Comprehensive e-Campus:
Academics and Commerce
Leonard De Botton: Vice President, Information Systems
Patricia Greer: COO/Dean, Online

• About Berkeley College
• Supporting Berkeley’s Comprehensive e-Campus from an administrative and academic perspective

• Established in 1931- 75 th Anniversary
• Specializing in Business
• Six Campuses soon to be seven
• Two States
• Students from 25 States and 82 foreign countries
• FTE: 5000

• Blackboard Academic Suite
– Blackboard Learning System
(The system formerly known us just Blackboard)
– Blackboard Community system
(The system formerly known as the
Blackboard Portal System)
– Blackboard Content System
(The system that hasn’t had it’s name changed yet)
• Blackboard Commerce Suite
– Transaction System
– BbOne

• PeopleSoft Self Service
• Online Library
• Netmail Student Email
• SafeAssignment
• Microsoft Office Applications
• WebCams
• Touchnet
• Magic Helpdesk
• QuickTime
• Squeeze
• Wimba
• Visual Communicator
• Camtasia
• LivePerson

• Equipment
• Staffing

• Internal Systems 25+
– Blackboard App Server
(Production)
– Blackboard App Server (Testing)
– Blackboard Database Server
– Blackboard Development Server
– SAN – Dell/EMC
– NetMail E-mail Server
– Blackboard Transaction Server
– Vianet Server
– Touchnet Server
– Magic Helpdesk Server
– EDirectory Server
– Blackberry Enterprise Server
– Pharos
– WebServer
– X Server
– Proxyserver
– WebTrends
– EZProxy
– PeopleSoft Servers (3)
– Library Server
– WebServer
External
– Wimba
– Yahoo Store
– Blackboard CC Authentication
– LivePerson

• Information Systems Staffing
– Sr. Director of Information
Systems
–
Sr. Online Applications
Administrator
–
Database Manager
– Director Systems Operations
– Network Administrators
– E-Mail Administrator
–
Network Engineers
–
Director Programming
– Programming Staff
– Director User Support
– Helpdesk Staff
–
Managers of Desktop Services
–
Computer Support Technicians
• Other College Staffing
– COO Online Campus
–
Online Staff
–
Coordinator of Faculty Support
– Instructional Designer
– Librarians
– Faculty
–
Graphic Designer
–
College Administrators

• 1997 I.S. Developed collection of online databases
• 1998 We implemented Learning Space (Lotus Notes)
• 1999 CampusCruiser for Portal & Email
• 1999 All classes have an empty course shell
• 1999 Faculty started using the Free version of
Blackboard
• 2001 Blackboard Learning Management and Community
System (Portal)
• 2002 Netmail for Student Email
• 2002 Blackboard Enterprise w/ PeopleSoft Integration

• 2003 Upgraded to Version 6
• 2003 PeopleSoft Self Service
• 2003 Blackboard Transaction System
• 2004 Blackboard One
• 2004 Single Sign On
• 2005 Pharos System
• 2005 Content System
• 2006 Blackboard 7 Implementation Begins

• Helpdesk Department
– Applicants
– Students
– Staff
– Faculty
– Alumni
• Online Faculty Support Department
– Training & Functional Support
– Instructional Design

I am having a problem with Blackboard.

• Committed Staff
• Communication
• Helpdesk System
• Technology
• Training

• Not just here to close problems
• Analyze problems
• Identify common problems
• Find solutions to prevent them
• Focus on preventing problems, not the amount of calls resolved

• User Support: Support your users
• Training : Train users on how to do their job

• Helpdesk System
• LivePerson
• Blackberries

• Prerequisite Courses
Helpdesk Staff
Road to Success in Online Support
Students
Road to Success in Online Learning
Faculty
Road to Success in Online Teaching
• Documentation
• Training

Patricia Greer: COO/Dean, Online

Bachelor's Degree Program
• Business Administration
• Business Administration - Marketing
• Business Administration - International Business
• General Business
• Management
• Management - Entrepreneurship
• Management - Human Resources Management
Associate's Degree Programs
•
Business Administration - Information Systems Management
• Business Administration Management
• Business Administration Marketing
• Health Services Administration
• Health Services Administration – Medical Insurance, Billing, and Coding
• International Business
• Justice Studies – Criminal Justice

• Coordinator of Online Faculty Support
• Instructional Designer

• Student Survey results are provided to online faculty each quarter
• Peer evaluations are shared with online faculty each quarter
• Online Faculty Survey results are tabulated and shared with faculty and support staff

• Survey to see how you are doing
– Annual Student Satisfaction Survey
– Annual Online Faculty Survey
– Quarterly Online Course Evaluation

• The addition of Road to Success for online students has produced online students who are truly prepared to take their first online course
• The Road to Success course for online faculty provides a wonderful introduction to the first steps in online teaching
• The Road to Success for the Help Desk staff prepares them to support online faculty and students

• Blackboard Introduction for Students
• Netmail Instructions
• Blackboard Student Documentation
• Blackboard FAQs
• Problem Log

• Leonard DeBotton
Vice President Information Systems len@berkeleycollege.edu
• Patricia Greer
COO/ Dean, Online pbg@berkeleycollege.edu