Course Name
Wireless O&M
Course Number
LS 120 104
Course Duration
2 days
Course Description
This course covers the basics of wireless operations support
systems
Course Objective
Upon completion of this course, the participant will:
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Understand the concepts of wireless business, service and
network management
Understand BSS/OSS Processes, Technologies and Systems
Understand what different solutions that can be used to
enable end-to-end automation and optimization of BSS/OSS
processes in wireless networks, and the benefits and
limitations of each solution.
Understand Wireless BSS and OSS Processes
Understand the Impact of Next Generation Wireless Services
and Networks on BSS and OSS
Understand Technologies for Creating and Managing the Next
Generation Services and the Networks
Wireless Applications and Implementations
Target Audience
All those who require a technical understanding of wireless BSS
and OSS including Marketing and Sales Staff, Managers, Product
Engineers, Software Engineers, Product Managers, Project
Managers, Analysts and Investors.
Prerequisites
Basic Knowledge of Wireless Communications
Course Modules
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INTRODUCTION AND OVERVIEW
BSS/OSS Executive Summary
Operation Support Systems (OSS)
Business Support Systems (BSS)
OSS vs. BSS
Teleco vs. Enterprise
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Customer-Focused OSSs
The Market
Assumptions and Methodology
Worldwide Telecom OSS Market: Wireless and Wireline
Fragmented Marketplace
Current BSS/OSS Issues
Legacy BSS/OSS Environment
Next Generation BSS/OSS Market
Next Generation BSS/OSS Architecture and Requirements
Next Generation BSS/OSS Functional Architecture
Next Generation BSS/OSS Design
Role of TMN/TMForum Standards
BSS/OSS Integration
Middleware and EAI
Advanced Client-Server BSS/OSS Design Alternatives:
CORBA/IDL/IIOP, Java/EJB, OSI/Q3, DCOM
BSS/OSS and Interconnection Issues
tML (T1M1.5/ANSI standardization of XML for OSS
Interconnection )
Overview of TOM, eTOM and NGOSS
Optimizing End-to-End BSS/OSS Strategies
Wireless Service Providers BSS/OSS Profile
Strategic Position
Business Needs and Drivers
Operations Re-engineering Efforts
Effectiveness of BSS/OSS Infrastructure
Evaluating OSS and BSS Technology Investments
BSS and OSS ROI Model
The BSS/OSS Delivery Factor
Maximizing the Profit
Minimizing the Costs and Revenue Leakage
Current BSS/OSS Development
Operations
Planning and Engineering (P&E)
Service Provisioning
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Customer Care and Billing (CCB)
Rating and Tariffing
CRM
Revenue Assurance
Risk Management
Future Purchase Plans
OSS for Next Generation Services - A Service Provider Case
Study
Common wireless BSS/OSS Trends
Domestic Trends
Local Services Competition
OSS Interconnection
International OSS Trends
Satellite Trends
Optical Transmission and Network Management
IP Telephony (VoIP)
IP VPNs
QoS in the Packet-based Networks
MPLS/G-MPLS
Wireless BSS/OSS ARCHITECTURE AND FRAMEWORK
Business and Enterprise Management
Service Creation and Delivery
Customer Care Management
Network Management
Processes and Business Logic
OSS/BSS Framework Components
Operations Support Applications
Business Operations Support (BSS)
Customer Care
Service Orders
Billing Mediation
Rating
Billing
Network Operations Support
Overview of Processes, Functions and Data Areas
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Engineering and Planning
Network Planning & Development
Service and Network Provisioning
Workflow Management
Inventory Management
Trouble/Repair Management
Network Management
Network Maintenance & Restoration
Network Data Management
Data is Key
Wireless BSS/OSS APPLICATIONS, TYPICAL IMPLEMENTATIONS
AND TECHNICAL ADVANCES
Applications and Typical Implementations
Billing
Customer care
Provisioning
Marketing and Sales Support
Workforce Management
Network Ma
nagement
Inbound Web-Based Gateways
Outbound Gateways
Interconnection
Fraud Detection and Security
Emerging Technologies
The Emerging Structure
Role of Standards
Role of TMN
OSI Management Model
Role of SNMP
CORBA/IDL and ORBs
XML/tML
Java/RMI/JMX/EJB
TINA-C
UML
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Security
Web-based OSS/BSS
Location based Services
Impact of New and Advanced Services
IP based Services
IP VPNs
Data Services
Videoconferencing
Service Level Agreement (SLAs)
Customer Self Provisioning
Real-Time Access to Customer Data/Accounts
Flow-Through Provisioning
Software Technology Trends
