a european women’s boutqiue
LAURA RICHARDS
WINTER 2013
STORE PLANNING
1
TABLE OF CONTENTS
INTRODUCTION---Page 2-3
CONSUMER PROFILE---Page 4
LOCATION---Page 5-6
STOREFRONT---Page 7
EXTERIOR---Page 8
INTERIOR---Page 9-11
INTERIOR RENDERING---Page 12
BRANDS---Page 13
LOGO---Page 14
BUSINESS CARD----Page 15
GRAND OPENING FLYER----Page 16
FIXTURES---Page 17
FLOOR PLAN + LEGEND---Page 18
FAÇADE---Page 19
RENT---Page 20
LOAN--Page 21
LOAN AMORIZATION CHART---Page 22-24
SECURITY---Page 25
INSURANCE---Page 26
CONSTRUCTION COST---Page 27
OPENING COST---Page 28
EMPLOYEE HANDBOOK + POLICIES---Page 29-31
2
3
INTRODUCTION
Vincent Van Gogh once stated that, “There is but one Paris and however
hard living may be here, and if it became worse and harder even – the French air
clears up the brain and does good – a world of good.” LA FILLE AUX FLEURS,
translated to “The Flower Girl” in English, was developed to deliver that same
‘world of good’ feeling along with a dash of Parisian essence to its customers.
Here at LA FILLE AUX FLEURS, we strive to bring a different element
to the Philadelphia retail scene; we want our customers to feel classy, timeless
and chic when they are dressed in items from our store. We understand not
everyone has the ability to visit Paris and keep up on fashion and we work
relentlessly to be able to bring those fashions to the customer that is looking for
that cutting edge design, without having to leave the country. We want our
customers to have access to the unique, timeless designs that Parisian designers
provide.
Our store offers the feeling of walking through Paris in the springtime; fresh,
delicate fabrics, decorated with elegant design principles in flattering silhouettes
for every shape and size. LA FILLE AUX FLEURS is meant to appeal to The
Flower Girl in us all by marrying modern, elegant designs with a dash of
bohemian edginess. Specializing in those fabrics that bring warmth and comfort
to our hearts, we concentrate on bringing feminine, exquisite tea dresses in the
spring and summer and beautiful, hand-woven wool sweaters and scarves
4
throughout fall and winter. The majority of our fashions are exclusive to LA
FILLE AUX FLEURS. We pay close attention to the competition and are
dedicated to staying ahead of the trends.
We take great pride in bringing some of the top European designers to the
customers of Center City, Philadelphia place extraordinary customer service as a
priority. Our staff is professional, yet personable enough to know our customers
by name. If there is an item we don’t have, we will go out of our way to retrieve it.
Offering our customers a complimentary smile and along with a sip, or two (or a
few!) of champagne, we want to allow our shoppers to feel like they can unwind
with us, take a load off, and enjoy themselves to the fullest extent. We vow to go
out of our way, if necessary, to enable our clientele to feel comfortable and
content and just as Van Gogh experienced walking the streets of Paris, here at LA
FILLE AUX FLEURS; one can experience a “breath of French air!”
5
CONSUMER PROFILE
The LA FILLE AUX FLEURS customer is one that not only
enjoys the process of shopping, but takes pride in their appearance and has a
certain level of appreciation for luxury and quality goods and services. LA FILLE
AUX FLEURS clientele is on the cutting edge of fashion, without looking
‘overdone’. They are well aware of designer labels and follow fashion, current
events, and travel. Our clientele tends to opt for quality over quantity.
