NURS 3833 VC01 Adult Health I
Summer 2014
COURSE DESCRIPTION:
This course integrates knowledge and skills learned previously with disease processes affecting adults today. The student will learn
disease processes that occur in the adult client with a focus on systems. The clinical focuses on providing care for adults in need of
hospital care and rehabilitation. Patient teaching in the clinical setting will take on importance, as well as, higher levels of critical
thinking and evidence based practice. This syllabus may be revised during the course of the semester to meet the needs of the
students and faculty. Clinical, class time may be adjusted because of instructor, school, or facility needs
CREDIT:
8 Credit hours (4 hrs class/wk, 2 hrs lab/wk, 16 hrs clinical/wk)
PROGRAM LEVEL II
REQUIRED TEXTBOOKS:
Pellico, L.H. (2013). Focus on Adult Health: Medical-Surgical Nursing. Lippincott, Williams & Wilkins, Wolters Kluwer Health
Kee, J.L., Hayes, E.R., & McCuistion, L.E. (2012). Pharmacology: A nursing process approach. 7th ed. St Louis: Sanders.
Wilkinson, J.M. & Treas, L.S. (2011). Fundamentals of Nursing. 2nd ed. Philadelphia: F.A. Davis
DocuCare, Student Stand Alone, Six-Month Access
ISBN 9781451182477
Optional recommended textbooks:
Jarvis, C. Health Assessment (or similar text used in your WBU Assessment course)
Doenges, M. (2010). Nursing Diagnosis Manual: Planning, Individualizing, and Documenting Client Care, 3rd Edition. Philadelphia:
Davis (or similar text used in your WBU Fundamental’s course)
Pellico, L.H. (2013). Focus on Adult Health: Medical-Surgical Nursing. (Workbook)
Van Leeuwen, A. (2009). Comprehensive Handbook of Laboratory and Diagnostic Tests with Nursing Implications, 3rd Edition.
Philadelphia: Davis. (or similar text used in your WBU Fundamental’s course).
Skidmore-Roth, L. (2010). Mosby’s Nursing Drug Reference. 23rd ed. St. Louis: Mosby. (or similar text used in your WBU
Fundamental’s course).
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Taber’s Cyclopedic Medical Dictionary 21st ed
Course Coordinator:
TBA
Course Faculty:
Dr. Richard P. Diaz
DNP, FNP-BC, FPMHNP-BC
Doctor of Nursing Practice
Family Nurse Practitioner
Family Psychiatric Mental Health Nurse Practitioner
Richard.diaz@wayland.wbu.edu
Cell Number : 210-324-3619
Lab Coordinator:
Terri Dutton, MSN, RN (Cell 210-204-7872; Office 210-486-5806) /
Clinical Faculty:
Dr. Carlo Piraino
Carlo.piraino@wayland.wbu.edu
Clinical Site is North East Methodist Hospital 8811 Village Drive, San Antonio, TX 78217
June 12-15: Thursday 3-11pm Fri, Sat & Sun 7am-7pm
July 10-13: Thursday 3-11pm Fri, Sat & Sun 7am-7pm
July 31-Aug 3: Thursday 3-11pm Fri, Sat & Sun 7am-7pm
COURSE OBJECTIVES:
At the end of the course, the student will be able to:
1. Define the role of the BSN as member of the profession and member of health care team in care of the client in the medicalsurgical setting.
2. Identify signs and symptoms of disease processes that affect the adult client.
3. Utilize the nursing process in developing a plan of care for a client in the medical-surgical setting in collaboration with the client
and the interdisciplinary health care team utilizing evidence-based practice.
4. Identify signs and symptoms associated with disease processes.
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5.
6.
7.
8.
Describe principles of teaching for a client in the medical-surgical setting.
Understand the pathophysiology of the disease processes of clients in the medical-surgical setting.
List the ethical and legal principles necessary for quality care of the client in the medical-surgical setting.
Describe the factors that contribute to the development of disease processes in the client in the medical-surgical setting.
EVALUATION AND GRADING:
A point system is used to determine the grade in Adult Health I.
