CASE STUDY
SAP ERP Configuration Phase III
– Fulfillment
Product
MOTIVATION
PREREQUISITES
SAP ERP GBI
Release 6.04
You will configure the
enterprise structure and
business processes for
Fulfillment.
You should be familiar with
navigation in the SAP system.
Revised
6/24/2014
Focus
Fulfillment
Authors
Simha R. Magal
Stefan Weidner
Tom Wilder
Version
2.23
After setting up the
organization units and
process parameters, you
will create necessary
master data and test the
business process.
It is also recommended that
you have gone through the
procurement exercise.
ACKNOWLEDGEMENT
This material was prepared
with the assistance of student
interns at the Seidman ERP
program at Grand Valley
State University and the SAP
Club at CSU Chico as well as
student and research
assistants at SAP UCC
Magdeburg.
Also, thanks to Corrie Fiedler
(Senior Lecturer, Information
& Decision Sciences, Carlson
School of Management,
University of Minnesota) for
her assistance in improving
this exercise.
© SAP AG
Phase III – Fulfillment
CASE STUDY
Overview and Table of Contents
Enterprise
Structure
Rules and
Parameters
Master Data
Process
Execution
Table of Contents
General Notes and Cautions ...................................................................................................... 1
Part III.1 – Enterprise Structure .................................................................................................. 3
Part III.2 – Rules and Parameters .............................................................................................16
Part III.3 – Master Data .............................................................................................................24
Part III.4 – Process Execution ...................................................................................................29
© SAP AG
Phase III – Fulfillment
CASE STUDY
General Notes and Cautions
Warning: When working with other classmates at the same time in the same transactions within
“SPRO”, tables will tend to lock up and you will only be able to display them. This is due to the fact that
the system does not allow multiple users in the same transaction at the same time. To get passed this
message, simply wait until the current user in the transaction is finished and then proceed.
Attributes: At times, certain attributes or fields may not appear to have the name of them in front of the
user. To display the full name of the attribute or field, simply click within the field and then press the F1
key. This will bring up not only the title of the field, but it will bring up the full description of it to read.
The ## Symbol: When working with other classmates at the same time, you will be assigned your own
unique identifier which is called the ## Symbol or the “Pound Pound” Symbol. This will be your
identifier and is ASSIGNED FOR YOUR OWN USE ONLY!!! Please be cautious about other classmates
attempting to use your identifier whether it is on purpose or not and if you suspect other classmates using
it, inform your professor immediately so that fixes can be made accordingly. For example, if Ashley has
an identifier of 09, Ashley’s company code will be US09.
The Search Tool: At times in this document, the instructions will ask you to search for something to put
in a field. When it does this, simply click on the field itself and click on the icon to the right of it (it looks
like a white square). Clicking on it will bring up another window and you will search from there. You
may also search other field by clicking on the downward arrow that may be on the left or right of the
field. It will bring up a drop down menu that will have options to choose from and click.
Where do I start? : There are three ways to proceed within the SAP system: Using the “SAP Easy
Access” menu, using the “SAP Menu Bar”, and using the “SAP Customizing Implementation Guide”
menu. All three of these are explained below:
1. The SAP Easy Access menu appears when you start a new session.
2. The SAP Menu Bar also appears when you start a new session at the very top of the screen.
3. In the SAP Customizing Implementation Guide, there are two ways you may use to get here:
a. The first is to simply type “SPRO” in the transaction field at the top of the screen.
b. Proceed through the path to get there. The path consists of the following:
(In the main menu of SAP, click on the black arrows on the left of these names) SAP menu ► Tools ►
Customizing ► IMG ► Execute Project (double-click on “Execute Project”)
In the “Customizing: Execute Project” screen, click on the
icon.
Saving: When the instructions to tell you to save data, always press the “Enter” key to validate. If there
are error(s) that occur, they must be corrected before continuing to the next task. You will find errors
from a transaction when there are red icons that appear in the message area. Messages that are yellow
contain warnings and not errors. At times, these must be fixed in order to move on. However, most of the
time, they do not need to be fixed and you can simply enter through them. Green messages are obviously
showing that nothing went wrong with the transaction and that you may proceed to the next task.
© SAP AG
Page 1
Phase III – Fulfillment
CASE STUDY
Set Controlling Area Pop-Up: At times throughout this phase, there will be times when the system asks
you enter your controlling area to clarify which controlling area you are configuring for.
If this should happen, in the “Set Controlling Area” pop-up, enter the following information:
Attribute
Controlling Area
Click on
Description
Uniquely identifies a controlling area.
Data Value
NA##
(CONTINUE (ENTER)).
This will get you into the next screen where the instructions will then tell you what to do for the task.
Enter Chart of Accounts Pop-Up: At times throughout this phase, there will be times when the system
asks you enter your chart of accounts to clarify which chart of accounts you are configuring for.
If this should happen, in the “Enter Chart of Accounts” pop-up, enter the following information:
Attribute
Chart of Accounts
Click on
Description
Key that uniquely identifies a chart of accounts.
Data Value
GL##
(CONTINUE (ENTER)).
This will get you into the next screen where the instructions will then tell you what to do for the task.
Differences in Font: Throughout this phase you will see tables with different fonts used in the Data
Value column. The normal Times New Roman indicates you enter exactly what is typed out except for
the ## Symbol where you would put in your identifier. The italicized Times New Roman font indicates the
data is looked up or found.
Attribute
Times New Roman
Times New Roman
(Italicized)
© SAP AG
Description
Font that tells you to enter what is written.
Font that tells you the data that needs to be
looked up.