Our clientele seeks fashion forward Euro-chic designs that will put them
above the rest, and would rather spend a little more cash to have a unique piece
of fashion. Our clients are not content with wearing what everyone else has on at
the certain time in trends. Our clients, consisting mostly of young (or young at
heart), successful, career-driven women, strive for a timeless, sleek, feminine
look that will certainly allow for double-takes.
DEMOGRAPHICS
 Sex: Female
 Age: 25-40
 Income: $38,000- $70,000/year
 Race: Primarily Caucasian
 Marital Status: Primarily Single
PSYCHOGRAPHICS
 Socio-Economic Status: Middle- Upper Class
 Purchasing Frequency: Minimum: One Purchase/Week; Maximum:
Three-Four Purchases/ Week
 Memberships: Fashion/Cooking/Travel/Dwellings/Wellness
Magazines & Blogs, Belongs to Fitness Clubs, Cooking Classes, Yoga
& Health
 Profession(s): Graduate Student, Teacher, Law, Fashion, Art, Public
Relations, Sales, Advertising, Interior Design, Finance, Journalism,
Media
 Lifestyle: Outgoing, Social, Enjoys the Arts and dining out,
Volunteers, Enjoys traveling, Spontaneous and open to new
experiences
6
LOCATION
ADDRESS:
128 South 17th Street, Philadelphia, PA 19103
Pictured Above: Rittenhouse Park
LA FILLE AUX FLEURS is located in the heart of Rittenhouse Square
in Center City, Philadelphia. Originally named “Southwest Square”, this area of
the city was later re-named after David Rittenhouse, a famous Philadelphian
astronomer. Located between two of Philadelphia’s most well-known streets,
Chestnut Street and Walnut Street, LA FILLE AUX FLEURS is right in the
middle of some of the cities best shopping. This energetic, aesthetically pleasing
neighborhood, known as Rittenhouse Square, attracts quite a bit of attention
from shoppers of all demographics. Surrounded by some of the best stores the
city has to offer, HEAD START SHOES is only a few doors down and is certainly
worth a visit. LA FILLE AUX FLEURS is in good company, being located only
blocks away from well-known shopping spots like ANTHROPOLOGIE, DOC
7
MARTENS, BENJAMIN LOVELL SHOES, SOUTH MOON UNDER, KNIT WIT,
JOAN SHEPP, BOYD’S, COEUR, BARNEY’S CO-OP, SA VA & KNIT WIT, not to
mention some of the finest, most exclusive dining establishments in the city.
LA FILLE AUX FLEURS is footsteps away from one of the cities most
beautiful attractions; Rittenhouse Park. This area is home for some of
Philadelphia’s most elite residents. LA FILLE AUX FLEURS is surrounded by
eye-catching high-rise condos and five star hotels, which replaced the mansions
of the past that used to surround the Park. Despite the area’s high price tag, “The
Square” brings the most diverse of Philadelphia residents, creating a wide range
of prospective customers for retail establishments in this area. Rittenhouse Park
also serves to showcase several of the city’s most well-known outdoor sculptures
including, Antoine-Louis Barye’s Lion Crushing the Serpent and Paul Manship’s
Duck Girl.
LA FILLE AUX FLEURS hopes that the beauty of Rittenhouse Square
along with the essence of Paris will exude from the store and attract a hopeful of
new followers each and every time we open our doors. With a Euro-chic appeal
and expertise to match, LA FILLE AUX FLEURS offers something to
Philadelphia resident that isn’t like every other store in the city. LA FILLE AUX
FLEURS vows to validate parking from any garage within a 3 block radius, to
make the ease of parking less of a hassle for our clientele and making it easier for