Object-Oriented Programming Technologies
New Management Platforms and Middleware
DCE
CORBA
Java/J2EE/J2SE/J2ME
TINA-C
XML/tML
Software Development Processes
Next Generation Expert Systems
Data Warehousing
Enterprise Application Integration (EIA)
Wireless BSS/OSS Implementation Alternatives
Current Standards
Design Alternatives
Frameworks
CORBA/IDL/IIOP
Java/EJB/JMX Framework
DCOM
WEBM (Microsoft’s Web-based Enterprise Management)
OSI/Q3
CORBA/Java/XML
Mobile Agents
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Web-based Management
Design Alternative Summary
Design Alternative Comparison
Recommended Architecture and Design
Role of EAI (EnterpriseApplication Integration)
EAI in OSS/BSS integration
Interoperability and information synchronization across
multiple applications, mainframe, packaged or purchased
systems, and custom application systems
Sharing of information, not just within an enterprise or
organization but within a business environment that includes
a company, its suppliers, and its customers.
A framework that provides a significant portion of the
integration solution right out of the box
EAI services: Messaging, Connectivity and Security
Point-to-Point Integration vs. message oriented integration
Evaluating EAI packages
Administration tools
Development tools
Scalability and redundancy
Application integration tools
Extensibility
Time-to-implement
MAJOR DRIVERS FOR NEXT-GENERATION OSS and BSS
BSS/OSS Infrastructure of wireless service providers
Focus on Next-Generation Capabilities
Framework which ensures carrier grade quality and logistical
and administration support to integrated voice and data
networks
Operational Maturity
Service Requirements
OSS operational efficiency
Back-end Processes
OSS Application Requirements
Technology and Infrastructure Requirements
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Role of IT
TMN Architecture
TMN Applications
What is TINA-C?
Business, Service and Network Management and Business
Processes
Technology Specific OSS
Telecom Business Environment
Business Context
Application of Business Process and Information Flows
Systems Context
Application Components
Converged OSS Requirements
BSS Infrastructure of wireless operators
BSS market trends
Vital competitive elements for converged services
Telcos and enterprises need new business systems to support
the proliferation of services they will offer
Convergence of telephony and broadband
Competitive and converged marketplace
Traditional BSSs
Efficiency of Integrated business with multiple BSSs
Customer-Centric BSSs
BSS requirements
Open-Billing solutions
How to evaluate a potential BSS for converged services
What Is Impacting Current OSS/BSS Infrastructure?
Voice and Data Convergence
New services
Advanced Cellular
Fixed Broadband Wireless
Broadband Data Services
EDGE/GPRS
cdma2000/WCDMA/1xEV
3G Wireless
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UMTS/IMT2000
IN/AIN
CNM (Customer Network Management)
New Transmission Systems
New Switching Systems
New Signaling Systems
New Infrastructure
Optical Networking
All IP network
VPN
VoIP
Call Centers
Interconnection
Mobile enterprise
Wireless BSS/OSS Interconnection and Integration
Industry Approach
Service Providers Profile
Vendors Profile
Open Interfaces
Integration of Business and Systems Context
Business Process Optimization
Automation
Workflow Enabled Management Application Integration
Workflow Standardization
Building Integrated OSS Infrastructure
Integrated Platforms
Business Agreements
Information Agreements
Catalyst Projects
Implementing Workflow
Extension of the workflow to trading partners and incumbent
local exchange carriers (ILEC)
Interconnection Gateways
BSS/OSS product solutions and vendors
Immediate and future needs
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Wireless BSS/OSS Processes
BSS/OSS Issues
Maximizing operational efficiencies Lowering operating costs
Streamlining the ordering process support international
address formats
Service Fulfillment
Provisioning and Activation
Flow-through Provisioning
OSS Interconnection
Engineering and Opertaions
Requirements for Creating and Managing the Network
Planning and Engineering
Inventory
Network Design and Provisioning
Network Monitoring and Maintenance
Network Data Mediation
Requirements for Managing the Service Offerings
Service Planning and Development
Service Provisioning
QoS Management
Usage Rating
CRM
Managing customer relationships
Self-service shopping, provisioning, account maintenance,
trouble reporting and billing applications.