Data Value
Times New Roman
Times New Roman
(Italicized)
Page 2
Phase III – Fulfillment
CASE STUDY
Part III.1 – Enterprise Structure
Enterprise
Structure
Rules and
Parameters
Master Data
Process
Execution
Table of Contents
III.1.1: Define Sales Organization ............................................................................................... 4
III.1.2: Define Shipping Point ...................................................................................................... 6
III.1.3: Assign Sales Organization to Comp. Code ...................................................................... 8
III.1.4: Assign Distribution Channel to Sales Org. ....................................................................... 9
III.1.5: Assign Division to Sales Organization ............................................................................10
III.1.6: Set Up Sales Area ..........................................................................................................11
III.1.7: Assign SO – Distribution Channel – Plant ......................................................................12
III.1.8: Assign Sales Area to Credit Control Area .......................................................................13
III.1.9: Assign Business Area to Plant and Div...........................................................................14
III.1.10: Assign Shipping Point to Plant .....................................................................................15
© SAP AG
Page 3
Phase III – Fulfillment
CASE STUDY
III.1.1: Define Sales Organization
Description: You will create two Sales Organizations that will eventually be associated with your
Company Code. Sales Organizations are responsible for the sale and distribution of products - or
services - within a specific geographic area. A Sales Organization negotiates:


terms and conditions for sales and
customer disputes and returns
In addition, a Sales Organization is highest level of aggregation in sales-related reporting.
GBI has two Sales Organizations within the US: US East (UE##) and US West (UW##).
Warning: See “General Notes and Cautions” about table locks.
Navigation: SAP Customizing Implementation Guide ► Enterprise Structure ► Definition ► Sales and
Distribution ► Define, copy, delete, check sales organization
In the “Choose Activity” pop-up, double-click on Define Sales Organization.
Tasks and Data Entry:
In the “Change View “Sales organizations”: Overview” screen, click on the
icon.
In the “New Entries: Details of Added Entries” screen, enter the following information:
Attribute
Sales Organization
Name
Statistics currency
Address text name
Letter header text
Footer lines text
Greeting text name
Sales org.calendar
Rebate proc.active
Click on
Description
Unit responsible for the sales of certain products.
Name
Currency that the system automatically proposes for
statistics that you generate for a particular organization.
Text name for form text module short address.
Text name for form text module letter header.
Text name for formula text module footer lines.
Text name for form text module: Greeting
Sales organization calendar.
Controls whether rebate processing is active.
ARDS_SENDER
ARDS_HEADER
ARDS_FOOTER
ARDS_SIGNATURE
USA
Selected
(NEXT ENTRY).
In the “Information” pop-up, click on the
icon.
In the “Edit address: UE##” pop-up, click on the
In the “Cancel” pop-up, click on the
© SAP AG
Data Value
UE##
## US East
United States Dollar
icon.
icon.
Page 4
Phase III – Fulfillment
CASE STUDY
In the “New Entries: Details of Added Entries” screen, enter the following information:
Attribute
Sales Organization
Name
Statistics currency
Address text name
Letter header text
Footer lines text
Greeting text name
Sales org.calendar
Rebate proc.active
Click on
Description
Unit responsible for the sales of certain products.
Name
Currency that the system automatically proposes for
statistics that you generate for a particular organization.
Text name for form text module short address.
Text name for form text module letter header.
Text name for formula text module footer lines.
Text name for form text module: Greeting
Sales organization calendar.
Controls whether rebate processing is active.
Data Value
UW##
## US West
United States Dollar
ARDS_SENDER
ARDS_HEADER
ARDS_FOOTER
ARDS_SIGNATURE
USA
Selected
(SAVE).
In the “Information” pop-up, click on the
icon.
In the “Edit address: UE##” pop-up, click on the
In the pop-up, click on the
icon.
icon.
You will receive a message that says “Data was saved”.
© SAP AG
Page 5
Phase III – Fulfillment
CASE STUDY
III.1.2: Define Shipping Point
Description: You will create Shipping Points that will eventually be associated with your Plants. A
Shipping Point is a location within a Plant from which goods are shipped and to which goods are
received. Each Plant must contain at least one Shipping Point. A delivery is processed by one shipping
point only.
Warning: See “General Notes and Cautions” about table locks.
Navigation: SAP Customizing Implementation Guide ► Enterprise Structure ► Definition ► Logistics
Execution ► Define, copy, delete, check shipping point
In the “Choose Activity” pop-up, double-click on Define shipping point.
Tasks and Data Entry:
In the “Change View “Shipping Points”: Overview” screen, click on the
icon.
In the “New Entries: Details of Added Entries” screen, enter the following information:
Attribute
Shipping Point
Description
Factory Calendar
Determine Load. Time
Det.Pick/Pack Time
Click on
Description
Location from which you ship the item.
Description of the preference zone.
Identifies the factory calendar that is valid.
Indicates whether the system automatically
determines a loading time (how long it takes to
load the goods) when you process deliveries.
Indicates whether the system automatically
determines a time estimate for picking and
packing when you process deliveries.
Data Value
DL##
## Dallas
USA
Default from shipping point
Default from shipping point
(NEXT ENTRY).
In the “Edit address: DL##” pop-up, click on the
icon.
In the “Cancel address maintenance” pop-up, click on the
icon.
In the “New Entries: Details of Added Entries” screen, enter the following information:
Attribute
Shipping Point
Description
Factory Calendar
Determine Load. Time
Description
Location from which you ship the item.
Description of the preference zone.
Identifies the factory calendar that is valid.
Indicates whether the system automatically
determines a loading time (how long it takes to
load the goods) when you process deliveries.
Det.Pick/Pack Time
Indicates whether the system automatically
determines a time estimate for picking and
packing when you process deliveries.
Click on
(NEXT ENTRY)
© SAP AG
Data Value
MI##
## Miami
USA
Default from shipping point
Default from shipping point
Page 6
Phase III – Fulfillment
CASE STUDY
In the “Edit address: MI##” pop-up, click on the
icon.
In the “Cancel address maintenance” pop-up, click on the
icon.
In the “New Entries: Details of Added Entries” screen, enter the following information:
Attribute
Shipping Point
Description
Factory Calendar
Determine Load. Time
Det.Pick/Pack Time
Click on
Description
Location from which you ship the item.
Description of the preference zone.
Identifies the factory calendar that is valid.
Indicates whether the system automatically
determines a loading time (how long it takes to
load the goods) when you process deliveries.
Indicates whether the system automatically
determines a time estimate for picking and
packing when you process deliveries.
