Information Technologies Inc.,
Solutions Beyond Technology
Information Technologies Inc.,
Vision Statement
To be the safest, most progressive Technology Provider,
relentless in the pursuit of Client and employee excellence.
Mission Statement
To capitalize on the efficiency of Information Technology
Industry to serve Clients. We strive constantly to make K-Soft
a winning competitor both today and in the future. We embrace
bold strategies that will lead to our success in the marketplace.
We aggressively leverage our unique set of assets to provide
exceptional value for our shareholders and Clients.
Information Technologies Inc.,
The Management
Ramesh Gangisetti – Chairman
Pioneer in IT enabled services and has extensive experience with Corporate America in IT services and
outsourcing.
Tech-lead at K-Mart World Head Quarters.
Graduated with M.Sc., Mathematics
Sridevi Gangisetti - Vice President (Human Resources)
Has extensive experience in planning, directing, and coordinating human resource management activities.
Graduated with Bachelors in Commerce.
Mrkanda. D Fitch – Director (Finance & Administration)
Experienced Finance and General Management professional
Has strong background in IT, Legal and Financial Services.
Has done corporate advisory and consulting services for companies and Industries across USA and India.
Matt Beyler – Director of Sales & Marketing/General Manager
Has over 35 years experience in the field of Marketing.
Brings variety of marketing practices and an expert in direct marketing practices.
Served as marketing consultant for a variety of businesses.
Matt Beyler is quite a “technology savvy” personality who keeps abreast of various technological
developments and brings in tremendous value to Ksoft through his in-depth analysis of its business potential.
Matt obtained his Bachelors Degree in Business Management from the University of Wisconsin.
Information Technologies Inc.,
Key Success Factors
• Consistent performance by K-Soft products worldwide.
• Increased sales thru search engine optimization techniques to its customers worldwide.
• Needs of the client are identified and performance matrix are defined.
• Extended support to its customers over the years starting with a basic need like , constructing
a Website to the development of full fledged Software application in their respective domains,
along with call center services utilization.
• A One Stop Shop IT and Call Center solutions provider, worldwide.
• Targeting Small , medium scale businesses other than large scale clientele, worldwide.
Information Technologies Inc.,
Partial List of clients
 Education
eSylvan
PCDI
 Energy & Utilities
Econnergy
 Hi-Tech & Retail
HP
Chanel
Force 10 Networks
MSDN
 Healthcare
Multiplan
 Financial services
Tri-state Insurance
 Others
World Wildlife Fund
Information Technologies Inc.,
Business Opportunities Worldwide
• K-Soft’s, corner on the software market is to develop software to small, medium and large scale clientele,
support them as they grow.
• Be a One Stop Shop Solution provider of IT and Call center needs.
• Search engine optimization is an inevitable sales tool to target markets Worldwide, a mega billion dollar
industry.
• Set up Inbound & Out bound call centers to direct marketing companies is a huge opportunity.
• Targeting 50% of all small businesses who do not have Website & relevant Solutions, IT and Call Center
Support services, worldwide.
• Combining all of our skills together K-Soft is a team for the future, aiming for mega billion dollars.
Information Technologies Inc.,
Target Market
The worldwide market is growing at a phenomenal rate. McKinsey &
Co.
Predicts global IT-enabled services to be over $612 billion by 2005.
• According to IDC, worldwide spending on BPO services reached
$405 billion in 2003, an increase of about 8% from 2002. They
estimate that revenues are expected to grow at a compound
annual rate of 11% through 2008 and will total $682.5 billion by
2008.
• According to IDC the Indian IT market reached a turnover of US$
12 billion in 2003 and is estimated to touch $65 billion by 2009,
posting a compounded annual growth rate of 21%.
• According to Nasscom-KPMG estimates, Indian ITES/IT services
sector is expected to generate revenues of US$ 148 billion by
2012, at a CAGR of 35%. dollars.
Information Technologies Inc.,
36
106.1
228.1
22.4
198.8
Business services
27
Business Consulting
Key functional business outsourcing
IT services
Out sourcing
201.1
Application management
IS outsourcing
Network and desktop outsourcing
512.1
Information Technologies Inc.,
Market Analysis
• McKinsey predicts the Web services to be $70 billion dollars by 2008.
• Outsourcing custom application design and hosting market is predicted to hit $50 billion in 2008 according
to IDC study.
