assist in enabling the Security Team to manage and direct preventative patrols
on the campus, both proactively and reactively.
To enable the effective management of vehicle movements and safe parking on
the campus.
3.3
Basic functions of the CCTV system
These purposes will be aided through the provision of the CCTV system being:continuously and pro-actively monitored as far as is reasonably practicable;
recording continuously - 24/7 hours recorded surveillance;
a visual guide allowing assessment and management of „incident
the police or other appropriate agency;
response‟ by
a provider of evidence for court proceedings.
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3.4
System Review
SYSTEM AUDIT.
An annual audit will be carried out to analyse the state of the CCTV systems within the
University. The main audit of the system and procedures will be compiled by the end of
September each year. The aim of this is to assess the system as a whole and its
efficiency in monitoring the effective operation of the various departments. This will
provide statistics gathered over the twelve month period, with regard to problems
identified with Departmental systems and operations. It will also include amendments to
procedures and legislation, and their implementation. Major projects involving CCTV will
also be outlined in this report. A general summary will set a strategy and targets for the
forthcoming year. The Data Controller will compile this report.
DEPARTMENTAL AUDITS.
A rolling programme of individual audits will be carried out over the year. The Scheme
Managers will visit and inspect the various departments and report on any problems
experienced by them. The Scheme Managers will also maintain a database of the
equipment operated by the departments. The areas of interest are as follows:Maintenance
Fault identification / repair
Staff awareness / training
Compliance with procedures
Documentation
Comments by department regarding the points above.
The audit will deal individually with each department and form the basis of information for
the Main Audit.
3.5
Public confidence in the system
Legitimate public concerns exist over the use of CCTV and many of the specific guidelines
below are designed to satisfy the community that the use of CCTV is subject to adequate
supervision and scrutiny. It is of fundamental importance that public confidence is
maintained by fully respecting individual privacy.
3.6
Overall Liability
Whilst every effort will be made to pro-actively monitor the system by the presence of
dedicated CCTV operators, the University will not accept liability for any occurrence which
is not observed by an operator.
(N.B. This does not create implied liability for any observed incidents, all consequent
actions being carried out in good faith and within current agreed management and
operational deployment guidelines).
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Section 4
Agreed code of practice
4.1
The Code of Practice.
Each department will sign an agreed operating procedure (Appendix F), which is specific
to their individual operation. This will govern the use of their system in compliance with the
Code of Practice and procedure manual. This form of agreement can also cover other
bodies with valid interest / cause for access to data, such as the West Midlands Police
and the Warwickshire Constabulary.
Material covered by 'The Agreement' must be kept in a secure cabinet, in a place
that only authorised staff have access to.
The material must only be available to authorised members of staff.
The material must not be copied in any form.
The material must not be removed from its designated secure place.
The material must not be published without the written permission of the Data
Controller.
The material must not be distributed.
The material must be returned to Security on request.
The contents of any written material must not be divulged to unauthorised staff.
Any staff given access to the material referred to in this document, must be
informed regarding these restrictions.
4.2
Reviewing of information.
Reviewing of information, voice recording or video imagery, will be carried in compliance
with the relevant legislation and procedures, by those who have a signed agreement and
method of managing the material in their possession.
4.3
Distribution of information.
Any information, recordings or still images will only be distributed / shared in compliance
with the relevant legislation and procedures, to those who have a signed agreement and
method of managing the material in their possession. (Appendix G). Only authorised
person(s) can be given custody of data, recordings or still images.
They must not only be issued the agreement, but be instructed to ensure their
understanding of these documents. They must also complete the form, (Appendix H)
stating who will have access to the information.
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4.4
Copying of material.
Copies of material will only be made for valid, specific reason, the original, copy and still
image(s) being managed / distributed in the prescribed manner. Copying will only be
carried out by authorised security staff, to ensure that no unauthorised copies are made.
All copies will be labelled with cross reference numbers to the original, each copy having
its own reference number. The distributed material must be returned to the authorised
security officer for disposal on request.
4.5
Security of Equipment, Images and Recorded Material.
Reasonable steps must be taken to ensure that live and recorded images are not
accessible to unauthorised persons. This procedure addresses the security and access to
recording systems and the material itself.
All recording equipment must be secured in a locked cabinet, preferably in a room
that is locked when not in use. If the system is PC based, or has remote keyboard
access, these functions must be password protected.
All images and CD‟s must be stored in secure containers/cabinets.
Removal of CD‟s or recorded material from the system must be recorded
Only authorised persons to have access to the recorded material and direct view
of monitors.
It is a criminal offence to give access to or disclose recorded data/images to
person(s)/organisations other than allowed within the procedures and by the
process as directed by this policy/operational procedure. („The Data Protection Act
1998‟)
4.6
Installation and Planning.
Prior to the installation of new systems, the aims and intentions for that systems use are
to be analysed and recorded. The type of system used must be adequate and efficient for
the intended use. Local physical conditions will have a bearing on the type of
system/equipment installed.
The planning and installation of equipment will be overseen by the data controller. On
completion of the installation, the suitability and efficiency of the system will be inspected
by the data controller, the result being recorded.
The following points are to be considered when planning an installation;
Intended use. Operational Requirements of every Camera must be recorded in
accordance with BSEN50132
Intended duration of use.
Physical conditions at location.
Operation of the system.
Signage
Possible areas overlooked. (privacy)
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4.7
Privacy and Confidentiality
The privacy of students, staff and visitors to The University of Warwick is of paramount
importance. Where ever possible, surveillance equipment should be sited to prevent
undue or unnecessary intrusions to the privacy of the above, and to members of the public
who live adjacent to the university or simply pass through it.