Data Value
SD##
## San Diego
USA
Default from shipping point
Default from shipping point
(SAVE).
In the “Edit address: SD##” pop-up, click on the
In the pop-up, click on the
icon.
icon.
You will receive a message that says “Data was saved”.
© SAP AG
Page 7
Phase III – Fulfillment
CASE STUDY
III.1.3: Assign Sales Organization to Comp. Code
Description: You will associate your two US Sales Organizations to your Company Code.
Sales transactions eventually lead to financial transactions. This association provides the link between
revenue and other sales data, and the General Ledger of your Company Code. A Sales Organization
can be associated with one – and only one – Company Code.
Warning: See “General Notes and Cautions” about table locks.
Navigation: SAP Customizing Implementation Guide ► Enterprise Structure ► Assignment ► Sales
and Distribution ► Assign sales organization to company code
Tasks and Data Entry:
You are in the “Change View “Assignment Sales Organization – Company Code”: Overview” screen.
Enter the following information:
SOrg.
Your US East
Your US West
Click on

Name
## US East
## US West
CoCd
Your Global Bike Inc.
Your Global Bike Inc.
(SAVE). You will receive a message that says “Data was saved”.
If other students have not yet assigned their sales organizations to their company codes, you may get
a message “Fill in all required entry fields” with the empty company code fields highlighted. If you
receive this message, fill in the appropriate company code for your fellow students and let them know
of the task.
© SAP AG
Page 8
Phase III – Fulfillment
CASE STUDY
III.1.4: Assign Distribution Channel to Sales Org.
Description: You will associate Distribution Channels to your two Sales Organizations. These
Distribution Channels already exist in your SAP instance.
A Distribution Channel is a channel through which materials or services reach the customer. A Sales
Organization can contain as many Distribution Channels as needed, and a Distribution Channel can be
valid for more than one Sales Organization.
Notice that both of GBI’s US Sales Organizations (UE##, UW##) can sell through the Wholesale
Distribution Channel, however only the US West Sales Organization (UW##) can sell through the
Internet Distribution Channel.
Warning: See “General Notes and Cautions” about table locks.
Navigation: SAP Customizing Implementation Guide ► Enterprise Structure ► Assignment ► Sales
and Distribution ► Assign distribution channel to sales organization
Tasks and Data Entry:
In the “Change View “Assignment Sales Organization”: Overview” screen, click on the
icon.
In the “New Entries: Overview of Added Entries” screen, enter the following information:
SOrg.
Your US East
Your US West
Your US West
Click on
© SAP AG
DChl
Wholesale
Wholesale
Internet
(SAVE). You will receive a message that says “Data was saved”.
Page 9
Phase III – Fulfillment
CASE STUDY
III.1.5: Assign Division to Sales Organization
Description: You will associate Divisions to your two Sales Organizations. These Divisions already
exist in your SAP instance.
A Division is an organizational unit that consolidates materials and services that have similar
characteristics. In general, a Division is similar to the concept of a firm’s product line. A Sales
Organization can contain as many Divisions as needed, and a Division can be valid for more than one
Sales Organization.
You will associate both the Bicycle and the Accessories Divisions to both of GBI’s US Sales
Organizations (UE## and UW##). This indicates that both bikes and accessories can be sold in both
Sales Organizations.
Warning: See “General Notes and Cautions” about table locks.
Navigation: SAP Customizing Implementation Guide ► Enterprise Structure ► Assignment ► Sales
and Distribution ► Assign division to sales organization
Tasks and Data Entry:
In the “Change View “Assignment Sales Organization – Division”” screen, click on the
icon.
In the “New Entries: Overview of Added Entries” screen, enter the following information:
SOrg.
Your US East
Your US East
Your US West
Your US West
Click on
© SAP AG
Dv
Accessories
Bicycles
Accessories
Bicycles
(SAVE). You will receive a message that says “Data was saved”.
Page 10
Phase III – Fulfillment
CASE STUDY
III.1.6: Set Up Sales Area
Description: You will set up six Sales Areas. A Sales Area consists of a unique combination of Sales
Organization, Distribution Channel and Division.
Sales Area is a key concept in the Quote-to-Cash business process. A valid Sales Area is required to
create a Customer or to enter any sales transaction (Sales Order, Return Order, etc.) within your
Company Code.
Warning: See “General Notes and Cautions” about table locks.
Navigation: SAP Customizing Implementation Guide ► Enterprise Structure ► Assignment ► Sales
and Distribution ► Set up sales area
Tasks and Data Entry:
You are in the “Change View “Assignment Sales Organization”: Overview” screen.
Click on
(NEW ENTIRES).
In the “New Entries: Overview of Added Entries” screen, enter the following information:
SOrg.
Your US East
Your US East
Your US West
Your US West
Your US West
Your US West
Click on
© SAP AG
DChl
Wholesale
Wholesale
Internet
Internet
Wholesale
Wholesale
Dv
Accessories
Bicycles
Accessories
Bicycles
Accessories
Bicycles
(SAVE). You will receive a message that says “Data was saved”.
Page 11
Phase III – Fulfillment
CASE STUDY
III.1.7: Assign SO – Distribution Channel – Plant
Description: You will associate your Sales Organizations and Distribution Channels to your three
Plants.
In the Quote-to-Cash business process, customer orders are shipped from a delivering plant. Thus
each combination of Sales Organization and Distribution Channel must be associated with a valid
Plant.
For example, you will set up your Miami DC (MI##) as the delivering plant for GBI’s wholesale
orders from their US East Sales Organization.
Warning: See “General Notes and Cautions” about table locks.
Navigation: SAP Customizing Implementation Guide ► Enterprise Structure ► Assignment ► Sales
and Distribution ► Assign sales organization – distribution channel – plant
Tasks and Data Entry:
In the “Change View “Assignment Sales Organization/Distribution Channel – Plant”: Overview” screen.
Click on
(NEW ENTRIES).
In the “New Entries: Overview of Added Entries” screen, enter the following information:
SOrg.