A = 90-100
Exams (blueprints may be provided)
B = 80-89
C = 75-79
D = 70-74
F = 69 and below
ATI Practice Med Surg Module Tests and Focused
Reviews
ATI RN Adult Med Surg Online Practice A
ATI RN Adult Med Surg Online Practice B
Final Exam
ATI Med Surg Comprehensive Exam
Discussion Board
Medication Calculation Tests/quizzes
40%
5%
5%
5%
20%
10%
5%
10%
100.00%
Last day to withdraw with a “W”: 18 July 2014
Last day to withdraw for the term with WP or WF: 25 July 2014
Testing/ Quizzes/Exam
Test and exam dates and content will be published in the course calendar. A blueprint may be prepared by the faculty and distributed
to the student prior to the test or exam. The blueprint will provide the student with the subject content and the number of questions.
Testing
Test Chapters will be published in the course calendar for the students at the beginning of each term. Test dates are found within the Student
Calendar. Exam blueprints may be provided by the instructor prior to each exam. The Online Students will continue to use Proctor Secure as
the secure mode for testing or a Live Proctor at the Clinical site. The Online Students will continue to use Proctor Secure as the secure mode
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for testing or Live Proctor for make-up Exams. Students are required to follow the mandates as identified by Proctor Secure as this is a
security camera that videos the student during testing which is then sent to the Dean of Nursing if questionable behaviors are videoed. Refer
to the Student Calendar for testing dates. The Exams will only be offered one time. (Tuesday’s Between 8:15 PM CST and 9:45 PM CST
ONLY ) Student is to follow the Student Calendar for the dates when the various Unit Exams and Final Exam will be administered. If the
Student does not log onto the Final Online Exam at date/time being administered, the Student may place him/herself in a situation whereby
he/she will have to arrange to make an additional trip to San Antonio to take a paper-pencil make-up Final Exam which will have to be taken
prior to the current academic Quarter closing out. Again the Final Makeup Exam will not be the same Exam as the Online Final and will be
similar question profile as the Unit Makeup Exams (10 to 20 Questions in length and will be questions that may require answers of: Listing,
Short answer, Matching, Multiple Choice / Multiple Selection. Due to multiple occurrences whereby Students in the past have not been
taking exam(s) when the exam(s) have been assigned, it was decided that the above was the best option to deter students from negating
academic responsibilities. Online Students are permitted to have only 1 make-up exam occurrence; thereafter, the Exam Grade assigned will
be 0 (ZERO) for missed online Exams (this also includes the Final Exam). It is your responsibility to ensure your Remote Secure
Proctor Device is functioning appropriately. It is also your responsibility as an Adult Learner to view your Student Calendar as well
as check your Blackboard Course Announcements at least twice a day, once in the early morning and then prior to you going to
bed at night in case there have been changes.
The Face-to-Face Students may have either a computer-generated or a paper-version of the Unit Exam and will utilize the appropriate
Scantron Sheet to complete the Unit Exam if the Exam is the paper-version. Refer to the Student Calendar for specific times which the
Exams will be open if the Exam is administered as a computer-generated Exam (online students).
The Face-to-Face Student Calendar will be provided to the Students in class on the first day. The on-line Student Calendar will be posted on
the Blackboard Course Site.
In the event a faculty must change a test date, they will notify the students as soon as possible. If the student must miss an exam, they must
notify the faculty that they will not be present for the exam and schedule a date for the make-up exam within one week of the date of the
exam.
Make-up Exams (Face-to-Face Students)
For Face to Face Students, occasionally a student will miss a test that is scheduled for a class. A student should contact his/her instructor to
arrange for the Make-up Exam. Test must be completed within one week from date of missed exam. The Make-up Test may not follow the
Test Blue-Print, but will be over content covered for the specific chapters covered for the Unit of Content.
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Missed exam.
If the student must miss an exam, he or she must notify the faculty as soon as possible with good cause provided before the scheduled
test/exam. A date for the make-up test must be arranged with Tammi Sanders (sanderst@wbu.edu), make up shall be within one week of the
missed test or the student will receive a zero. The make-up Scantron answers are the official submission of answers and the only answers
that will be accepted.
Medication Calculation
Medication calculation quizzes and/or tests will be administered during the course and will count towards the final course grade.
Dosage Calculations and Pharmacology Made Easy Modules (all sections) prior to the first Medication Calculation Test/Quiz.