If equipment can be installed so that it is physically impossible to invade anyone‟s privacy,
this must be done. If, however, the need for the equipment and its operating requirements
preclude the above, the following must be ensured:
a.
Surveillance / Monitoring
Staff who operate CCTV systems must be made aware of the implications
of instances of invasion of privacy.
It Is Regarded As Gross Misconduct To Unnecessarily Invade a
Persons Privacy.
CCTV systems must not be used to observe private residences adjacent to
The University's property.
To unnecessarily monitor or zoom into a person, vehicle, office or campus
residence is an invasion of privacy.
For training purposes, it is reasonable to practice surveillance techniques
with the CCTV system, but these occasions must be noted in the Console
Log.
b.
Recording
It is an invasion of privacy to unnecessarily record images
Images that are retained pending enquiries, must be destroyed / erased
once they are found to be of no significance
All material retained for future review must be recorded in accordance
with the procedure set out in this document
All recordings of incidents, suspicious persons / vehicles must be
entered in the Console Log, with details outlining the reason for that
recording, also the retention of the tape or its immediate erasing.
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Section 5
Access to Information
Any information or material obtained by the use of CCTV surveillance, recording, audio recording
or other sources (including written / printed), will be treated as confidential. The response to any
incident, recording or response must be treated with the same guidelines as recorded data. This
means that whilst communicating information obtained, discretion must be exercised. The
following points must be considered when requests for information are received, or transmission
of information are necessary.
5.1
Individuals
1.
Any request for access to information from an individual, with regard to themselves
(not third parties), will be recorded on the appropriate form and forwarded to the
data controller. (sample application form – Appendix D)
2.
An initial response from the data controller, to the person who has made the
request, will be within 10 days. The decision on permission / refusal of access, and
facility to view will be completed within 21 days.
3.
Reviewing of information will be carried out at the security Main Gatehouse, in the
supervisor‟s office, by authorised security staff. When reviewing data/images within
University departments, the location must be private and the review/reviewers
documented by the Departmental Manager responsible for the CCTV within the
department.
4.
Each review will be recorded in the appropriate log, in the viewing suite. (Appendix
M)
5.
The copying of CCTV footage or production of still images from CCTV footage, will
be recorded in the appropriate log (Appendix M). The copy or stills will be cross
referenced with the number of the original tape/CD.
6.
The granting of access or copying of audio tapes or digitally recorded material will
usually be governed by the same procedures as CCTV recordings.
7.
Specific terms of reference, with regard to location, time(s) and the reason for
request must be given by the person requesting access to the information.
8.
Staff must be aware that anyone who is the subject of CCTV recording can request
access to this information, if they can be readily identified from the images / data. If
they have been accused of an offence or are the subject of an incident or allegation
then the decision on granting / refusal of access to such data/information, will be
made by the data controller.
9.
Access to images of third parties cannot be allowed unless the images have been
altered to prevent identification.
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5.2
5.3
5.4
Third Parties
1.
Access to information / images can be granted to third parties in the following
circumstances / instances; (such access being recorded in the prescribed manner)
2.
Access to images of third parties must be restricted to relevant staff.
3.
Law enforcement agencies can be given access when investigating specific
criminal activity.
4.
Prosecution agencies in specific cases.
5.
Relevant legal representatives.
6.
The media, only where public assistance is required in relation to a criminal
incident.
7.
Authorised officers of The University of Warwick can be granted access to
information / data regarding third parties.
Distribution of information.
1.
Requests for information regarding persons or incidents are to be handled within
the guidelines for recorded material (Subject Access Request).
2.
Verification of reason and identification of the person enquiring should be
confirmed before consideration is given to releasing the information.
3.
Data regarding students, staff and visitors personal details, such as address,
telephone numbers and location, are confidential. The proper manner to deal with
such enquiries is to obtain a contact number, then contact the subject of the
enquiry to, allow them to make contact with the enquirer.
4.
When transmitting radio messages, be aware that radio conversations can be
overheard by persons in the area of any radios that receive your transmissions.
5.
If in doubt, contact your supervisor for advice / guidance. Treat even apparently
innocent enquiries with caution.
Procedures For Enquiries / Complaints And Access To Data.
Enquiries regarding the policy of The University of Warwick CCTV systems and operation
can be obtained in written form, on request at the Main Gatehouse and University House
Reception on the university main campus. They can also be obtained from the University
Data Protection officer who is located at University House. General enquiries should be
directed to the Head of Security Services, through the contact number (024) 76524769.
The policy document is included in the introduction to this code of practice.
Complaints regarding the system or operation of the CCTV at The University of Warwick,
must also be directed, in writing, to the Head of Security Services (Telephone number as
at A).
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5.5
Data Trail / History.
To facilitate full control of data, a system will be maintained to provide a documented
history for voice and visual recorded material and still images. This system is summarised
overleaf:
Digital ‘Water mark’ in recording
programme/software.
Individual / unique number (indelibly
marked) on production.
Entered into relevant log.
Remove for
copying - stills.
Cross reference
with
original CD/tape
Seizure for
Evidence.
Record in Log.
Seized by whom.
Operational
review.
Record in
Console Log.
Review
situation
on return
Record in
log.
For viewing.
Record/cross
Reference
with original
CD/tape in
log.
Remove for further
enquiries.
Record in log.
Distribute
as
procedures
dictate.
Recall all
copies on due
dates.
Record details
in Log.
A. Return to system.
Record in log.
