Overview of Capabilities
May 1, 2008
Business Travel Overview
 Business travel is complex, stressful and
demanding.
 Business travelers need a resource to assist them
and peace of-mind insurance protection while they
are on the road.
 Business travelers need AIG Travel Guard
 AIG Travel Guard combines 24/7 personal
assistance with critical Insured benefits.
 We are a traveler’s Lifeline while traveling.
 Whatever you need, whenever you need it, AIG Travel Guard is there.
Business Travel Overview
Health
 64% of travelers develop some illness abroad1.
 1 in 30 travelers require some kind of emergency care while
traveling abroad 2.
Convenience
 Domestic business travel continues to rise – increasing nearly 6%
during 2006 over the previous year3.
Security
 30.7% of travelers surveyed fear the prospect of being mugged
while traveling1.
1 Source:
Journal of Travel Medicine, November 2007
The Merck Manual for Healthcare Professionals, 2007
3 Travel Industry Association of America, 2007
2 Source:
About AIG
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World’s largest insurance provider
Located in 130 countries and jurisdictions worldwide
More than 110,000 employees worldwide
Member companies write a wide range of general
and life insurance products for commercial,
institutional and individual customers
What We Do
Travel Insurance
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Annual
Per Trip
Business plans
Medical evacuation plans
Services
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Medical assistance
Concierge/personal assistance
Business Assistant
Travel assistance
Pre-trip travel advice
Security assistance
“Whatever you need, whenever you need it”
Customer Program Examples
American Express
 Provide 47 travel and emergency medical
assistance services for 30 million card members
 Increased satisfaction ranking to one of their
highest customer benefit plans
 “World Class Service” provider
Customer Program Examples
Wells Fargo – Preferred Customer Program
 Personal Assistant Services
 Emergency Travel Assistance
 Personal Travel Reservation Assistance
 Automatic Travel Accident Insurance
Customer Program Examples
General Electric
 Provide total travel bookings for their travel
membership groups
 Designed a program of travel services and insured
benefits for all members
 Improved member retention results
Customer Program Examples
Walt Disney
 Designed travel services and insurance as a
value-added guest benefit and revenue stream for
Disney
 We have provided insurance and services since
1991
Our Clients
CRUISE SPECIALISTS
INTERNET TRAVEL
1800 CheapSeats
CarRentals.com
Cheap Tickets (Cruise)
CheapCarribean.com
Columbus Direct
Cruise.com
Disney.com
EasyClickTravel.com
EzRez
Expedia
GoToday.com
HyperTech Solutions
ICruise.com
InsureMyTrip.com
Kantetix
OneTravel.com
Opodo
Orbitz (Cruise)
Priceline
Revelex
Rooms.com
SinglesCruise.com
Trav Tech
Travelocity
WalMart.com
Yahoo! Travel (Cruise)
RESORTS & LODGING
Bahia Principe
Club Med
SuperClubs
Walt Disney Travel Company
STUDENT TRAVEL
Hostelling International
Jump Street Educational Tours
MPO Educational Tours
Rainbow Educational Tours
School Voyageurs
Schoolgrouptravel.com
STA
StudentCity.com
PROPERTY MANAGEMENT
Breckenridge Resort Chamber
Carolina Designs Realty
Century 21 Thomas
Corolla Classic Vacations
Delaware North Co.
Park City Mountain Reservations
ResortQuest International
Seaside Vacations, Inc.
Twiddy & Company
Vail – Beaver Creek
CRUISE LINES
Discovery World Cruises
Explorer Shipping
Sea Dream Yacht Club
Star Clippers
All Aboard Travel
America’s Vacation Store
Cruise.com
Cruise411
Encore Cruises
National Leisure Group
MEMBERSHIP GROUPS
Affinion Group
American Express Card Services
GE Perfect Getaways
Interval International
Marriott Vacation Club
RCI
AIRLINES
TOUR OPERATORS
Abercrombie & Kent
Classic Vacations
Europe Express & EEI Travel
Micato Safaris
Off the Beaten Path
Orient Express
Perillo Tours
Travcoa
Travel Bound
AIRLINE PACKAGE PROGRAMS
AeroMexico Vacations
Air France Holidays
Delta Airlines Vacations
South African Airways Holidays
Southwest Airlines Vacations
Transat Holidays
United Vacations
Virgin Atlantic Vacations
Air Asia
American Airlines (Japan)
ANA
British Airways
Cathay Pacific
DHL
flybe
Frontier Airlines
Hawaiian Airlines
JAL
JetStar
Lan Chile Airlines
Qantas
Singapore Airlines
SkyBus
Spirit Airlines
Sun Country Airlines
Thompson Fly/TUI
Tiger Airways
Virgin Atlantic
Wizz Air
Travel
INSURANCE
Insurance Product Overview
 MedEvac (Annual or Per Trip Program)
 Business Travel Guard (Annual Program)
Insurance Products
Travel Guard MedEvac
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Transportation home or to
hospital of choice
Medical expense coverage
Emergency medical assistance & evacuation plan sold
on an annual or per trip basis
Coverage to second home
MedEvac Plus option to add on other insurance
features such as trip cancellation, baggage & delay
coverage on a per trip basis
Insurance Products
Business Travel Guard
