“COLLEGIALITY AND THE PARADOX OF POWER” Michael H. Crosby, OFMCap. USG-UISG Commission on JPIC Fratelli delle Scuole Christiane 20.03.14 Roma “PARADOX” 1. An apparent contradiction: an ambiguity, mystery, enigma. “Those who want to save their lives must lose their lives:” Jesus 2. An actual contradiction: an absurdity, inconsistency, nonsense. “If everything is possible then nothing is possible. Nothing is possible for the self because it is the object that is possible.” 3. “Absolute power is impotence.” Jacques Ellul THE PARADOX OF COLLEGIALITY 1. The Second Vatican Council dealt with collegiality in terms of the power-relationship between the papacy and episcopacy at its various levels. LG, #42. 2. Synods have been “one of the fruits of the Second Vatican Council” which provided a structure “at the service of the mission and communion of the church, as an expression of collegiality.” Pope Francis, 03.07.13 3. “It is always indispensable to ensure the sovereignty of God. The decisions [made by bishops] cannot be conditioned by our claims for any groups, cliques or hegemonies. To guarantee this sovereignty two attitudes are fundamental: conscience before God and collegiality.” Pope Francis, 27.02.14 COLLEGIALITY BEYOND PAPACY/EPISCOPACY “When we say ‘We are Church,’ well, it is true; that is what we are; we are not just anybody. But the ‘we’ is more extensive than the group that says those words. The ‘we’ is the whole community of believers today in all times and places. So I always say: within the community of believers, yes, there is as it were the voice of the valid majority, but there can never be a majority against the apostles or against the saints: that would be a false majority. We are Church; let us be Church. Let us be Church precisely by opening ourselves and stepping outside ourselves and being Church with others.” Pope Benedict XVI, 24 September, 2011 ZE11092601/http://www.zenit.org.article-33532?l=english LEADERSHIP FROM/FOR COLLEGIALITY CONSEQUENCE OF A NEW CONSCIOUSNESS • “Faith in big units [of governance] has eroded—in all spheres of life. Management hierarchies have been flattened. Today people are more likely to believe that history is driven by people gathering in the squares and not from the top down. • “The real power in the world is not military or political. It is the power of individuals to withdraw their consent . • “We live in a country in which many people act as if history is leaderless. Events emerge spontaneously from the ground up. Such a society is very hard to lead and summon. It can be governed only by someone who arouses intense moral loyalty . . .” David Brooks, “The Leaderless Doctrine,” 11.03.14 THE NEED FOR A NEW CONSCIOUSNESS A human being is part of the whole called by us universe, a part limited in time and space. We experience ourselves, our thoughts and feelings as something separate from the rest. A kind of optical delusion of consciousness. This delusion is a kind of prison for us, restricting us to our personal desires and to affection for a few persons nearest to us. Our task must be to free ourselves from the prison by widening our circle of compassion to embrace all living creatures and the whole of nature in its beauty. We shall require a substantially new manner of thinking if humankind is to survive. Albert Einstein 02.12.50 POWER = “I AM” Thinking Feeling Acting Power is about Relationships JUSTICE/RIGHTEOUSNESS/DIKAIOSÚNE • In the Old Testament dikaiosúne addresses the character of communal relationships. • Justice is “fidelity to the demands of a relationship.” John R. Donohue, SJ, The Faith that Does justice: Examining the Christian Sources for Social Change, 68. • In Matthew (7x) dikaiosúne is at the heart of the Sermon on the Mount (5:6, 10, 20). It envisions a new social ordering of power in relationships moving from injustice to justice. Power is “the ability to influence” POWER = “I AM” Thinking Feeling Acting Power is about Relationships POWER: “The [his, her, their] ability to influence” JPIC ANIMATORS AS LEADERS LEADERS AS INFLUENCERS LEADERSHIP AS INFLUENCE-SHIP CARE Correction • Challenge Affirmation • Respect POSITIVE WAYS OF RELATING + FORCE / ENERGY Power is “the ability to influence” POWER = “I AM” Thinking Feeling Acting Power is about Relationships - FORCE / ENERGY Coercion Exploitation Manipulation Domination CONTROL NEGATIVE WAYS OF RELATING PROBING MORE DEEPLY SOME DYNAMICS OF CONTROL IN RELATIONSHIPS (Individual, Familial/Group, Institutional) 1. Coercion 2. Exploitation 3. Manipulation 4. Domination COERCION • The dynamics of a group (pressure) or more powerful entity effectively deny the freedom to disagree or dissent to its members or others. • Adolescence and the “need to belong.” • When the group’s coercive power dominates, the ultimate moral authority of a person’s informed conscience is undermined. EXPLOITATION • The use of force to get someone to act against his/her conscience • The act of using something or someone in an unjust or cruel manner for the benefit of some at the expense of others. • The objectification of human beings; using people (persons) as a resource (things); human exploitation. • Arbitrary and/or abusive use of power in various kinds of relationships. MANIPULATION • Mental manipulation: withholding facts or a fuller truth from another to fulfill something desired. • Emotional manipulation: used when honesty will not work. The use of guilt. Victimization. • Covert Aggression vs. Covert-Aggressive Personalities (habitual dynamics of deceit; wolves in sheep’s clothing). Victimization. Projection. Selective Inattention. • Reflect on the saying: “Secrecy is what gives manipulators their power” DOMINATION: (Dominari, Dominus) • To control, govern or rule by overpowering authority or power. • To exert supreme influence on or over • To have a commanding or controlling position in relationship to others in your field • Riane Eisler: western society reflects a system of “domination” rather than partnership (i.e. “collegiality”) “What gives power its charge, positive or negative, is the quality of relationships. Those who relate through coercion, or from a disregard for the other person, create negative energy. Those who are open to others and who see others in their fullness create positive energy. Love in organizations, then, is the most potent source of power we have available. And all because we inhabit a quantum universe that knows nothing of itself, independent of its relationships.” Margaret J. Wheatley, Leadership and the New Science, 39. POWER AND AUTHORITY OF JESUS VIS-A-VIS THE RELIGIOUS LEADERS When Jesus had TWO MAIN KINDS OF finished saying these words [giving voice], he left the crowds spellbound because he taught with authority DE JURE DE FACTO [exousía], not like Leaders Having It Jesus Given It their religious leaders. by Their Law by the Crowd AUTHORITY Matt. 7:28-29 Bishop: “My priests do not “When a particular respect my authority.” form of faith bePOWER: “the ability to influence” AUTHORITY: “the power to elicit: • respect • trust • and obedience” comes a dominant ideology, then it can deceive itself into believing that outward conformity means assent and commitment.” Archbishop Diarmuid Martin, The Tablet, 14 March, 2009 CARE Correction • Challenge Affirmation • Respect POSITIVE WAYS OF RELATING + FORCE / ENERGY Power is “the ability to influence” POWER = “I AM” Thinking Feeling Acting Power is about Relationships - FORCE / ENERGY Coercion Exploitation Manipulation Domination Fear CONTROL Injury ABUSE Intimidation Hurt Suffering Abuse is “any way one uses to control another through fear and intimidation NEGATIVE WAYS OF RELATING “It is not power that corrupts but fear. Fear of losing power corrupts those who wield it, and fear of the scourge of power corrupts those who are subject to it.” Aung San Suu Kyi CARE Correction • Challenge Affirmation • Respect POSITIVE WAYS OF RELATING + FORCE / ENERGY Power is “the ability to influence” POWER = “I AM” Thinking Feeling NEGATIVE WAYS OF RELATING Acting Power is about Relationships - FORCE / ENERGY Coercion Exploitation Manipulation Domination Fear CONTROL “Violence can never be justified” “Violence in any form is sinful” War Injury ABUSE Intimidation Hurt Suffering Abuse is “any way one uses to control another through fear and intimidation DESTRUCTIVE CONFLICT Misunderstanding VIOLENCE Divorce BREAK Walkout Strike HOW INDIVIDUALS/GROUPS/NATIONS DEVELOP ATTITUDES LEADING TO WAR Ralph K. White, Nobody Wanted War 1. Immediate cause that “starts” the war 2. Underlying attitudes that justify the war • • • • • Diabolical enemy image (the other is evil) “Virile” self-image (has resources to win) Moral self-image (righteousness) Selective interpretation of reality (not all facts) Lack of empathy (no real care for the other) CARE Correction • Challenge Affirmation • Respect POSITIVE WAYS OF RELATING + FORCE / ENERGY Power is “the ability to influence” POWER = “I AM” Thinking Feeling NEGATIVE WAYS OF RELATING Acting Power is about Relationships - FORCE / ENERGY Coercion Exploitation Manipulation Domination Fear CONTROL “Violence can never be justified” “Violence in any form is sinful” Injury ABUSE Intimidation Hurt Suffering Abuse is “any way one uses to control another through fear and intimidation DESTRUCTIVE CONFLICT Misunderstanding VIOLENCE War Don’t Care Divorce Apathy BREAK Walkout Strike HATE INDIFFERENCE Hardness of Heart “THE GLOBALIZATION OF INDIFFERENCE” UNDERMINING THE POWER OF COMPASSION “To sustain a lifestyle which excludes others, or to sustain enthusiasm for that selfish ideal, a globalization of indifference has developed. Almost without being aware of it, we end up being incapable of feeling compassion at the outcry of the poor, weeping for other people’s pain, and feeling a need to help them.” Pope Francis, Evangelii Gaudium, 54. CARE Correction • Challenge Affirmation • Respect POSITIVE WAYS OF RELATING + FORCE / ENERGY Power is “the ability to influence” POWER = “I AM” Thinking Feeling Acting ANGER NEGATIVE WAYS OF RELATING Power is about Relationships - FORCE / ENERGY Coercion Exploitation Manipulation Domination Fear CONTROL Injury ABUSE Intimidation Hurt Suffering DESTRUCTIVE CONFLICT Misunderstanding VIOLENCE War Don’t Care Divorce Apathy BREAK Walkout Strike HATE INDIFFERENCE Hardness of Heart THE SOURCES OF ANGER 1. Negative: A sense or feeling of having been hurt or abused or violated in some way: made to suffer 2. Positive: A sense of feeling of having been denied some legitimate need: affirmation, respect, care 3. A feeling of being powerless in the face of dynamics beyond one’s control; angst in response to something experienced as wrong or unjust. THE EXPRESSIONS OF ANGER 1. Depression and/or indifference 2. Resentment and/or rage 3. Passion and/or zeal (for some cause) FROM CONTROL TO ENLIGHTENMENT • Entitlement vs. Abandonment • Appropriation vs. Non-appropriation • Possessiveness vs. “Nada” • Dynamics of Control vs. Enlightenment • Attachment vs. Detachment • Addiction vs. “Letting Go” • Running after vs. Seeking First • Acquisitiveness vs. Renunciation • Claiming vs. Surrender • Clinging vs. Releasing CARE Correction • Challenge Affirmation • Respect POSITIVE WAYS OF RELATING + FORCE / ENERGY Zeal / Passion Power is “the ability to influence” POWER = “I AM” Thinking ANGER Feeling NEGATIVE WAYS OF RELATING Acting Power is about Relationships Rage / Resentment - FORCE / ENERGY Coercion Exploitation Manipulation Domination Fear CONTROL Injury ABUSE Intimidation Hurt Suffering DESTRUCTIVE CONFLICT Misunderstanding VIOLENCE War Don’t Care Divorce Apathy BREAK Walkout Strike HATE INDIFFERENCE Hardness of Heart WHAT MAKES US CHOOSE TO CHANGE? • A realization of our own powerlessness vis-à-vis another reality. • A realization that I have come under the control of a force, dynamic or power outside my “self” (my “I am”). • A realization that, if I continue in this destruc-tive path, I will destroy myself. Role of anger. • A realization that I am “not doing unto others what I would not want them to do unto me” (or v.v.) TOWARD COLLEGIAL LEADERSHIP • The need for a “new mentality” (consciousness) about collegiality/collaboration (Pope Benedict XVI, 28.05.09) • Collegiality as a way to address the paradox of power when it has been expressed as control. • Collegial leadership contributes to the eradication of incivility in groups http://www.magnapubs.com/catalog/collegialityfrom-a-positive-leadership-perspective/ • Collegial leadership contributes to the “emancipation” of people who help transform structures. http://www.ajol.info/index.php/saje/article/viewFile/24980/20680 CARE: FOUNDATION OF HUMANE LIVING 1. Scientists generally acknowledge the connection between altruism and healthy self-interest (contra unhealthy self-preoccupation). 