REMOVE FROM
SYSTEM - ERASE
TAPES – CD’s
DESTROY STILL
IMAGES - AMEND
RECORDS.
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Section 6
Management of Recorded Material
6.1
Introduction
For the purposes of this manual, 'recorded material' means any material recorded by, or
as the result of, technical equipment which forms part of the University of Warwick CCTV
System, but specifically includes images recorded , by way of digital copying, including
image prints.
All recorded material obtained by virtue of this CCTV system will be regarded as „data‟ for
the purposes of the Data Protection Act 1998.
6.2
6.3
Recorded Images - Provision & Quality
a)
It must be acknowledged that any recorded images used in conjunction with the
CCTV System has the potential of containing material which has to be admitted in
evidence at some point during its life span. It is therefore essential to maintain, and
be in a position to prove, an effective audit trail.
b)
Each time images are removed or transferred from the main recording units, the
operator should examine the recording briefly to ensure quality and to check that
the recording unit is in proper working order.
Images - Retention
The following guidelines cover the storage of recorded information. There are exemptions
from the general rules regarding the period that information can be stored. The principal
being that data must only be stored for the amount of time that it is relevant and
necessary.
1.
Digitally recorded images will be retained for a period of 28 days, on the recorders
hard drive. The digital information will be over written by current imagery.
2.
The following reasons can justify retention for longer periods.
Seizure by Police for evidence.
Retention for the period of a student‟s period of attendance at The
University, after disciplinary action, pending further occurrences. Or for a
period of two years, which ever is the greater.
Retention for a period of two years after disciplinary action with regard to a
member of staff.
Retention for a period of one year if suspicious circumstances are reported
or a criminal offence has been committed.
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(6.3 Continued)
Sections of recorded material can be copied for the purposes of staff training,
onto a CD that is retained in a secure manner.
Retention if an accident or injury has occurred, for a period of three years.
For a specified period confirmed by the Data Controller for circumstances
that fall outside the normal criteria. (i.e. protracted legal proceedings or long
term circumstances or threats) Reviews of such extensions being carried out
annually during the system audit.
6.4
Disposal of Data
The process for disposal of recorded material will be applied to all images or other material in the
control of The University of Warwick. All recordings and images for disposal will be returned to
the Main Gatehouse, placed in the custody of an authorised security officer who will then pass
this to the Scheme Manager to dispose of. Still images/CD‟s must be destroyed by cutting the
image so that no person can be recognised. The resulting pieces should then be disposed of in
the confidential waste.
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Section 7
Access to and Security of the Monitoring Room
and associated equipment
7.1
General
Whilst the CCTV Monitoring Room is located within the secure environment of the
Security Gatehouse, it must be recognised that the amount of processing of peoples‟
personal data requires a level of protection commensurate with the expectations of
privacy and those with legitimate access to the information being „processed‟ in
accordance with the Legal Guidance of the Data Protection Act 1998.
An appropriate access control mechanism is in situ to offer a further level of security and
visitor control to ensure integrity and efficiency of the CCTV operation.
7.2
Authorised Access
Only authorised personnel will operate any of the equipment located within the CCTV
monitoring room, (or equipment associated with the CCTV System).
Access will be limited to those personnel authorised to attend the monitoring room to meet
the objectives of the CCTV system. Other persons attending will be permitted access by
the on-duty operator if present in the room. All persons attending must complete the
visitors‟ log. By signing into the visitors‟ log all persons will acknowledge their
responsibility whilst having access to images and personal data.
7.3
Public Access
Public access to the monitoring room will be prohibited except for lawful, proper and
sufficient reasons. Visits will not take place as a matter of routine and no visit will
comprise more people than is safe to accommodate. Visits will only take place with the
approval of the Duty Manager and with the prior knowledge of the authorised CCTV
operator on duty at the time. Visitors will always be accompanied by a designated
representative, who is not the on duty CCTV operator. All visitors MUST sign the Visitors
Log sheet which incorporates a Declaration of Confidentiality. Visits may be terminated
whilst a live incident is running.
7.4
Equipment Demonstration
The demonstration of the capabilities and limitations of the cameras should be very strictly
controlled during the course of any visit with no emphasis being placed on any individual,
group of individuals or property.
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7.5
Authorised Visits
Visits by authorised inspection team members, and auditors, do not fall into the scope of
this section and may take place at any time unaccompanied and without prior warning.
However any such visit should be recorded in the same way as that described above and
every visitor, regardless of status, will be required to sign a declaration of confidentiality.
7.6
Security
Authorised personnel will normally be present at all times when the equipment is in use. If
the monitoring room or associated equipment is to be left unattended for any reason it will
be securely locked.
7.7
Emergency Procedures
a)
If the need arises to evacuate the CCTV monitoring room by virtue of either a
security alert or fire alarm; all monitoring room staff will act in accordance with local
instructions.
b)
If possible, but without risking the safety of any member of staff, the room should
be secured on leaving. Any operations or procedures under way at the time of
evacuation should be abandoned.
c)
On returning to the room all systems should be checked to ensure they are in
proper working order. An appropriate entry should be made in the control room
occurrence book noting relevant times and status of recording in operation, etc.
d)
Whilst the room is evacuated, due regard should be held for the Health & Safety
regulations ensuring that no risk is introduced by any such evacuation.