Your US East
Your US East
Your US West
Your US West
Your US West
Your US West
Click on
© SAP AG
DChCust/Mt
Wholesale
Wholesale
Internet
Wholesale
Internet
Wholesale
Plnt
Your DC Miami
Your Plant Dallas
Your Plant Dallas
Your Plant Dallas
Your DC San Diego
Your DC San Diego
(SAVE). You will receive a message that says “Data was saved”.
Page 12
Phase III – Fulfillment
CASE STUDY
III.1.8: Assign Sales Area to Credit Control Area
Description: You will associate the Credit Control Area (created in Phase I) to your Sales
Organizations.
In previous steps you created a Credit Control Area (GL##) and then associated that Credit Control
Area to your Company Code. Since a Company Code can be associated with many Credit Control
Areas, this step allows the flexibility to associate a Sales Area to a specific Credit Control Area.
Since your Company Code contains only one Credit Control Area (GL##), you will associate each of
your Sales Areas to that Credit Control Area.
Warning: See “General Notes and Cautions” about table locks.
Navigation: SAP Customizing Implementation Guide ► Enterprise Structure ► Assignment ► Sales
and Distribution ► Assign sales area to credit control area
Tasks and Data Entry:
You are in the “Change View “Sales Area: Allocation to Credit Control Area”: Overview” screen.
Enter the following information:
SOrg.
Your US East
Your US East
Your US West
Your US West
Your US West
Your US West
Click on
© SAP AG
DChl
Wholesale
Wholesale
Internet
Wholesale
Internet
Wholesale
Dv
Accessories
Bicycles
Accessories
Bicycles
Bicycles
Accessories
CCAr
Your Global Bike Inc.
Your Global Bike Inc.
Your Global Bike Inc.
Your Global Bike Inc.
Your Global Bike Inc.
Your Global Bike Inc.
(SAVE). You will receive a message that says “Data was saved”.
Page 13
Phase III – Fulfillment
CASE STUDY
III.1.9: Assign Business Area to Plant and Div.
Description: You will associate your Business Area (BI##, created in Phase I) with all valid
combinations of Plant and Division. This creates the structure to ensure all of GBI’s US sales revenue
is posted to the correct General Ledger account.
Warning: See “General Notes and Cautions” about table locks.
Navigation: SAP Customizing Implementation Guide ► Enterprise Structure ► Assignment ► Sales
and Distribution ► Business Area Account Assignment ► Assign Business Area to Plant and Division
Tasks and Data Entry:
You are in the “Change View “Org. Unit: Business Area Determination”: Overview” screen.
Click on
(NEW ENTRIES).
In the “New Entries: Overview of Added Entries” screen, enter the following information:
Plnt
Your Plant Dallas
Your Plant Dallas
Your DC Miami
Your DC Miami
Your DC San Diego
Your DC San Diego
Click on
© SAP AG
Dv
Accessories
Bicycles
Accessories
Bicycles
Accessories
Bicycles
BusA
Your Bikes
Your Bikes
Your Bikes
Your Bikes
Your Bikes
Your Bikes
(SAVE). You will receive a message that says “Data was saved”.
Page 14
Phase III – Fulfillment
CASE STUDY
III.1.10: Assign Shipping Point to Plant
Description: You will associate each of your three Shipping Points to its corresponding Plant.
Shipping transactions can only take place at a location where materials are stored. Therefore it is
important to define an appropriate Shipping Point to each Plant.
Warning: See “General Notes and Cautions” about table locks.
Navigation: SAP Customizing Implementation Guide ► Enterprise Structure ► Assignment ► Logistics
Execution ► Assign shipping point to plant
Tasks and Data Entry:
In the “Shipping Points -> Plants: Overview” screen, click on DL##.
Click on
(ASSIGN).
In the “Shipping Points -> Plants: Choose Shipping Point” pop-up, enter the following information:
Selected
Click on
Your Plant Dallas
## Dallas
(COPY (ENTER)).
In the “Shipping Points -> Plants: Overview” screen, click on MI##.
Click on
(ASSIGN).
In the “Shipping Points -> Plants: Choose Shipping Point” pop-up, enter the following information:
Selected
Click on
Your DC Miami
## Miami
(COPY (ENTER)).
In the “Shipping Points -> Plants: Overview” screen, click on SD##.
Click on
(ASSIGN).
In the “Shipping Points -> Plants: Choose Shipping Point” pop-up, enter the following information:
Selected
Your DC San Diego
## San Diego
Click on
(COPY (ENTER)).
Click on
(SAVE). You will receive a message that says “Data was saved”.
© SAP AG
Page 15
Phase III – Fulfillment
CASE STUDY
Part III.2 – Rules and Parameters
Enterprise
Structure
Rules and
Parameters
Master Data
Process
Execution
Table of Contents
III.2.1: Configure Automatic Postings ........................................................................................17
III.2.2: Assign SP with Loading Groups .....................................................................................18
III.2.3: Assign G/L Revenue Accounts .......................................................................................19
III.2.4: Define Pricing Procedure Determination.........................................................................22
III.2.5: Define Rules by Sales Area............................................................................................23
© SAP AG
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Phase III – Fulfillment
CASE STUDY
III.2.1: Configure Automatic Postings
Description: This is the first of three steps in which you will configure SAP to automatically post
General Ledger transactions associated with the Quote-to-Cash business process. Here you will be
configuring the General Ledger accounts associated with the Ship Materials process step.
For example, when Trading Goods are Shipped (Transaction Key = BSX) the offsetting posting
(GBB) will post to the Cost of Goods Sold General Ledger account.
Warning: See “General Notes and Cautions” about table locks.
Navigation: SAP Customizing Implementation Guide ► Materials Management ► Valuation and
Account Assignment ► Account Determination ► Account Determination Without Wizard ► Configure
Automatic Postings
Tasks and Data Entry:
In the “Automatic Posting” screen, click on the
icon.
In the “Maintain FI Configuration: Automatic Posting – Procedures” screen, double-click on GBB.
In the “Maintain FI Configuration: Automatic Posting – Rules” screen, enter the following information:
Attribute
General modification
Valuation modif.