• The e-commerce Website market, spending is thus expected to exceed $759.4 billion in 2007.
• IDC forecasts that the US market for Web hosting services alone will be worth approximately $10.8 billion
in 2008.
• IDC predicts the global BPO spending will grow at 11% through 2008 touching the figure $682.5 billion.
North America currently represents two-thirds of BPO demand.
Information Technologies Inc.,
Worldwide services spending for
internet by segment (in billions)
2005
2006
2007
2008
ANNUAL% GROWTH
2005-08
168.6
187.0
206.8
228.1
9.9
24.3
25.3
26.1
27.0
1.7
Key functional business outsourcing
144.2
161.8
180.7
201.1
11.4
IT services
422.8
450.2
480.1
512.1
6.0
Out sourcing
156.3
169.4
183.7
198.8
8.3
Application management
17.5
19.0
20.6
22.4
8.6
IS outsourcing
88.0
93.9
99.9
106.1
6.8
Network and desktop outsourcing
29.9
32.0
33.9
36.0
6.5
Business services
Business Consulting
(in billons of dollars)
Source: IDC
CAGR (2001 - 2008)
Information Technologies Inc.,
Outsourcing Industry Growth
38%
26%
1.5%
Onshore Outsourcing Offshore outsourcing
& Shared services
USD Billion
Onshore outsourcing +
Shared services
Offshore outsourcing
Captive offshoring
2001
3304
17
35
Captive offshoring
2008
3664
164
182
• Offshore outsourcing delivery will show the
highest growth
• Cost & quality levels are the biggest drivers
*Source: Industry Analysts
Information Technologies Inc.,
Business Process outsourcing Advantage India
BPO – HYDERABAD, BANGALORE. INDIA
Ramping up of operations by MNC players. Several Fortune 500 companies have opened centers here.
Companies like GE, and American Express, HP, Microsoft, IBM.
In terms of markets, the US continued to be the main consumer of India's ITES-BPO services (with a 66
percent share of the market), followed by Western Europe (including the UK).
ADVANTAGE HYDERABAD
The location of K-Soft’s call center, Hyderabad has a high approval rating from multinational companies
such as Microsoft, IBM, and GE for the infrastructure and talent pool.
English speaking and IT savvy workforce suitable for an outsourced call center
India is a growing market in multi lingual customer service.
Best telecom infrastructure to meet outsourced call center requirements
Strong domestic IT services industry to support BPO industry.
Information Technologies Inc.,
India : Cost, Quality and Productivity gains drive the offshoring
Cost
- 45-55% factor cost savings.
- Labor cost arbitrage to continue for 20-30 years.
- Additional cost saving from task re-engineering and economies of scale.
Productivity
- Effective process execution.
- Time zone advantage and 24 x 7 operations.
Environment
- Government taxes and duty exemptions.
- Established infrastructure through technology parks.
- Subsidies on capital and utilities.
Quality
- Access to skilled, young motivated and trainable labor pool.
- Established methodologies and process maturity among vendors.
- Matrix based management.
Information Technologies Inc.,
PRODUCTS AND SERVICES
SOFTWARE APPLICATIONS
WEB SOLUTIONS
CALL CENTER SERVICES
Information Technologies Inc.,
Software
Applications
Information Technologies Inc.,
3.1 Application Development
K-Soft delivers sophisticated application development methodologies and highly effective prototype-driven
interactive and incremental application development approaches ably supported by proven offshore delivery
model, mature project management practices and stringent software quality standards.
These include:
· Product development.
· Customized development.
· New application development.
· Rapid application development.
Information Technologies Inc.,
The figure shows K-Soft’s Technical competencies across industries and
core areas of expertise
Information Technologies Inc.,
Website Development
E-Commerce application Packages
Search Engine Optimization
Information Technologies Inc.,
Web Solutions
• K-Soft’s product is considered as an integrated marketing service by clients.
• K-Soft’s services are perceived as complete Web solutions required by any business.
• Proven Search engine optimization expertise, that gives the customers an edge over their
competitors with their top page ranking in leading search engines such as Google, Yahoo,
AltaVista, Overture, MSN etc.,
• E-commerce will enable the business owner reach out to a worldwide market and do
business without geographical boundaries.
• Our Integrated Web based services are briefly described thru the following diagram.