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Section 8
CCTV Monitoring, Control and Operations
8.1
8.2
Guiding Principles
a)
All operators of cameras associated with this CCTV System will act with utmost
probity at all times.
b)
Every use of the cameras will accord with the purposes and key objectives of
the system and shall comply with the Code of Practice and this Procedural
Manual.
c)
Cameras will not be used to look into private residential property. 'Privacy
zones' may be programmed into the system as required in order to ensure the
interior of any private residential properties within range of the system is not
surveyed by the cameras.
d)
Camera operators should beware of exercising prejudices, which may lead to
complaints of the system being used for purposes other than those for which it
is intended. The operators may be required to justify their interest in, or
recording of, any particular individual, group of individuals or property at any
time by virtue of the audit of the system or by the system manager.
e)
The over-riding principle is that Camera Operators are responsible for their
every use of the cameras, which must be justifiable in court.
Action when a CCTV operator observes an activity or incident,
1.
When an operator observes or is informed about activity of interest or an incident
which requires action or deployment, they will activate the use of the real time
recording facility.
2.
The operator will always try and obtain the best available images of any individual
or group of individuals involved in the activity/incident, including overall views of
the area concerned. This should be done, by using adjacent cameras to view the
relevant subject area. It may be appropriate for any assistant camera operator
to take over any other incidents allowing the main controller to concentrate
on the current CCTV incident.
3.
The CCTV operator should continue to monitor activity with the aim of producing
the best available pictures. This will include zooming in to record close up facial
images and registration numbers of vehicles. Operators must be aware of the
following Home Office Scientific Development Branch (HOSDB) recommendations
for the proportion of the monitor required for monitoring, detecting, recognising and
identifying a person‟s image (1.6m height).
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Monitor
- 5%
Detection
- 10%
Recognise
- 50%
Identify
- 120%
Reading a car licence plate Saloon car not less than 50% of monitor
screen
4.
Every effort should be made to capture images that clearly assist with identifying
the following categories of individuals involved in any incident:
victim/s
offender/s
potential witness/es.
5.
The operator/s must at this point work closely with (where appropriate) the police
controller and if necessary, assist with advice on deployment of officers to the
incident location. If no Police are despatched and University staff deal with the
incident alone, the same level of incident handling is essential to safeguard staff.
6.
When an officer/staff arrives at the scene, they should be informed that they are in
view on camera. (Police national code is state 100) The CCTV operator will
continue to monitor the officer and subject on camera for as long as possible, this
being particularly important when an arrest is made or any search is carried out in
camera view.
7.
If necessary, the officer/staff should be discreetly encouraged to move into the
best position for the camera to view the subject. This enhances staff safety and
obtains the best images for later presentation in the investigation or a court.
Officers/staff may well be concerned with the mechanics of their responsibilities
and not have considered this aspect of the event.
8.
When the activity/incident has ended, and the real time image recording process
has been used, images should be recorded for a further 2 minutes before being
stopped. It is essential that the use of real time recording ceases when there is
no longer a need to record in real time.
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Section 9
Human Resources
9.1
General Principle
It is acknowledged that any CCTV system is only as good as the people involved in the
operation and management of the equipment available and material being recorded.
Only authorised personnel who have been properly trained will handle recorded
information gathered by this CCTV system. Each person having direct involvement with
the system will read and sign as read the Code of Practice and Operational Procedures
Manual. They will be fully conversant with the contents of this document, which may be
updated from time to time, and which he / she will be expected to comply with at all
times, and understand that failure to comply would result in disciplinary action.
9.2
Selection and Recruitment of Staff
This CCTV System will be managed, accessed and operated by individuals who have
been properly selected according to an appropriate recruitment process. This includes
contracted services and specific individuals employed directly in connection with this
system.
Prior to performing the role of CCTV operator, all personnel will be subjected to full
security screening and when applicable, be licensed as required by the Security Industry
Authority (SIA) to meet the requirements of the Private Security Industry Act 2001.
9.3
Training and Education
All operators, including those who may have access to monitoring facilities at a
secondary monitoring site, will be fully trained in the following:
The principles of 'The Data Protection Act 1998'. The reasons and means of
achieving the goals set therein. (Section 2)
Access to information. The need for security of images, procedures and
restrictions of access to information. (Section 5)
Restrictions on the distribution of information and recorded material / images.
(Section 4)
Documentation procedures for fault identification (Section 10)
Issues of privacy, intrusion and confidentiality (Section 4)
Security of equipment and images (Section 7)
Procedures for complaints and enquiries (Section 5)
The aims and use of the CCTV system at The University of Warwick.(The Policy
Document)
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(9.3 Continued)
The methods used to monitor and observe using CCTV systems. Familiarity with
the equipment and practical use. (Section 8)
Response to incidents whilst observing (Section 8)
Restrictions on reviewing (Section 4)
Changes in legislation.
Security staff knowledge of the full Code of Practice.
Practical training on responses / course of action to incidents.
A copy of the Code of Practice should be available for reference in the area that the
system is operated.
Others who may be involved in the use of information gathered by virtue of the CCTV
System, (e.g. investigators, managers, etc.) should be properly educated in respect of
the Code of Practice. They should be made aware of the capabilities and limitations of
the System and their responsibilities with regard to the handling of recorded material.
9.4
Staffing of the Monitoring Room
Only those contracted staff or other authorised personnel who have been properly
educated in respect of the Code of Practice and Procedural Manual, and fully trained in
the use of the equipment will operate any of the equipment located within the CCTV
monitoring room
9.5
9.6
Discipline
a)
Any breach of the Code of Practice, or of any aspect of confidentiality, will be dealt
with in accordance with existing discipline regulations. Staff must recognise that
any such breach may amount to gross misconduct, which could lead to dismissal.
b)
The system supervisor or manager will accept prime responsibility for ensuring
there is no breach of security and that the Code of Practice is complied with. S/He
has day to day responsibility for the management of the room and for enforcing the
discipline regulations.
c)
Any breach of the Data Protection Act 1998 will be dealt with in accordance with
that legislation. Staff will be made aware of their liability under this act.