prospective clientele to experience a taste of Paris in Philadelphia.
8
STOREFRONT
9
EXTERIOR
FAÇADE:
LA FILLE AUX FLEURS is a straight front façade with a full length
open-back window with a matching glass front door. This area is well-lit to
display advertisements and merchandise at any time of day. Above the front
window is a large canopy, which features the address and name of store, topped
off by a half-circle shaped window that features a view from the second level of
the store, which houses the non-selling space. Building is composed of brick and
features distinct, black detailing, which gives the exterior a modern feel. The
black and brick coloring of the exterior is a treat for the eyes and is appealing
from any corner of this 17th Street block. With the edgy construction of this façade
and a creatively designed open-back window, this exterior is inviting and
innovative, without overwhelming the consumer.
Street (Meter) parking is available on opposite side of street.
10
INTERIOR
The goal of any retail establishment is to attract a clientele and hopefully
persuade them into making a purchase. The advertisements of LA FILLE AUX
FLEURS will draw the customers in, and the clean, crisp boutique layout will
keep them intrigued throughout their experience. The boutique layout of the
store allows customers to flow through the store, without being held back by the
length, or lack there of, of our intimate, yet inviting store. The boutique layout
allows our clientele to feel as though each and every shopping experience is a
personal one.
Working with the natural sunlight that comes through the glass door and
open back window, we wanted the merchandise to do the speaking, so we decided
to leave any ornamentation to a minimum. The open back window will feature
the newest, trendiest items in an eye-catching fashion. The cash wrap, in a dark
wood, will be to the left of the entrance, allowing our employees to great our
clientele with a warm smile the second they walk through the door. A black and
white striped carpet will accent the dark cherry wood of the cash wrap. To The
walls, a muted red tone will be highlighted by a warm beige and French mustard
color trim throughout the store. The single shelf to the right of the cash wrap will
feature a few select imported bags from France, featuring up and coming
designers on the Parisian scene.
11
Most merchandise will be displayed within perimeter shelving, which can
be found to the right of the Parisian bag display. Coordinating separates will be
featured in each set of shelving. The shelving unit will have the appearance of
being built-in, but will actually have the possibility of being repositioned
throughout the store. The back of the shelving unit will be painted in with
opposing black and white stripes. Unique, varying accessories will be displayed
on middle tiered table. Nesting tables will feature the stores most expensive
pieces, as the consumer will be drawn to these tables with more ease than with
the shelving. All wood shelving and tables will be a dark wood, primarily cherry
wood, which will give the store an elegant appeal. The back single shelf will
feature select scarves and merchandise of lesser value, seeing as it as the farthest
from the cash wrap and closer to the dressing rooms. The dressing rooms will
feature a thick-cut beige curtain, which one can not see through, and a
comfortable corner seat for the ‘shop-till-you-drop’ type, with hooks for ease and