Valuation class
Click on
Description
Add this attribute to Automatic Posting – Accounts screen.
Add this attribute to Automatic Posting – Accounts screen.
Adds this attribute to Automatic Posting – Accounts screen.
Data Value
Selected
Selected
Selected
(SAVE). You will receive a message that says “Changes have been made”.
In the “Maintain FI Configuration: Posting – Accounts” screen, enter the following information:
Valuation modif.
0001
0001
Click on
© SAP AG
General modification
VAX
VAX
Valuation class
Trading goods
Finished products
Account
Your Cost of Goods Sold
Your Cost of Goods Sold
(SAVE). You will receive a message that says “Changes have been made”.
Page 17
Phase III – Fulfillment
CASE STUDY
III.2.2: Assign SP with Loading Groups
Description: You will associate a Shipping Point with a combination of Shipping Condition, Loading
Group, and Plant. This allows GBI’s Plants to use the same Shipping Point for similar shipments.
Shipping conditions identify the general shipping strategy for material to a customer. The standard
shipping condition has already been defined in your SAP instance. Loading groups classify materials
based on the equipment required to load the goods. Cranes and handcarts have already been defined
as loading groups in your SAP instance.
Warning: See “General Notes and Cautions” about table locks.
Navigation: SAP Customizing Implementation Guide ► Logistics Execution ► Shipping ► Basic
Shipping Function ► Shipping Point and Goods Receiving Point Determination ► Assign Shipping
Points
Tasks and Data Entry:
In the “Change View “Shipping Point Determination”: Overview” screen, click on the
icon.
In the “New Entries: Overview of Added Entries” screen, enter the following information:
SC
Standard
Standard
Standard
Standard
Standard
Standard
Click on
© SAP AG
LGrp
Crane
Handcart
Crane
Handcart
Crane
Handcart
Plnt
Your Plant Dallas
Your Plant Dallas
Your DC Miami
Your DC Miami
Your DC San Diego
Your DC San Diego
PrShP
Your Dallas
Your Dallas
Your Miami
Your Miami
Your San Diego
Your San Diego
(SAVE). You will receive a message that says “Data was saved”.
Page 18
Phase III – Fulfillment
CASE STUDY
III.2.3: Assign G/L Revenue Accounts
Description: This is the second of three steps in which you will configure SAP to automatically post
General Ledger transactions associated with the Quote-to-Cash business process. Here you will be
configuring the General Ledger accounts associated with the Create Invoice process step.
For example, when Domestic Revenues (AAG = 01, ActKy = ERL) are Invoiced in the UE## Sales
Organization, the Revenue amounts post to the Sales Revenue General Ledger account, and Discounts
amounts will post to the Sales Discount General Ledger account.
Warning: See “General Notes and Cautions” about table locks.
Navigation: SAP Customizing Implementation Guide ► Sales and Distribution ► Basic Functions ►
Account Assignment/Costing ► Revenue Account Determination ► Assign G/L Accounts
Tasks and Data Entry:
In the “Assign G/L Accounts” screen, double-click on Cust.Grp/MaterialGrp/AcctKey.
In the “Change View “Cust.Grp/MaterialGrp/AcctKey”: Overview” screen, click on the
icon.
In the “New Entries: Overview of Added Entries” screen, enter the following information:
Attribute
App
Cnd Ty.
ChAc
SOrg.
AAG
AAG
ActKy
G/L Account
Description
Subdivides the usage of a condition.
An account determination type.
Key that identifies a chart of accounts.
Responsible for the sale of products.
The account group to which the system
automatically posts the sales document.
Material group with same requirements.
Identifies different types of accounts.
Identifies the general ledger account.
Data Value
Sales/Distribution
Acct Determ.with CO
Your GBI COA
Your US West
Domestic Revenues
Trading Goods
Revenue
Your Customer Service Revenue Settlement
Click on
(SAVE). You will receive a message that says “Data was saved”.
Click on
(EXIT).
In the “Assign G/L Accounts” screen, double-click on Cust.Grp/Account Key.
In the “Change View “Cust.Grp/Account Key”: Overview” screen, click on the
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icon.
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Phase III – Fulfillment
CASE STUDY
In the “New Entries: Overview of Added Entries” screen, enter the following information:
Attribute
App
Cnd Ty.
ChAc
SOrg.
AAG
ActKy
G/L Account
App
Cnd Ty.
ChAc
SOrg.
AAG
ActKy
G/L Account
App
Cnd Ty.
ChAc
SOrg.
AAG
ActKy
G/L Account
App
Cnd Ty.
ChAc
SOrg.
AAG
ActKy
G/L Account
App
Cnd Ty.
ChAc
SOrg.
AAG
ActKy
G/L Account
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Description
Subdivides the usage of a condition.
Identifies an account determination type.
Key that identifies a chart of accounts.
Responsible for sale of certain products.
The account group to which the system
automatically posts the sales document.
Identifies different types of accounts.
Identifies the general ledger account.
Date Value
Sales/Distribution
Acct Determ.with CO
Your GBI COA
Your US West
Domestic Revenues
Subdivides the usage of a condition.
Identifies an account determination type.
Key that identifies a chart of accounts.
Responsible for sale of certain products.
The account group to which the system
automatically posts the sales document.
Identifies different types of accounts.
Identifies the general ledger account.
Sales/Distribution
Acct determination
Your GBI COA
Your US East
Domestic Revenues
Subdivides the usage of a condition.
Identifies an account determination type.
Key that identifies a chart of accounts.
Responsible for sale of certain products.
The account group to which the system
automatically posts the sales document.
Identifies different types of accounts.
Identifies the general ledger account.
Sales/Distribution
Acct determination
Your GBI COA
Your US East
Domestic Revenues
Subdivides the usage of a condition.
Identifies an account determination type.
Key that identifies a chart of accounts.
Responsible for sale of certain products.
The account group to which the system
automatically posts the sales document.
Identifies different types of accounts.
Identifies the general ledger account.
Sales/Distribution
Acct determination
Your GBI COA
Your US West
Domestic Revenues
Subdivides the usage of a condition.