Welfare
Meal breaks should be taken away from the room and operators will be encouraged to
take short tea/coffee breaks as appropriate. It is important that members of staff
acknowledge that the concentration span of any operator is very limited. Conversely
operators are not expected to be absent from the room for an undue period or at key
times of the day/night.
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9.7
9.8
Health & Safety
b)
The monitoring room is a place of work for the purposes of the Health and Safety
at Work regulations.
c)
The Health and Safety at Work Act (HASWA) places a responsibility on both
employers and employees to ensure a safe working environment. Employees
must take reasonable care, both for his/her own safety and also for the safety of
others affected by his/her actions. (Section 7 - HASWA).
d)
Each operator must ensure an awareness of the Health and Safety policy in
respect of the monitoring room, the provisions of which must be complied with at
all times. Any discrepancies or concerns will be brought to the attention of the
system manager who will ensure appropriate action is taken.
e)
Due to the systems capability to produce high quality pictures in real time,
occasions may arise where the operators witness graphic and traumatic events. It
is the responsibility of the Senior Security Supervisor to ensure that operators, in
such circumstances, attend critical debriefings and are made aware of the
assistance that is available to them via the Occupational Health Department.
Lone Operator Working
It is accepted that for some of the time CCTV operators will be working on their own
throughout the operational periods. It is not recommended however that an operator who
has yet to complete their induction training be left un-supervised.
This type of working practice should take into account any health and safety issues
presented by lone working. In particular, risks of personal ill-health or injury to staff in the
presence of electrical equipment.
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Section 10
Fault Reporting & Maintenance
10.1
Maintenance Of Equipment
Once installed, equipment must be covered by a maintenance provision that ensures regular
inspections by technically qualified engineers. The maintenance contract for The University is the
responsibility of the Data Controller. The maximum period between inspections should be no
longer than 12 months.
10.2
Fault Identification / Rectification
Regular routine checks of camera operating functions must be carried out by Control Room staff
(Security) to identify any faults that occur, each check being documented in the Console Log
stating „CCTV Check Completed‟. Departments should designate a person(s) to carry out a daily
check of functions and record appropriately. The checks must include pan/tilt/zoom, focus, wiper
(where fitted) functions and image quality. A weekly check of recording functions (image quality
and minimum retention period) will be carried out on all recording systems that a department is
responsible for, the checks being documented in the appropriate log.
a.
Daily Check of camera functions.
Day Shift (Control Room Operators)
Evening Shift (Control Room Operators)
Departments - Daily
b.
Weekly check of recording functions.
Minimum image retention period
Date Time stamp
Quality of recorded images
Remote systems on campus (Security) to include camera function check
.
c.
Fault Reporting - Details of faults to be recorded in IRIS or on a CCTV fault report
sheet (Appendix L) as follows:
Date / time fault discovered.
Camera / equipment number and location
Nature of the fault
Time date reported to the maintenance contractor
Reported by whom
The IRIS report or CCTV fault report sheet will be sent to the Senior
Security Supervisor and Day Shift Deputy Supervisor for further monitoring
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(10.2 Continued)
d.
Subsequent follow up of repairs to be monitored by access to the maintenance
contractors data base and service visit reports by Day Shift Deputy Supervisor:Time / date response (visit) by maintenance contractor
Fault diagnosed
Course of action to rectify
Subsequent steps taken - time / date
Follow up contact
Time / date fault rectified
Any protracted / recurring faults must be brought to the attention of the data controller. Faults
must as a matter of standard, be rectified within 3 days. This may be extended if parts are
unavailable. The intention of the above criteria is to identify faults as soon as practicable, and
ensure rectification in the shortest possible time.
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Fault identified –
Responsible person informs Main
Gate Security.
(Quoting equipment ref. number)
Security inform
contractor by phone &
web portal.
Log report in IRIS.
Fault rectified
Plant/Comms Fault
Replacement Parts
Service report to Deputy
Day Shift Supervisor
Security informed.
Docket Estates.
Update IRIS.
Quote to Department
and Security
Manager.
‘Rectified report’ to close
IRIS Report – to Security
Manager and Department
Order raised by
department.
Fault rectified
Security informed.
Update IRIS.
Complete IRIS report to
department and Security
Manager.
Part replaced
Service report to
Deputy Day Shift
Supervisor –
Complete IRIS.
IRIS report to
Security Manager
and Department.
Fault reporting, rectification and planned
Preventative maintenance
Audited in Annual Review
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Section 11
Signs and Notices
Signage will be prominently displayed in positions at the main entrances to The University and
main entrances of designated buildings wherein CCTV systems are operated. The agreed format
will be as follows:
Graphic of a CCTV camera.
Text stating "The University of Warwick”, the system‟s owner / operator.
Text stating “(024)76522033", the contact telephone number.
At locations where „Audio Recording‟ is in place in conjunction with CCTV, the signage will
contain „Audio Recording in Operation‟.
Size as designated.
The background of the sign will be white, the text and graphic in black.
The signage will be clearly visible, the prominence and condition monitored in the annual
system audit.
Any damaged or missing signs will be replaced as soon as possible.