convenience while shoppers try items on. The seating area will feature shabbychic furniture with a few vintage picture books for clients to look through while
they rest or wait. Shelving to the right of the dressing rooms will feature eyecatching designs, as it is the first set of merchandise the consumer sees upon
entrance into LA FILLE AUX FLEURS. Stairs will be closed off, as they lead to
the upstairs, which is solely for employees, and non-selling space. Merchandise
will only be displayed in a few select sizes, and the remainder of the sizes will be
kept upstairs in the non-selling space.
12
Lighting will consist of recessed and track lighting will be adequate enough
to light the store, but dim enough to avoid overpowering the eyes. The shelving
units throughout the store will also contain lighting so that the merchandise can
be visible even throughout the dimmer hours of the day.
The cash wrap will serve as a service station for our clientele, as we pride
ourselves on being able to ‘listen, locate, and lure’ a specific item that a member
of our clientele may be interested in ordering. Fresh flowers will be displayed at
the cash wrap and will be changed bi-weekly.
The overall appearance of the store will be elegant, yet eccentric.
The primary colors of the store will be red, black and white and variations of
those specific colors can be found throughout the store. LA FILLE AUX
FLEURS aims to make the consumer feel rich in ways they’ve never felt before,
just by simply entering through our front door.
13
INTERIOR RENDERING
This interior rendering depicts the entry way view of LA FILLE AUX FLEURS.
The front nesting table will feature trendiest items that the store is carrying at
that particular moment, along with signage depicting what is being featured and
mannequins and dress forms to showcase the merchandise. On each side of the
middle nesting tables, will be the Newood Perimeter Shelving, which showcases
merchandise that the store will always have on hand, like jeans, for example.
14
BRANDS
15
LOGO
a european women’s boutqiue
16
BUSINESS CARD
17
GRAND OPENING FLYER
18
FIXTURES
ANTIQUE FRENCH MIRROR
BELLE MAISON DIJON ACCENT TABLE
ALRED CHOUBRAC- ANTIQUE ART NOUVEAU FRENCH POSTER
FLORAL HOME DECOR GLASS VASE AND FRESH HYDRANGEAS
FRITZ FRYER ORNATE FRENCH TABLE LAMP
LOUIS ANTIQUE FRENCH DRESSING STOOL
RESTORATION HARDWARE FRENCH UPHOLSTERED WING CHAIR
19
FLOOR PLAN
LEGEND:
A) Main Entrance
B) Door (6)
C) Open Back Window
D) Cash Wrap
E) Single Cabinet
F) French Table (2)
G) Newood Set of Three Perimeter
Shelves (3)
H) Nesting Table (2)
I) Tiered Table
J) Chair
K) Newood Single Cabinet
L) IKEA Mirror
M) Fitting Room
N) Set of Stairs (2)
O) Vistamation Shelving (3)
P) Rolling Rack
Q) Chairs (3)
R) Desk
S) Employee Restroom
T) Sink
U) Microwave
V) Mini Fridge
W) Employee Table
X) Employee Chair (2)
20
FAÇADE
21
RENT
DIMENSIONS: 1st Floor (Selling): 17ft X 57ft
2nd Floor (Non-Selling): 17ft X 20ft
SQUARE FOOTAGE: 1190 Sq. Ft
COST PER SQUARE FOOT: $100.84
RENT PER YEAR: $120,000
RENT PER MONTH: $10,000
22
LOAN
LOAN AMOUNT: $250,000.00
LOAN TERM: 5 Years
INTEREST RATE: 6%
LOAN START DATE: MARCH 11th , 2013
MONTHLY PAYMENT: $4,833.20
23
LOAN AMORITIZATION CHART
Amortization table depicts a borrowed amount of $250,000 with a start date of
March 11th, 2013.
Month /
Year
Interest
Paid
Total
Interest
Balance
April 2013 $4,833.20 $3,583.20 $1,250.00
$1,250.00
$246,416.80
May 2013 $4,833.20 $3,601.12 $1,232.08
$2,482.08
$242,815.68
June 2013 $4,833.20 $3,619.12 $1,214.08
$3,696.16
$239,196.56
July 2013 $4,833.20 $3,637.22 $1,195.98