Identifies an account determination type.
Key that identifies a chart of accounts.
Responsible for sale of certain products.
The account group to which the system
automatically posts the sales document.
Identifies different types of accounts.
Identifies the general ledger account.
Sales/Distribution
Acct determination
Your GBI COA
Your US West
Domestic Revenues
Revenue
Your Customer Service Revenue Settlement
Revenue
Your Sales Revenue
Sales deductions
Your Sales Discount
Revenue
Your Sales Revenue
Sales deductions
Your Sales Discount
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Phase III – Fulfillment
CASE STUDY
Click on
(SAVE). You will receive a message that says “Data was saved”.
Click on
(EXIT).
In the “Assign G/L Accounts” screen, double-click on Material Grp/Acct Key.
In the “Change View “Material Grp/Acct Key”: Overview” screen, click on the
icon.
In the “New Entries: Overview of Added Entries” screen, enter the following information:
Attribute
App
Cnd Ty.
ChAc
SOrg.
AAG
ActKy
G/L Account
Click on
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Description
Subdivides the usage of a condition.
Identifies an account determination type.
Key that identifies a chart of accounts.
Responsible for sale of certain products.
Group with the same requirements.
Identifies different types of accounts.
Identifies the general ledger account.
Data Value
Sales/Distribution
Acct Determ.with CO
Your GBI COA
Your US West
Trading Goods
Revenue
Your Customer Service Revenue Settlement
(SAVE). You will receive a message that says “Data was saved”.
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Phase III – Fulfillment
CASE STUDY
III.2.4: Define Pricing Procedure Determination
Description: You will specify the Pricing Procedures used for your Sales Areas (Remember, a Sales
Area is a unique combination of Sales Organization, Distribution Channel, and Division).
A Pricing Procedure specifies:
 the condition types and sequence to be used when determining a price.
 which sub-totals appear during pricing
 to what extent pricing can be manually overridden, and
 which method the system uses to calculate percentage discounts and surcharges.
Notice that you can specify the Pricing Procedure by Sales Document (DoPr) or by Customer (CuPP).
GBI, however, uses the same Pricing Procedure for all Sales Documents and for all Customers.
Warning: See “General Notes and Cautions” about table locks.
Navigation: SAP Customizing Implementation Guide ► Sales and Distribution ► Basic Functions ►
Pricing ► Pricing Control ► Define And Assign Pricing Procedures
In the “Choose Activity” pop-up, double-click on Define Pricing Procedure Determination.
Tasks and Data Entry:
You are in the “Change View “Pricing Procedures: Determination in Sales Docs.”: Overview” screen.
Click on
(NEW ENTRIES).
In the “New Entries: Overview of Added Entries” screen, enter the following information:
SOrg.
Your US East
Your US East
Your US West
Your US West
Your US West
Your US West
Click on
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DChl
Wholesale
Wholesale
Internet
Internet
Wholesale
Wholesale
Dv
Accessories
Bicycles
Accessories
Bicycles
Accessories
Bicycles
DoPr
Standard
Standard
Standard
Standard
Standard
Standard
CuPP
Standard
Standard
Standard
Standard
Standard
Standard
PriPr.
Standard-USA/With Jur.Code
Standard-USA/With Jur.Code
Standard-USA/With Jur.Code
Standard-USA/With Jur.Code
Standard-USA/With Jur.Code
Standard-USA/With Jur.Code
(SAVE). You will receive a message that says “Data was saved”.
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Phase III – Fulfillment
CASE STUDY
III.2.5: Define Rules by Sales Area
Description: This is the third of three steps in which you will configure SAP to automatically post
General Ledger transactions associated with the Quote-to-Cash business process.
In previous steps you:

created a Business Area (BI##) [Phase I]


associated your Business Area with Cost Centers [Phase I]
associated your Business Area with your Plants and Divisions [Phase III]
Here you will define the characteristics by which GBI determines the correct Business Area. For each
of your six Sales Areas, you indicate that the Business Area is a function of the Plant and Division.
Warning: See “General Notes and Cautions” about table locks.
Navigation: SAP Customizing Implementation Guide ► Sales and Distribution ► Basic Functions ►
Account Assignment/Costing ► Business Area Account Assignment ► Define Rules By Sales Area
Tasks and Data Entry:
You are in the “Change View “Org.Unit: Sales Area – Business Area”: Overview” screen.
Enter the following information:
SOrg.
Your US East
Your US East
Your US West
Your US West
Your US West
Your US West
Click on
© SAP AG
DChl
Wholesale
Wholesale
Internet
Internet
Wholesale
Wholesale
Dv
Accessories
Bicycles
Accessories
Bicycles
Accessories
Bicycles
Rule
Business area determination from plant/division (T134G)
Business area determination from plant/division (T134G)
Business area determination from plant/division (T134G)
Business area determination from plant/division (T134G)
Business area determination from plant/division (T134G)
Business area determination from plant/division (T134G)
(SAVE). You will receive a message that says “Data was saved”.
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Phase III – Fulfillment
CASE STUDY
Part III.3 – Master Data
Enterprise
Structure
Rules and
Parameters
Master Data
Process
Execution
Table of Contents
III.3.1: Extend Material Master ..................................................................................................25
III.3.2: Create Customer ............................................................................................................27
III.3.3: Create Pricing Conditions ...............................................................................................28
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Phase III – Fulfillment
CASE STUDY
III.3.1: Extend Material Master
Description: In Phase II you created Trading Goods and their procurement view in the material
master. You will now add the sales view for each of these Trading Goods by copying the sales view
from the material master in Company Code US00 and then specifying the delivering plant.
Please note that:


SAP uses the create material transaction (rather than the change material transaction) to add
a view to an existing record in the material master.
The sales view in the material master is related to the Sales Organization and Distribution
Channel. You will need to identify each of these organizational elements when you prepare to
copy from Company Code US00.
Navigation: SAP menu ► Logistics ► Materials Management ► Material Master ► Material ►
Create (Special) ► Trading Goods
Tasks and Data Entry:
In the “Create Trading Goods (Initial Screen)” screen, enter the following information:
Attribute
Material
Industry sector
Copy from…Material
Click on
Description
Alphanumeric key uniquely identifying the material.