Logging into ATI, the Student will click onto the Tutorial Section and will scroll down until finding: Dosage Calculation 2.0. You will want to
complete the Dosage Calculation 2.0 first. You will note that there are 3 different selections: Dimensional Analysis; Desired over Have; and
Ratio and Proportion. The Student is allowed to select the module here that he/she is comfortable with in performing calculations. Once the
Student has selected - then be sure that you successfully complete ALL COMPONENTS THAT FALL UNDER:
 Safe Dosage (COMPLETE ALL)
 Medication Administration (COMPLETE ALL)
 Oral Medications (COMPLETE ALL)
 Injectable Medications (COMPLETE ALL)
 Powdered Medications (COMPLETE ALL)
 Parenteral (IV) Medications (COMPLETE ALL)
 Dosages by Weight (COMPLETE ALL)
 Pediatric Medications (COMPLETE ALL)
 Critical Care Medications (COMPLETE ALL)
 Case Studies and Finals (COMPLETE ALL)
Then the Student will also want to review and successfully complete the Module “Pharmacology Made Easy.” Again you will want to
successfully complete (with Post-Test Grades of 100 for each module) ALL COMPONENTS THAT FALL UNDER:
 Introduction to pharmacology (COMPLETE ALL)
 The Neurological System (Part 1) (COMPLETE ALL)
 The Neurological System (Part 2) (COMPLETE ALL)
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









The Musculoskeletal System (COMPLETE ALL)
The Respiratory System (COMPLETE ALL)
The Cardiovascular System(COMPLETE ALL)
The Hematologic System (COMPLETE ALL)
The Gastrointestinal System (COMPLETE ALL)
The Reproductive and Genitourinary System (COMPLETE ALL)
The Endocrine System (COMPLETE ALL)
The Immune System (COMPLETE ALL)
Pain and Inflammation (COMPLETE ALL)
Infection (COMPLETE ALL)
ATI:
Complete ATI transcript must be uploaded for each assignment.
Wayland Baptist University has partnered with Assessment Technologies Institute (ATI) to aide students in their nursing studies and prepares
them to take the NCLEX. In order for you to become familiar with this site it is required that you complete the tutorial available at the following
link: http://www.sa.wbu.edu/bsn/bsn_general.htm . Scroll to the bottom of the page and click on: Please click here for WBU San Antonio- ATI
student training Video links. Complete all for training video.
Earphones or Ear Buds need to be brought to each theory and clinical class if you are enrolled in the Face-to-Face Course. Online Students Earphones or Ear buds need to be part of your Nursing Uniform as you will use these to perform ATI Focused Reviews during PostConference Clinical Times.
ATI Targeted/ Practice Tests with Focused Reviews







Targeted Medical-Surgical 2010 Respiratory
Targeted Medical-Surgical 2010 Renal and Urinary
Targeted Medical-Surgical 2010 Immune
Targeted Medical-Surgical 2010 Fluid, Electrolyte and Acid-Base
Targeted Medical-Surgical 2010 Endocrine
Targeted Medical-Surgical 2010 Cardiovascular
Targeted Medical-Surgical 2010 Neurological -Musculoskeletal
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 Targeted Medical-Surgical 2010 Gastrointestinal
 Targeted Medical-Surgical 2010 Preoperative
RN Comprehensive Online Practice 2010 A
RN Comprehensive Online Practice 2010 B
Focused Review of Each Target Practice Test is based upon Student’s Score
In order to receive Credit for the % Grade achieved, the student is also required to complete the following minimum remediation time for
EACH PRACTICE / TARGET TEST. Failure to complete the Focused Review will result in the Student being assigned a ZERO (0) for that
particular Targeted / Practice Test. These exams must be initiated after the start of the course and only the first score obtained after this date
will be considered for the grading matrix.
For a % score of 80-99 a minimum of 1 hour of Focus Review
For a % score of 70-79 a minimum of 2 hours of Focus Review
For a % score of <70 a minimum of 3 hours of Focus Review
Discussion Participation
Grading Rubric
Criteria (12
total points)
0 Nonperformance
1 Basic
2 Proficient
Applies
relevant
course
concepts,
theories, or
materials
correctly. (3
points)
Does not
explain
relevant
course
concepts,
theories, or
materials.
Explains
relevant
course
concepts,
theories, or
materials.
Applies
relevant
course
concepts,
theories, or
materials
correctly.
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3
Distinguishe
d
Analyzes
course
concepts,
theories, or
materials
correctly,
using
examples or
supporting
evidence.