$4,892.15
$235,559.34
Aug. 2013 $4,833.20 $3,655.40 $1,177.80
$6,069.94
$231,903.94
$4,833.20 $3,673.68 $1,159.52
$7,229.46
$228,230.26
Oct. 2013 $4,833.20 $3,692.05 $1,141.15
$8,370.61
$224,538.21
Nov. 2013 $4,833.20 $3,710.51 $1,122.69
$9,493.30
$220,827.70
Dec. 2013 $4,833.20 $3,729.06 $1,104.14 $10,597.44
$217,098.64
Jan. 2014 $4,833.20 $3,747.71 $1,085.49 $11,682.94
$213,350.93
Feb. 2014 $4,833.20 $3,766.45 $1,066.75 $12,749.69
$209,584.49
Mar. 2014 $4,833.20 $3,785.28 $1,047.92 $13,797.61
$205,799.21
April 2014 $4,833.20 $3,804.20 $1,029.00 $14,826.61
$201,995.00
May 2014 $4,833.20 $3,823.23 $1,009.98 $15,836.58
$198,171.78
June 2014 $4,833.20 $3,842.34
$990.86 $16,827.44
$194,329.44
July 2014 $4,833.20 $3,861.55
$971.65 $17,799.09
$190,467.88
Aug. 2014 $4,833.20 $3,880.86
$952.34 $18,751.43
$186,587.02
$4,833.20 $3,900.27
$932.94 $19,684.36
$182,686.76
Oct. 2014 $4,833.20 $3,919.77
$913.43 $20,597.80
$178,766.99
Nov. 2014 $4,833.20 $3,939.37
$893.83 $21,491.63
$174,827.63
Dec. 2014 $4,833.20 $3,959.06
$874.14 $22,365.77
$170,868.56
Jan. 2015 $4,833.20 $3,978.86
$854.34 $23,220.11
$166,889.71
Feb. 2015 $4,833.20 $3,998.75
$834.45 $24,054.56
$162,890.95
Mar. 2015 $4,833.20 $4,018.75
$814.45 $24,869.02
$158,872.21
Sept.
2013
Sept.
2014
Payment
Principal
Paid
24
April 2015 $4,833.20 $4,038.84
$794.36 $25,663.38
$154,833.37
May 2015 $4,833.20 $4,059.03
$774.17 $26,437.55
$150,774.34
June 2015 $4,833.20 $4,079.33
$753.87 $27,191.42
$146,695.01
July 2015 $4,833.20 $4,099.73
$733.48 $27,924.89
$142,595.28
Aug. 2015 $4,833.20 $4,120.22
$712.98 $28,637.87
$138,475.06
$4,833.20 $4,140.83
$692.38 $29,330.24
$134,334.23
Oct. 2015 $4,833.20 $4,161.53
$671.67 $30,001.91
$130,172.70
Nov. 2015 $4,833.20 $4,182.34
$650.86 $30,652.78
$125,990.37
Dec. 2015 $4,833.20 $4,203.25
$629.95 $31,282.73
$121,787.12
Jan. 2016 $4,833.20 $4,224.26
$608.94 $31,891.67
$117,562.85
Feb. 2016 $4,833.20 $4,245.39
$587.81 $32,479.48
$113,317.47
Mar. 2016 $4,833.20 $4,266.61
$566.59 $33,046.07
$109,050.85
April 2016 $4,833.20 $4,287.95
$545.25 $33,591.32
$104,762.91
May 2016 $4,833.20 $4,309.39
$523.81 $34,115.14
$100,453.52
June 2016 $4,833.20 $4,330.93
$502.27 $34,617.40
$96,122.59
July 2016 $4,833.20 $4,352.59
$480.61 $35,098.02
$91,770.00
Aug. 2016 $4,833.20 $4,374.35
$458.85 $35,556.87
$87,395.65
$4,833.20 $4,396.22
$436.98 $35,993.85
$82,999.43
Oct. 2016 $4,833.20 $4,418.20
$415.00 $36,408.84
$78,581.23
Nov. 2016 $4,833.20 $4,440.29
$392.91 $36,801.75
$74,140.93
Dec. 2016 $4,833.20 $4,462.50
$370.70 $37,172.45
$69,678.44
Jan. 2017 $4,833.20 $4,484.81
$348.39 $37,520.85
$65,193.63
Feb. 2017 $4,833.20 $4,507.23
$325.97 $37,846.81
$60,686.40
Mar. 2017 $4,833.20 $4,529.77
$303.43 $38,150.25
$56,156.63
April 2017 $4,833.20 $4,552.42
$280.78 $38,431.03
$51,604.21
May 2017 $4,833.20 $4,575.18
$258.02 $38,689.05
$47,029.03
June 2017 $4,833.20 $4,598.06
$235.15 $38,924.19
$42,430.98
July 2017 $4,833.20 $4,621.05
$212.15 $39,136.35
$37,809.93
Aug. 2017 $4,833.20 $4,644.15
$189.05 $39,325.40
$33,165.78
$165.83 $39,491.23
$28,498.41
Sept.
2015
Sept.
2016
Sept.
2017
$4,833.20 $4,667.37
25
Oct. 2017 $4,833.20 $4,690.71
$142.49 $39,633.72
$23,807.70
Nov. 2017 $4,833.20 $4,714.16
$119.04 $39,752.76
$19,093.54
Dec. 2017 $4,833.20 $4,737.73
$95.47 $39,848.23
$14,355.80
Jan. 2018 $4,833.20 $4,761.42
$71.78 $39,920.01
$9,594.38
Feb. 2018 $4,833.20 $4,785.23
$47.97 $39,967.98
$4,809.15
Mar. 2018 $4,833.20 $4,809.15
$24.05 $39,992.02
$0.00
26
SECURITY SYSTEM
PROVIDER: ADT
INSTALLATION: $99.00