The branch of industry to which the material is assigned.
Material whose data you want the system to copy.
Data Value
Your Elbow Pads
Retail
Elbow Pads
(ENTER).
In the “Select View(s)” pop-up, highlight the “Sales: Sales Org. Data 1” row.
Highlight the “Sales: General/Plant Data” row.
Click on
Click on
(SAVE AS DEFAULT VALUES).
(CONTUNUE (ENTER)).
In the “Organizational Levels” pop-up, enter the following information:
Attribute
Plant
Sales Org.
Distr. Channel
Copy from Plant
Copy from Sales Org.
Copy from Distr. Channel
Click on
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Description
Key uniquely identifying a plant.
Organizational unit responsible for the
sale of certain products or services.
How products reach the customer.
Plant of the reference.
Sales organization of the reference.
Distribution channel of the reference.
Data Value
Your DC Miami
Your US East
Wholesale
DC Miami
US East
Wholesale
(SAVE AS DEFAULT VALUES).
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Phase III – Fulfillment
Click on
CASE STUDY
(CONTINUE (ENTER)).
You will receive a message that says “The material already exists and will be extended”.
In the “Create Trading Goods EPAD10##” screen, enter the following information:
Attribute
Delivering Plant
Click on
Description
Plant from which the goods should be delivered.
Data Value
Your DC Miami
(ENTER).
In the “Last data screen reached” pop-up, click on the
icon.
You will receive a message that says “Material EPAD10## created”.
You have just created the Sales view for your Elbow Pads in the steps above. Appendix E contains data
about all of the Trading Goods in GBI. Use the data in appendix E to create the following Trading
Goods: RHMT10##, RKIT10##, OHMT10##, and KPAD10##. Create each of the materials with the
same views you used above. You will use Appendix E again in later exercises to add more views the
your trading good materials.
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Phase III – Fulfillment
CASE STUDY
III.3.2: Create Customer
Description: You will create a Customer in your Company Code by copying from the Customer
master in Company Code US00. This customer will be used during testing of the Quote-to-Cash
business process.
You will copy Customer 110000 from Company Code US00 to Company Code US##, renumber the
Customer as 110##, associate your Customer with a Sales Area, and specify the delivering plant
(MI##).
Navigation: SAP menu ► Logistics ► Sales and Distribution ► Master Data ► Business Partner ►
Customer ► Create ► Complete
Tasks and Data Entry:
In the “Create Customer: Initial Screen” pop-up, enter the following information:
Attribute
Account group
Customer
Company Code
Sales Organization
Distribution channel
Division
Reference Customer
Reference Company Code
Sales organization
Distribution channel
Reference division.
Click on
Description
Classifying feature within the system.
A unique key used to clearly identify
the customer within the SAP system.
Organizational unit in accounting.
An organizational unit responsible for
the sale of certain products or services.
How the product reaches the customer.
Way of grouping material.
Here you enter the customer account
which you want to use as a reference.
Company code you use as a reference.
Sales organization of the reference
material which the system uses.
Distribution channel of the reference
material that the system uses.
The division that you want to use as a
reference when you create a record.
Data Value
Sold-to party
110##
Your Global Bike Inc.
Your US East
Wholesale
Accessories
11000
Global Bike Inc.
US East
Wholesale
Accessories
(CONTINUE (ENTER)).
In the “Create Customer: Company Code Data” screen, click on the “Sales Area Data” icon.
In the “Create Customer: Sales Area Data” screen, click on the “Shipping” tab.
Enter the following information:
Attribute
Delivering Plant
Description
Plant from which the goods should be delivered.
Data Value
Your DC Miami
Click on
(ENTER).
Click on
(SAVE). You will receive a message that says “Customer has been created”.
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Phase III – Fulfillment
CASE STUDY
III.3.3: Create Pricing Conditions
Description: You will create a selling price for each of your Trading Goods. Note that you previously
created a moving average price for each of your Trading Goods which was used in the Procure-to-Pay
business process. You will now define the selling price for each Trading Good which will be used in
the Quote-to-Cash business process.
Navigation: SAP menu ► Logistics ► Sales and Distribution ► Master Data ► Conditions ► Create
Tasks and Data Entry:
In the “Create Condition Records” screen, follow the menu path:
Prices ► Material Price
In the “Create Condition Records: Overview” screen, double-click on CnTy SOrg. DChl Material ReSt.
In the “Create Condition Records: Fast Entry” screen, enter the following information:
Condition type
Price
Price
Price
Price
Price
Click on
© SAP AG
Material
Your Elbow Pads
Your Road Helmet
Your Repair Kit
Your Off Road Helmet
Your Knee Pads
Amount
75
50
32
50
75
Unit
United States Dollar
United States Dollar
United States Dollar
United States Dollar
United States Dollar
(SAVE). You will receive a message that says “Condition records saved”.
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Phase III – Fulfillment
CASE STUDY
Part III.4 – Process Execution
Enterprise
Structure
Rules and
Parameters
Master Data
Process
Execution
Table of Contents
III.4.1: Create Sales Quotation ..................................................................................................30
III.4.2: Create Sales Order ........................................................................................................31
III.4.3: Create Outbound Delivery ..............................................................................................32
III.4.4: Ship Materials ................................................................................................................33
III.4.5: Create Invoice ................................................................................................................34
III.4.6: Receive Payment ...........................................................................................................35
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Phase III – Fulfillment
CASE STUDY
III.4.1: Create Sales Quotation
Description: This is the first of six steps to test your Quote-to-Cash configuration.
You will create a Sales Quotation: a response to an inquiry from a customer. A quotation is a legally
binding agreement to sell a certain quantity of products, at a specified price, with a specified delivery
date.
Your customer (DC Bikes) has requested a quotation for the Trading Goods you created earlier: 20
Elbow Pads, 15 Road Helmets, 12 Repair Kits, 10 Off-Road Helmets, and 5 Knee pads all to arrive in
one month.