NURS 3833 Adult Health I
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Collaborates
with fellow
learners,
relating the
discussion to
relevant
course
concepts. (3
points)
Does not
collaborate
with fellow
learners.
Collaborates
with fellow
learners
without
relating
discussion to
the relevant
course
concepts.
Collaborates
with fellow
learners,
relating the
discussion to
relevant
course
concepts.
Applies
relevant
professional,
personal, or
other realworld
experiences.
(3 points)
Does not
contribute
professional,
personal, or
other realworld
experiences.
Contributes
professional,
personal, or
other realworld
experiences,
but lacks
relevance.
Applies
relevant
professional,
personal, or
other realworld
experiences.
Supports
position with
applicable
knowledge.
(3 points)
Does not
establish
relevant
position.
Establishes
relevant
position.
Supports
position with
applicable
knowledge.
(Website,
reading
material)
Collaborates
with fellow
learners,
relating the
discussion to
relevant
course
concepts and
extending the
dialogue.
Applies
relevant
professional,
personal, or
other realworld
experiences to
extend the
dialogue.
Validates
position with
applicable
knowledge.
Participation Guidelines
Actively participate in discussions. To do this you should create a substantive post for each of the discussion topics. Each post should
demonstrate your achievement of the participation criteria. In addition, you should also respond to the posts of at least two of your fellow
learners for each discussion question—unless the discussion instructions state otherwise. These responses to other learners should also be
substantive posts that contribute to the conversation by asking questions, respectfully debating positions, and presenting supporting
information relevant to the topic. Also, respond to any follow-up questions the instructor directs to you in the discussion area.
Post in a timely manner in this online class. Main discussion posts are due by 2359 each Wednesday of the assigned week. Timely posting
allows time for your peers to respond.
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Points-to-Grade Conversion
The points you earn on this discussion activity will be converted to a percentage grade according to the chart below and will be used to
determine your final course grade.
0 points
1 point
2 points
3 points
4 points
5 points
6 points
7 points
8 points
9 points
10 points
11 points
12 points
=
=
=
=
=
=
=
=
=
=
=
=
=
0%
23%
46%
69%
71%
75%
79%
81%
85%
89%
90%
95%
100%
=
=
=
=
=
=
=
=
=
=
=
=
=
F
F
F
F
C
C
C
B
B
B
A
A
A
Class Attendance
1. The student must attend the class(es) for which he/she is enrolled.
2. A student enrolled at Wayland Baptist University should make every effort to attend all class meetings. All absences must be explained to
the satisfaction of the instructor, who will decide whether the omitted work may be made up.
3. A student who misses twenty-five percent (25%) (2.5) or more of the regularly scheduled class meetings will receive a grade of F for that
class.
4. When a student reaches a number of absences considered by the instructor to be excessive, the instructor will so advise the student and
file an Unsatisfactory Progress Report at the San Antonio Campus.
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5. The instructor may count three tardies as one absence in classroom
Policy on Academic Integrity. Standards of academic honesty are expected. Academic dishonesty includes, but is not limited to,
cheating, plagiarism, counterfeit work, unauthorized reuse of work, theft, and collusion, see student handbook. Students who violate
academic integrity policies are subject to discipline, penalties, failure in the course, or dismissal from Wayland Baptist University.
Cell Phone Policy. Respect for faculty and fellow students are necessary for teaching and learning in the classroom and clinical settings.
You are required to silence cell phones, silence other mobile devices, and remove Bluetooth devices prior to entering any classrooms and
clinical settings. No cell phones are permitted during tests/exams. Failure to follow this policy can affect your class participation (including,
you may be requested to leave the class room), clinical or final course grade. Students shall contact faculty only during regular
business hours, and shall only contact clinical faculty no earlier than 0600 hours regarding clinical attendance.
Policy Regarding Due Dates for Written Assignments: Written work will be submitted on the announced due date and
time, unless prior arrangements were made with the faculty. Failure to notify will result in a grade of zero for that assignment. Unless
otherwise specified, hard copies of the assignments are due to faculty on assigned dates at the beginning of the class or clinical period.