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$2,500 Trip Interruption (return air only)
$1,500 Trip Delay ($150/day/5 hour delay)
$500 Missed Connection
$2,500 Baggage & Personal Effects – covers business items
$1,000 Baggage Delay ($100/day)
$50,00 Medical expense coverage
$25,000 Accidental Death and Dismemberment
$500,000 Evacuation (maximum 2 per year)
Transportation home or to hospital of choice
Emergency Travel Assistance
Emergency Medical Assistance
Worldwide Travel Assistance
Concierge Services
Business Assistant
Personal Security Assistance
Optional trip cancellation insurance
Assistance
SERVICES
Travel Medical Assistance
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Emergency medical evacuation
transportation assistance
Physician/hospital/dental/vision
referrals
Repatriation of mortal remains
Return travel arrangements
Emergency prescription replacement
Dispatch of doctor or specialist
Medical evacuation quote
In-patient and out-patient medical
case management
Qualified liaison for relaying medical
information to family members
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Arrangements of visitor to bedside of
hospitalized insured
Eyeglasses and corrective lens
replacement assistance
Direct billing to medical providers
Medical cost containment/expense
recovery and overseas investigation
Medical bill audits
Shipment of medical records
Medical equipment
rental/replacement
Travel Emergency Assistance
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Flight re-bookings
Hotel re-bookings
Rental vehicle booking
Emergency return travel
arrangements
 Roadside Assistance
 Rental Vehicle Return
 Guaranteed hotel check-in
Worldwide Travel Assistance
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Lost baggage search; stolen
luggage replacement assistance
Lost passport/travel documents
assistance
ATM locator
Emergency cash transfer
assistance
Travel information including
visa/passport requirements
Emergency telephone
interpretation assistance
Urgent message relay to family,
friends or business associates
Up-to-the-minute travel delay
reports
Long-distance calling cards for
worldwide telephoning
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Inoculation information
Embassy or Consulate Referral
Currency Conversion or purchase
Up-to-the-minute information on local
medical advisories, epidemics,
required immunizations and available
preventive measures
Up-to-the-minute travel supplier strike
information
Legal referrals/bail bond assistance
Worldwide public holiday information
Concierge Services
 Restaurant referrals and
reservations
 Event Ticketing
 Ground transportation
coordination
 Golf tee time reservations and
referrals
 Wireless device assistance
 Latest worldwide weather and
ski reports
 Floral Services
 Latest sports scores
 Find, wrap, and deliver oneof-a-kind gifts
 Movie and theater information
 Latest stock quotes
 Special occasion reminders
and gift ideas
 Lottery results
 Local activity
recommendations
Business Assistant
 Emergency dictation and
business correspondence
assistance
 Business service location
assistance (quick printers,
internet cafes, overnight
delivery, etc.)
 “411” Global Directory Service
 Wireless accessory
replacement assistance
 Business conference call
coordination
 Urgent messaging to clients,
colleagues and family
members
 Up-to-the minute travel delay
and departure reports
 Driving and walking directions
worldwide
 Emergency return travel
arrangements
Personal Security Assistance
Security
 Security and safety advisories,
global risk analysis and
consultation specialist
 Deployment of consultants to
extract client to safety
 SMS alert messaging
 Confidential storage of personal
and medical profile for use in
emergency situations
 Immediate security support
 On-line security web information
Identity Theft
 Assist Identity theft victim by
ordering and reviewing credit
bureau records on their behalf
 Investigate financial accounts
where identity theft is suspected
 Interact with law enforcement to
pursue prosecution of criminals
 Review account activity to
identify any suspicious activities
 Review and resolve victim’s
issues
AIG Travel Guard Difference
 We never close – open 24 hours a day,
7 days a week
 All calls answered within 30 seconds
 Staffed for general Customer Service,
Travel service and Emergency Medical service
 Medical referrals and assistance provided within 5 minutes
and assistance continues until the emergency has ended and
the client has returned home
 Claims are initiated on the first phone call
 All claims checks mailed within 24 hours of receipt of final
documentation
 90% of all claims paid within 14 days
 “The Fairness Principle”
AIG Travel Guard Difference
 Customer service is our expertise
and we strive to provide
astonishing customer care
 Unique “wrap-around” assistance philosophy
cannot be matched by any other company
 Every assistance call is handled with extreme
attention to detail
Contact Data
Susan Weiss
Director of Sales
AIG Travel Guard
800-826-7791 ext. 13590
715-340-3411
Susan.Weiss@AIG.com