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Appendix A
Control room signing in proforma
In signing this book all visitors acknowledge that any personal data that they are exposed
to is, and should remain confidential
TIME
IN
DATE
NAME
TIME
(Please print) OUT
Operational Procedures Manual
SIGNATURE
Version 1.0 – 15 February 2009
PURPOSE OF VISIT
28
Appendix B
Extracts from the Police and Criminal Evidence Act, 1984
Section 78(1) PACE states:
"In any proceedings the court may refuse to allow evidence on which the prosecution proposes to
rely to be given, if it appears to the court that, having regard to all the circumstances, including
the circumstances in which evidence was obtained, the admission of the evidence would have
such an adverse effect on the fairness of the proceedings that the court ought not to admit it".
Codes of Practice: April, 1995
Code D 2.21A states:
"Nothing in this code inhibits an investigating officer from showing a video film, digital image or
photograph of an incident to the public at large through the national or local media, or to police
officers, for the purpose of recognition and tracing suspects.
However when such material is shown to a potential witness, (including police officers) for the
purpose of obtaining identification evidence, it shall be shown on an individual basis to avoid
any possibility of collusion, and the showing shall, as far as possible, follow the principles for
video film identification or identification by photographs".
Code D 2.10 states:
"The identification officer may show a witness a video film or digital image of a suspect, if the
investigating officer considers, whether because of the refusal of the suspect to take part in an
identification parade or group identification or other reasons, that this would, in the circumstances
be the most satisfactory course of action".1
Code 2.18 states:
"A witness must not be shown photographs, photofit, identikit or similar pictures if the suspect is
known to the police and he is available to stand on an identification parade. If the identity of the
suspect is not known, the showing of the pictures to a witness must be done in accordance with
annex D".
Note: These extracts are for guidance only. To avoid the likelihood of a court considering the
provisions of Section 78(1) PACE the full most recently published Codes of Practice must be
referred to.
1
Reference should be made to case law, which has directed that an Identity parade must be the first approach to
proving identity of a suspect.
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Appendix C
The Criminal Procedures and Investigations Act 1996
The Criminal Procedures and Investigations Act 1996 (CPI) came into effect on 1 April 1997 and
introduced a statutory framework for the disclosure to defendants of material which the
prosecution would not intend to use in the presentation of its own case, (known as unused
material).
Previously there had been no statute governing the disclosure of unused material, only common
law rulings. During the years leading up to the CPI it may have been argued that those „common
law‟ rules had become unwieldy and almost unworkable. It was recommended in 1993 that a new
Act of Parliament supported by a Code of Practice was required to standardise the procedures
and to address the need for a balance of the exchange of information between the defence and
the prosecution agencies.
There had been „rules of disclosure‟ for some time, in terms of the recording of evidence by way
of recording equipment; it is thought that the CPI may necessitate minimal alterations to
previously existing practice. However the Act introduced some fundamental changes which have
an impact upon how investigating officers gather and deal with potential evidence which, in turn,
will almost certainly have an impact on CCTV operations - both in the public and the private
sector.
The three key words are; RECORD, RETAIN, REVEAL, the first two of which may well be
relevant to the way in which CCTV operatives deal with their evidence handling procedures.
RECORD
When and how should material be recorded?
“Information should be recorded at the time it is obtained or as soon as practicable after that.
Material should be recorded in a durable or retrievable form .........”.
RETAIN
What material should be retained?
“All material, including information (which would include that recorded by way of recorded
images) and objects, which is obtained in the course of a criminal investigation and which
may be relevant to the investigation”.
What is the test for relevance?
“Material may be relevant to the investigation if it appears ............ to have some bearing on
any offence under investigation or any person being investigated, or to the surrounding
circumstances of the case unless it is incapable of having any impact on the case”.
REVEAL
Responsibility for the revelation of material rests with the disclosure officer, who may also be the
investigating officer, but should not normally be the responsibility of CCTV operators.
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The Test for Disclosure
“... any prosecution material which has not previously been disclosed to the accused and which in
the prosecutor‟s opinion might undermine the case for the prosecution against the accused”.
DEFINITIONS
Whilst this Act specifically refers to criminal investigations being carried out by police officers, it
also states that „Persons other than police officers who are charged with the duty of
conducting an investigation ......... are to have regard to the relevant provisions of the
code, and should take these into account in applying their own operating procedures’.
An investigator is defined under this Act as: „Any police officer involved in the conduct of a
criminal investigation‟. The definition continues by stipulating that; „All investigators have a
responsibility for carrying out the duties imposed on them under this code, including in
particular recording information, and retaining records of information and other material’.
Material may be ‘relevant to the investigation if it appears to an investigator ........ that it has
some bearing on any offence under investigation or any person being investigated, or on the
surrounding circumstances of the case, unless it is incapable of having any impact on the case‟.
(The high possibility of the relevance of material not being realised until the conclusion of
a case must not be forgotten).
RESPONSIBILITIES
In conducting an investigation, the investigator should pursue all reasonable lines of enquiry,
whether these point towards or away from the suspect. What is reasonable in each case will
depend on the particular circumstances.
There is now an onus upon the investigator to ensure that all potential evidence is retained. If
he/she believes that other persons are in possession of material which may be relevant to the
investigation, that other person must be contacted and invited to retain the material in case a
request is received for disclosure.
In view of the statutory requirement to record information at the time it is obtained or as soon as
practicable afterwards in a durable and retrievable form, CCTV operators are likely to find
themselves being required to make more written records and to submit written statements more
frequently than has been practised in the past. This is especially relevant when descriptions of
people, vehicles and events are being recorded or monitored. Initial reports are now extremely
important and should be carefully recorded - they are very likely to become disclosable. An
investigation begins at the moment of instigation, even though the actual crime may not be
reported for several days. If an „area search‟ were to be generated by the circulation of a
description resulting in the CCTV operator making a negative search of the area, the details of
that search, including details of which streets, etc must be recorded.