Students are responsible for contacting the course faculty if there is any difficulty in understanding the course materials or completing
the course assignments. Up to 10% shall be deducted for late assignments, and reduced 10% each day, late or incomplete care plans
may result in clinical failure. (Currently there is no written work for this course that is graded)
Student Responsibilities: Students are adult learners and responsible for self-directed study to complete this course. Check
postings on blackboard each week, learn to use blackboard postings provided by professors, as they are intended to increase your
professional nursing knowledge bank. Learn to become a resource broker, speak professionally and use citations, it is part of
professional nursing. Assignments and presentation have due dates and points shall be reduced if not punctual. The profession of
nursing requires punctuality in documentation and attendance. It also requires reliability as fellow staff and administration rely on you to
come to work prepared. Patients rely on you to know the current state of their health and current professional standards. Citations and
references are to be used and documented using the professional citation of nursing, APA (6th edition) format.
Research and writing competency is an expectation in professional nursing, therefore, effective writing and proficiency in research is
required in this course. ENGL 1301 and RSWR 3345 are required prior to this course and provide preparation for the writing level
required in this course. Consult Purdue’s OWL website or WBU’s Saturday clinic for writing assistance in APA citation. Research and
writing competencies are expected, source selection shall be nursing peer reviewed, format, citations, organization, grammar and
mechanics can impact your grade on written assignments.
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Group process is an essential part of professional nursing, therefore, group projects will be required in various nursing courses. Just as
various shifts are responsible for patient care and nurses rely on each other and other professionals to accomplish total care, you will
rely on each other and work together for a particular project. The grade earned goes to the entire group, therefore, it is crucial that
students work together, review the grading rubric, and review the work together before presentation, project or paper submission.
Disability Statement: Wayland Baptist University adheres to a policy of providing equal opportunity to students with disabilities.
Disability is defined by the University as any condition that falls under the purview of the Rehabilitation Act of 1973. Wayland will strive
to achieve optimum opportunity for participation in the University experience for all students, regardless of their circumstance. The
University encourages any student who has a disability, as defined by the Rehabilitation Act of 1973, to inform the University of any
Special Requirements or needs by reporting these to the Dean of Students or the Vice President for Academic and Student Services.
The University will strive to meet these needs in accordance with applicable federal guidelines and Christian ethical considerations.
Student Conduct: (This is a statement of conduct standards. It is enforced in conjunction with the Discipline Policy and Substance
Abuse Policy found elsewhere in this handbook.) Wayland proudly adheres to high standards of intellectual, moral, ethical, and spiritual
values. Convinced that self-discipline is more desirable than outside force and that the truly educated person must pursue what is right
under all circumstances, Wayland entrusts each student with the solemn obligation of preserving these standards.
However, in the light of revelation, reason, and the custom of the Christian community from which Wayland has sprung, certain
practices are evaluated:
1. Personal integrity in keeping with New Testament standards is expected of all students.
2. Respect for the property, knowledge, and rights of other people must prevail.
3. The use or possession of alcoholic beverages and/or illegal drugs is forbidden.
4. Gambling, hazing, and the on-campus possession of firearms or deadly weapons are prohibited. BB Guns and Paint Ball
Guns are also prohibited.
5. The use of tobacco by students is discouraged, though permitted in certain designated areas of the campus. In consideration
of the rights of others and the requirements of safety, such areas are designated.
6. No head gear will be allowed in the classroom setting
7. No inappropriate clothing will be worn in the classroom setting
The authority of the University is exercised over all student groups or organizations bearing the name of the university, or any student
enterprises to the extent necessary to safeguard the good name and well being of Wayland. Specifically, each student is expected to
conduct himself in such a manner as to uphold, not detract from, the good name of Wayland Baptist University. If one feels that he/she
cannot subscribe to the moral and social practices of the University, he/she will find greater acceptance elsewhere.
Standards of Professional Nursing Practice (BON 213.27, 217.11, 217.12) Please refer to the Board of Nursing at
www.BON.state.tx.us for any additional information regarding the Texas Nurse Practice Act.
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1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
Knows rationale for side effects of medications and treatments, and correctly administers same. 217.00 (1)(c).
Documents nursing care accurately and completely, including signs and symptoms, nursing care rendered, medication
administration. Contacts health care team concerning significant events in patient health. 217.11 (1) (d).
Implements a safe environment for patients and/or others. 217.11 (1) (b).
Respects client confidentiality. 217.11 (1)(e).
Accepts assignments commensurate with educational level, preparation, experience and knowledge. 217.11(1)(t).