MONTHLY MAINTENCE FEE: $42.99
INCLUDES: Sensors, Keypad, 8 Zone System
27
INSURANCE
PROVIDER: Traveler’s Insurance
COVERAGE: $150,000.00 of Merchandise
YEARLY PREMIUM: $7,344.00
MONTHLY PAYMENT: $612.00
28
CONSTRUCTION COST
ITEM
Paint: Selling (Walls)
Paint: Selling (Trim)
Paint: Selling (Ceiling)
Paint: Non-Selling (Stock, Office, Restroom)
Hardwood Flooring
6” Chateau Deville Recessed Lighting
BR, 50W Flood
HB Arctic Glacier Fluorescent Light Box
T5 Fluorescent Bulb (3 per light)
WAC Track Lighting, 4Ft
KOHLER Classic Toilet
KOHLER Pedestal Sink
ORIZZONTI Sunset Tile
COST
$50/ GAL
$50/GAL
$50/GAL
$50/GAL
$75/BOX
$24.86/EA
$8.98/EA
$59.97/EA
$11.24/EA
$48.50/EA
$188.00/EA
$335.00/EA
$.84/SQ. FT.
QTY
2
1
2
1
24
51
51
5
15
7
1
1
340
TOTAL
$100.00
$50.00
$100.00
$50.00
$1,800.00
$1,267.86
$457.98
$299.85
$168.60
$339.50
$188.00
$335.00
$285.60
$5,442.39
29
OPENING COST
ITEM
COST
Office Max HON Pedestal Desk
Finnigan Bonded Leather Executive Chair
Brenton Studio Chair-Black
BILLSTA Round Table
Wire Shelving
IKEA PS 2012 Stool
Single Bar Adjustable Rolling Rack
FLOR Black & White Stripe Carpet
IKEA Bonett Mirror
IKEA Bjarnom Hook
Newood Cash Wrap
Nesting Table
Perimeter Shelving
Single Cabinet
Dijon Accent Table
R.H. French Upholstered Wing Chair
Accented Tiered Table
Alfred Choubrac, Ruby Lane, Antique French Poster
Ornate French Desk Lamp
Louis Antique French Dressing Stool
Antique French Mirror-Large
Wooden Hangars, 17”, Cherry Wood
Wooden Hangars, 14”, Cherry Wood
Kenmore Microwave
GE Compact Refrigerator
San Jamar IQ Sensor Paper Towel Dispenser
Cascades Décor Roll Paper Towels
Bobrick Surface Mounted Toilet Tissue Dispenser
Cascades Décor Bathroom Tissue
Foam-eeze Foam Soap Dispenser
One Shot Foam Soap Refill
Purell Touch Free Hand Sanitizer
Purell Bag in Box Hand Sanitizer Refill
Tab Lock Tuck Mailing Boxes
Jiffy Bubble Mailing Envelopes
Paper Matte Colored Eurototes, Black/White/Red
Paper Matte Colored Eurototes, Small
CASIO Cash Register
Register Paper
Register Ink Ribbon
AT&T 2 Line Corded Bluetooth Telephone
Sharpie Fine Point Marker
Scotch Magic Tape
Gross Pack No.2 Yellow Pencils
Antique French Blown Glass Vase
Fresh Hydrangeas
$339.99
1
$109.99
1
$79.99
2
$119.99
1
$101.51
3
$39.99
2
$59.00
1
$14.oo/SQ FT
20
$19.99
10
$4.99
2
$1,906.00
1
$428.00
2
$3,614.00
3
$1,199.00
2
$549.00
2
$1,195.00
1
$790.00
1
$1,600.00
1
$1,260.00
1
$190.00
2
$499.00
1
$99.75/BOX
4
$119.75/BOX
3
$246.49
1
$273.60
1
$140.69
1
$33.95/CASE
3
$44.95
1
$49.95/CASE
3
$20.00
1
$19.75
3
$57.95
1
$110.95/CASE
1
$49.00/BUNDLE 1
$30.34/BUNDLE 2
$24.38/PKG
4
$10.09/PKG
2
$149.99
1
$10.79/PACK
4
$6.99
8
$149.99
1
$27.99/PK
1
$19.99/BUNDLE 2
$13.99/PACK
1
$50.00
1
$19.99
1
QTY
TOTAL
$339.99
$109.99
$159.98
$119.99
$304.53
$79.98
$59.00
$280.00
$199.99
$9.98
$1,906.00
$856.00
$10,842.00
$2,398.00
$1,098.00
$1,195.00
$790.00
$1,600.00
$1,260.00
$380.00
$499.00
$399.00
$359.25
$246.49
$273.60
$140.69
$101.85
$44.95
$149.85
$20.00
$59.25
$57.95
$110.95
$49.00
$60.64
$97.52
$20.18
$149.99
$43.16
$55.92
$149.99
$27.99
$39.98
$13.99
$50.00
$19.99
$27,229.61
30
EMPLOYEE HANDBOOK
At LA FILLE AUX FLEURS, we aim to not only meet our clientele’s
expectations, but to exceed the expected. With that in mind, our employee
handbook was built around the idea of maintaining a certain level of class and
structure within our business that is essential to a successful retail operation. A
list of guidelines has been composed that reflects our hopes and dreams for LA
FILLE AUX FLEURS.
Dress Code:

Black and white clothing only (Variations of these colors will not be
tolerated)

No denim

No tank tops, belly shirts, or any other midriff exposing clothing

Shorts must be no higher than mid-thigh

No mini-skirts

No torn or ripped clothing

Hair must be styled in a professional manner and make-up must be kept to
a minimum

Manicured nails and toenails, polished or clear coat, are a must

Professional grooming is essential; minimal facial hair (men), minimal
facial piercings and visible tattoos, personal hygiene must be kept up
Behavior:

Lateness will be excepted once/season, given extenuating circumstances
have arose

Lateness will not be tolerated without a phone call before tardiness

Excessive lateness will result in a written warning, followed by termination
if behavior continues

We will not tolerate any drug or alcohol abuse during work hours
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
Employees must acknowledge and respect each client the same; answer
questions to best ability and provide courteous, commendable service

Friends and family can visit store, but will be monitored, and abuse of this
policy will result in termination

One employee must remaining on selling floor at all times; failure to do so,
will result in written warnings for all employees

Sick days will be awarded given the circumstance; abuse of this policy will
result in termination

A doctor’s note, or legal excuse should accompany one’s absence on their
following shift

Vacation days or request off’s must be scheduled at a minimum, 3 weeks
prior to the date

Violent behavior will not be accepted and any misuse of the store’s
merchandise or supplies will result in termination

Any and all theft (whether it be office supplies or merchandise), no matter
the circumstance will result in immediate termination and employee will
be prosecuted to the fullest extent

1 hour lunch breaks will be given for every 8 hour shift; 10 minute break/4
hour shift; please conduct yourself maturely while on these breaks, as you
are still representing LA FILLE AUX FLEURS

Employee will be allowed to ‘trade’ work shifts, given the circumstance,
but must be signed off by a manager and both consenting employees

Assistance with extracurricular events will be awarded with an additional
10% off any single item

Abuse of store discount will result in immediate termination
Policies and Procedures:

Employees should arrive a minimum of 5 minutes prior to shift start and
be prepared for the work day

Edible items and drinks must be kept in fridge

Manager’s office is off limits to employees
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
Any tampering with cash handling results in immediate termination and
prosecution

Any senior employee who volunteers to train a new employee will be
rewarded with 10% off any single item

All employees receive 25% off all merchandise

Parking will be validated, for employees and shoppers, at the Ben Franklin
Parking Lot on 18th Street

Returns will be accepted on a circumstantial evaluation by Manager; store
credit will be issued for the amount originally paid for the merchandise

Returns must be paid within 30 days of original purchase and must be
accompained by a reciept; merchandise should be unwashed, and free of
any rips, tears, or stains

Any items ordered for clients by employees must be paid in full at the time
of order; if a mishap occurs, client will be refunded in full

Dogs and cats will be allowed in store on a circumstantial basis

Exchanges will be awarded for merchandise of equal or lesser value

Discounts for damaged merchandise will be given; 10% off selling price

Employees may use discount 3 times/month

Twice a year, a Friends & Family discount card will be honored; in which 2
friends or family members may awarded your discount on one single item

Accepted Forms of Payment Include:
o American Express, Visa, MasterCard
o Cash

STORE HOURS:
o Monday: 10:00AM-8:00PM
o Tuesday: 10:00AM-8:00PM
o Wednesday: 10:00AM-8:00PM
o Thursday: 10:00AM-8:00PM
o Friday: 10:00AM-9:00PM
o Saturday: 10:00AM-9:00PM
o Sunday: 11:00AM-5:00PM
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