Navigation: SAP menu ► Logistics ► Sales and Distribution ► Sales ► Quotation ► Create
Tasks and Data Entry:
In the “Create Quotation: Initial Screen” screen, enter the following information:
Attribute
Order Type
Click on
Description
Distinguishes between different types of sales document.
Data Value
QT
(ENTER).
In the “Create Quotation: Overview” screen, enter the following information:
Attribute
Sold-To-Party
Valid to
Description
The customer who orders the goods and services.
Date until which the bid or quotation is binding.
Data Value
Your DC Bikes
One Month from Today
Enter the following information:
Material
Your Elbow Pads
Your Road Helmet
Your Repair Kit
Your Off Road Helmet
Your Knee Pads
Click on
© SAP AG
Order Quantity
20
15
12
10
5
(SAVE). You will receive a message that says “Quotation has been saved”.
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Phase III – Fulfillment
CASE STUDY
III.4.2: Create Sales Order
Description: This is the second of six steps to test your Quote-to-Cash configuration.
Upon receipt of a Purchase Order from the customer, you will create a Sales Order from the
previously created Sales Quotation. A Sales Order is a legal document issued by GBI to indicate
material, quantities, prices, and delivery date. GBI’s Sales Organization accepts the Sales Order and
becomes responsible for fulfilling the contract with the customer.
Navigation: SAP menu ► Logistics ► Sales and Distribution ► Sales ► Order ► Create
Tasks and Data Entry:
In the “Create Sales Order: Initial Screen” screen, enter the following information:
Attribute
Order Type
Description
Distinguishes between different types of sales document.
Click on
Data Value
OR
(CREATE WITH REFERENCE).
In the “Create with Reference” pop-up, enter the following information:
Attribute
Quot.

Description
The number that uniquely identifies the sales document.
Data Value
Quotation Number
You have the option to search for your sales quotation number by your customer number.
Click on
(COPY).
In the “Create Standard Order: Overview” screen, enter the following information:
Attribute
PO Number
Req. deliv. date
Description
Number that the customer uses to uniquely
identify a purchasing document.
The proposed definition date by which the
customer should receive delivery of the goods.
Data Value
10##
One Week from Today
Click on
(SAVE). You will receive a message that says “The default date is not copied”.
Click on
(ENTER).
In the “Information” pop-up, click on the
icon.
You will receive a message that says “Standard Order has been saved”.
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Phase III – Fulfillment
CASE STUDY
III.4.3: Create Outbound Delivery
Description: This is the third of six steps to test your Quote-to-Cash configuration.
You will prepare the material for shipment by creating an Outbound Delivery which contains the
Storage Locations from which the materials will be picked, and the Shipping Point to which the
material will be delivered for shipment to the customer.
Navigation: SAP menu ► Logistics ► Sales and Distribution ► Shipping and Transportation ►
Outbound Delivery ► Create ► Single Document ► With Reference to Sales Order
Tasks and Data Entry:
In the “Create Outbound Delivery with Order Reference” screen, enter the following information:
Attribute
Shipping Point
Selection date
Click on
Description
The physical location from which you ship the item.
Date with which you select the delivery you want.
Data Value
Your DC Miami
One Week from Today
(ENTER).
In the “Outbound Delivery Create: Overview” screen, click on the “Picking” tab.
Enter the following information:
Material
Your Elbow Pads
Your Road Helmet
Your Repair Kit
Your Off Road Helmet
Your Knee Pads
Click on
© SAP AG
SLoc
Your Trading Goods
Your Trading Goods
Your Trading Goods
Your Trading Goods
Your Trading Goods
Deliv. Qty
20
15
12
10
5
Picked Qty
20
15
12
10
5
(SAVE). You will receive a message that says “Outbound Delivery has been saved”.
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Phase III – Fulfillment
CASE STUDY
III.4.4: Ship Materials
Description: This is the fourth of six steps to test your Quote-to-Cash configuration.
You will ship the material to the customer by posting goods issue. Posting goods issue indicates a
change in the ownership of the goods and reduces inventory quantities and value at the GBI plant.
Navigation: SAP menu ► Logistics ► Sales and Distribution ► Shipping and Transportation ►
Outbound Delivery ► Change ► Single Document
Tasks and Data Entry:
In the “Change Outbound Delivery” screen, enter your Outbound Delivery number.
Click on the
icon.
You will receive a message that says “Outbound Delivery has been saved”.
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Phase III – Fulfillment
CASE STUDY
III.4.5: Create Invoice
Description: This is the fifth of six steps to test your Quote-to-Cash configuration.
You will create an invoice to send to your customer after having shipped the goods. Once the post
goods issue has been generated, you can bill your customer for the shipped goods. A bill is also
known as an invoice. It is a document that contains information about a transaction between a seller
and a buyer. An invoice will consist of significant information like the price and date of a purchase.
Navigation: SAP menu ► Logistics ► Sales and Distribution ► Billing ► Billing Document ► Create
Tasks and Data Entry:
In the “Create Billing Document” screen, click on the
icon.
You will receive a message that says “Document has been saved”.
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Phase III – Fulfillment
CASE STUDY
III.4.6: Receive Payment
Description: This is the last of six steps to test your Quote-to-Cash configuration.
Your customer has received the invoice and sent the payment. You will post the payment to GBI’s
General Ledger (debit Bank and credit Accounts Receivable).
Navigation: SAP menu ► Accounting ► Financial Accounting ► Accounts Receivable ► Document
Entry ► Incoming Payments
Tasks and Data Entry:
In the “Post Incoming Payments: Header Data” screen, enter the following information:
Attribute
Document Date
Bank data Account
Amount
Open item selection Account
Click on
Description
The date on which the document was issued.
Account number for the account to be posted.
Line item amount in document.
Number of the account from which the open
items are to be selected for further processing.
Data Value
Current Date
Your Bank Account
3509
Your DC Bikes
(ENTER). You will receive a message that says “1 items are selected”.
In the “Past Incoming Payments Process open items” screen, click on the
icon.
You will receive a message that says “Document was posted in company code US##”.
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