Obtains instruction and supervision as necessary when implementing nursing procedures and practices. 217.11(1)(h).
Notifies the appropriate supervisor when leaving an assignment. 217.11 (1) (I).
Recognizes and maintains professional boundaries of the nurse/patient relationship. 217.11 (1)(J).
Clarifies orders, treatments, that the nurse has reason to believe are inaccurate, non-effective or contraindicated. 217.11
(1)(N).
Able to distinguish right from wrong. 213.27 (b)(2)(A).
Able to think and act rationally 213.27(b)(2)(B).
Able to keep promises and honor obligations 213.27(b)(2)(C).
Accountable for own behavior 213.27(b)(2)(D).
Able to promptly and fully self-disclose facts, circumstances, events, errors and omissions when these disclosures will
enhance health status of patients or protect patients from unnecessary risk or harm. 213.27(b)(2)(G).
Please refer to the Board of Nursing at www.BON.state.tx.us for any additional information regarding the Texas Nurse Practice Act.
Securexam Remote Proctor System Guidelines for Online Exams
As recommended by Softwaresecure
Objective:
This policy outlines proctoring and examination security expectations for students when online examinations are given in a course.
Standards:
Examinations are important mechanisms for evaluation of student learning. The College of Nursing programs adhere to standards of
academic integrity as articulated by the College of Nursing Honor Code and Wayland Baptist University Student Conduct Code. Cheating
on examinations is contrary to both academic integrity standards and to ethical standards and constitutes reason for academic withdrawal
and/or expulsion from the College or University. Review the Student Conduct Policy in the student handbook, available online at
http://www.sa.wbu.edu/
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Some courses in the College of Nursing use the Securexam Remote Proctor System. Securexam Remote Proctor contains a web‐camera,
microphone and fingerprint reader. These devices identify the student and capture video and audio throughout the exam and upload it to
SSI’s secure servers. This video will be used for the purpose of establishing if any suspicious activity occurred during the test. The video feed
provides a 360 degree view of the exam environment and all video records are subject to review by faculty.
The Remote Proctor system must be purchased through the WBU bookstore. The fee includes all charges for use of the Remote Proctor
system for (1) year from date of purchase. Renewal service fees are charged every year after initial purchase.
Process:
The Remote Proctor system will be used with online examinations as instructed by course faculty members. Students are required to take
online examinations using a Windows or Mac based computer that meets the minimum requirements as outlined in the instructions on the
Software Secure installation page (http://www.remoteproctor.com/install).
o Students are required to register their devices and establish identity following the procedures outlined in the Remote Proctor
instructions.
o Students are responsible for self‐testing the functionality of their units well in advance of all Remote Proctored exams in their
courses, so that any troubleshooting that is required can be accomplished. A practice quiz for this purpose can be found in the
course.
Test Environment Requirements:
The online testing environment should mimic the ‘in class’ testing environment, and must conform to the following:
fully lighted room for the examination
o No other people in the room
o No pets in the room
o No communicating with others by any means (with the exception of contact
with the faculty member in an emergency)
o No leaving the room
o Clean desk or table with nothing except computer and remote proctor
system on the desktop or tabletop including removal of all books, papers,
notebooks or other materials, unless specifically permitted in written guidelines for a particular examination
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o
o
o
o
No writing visible on desk or on walls
No music, videos, or TV playing
No use of headphones
No use of cell phone for any reason other than to contact support or your
Instructor
o All other computer monitors must be powered off
o
o
o
o
o
the Remote Proctor device correctly situated:
Within an arm’s reach at all times during an exam
On the opposite side of the keyboard as the computer mouse (if using one)
Parallel to the keyboard (not behind the screen, etc.)
Nothing covering the base or prism
Lighting must be “daylight” quality and overhead is preferred if at all
possible. If overhead is not possible, the source should not be behind the
student.
All exam videos can/will be reviewed by the course faculty and the Program director. If a red or yellow violation is detected, you will
receive a zero on your exam or assignment.
Contact information for Product Technical Support: Technical support is available by phone
24/7 for students from Software Secure at 1‐866‐811‐0719 or by clicking the following link for the online:
http://clientportal.softwaresecure.com/support/ where students will be able to either (1) search the Knowledge Base (KB) to find the answer to
their question; or, (2) open a web‐ticket which will be promptly answered by Software Secure Technical Support.
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