DISCLOSURE PROCESS
The mechanics of the disclosure of unused material will rest with the disclosure officer, but there
is a need for CCTV operators to have an awareness of the process:
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Primary Prosecution Disclosure
The disclosure officer must reveal any prosecution material which has not previously been
disclosed to the accused and which, in the opinion of the prosecutor, might undermine the case
for the prosecution against the accused.
Defence Disclosure
The defence must provide a defence statement in all cases which are to be dealt with by the
Crown Court, and may do so in cases which are to be dealt with at Magistrates Court.
Secondary Prosecution Disclosure
Once a defence statement has been received, the secondary prosecution disclosure must take
place as soon as reasonably practicable. At this stage the prosecution must disclose any
prosecution material which has not previously been disclosed, and which might reasonably be
expected to assist the defence of the accused as disclosed by the defence statement.
It will be recognised from this process that there are effectively two stages at which requests for a
search of recorded evidence may be made; at any point during the initial investigation up to the
point of primary disclosure, and secondly immediately after the provision of a defence statement.
It is not possible to foresee the length of an investigation, neither is it possible to dictate the
length of time that a recording should be kept pending the possibility of a requirement being
made for further image searches subsequent to the provision of a defence statement. However,
if a statutory requirement is placed upon the three stages referred to, it may be anticipated that
the policy of retention contained within the CCTV Code of Practice will need to be reviewed.
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Appendix D
INTERNAL CCTV REQUEST FORM
DATE OF REQUEST
Time :
REQUESTED BY:
CONTACT NUMBER:
REASON FOR REQUEST
Approved by Line Manager (Please print name)
Signed
Date
Approved by Security Manager (Please
print name)
Signed
Date
CD produced by (Please print name)
Signed
Date
CD received by (Please print name)
Signed
Date
CD Reference Number:
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REQUEST FOR DATA SUBJECT DISCLOSURE
Details of Requested Information - to be completed by Scheme Manager
Name of Scheme Manager
Nature of request
Time
from
Date
to
Location of interest
CD reference number
Type of request (please tick)
Viewing
Removal
Details of Third Party - to be completed by data subject
Name
Address
Signature
Date
Type of Disclosure Granted - to be completed by System Manager
Viewing:
Signature
Date
Removal:
Signature
Date
Access denied
Signature
Date
Signature
Date
Reason for denial
Approval by Data Controller
Name
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AUTHORISATION FOR THE RELEASE OF DIGITAL MEDIA – POLICE
This form is to be used when Digital evidence is removed from the Control room at
police request.
Incident Details
Date
Time
Location;
Request
TICK
Authorisation for the release of digital media without prior viewing
Other (Describe Reason)
Reason for Request
TICK
Murder
Serious assault.
Other (Please Describe)
Name/No. of Investigating Officer
Name/No. of Officer accepting the
role of Data Controller for Digital
media
URN of Digital media Released
Operator
Signature.
Date
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Appendix E
EMERGENCY Telephone Numbers and Departments
EXTERNAL CODE/PREFIX - 024 765# ####
Arden House
Assistant Manager – 78605
Engineering
Computer Manager – 23115
Estates
Network Engineer – 24688
IT Services
Network Manager – 75117
IT Services
Audio Visual Leading Technician 23463
Language Centre
Manager – 24147
Library
Customer Services Manager – 75787
Physical Education
Operations Manager – 24733
Physics
Head Storeman – 23372
Radcliffe House
Front of House Manager – 75308
Scarman House
Reception Manager – 764006
Security
Senior Security Supervisor – 75478
Mobile – 07876 217 851
Student‟s Union
Commercial Operations Manager 73048
Warwick Business School
Technology Integrator 73117
Warwick HRI
Facilities Support Manager - 75010
Warwick Hospitality
IT Manager – 23285
Warwick Hospitality
Lakeside Res. – ASM – 72703
Warwick Manufacturing Group Tech. Resource Man. – 24381
Warwick Medical School
School Admin. Officer – 75770
Warwick Retail
Costcutters Manager – 24730
Warwick Retail
Bookshop - 23388
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Appendix F
The University of Warwick
Code of Practice for operation of CCTV
Agreement on Code of Practice
Between
The University of Warwick
And
……………………………………………………..
The contents of this Code of Practice and procedure manual are hereby
approved in respect of The University of Warwick and, as far as is reasonably
practicable, will be complied with by all who are involved in the
management and operation of 'the scheme'.
Signed on behalf of The University of Warwick
Signature……………………………..Name…………………………………..
Position held
………………………………………………………………
Dated ………………….
Signed for on behalf of ……………………………………..
Signature …………………………… Name ………………………………….
Position held ………………………………………………………………….
Dated ………………
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Appendix G
The University of Warwick
Code of Practice for the operation of CCTV
Agreement on Distribution/Management of Information
between
The University of Warwick
And
……………………………………………
The content of the Code of Practice and Procedural Manual are hereby
approved in respect of The University of Warwick and, as far as is
reasonably practicable, will be complied with by all who are involved in
the distribution / management of information / data obtained by CCTV.
Signed for on behalf of The University of Warwick
Signature ……………………………… Name ………………………………
Position held …………………………………………………………………..
Dated ……………………..
Signed for on behalf of ………………………………………..
Signature ………………………………Name ………………………………
Position held ………….………………………………………………………
Dated …………………….
'Restriction on distribution, publication and copying' document received.