Information Technologies Inc.,
Web Solutions chart
Information Technologies Inc.,
Call Center
Services
Information Technologies Inc.,
Call Center Services
· Telephone Answering Services
· Bulk voice blast / message blast service
· Account Status Telephone Services
· Voice Message Telephone Services
· Locator Services
· Sweepstakes and Contests
· Shipment Tracking
· On Hold Messaging / Voice Over Talent
· Voice Mail Services
· Invoice Payment
· Open IVR Solutions
· IVR Management Reports
· Employee Testing/Studies
· Bulk Calls and Lead Generation
· Customer Surveys & Loyalty Programs
· Satisfaction Surveys
· 800 Number Service Market Research
· Outbound Call Center Outsourcing
· Payroll and Business Phone Service
· 800 Toll Free Services / Call Back Systems
· Inbound Call Center Services
· Product Ordering and Fulfillment
· 800 Toll Free Service
· Interactive Voice Response Service
· Outbound Telemarketing Services
· Emergency Notification
· Hearing impaired TDD / TTY devices
· Credit Collections
· Inventory Services
· Flexible Voice Mail Service
Information Technologies Inc.,
Call Center Services
· Mortgage Marketing
· 800 Calling Card Services
· Charitable Contributions
· Fund Raising Projects
· Voice Messaging Service
· Political Advertising
· Severe Weather Warnings
· Inbound Telemarketing Services
· Appointment Reminders
· Multilingual call center services worldwide
Information Technologies Inc.,
Infrastructure
K-Soft is fully geared to establish communication and collaboration between transcontinental clients and
teams - onsite, offsite and offshore, using best technology available today.
• Several hundred workstations for software development, testing and support facilities.
• In-house staff training facility to train hundreds of people at a time with high-tech gadgets.
• Dedicated Servers for application Hosting, Testing and Client presentation.
• Facility for video conferencing/ 24 x 7 VOIP calling for onsite-offsite-client team coordination.
• Contingency and Disaster Recovery.
Information Technologies Inc.,
Value Proposition
• Flat, nimble and field oriented organization structure.
• Focused attention at all levels.
• Global Delivery Model.
• Delivery philosophy - knowledge management 'from' and 'to' customer.
• Full-life cycle solutions.
• Customer focused workforce.
• Proactive investment in customer relationships.
• Right mix of domain and technical expertise.
• Completely geared to cater to the client's growth.
Information Technologies Inc.,
Competitive Edge
K-Soft gets a competitive advantage with its horizontal diversification of services with right customerfocused attitude, processes and people, with continuous enhancement in technology.
• Consultancy about utilizing information technology in a cost effective way.
• Caters to market Worldwide
• Multilingual software development, telemarketing and with personalized, customer support services.
• Ability to produce simple to complex Software and Call Center packages according to type and nature of
business.
• Undoubtedly offers the most cost effective packages with its off-shore capabilities combined with
superior quality.
• Provides one stop shop solution for all information technology, Call Center needs and avoids the need
to its customers, to shop for other vendors, thus offering the unique opportunity to customers to work with
peace of mind while focusing on growth.
Information Technologies Inc.,
Our Differentiators
• High Quality and Cost-Effective solutions
• Domain Knowledge
• Easy access to the team in India
• US based account management team
• Flexible to work with the needs of the client
Information Technologies Inc.,
Contact Information
K-Soft Information Technologies Inc.,
9951 Atlantic Blvd # 450
Jacksonville FL 32225.
Toll Free
Toll Free
Phone
Fax
Voice
E-mail
: 877-57-KSOFT (57638)
: 877-575-7638
: 904-724-5340
: 904-724-5396
: 407-947-0909
: ram@kitinc.com
Global Offices
K-Soft Canada
ksoft.canada@kitinc.com
K-Soft United Kingdom
ksoft.uk@kitinc.com
K-Soft Australia
ksoft.australia@kitinc.com
K-Soft USA
ksoft.usa@kitinc.com
K-Soft Middle East
ksoft.middleeast@kitinc.com
K-Soft Germany
ksoft.germany@kitinc.com
K-Soft Denmark
ksoft.denmark@kitinc.com
K-Soft Belgium
ksoft.belgium@kitinc.com
K-Soft Netherlands
ksoft.netherlands@kitinc.com
K-Soft Luxemburgh
ksoft.luxemburgh@kitinc.com
Offshore Development Center
K-Soft India (Hyderabad)
ksoft.hyderabd@kitinc.com