JOB DESCRIPTION
FOR
NORTHWEST ARKANSAS REGIONAL AIRPORT AUTHORITY
March 6, 2013
JOB TITLE:
Full-time Communications Center Operator
REPORTS TO:
Public Safety Director
DEPARTMENT:
Operations
JOB PURPOSE:
Monitor the Airport’s Communication Center
ESSENTIAL JOB FUNCTIONS:
1.
Monitor security checkpoint duress alarm and dispatch Law Enforcement Officer if needed.
2.
Monitors and maintains the TSAR 1542 Access Control System to include:
a.
b.
c.
d.
e.
Acknowledge alarms
Dispatch Law Enforcement Officers
Make calls for service when needed
Maintain required records and logs
Monitor CCTV; maintain audio and video recording equipment
3.
Take telephone/radio requests from Airport tenants/employees for service requests
4.
Maintain communication logs
5.
Answer Airport telephone lines when transferred to the Communications Center
6.
Exercise strict confidentiality of information involving all Airport matters
7.
Monitors fire alarm device for terminal building
8.
Perform other duties as requested
REQUIREMENTS:
KNOWLEDGE - Graduation from high school or equivalent supplemented by previous experience with
telephone or radio communications operations; or equivalent combination of experience and training that
provides the following knowledge, abilities and skills:
Knowledge of and skill in the operations of telephone, radio, and alarm communications
equipment.
Ability to learn the operation of computer terminals and related information systems equipment.
Ability to learn the practices, procedures and requirements of public safety communications work
Ability to learn the geography of the Airport, including location of runways, taxiways, aprons,
streets, important buildings, or areas requiring professional police and/or fire protection services
Ability to think and act quickly and appropriately in emergencies and highly stressful situations
Ability to elicit important information from callers who may be upset or very emotional
Ability to maintain accurate records and prepare reports
Ability to work in an environment with some stress and frequent interruptions
Ability to type accurately at a reasonable rate of speed
SECURITY - Requires the ability to pass a criminal history background check
MENTAL - Requires normal attention
PHYSICAL - Requires standing approximately 5%, sitting approximately 90%, occasional lifting of paper
and files weighing up to 20 lbs. approximately 1% of the time.
ENVIRONMENTAL - Requires capability of performing essential job functions in and office environment
MANUAL DEXTERITY - Requires using hands, arms and/or feet for performing essential job functions
such as operating computer hardware and software, typewriter, and related office equipment. Candidate
must have a valid Arkansas driver’s license or ability to attain one.
AUDIBLE - Requires ability to understand and follow oral instructions and the ability to communicate via
radio and telephone
VISUAL - Requires the ability to read written material, computer screens and operate office equipment