increased flexibility in Billing platforms to accommodate credit
and debit cards, prepaid services, gaming and others
Customer's ability to create and maintain customized service
offerings
BSS/OSS for Managing Next-Generation wireless Networks
Service providers Challenges
Next-Generation network (NGN)
New data, voice and convergent data/voice multimedia
services
A single, unified, broadband network
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Ability to automate and integrate telecom processes
Hands-off, flow-through, virtually error-free operations
Support for automatic provisioning, service activation, service
assurance, and network design and inventory for Next
Generation Networks
Service Innovation
Superior Customer care
SLA/QoS
Realign with the business model
Future convergence of delivery systems
Future Convergence of services and content across the
breadth of the telecom market
Flow-through Provisioning
Service Activation
OSS products and Components
OSS solution designed with the NGN in mind
IP-based OSS Solutions
BSS/OSS Requirements
Creating and Managing the Next Generation wireless Services
and the Networks
Planning and Engineering
QoS
Inventory
Network Design and Provisioning
Network Monitoring and Maintenance
Network Data Mediation
Managing the Service Offerings
Service Planning and Development
Service Provisioning
Service Quality Management
Usage Rating
CRM
Creating and managing the network
Managing the service offerings
Managing customer relationships
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Designs on OSS Integration
Incumbent concerns
Integrate now, benefit later
Wireless Business and operations support systems (BSS/OSS)
Status of Wireless Network and Service Deployment
Effects of 2.5G and 3G Services on BSS/OSS
Subscribership
Voice Usage and Price
Wireless Data Services
Network Deployment Status
MOBILE VOICE AND DATA NETWORKS
Overview
Challenges of 2.5G and 3G
Role of BSS/OSS
Differences Between Wireless Mobile Technologies
Network Architecture Evolution
First Generation Network Architecture
Second Generation Network Architecture
Third Generation Network Architecture
Fourth Generation Network Architecture
WIRELESS OSS processes, Technologies AND TRENDS
Overview
BSS/OSS Defined
Product Definition
Rating and Tariffing
Billing
Data Collection and Mediation
Configuration Management Functional Area
Customer Care
Sales Automation
Engineering, Planning, and Design
Service & Network Provisioning
Flow-Through Provisioning
Workforce Management
Middleware
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Wireless Flow-Through Provisioning Challenges
Wireless Activation Process
Wireless Service Provisioning Process
Other Service Activation Issues
Over-the-Air Provisioning
Security and Authentication
Provisioning and Service Assurance Integration
Network Inventory Management
Wireless Network Management
Network/Fault Management Architecture
Fault Management/Alarm Management
Network Maintenance, Testing, and Restoration
Trouble Ticketing and Trouble Management
Trouble Management
QoS and SLA for 2.5G and 3G
Network Performance Data Management
Network Performance Management
Fraud Management
Mobile Device Security
Element Management
NE Security
Communications Assistance for Law Enforcement Act
Wireless BSS/OSS Vendors
Software Development Toolkit Providers
Solution Providers
Independent Software Vendors
Market Position
Products Offering
Standards Compliance
Strategy
Strengths
Weaknesses
Assessments