Signature …………………………… Date …………………………………
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Appendix H
The University of Warwick
DECLARATION REGARDING THE CUSTODY AND USE
OF DATA, RECORDINGS AND IMAGES.
This document provides information regarding the intended storage and use of material
referred to in the 'Agreement on Distribution and Management of Information'. These
restrictions comply with the 'Data Protection Act 1998' and the 'Human Rights Act 1998'.
The information will be retained by the Data Controller for the University of Warwick.
Department ………………………………………………………………………
Departmental manager - Name …………………………………………………..
Position held …………………………………………………………………….
Mode of storage
………………………………………………………………
Room number / building …………………………………………………………
Intended use:- …………………………………………………………………….
……………………………………………………………………………………
……………………………………………………………………………………
……………………………………………………………………………………
Staff members to be given access
………………………….……………
……………………………………..
………………………………………
……………………………………..
………………………….……………
……………..………………………
Please sign under last entry.
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Appendix I
PRO FORMA FOR DEPARTMENTAL OPERATING SYSTEM.
The University of Warwick CCTV Scheme.
DEPARTMENTAL OPERATING SYSTEM.
Department. ……………………………………………………………
Department Manager - Name ………………………… Position held ……..……………
Location of recorder(s) ……………………………………………………………………..
Location of monitor(s) ………………………………………………………………………
Authorised operators (position(s) held) ……………………………………………………
Authorised observers
……………………………………………………
Maintenance contract with - …………………………………………………………………
Camera function checks - (when) ……………………. By whom - ………………………..
Recording function check – (when)……………………By whom - ……………………….
Audit period (month)
…………………………………………..
Location of stills / copies (room)……………………………… Secure - Yes / No
Contained in …………………………………………………… Secure - Yes / No
Authorised staff to view (position(s)) ………………………………………………………
Initial staff training carried out between ………………. and …………………..
Agreement on Code of Practice - signed (date)
……………
Agreement on Distribution / Management of Information - signed (date) …………….
Received - Restrictions on Use, Distribution and copying of Data (date) …………….
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Appendix J
DEPARTMENTAL MANAGERS.
Arden House - Assistant Manager – Christopher Edgington
Engineering - Computer Manager - Alan Hulme
Estates - Network Engineer - Alan Piper
IT Services - Network Manager - Steve Silver
IT Services (Audio Visual) – Team Leader - Danny Bell
Language Centre - Manager - Philip Parker
Library - Customer Services Manager - Anne Roberts
Physical Education - Operations Manager - Carolyn Quinney
Physics - Head Storeman - Duncan Brealy
Radcliffe House - Front of House Manager - Rachel Goodwin
Scarman House - Reception Manager - Jackie James
Security - Senior Security Supervisor - John Pitman
Student's Union - Commercial Operations Manager - Steve Russell
Warwick Hospitality - IT Manager - Simon Oke
Warwick Hospitality – Lakeside Residences – ASM - Richard Amphlett
Warwick HRI - Facilities Support Manager - Anne Irwin
Warwick Business School – Technology Integrator – Martin Chandler
Warwick Manufacturing Group - Technical Resources Manager - Simon Fox
Warwick Medical School - Wendy Brown
Warwick Retail - Costcutters Manager - Andy Webb
- Bookshop - Gary Knight
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Appendix K
AUTHORISED PERSONNEL.
Arden House
Duty Manager / Receptionists / Porters.
AV Services
Team Leader / Senior Technician / AV technicians
Engineering
Computer Manager / IT Support Staff
Information Technology Services
Network Manager.
Language Centre
Manager / Technician / Departmental Secretary.
Library
Deputy Librarian / Customer Services
Manager/Customer Service Senior
Supervisor/Customer Services Supervisors.
Physics
Technical Services Manager / Stores Staff.
Radcliffe House
Deputy Manager / Duty Managers / Receptionists /
Porters.
Scarman House
Assistant manager – front of house / Duty
Managers / Receptionists / Porters.
Security
Control Room - Authorised Control Room staff /
Supervisors.
Viewing/Burning/Copying - Senior Supervisor /
Supervisors / Day Shift Deputy
Supervisors, Authorised Officers .
Production of still images (as above for 'Viewing').
Students Union
Commercial Operations Manager / Night Managers
/ Venue Manager.
Warwick Manufacturing Group
Technical Services Managers / Porters.
Warwick Business School
Technology Integrator
Warwick HRI
Facilities Support Manager / Head Electrical
Engineer
Warwick Hospitality
IT Manager
Warwick Hospitality
Lakeside Residences – Accommodation Services
Manager
Warwick Medical School
School Administrative Office / Porters
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Warwick Retail
Operational Procedures Manual
Managers / Supervisors
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43
Appendix L
CCTV FAULT REPORT.
DATE
TIME
REPORTED BY
DEPARTMENT
CAMERA LOCATION / No.
DESCRIPTION OF THE FAULT
RECORDED BY
ACTION.
DATE
TIME
REPORTED TO:
DOCKET No.
TIME/DATE OF ENGINEER ARRIVAL.
TIME/DATE FAULT RECTIFIED
ENGINEERS COMMENTS:
CENTRAL AND COUNTY CONTACT No: 01827 714 100
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Appendix M
CCTV VIEWING LOG.
VIDEO
DATE CAMERA
SWITCH
REVIEWED
TIME
REVIEWED
O.B
No.
Operational Procedures Manual
INCIDENT
BY
Version 1.0 – 15 February 2009
DATE
FROM
TO
STILLS
CD
REQUESTED TAKEN COPIED
BY
No.s
No.s
45