2. Such altruism has a genetic connection re: the survival of the species: when an organism sacrifices its life to save another, it helps perpetuate their shared genes. 3. Human altruism is reflected in empathy with those in need or distress. 4. Women tend to be more empathetic because it is triggered by oxytocin, a hormone (birth and breast-feeding. 5. Both women and men evidence greater empathy when oxytocin is administered to them. HEALTHY SELF-ESTEEM & OTHER-CARE “We now face the haunting prospect of approach- ing global empathy in a highly energy-intensive, interconnected world, riding on the back of an escalating entropy bill that now threatens catastrophic climate change and our very existence. Resolving the empathy/entropy paradox will likely be the critical test of our species’ ability to survive and flourish on Earth in the future. This will necessitate a fundamental rethinking of our philosophical, economic, and social models” Jeremy Rifkin, The Empathic Civilization: The Race to Global Consciousness in a World in Crisis, 2. LINKING EMPATHY AND ENTROPY • Empathy (contra sympathy): the ability to enter into the pain and suffering of another • Entropy: the loss of energy that takes place in its use; the loss of usable energy. • “The recognition of another’s finite existence is what connects empathic consciousness to entropic awareness. When we identify with another’s plight, it’s their will to live that we empathize with and seek to support . . . When we empathize with another being, there is an unconscious understanding that their very existence, like our own, is a fragile affair, which is made possible by the continuous flow of energy through their being” Jeremy Rifkin, 40-41 Freedom CARE HEALING Trust Healthy Correction • Challenge Affirmation • Respect POSITIVE WAYS OF RELATING + FORCE / ENERGY Zeal / Passion Power is “the ability to influence” POWER = “I AM” Thinking ANGER Feeling NEGATIVE WAYS OF RELATING Acting Power is about Relationships Rage / Resentment - FORCE / ENERGY Coercion Exploitation Manipulation Domination Fear CONTROL Injury ABUSE Intimidation Hurt Suffering DESTRUCTIVE CONFLICT Misunderstanding VIOLENCE War Don’t Care Divorce Apathy BREAK Walkout Strike HATE INDIFFERENCE Hardness of Heart CREATING RELATIONSHIPS AND COMMUNITIES DEFINED BY THE POWER/DYNAMICS OF FAMILIAL TRUST Given Its Placement on “The Power Chart” TRUST IN RELATIONSHIPS • Is possible to the degree that we become FREE FROM the dynamics of fear, bully-ing and intimidation • Is possible when we empower the other and also are empowered by the other TO SHARE FREELY what is in our hearts (i.e. our thinking, feeling and actions) THE SPEED OF TRUST: • • • • THE ONE THING THAT CHANGES EVERYTHING Power = the ability to influence. “Trust is the ultimate root and source of our influence.” Stephen M. R. Covey, The Speed of Trust, xxiv. Therefore, at its core, trust involves power in every relationship. “Trust is like the aquifer—the huge water pool under the earth that feeds all of the subsurface wells.” Covey, The Speed of Trust, xxv. THE NEED TO NAME/ADDRESS OUR FEAR[S] BEFORE WE CAN MOVE TO TRUST “We all endure fear, but some of us are literally under its control, often without realizing it. Our choices, actions, feelings and worldview can become hostage to this paralyzing emotion, which then fuels the depression, anxiety and worry that are more often labeled as ‘the problem.’” Philip Chard, “Fear Can Devour All Aspects of One’s Life,” Out of My Mind Column, Milwaukee Journal-Sentinel 06.08.10 NAMING/ADDRESSING OUR FEARS • • • • • • • • • Fear of abandonment; being left alone Fear of scarcity and insecurity Fear of dying; fear of the unknown Fear of hurting self or others Fear of loss of assumed control Fear of rejection (not being accepted) Fear of failure (or success) Fear of intimacy; deeper relationships Fear of trusting BUILDING A FOUNDATION OF TRUST • Eliminating the power dynamics of control (coercion, manipulation, domination, exploitation), fear and intimidation. • Healing the hurts caused by the above ways of relating through conflict resolution. • Listening to and understanding each other in ways that lead to mutual respect. • Creating healthy “envelopes of care” that are grounded in agreements around affirmation/ acceptance and correction/challenge POWER = ABILITY TO INFLUENCE = RELATIONSHIPS LISTENING UNDERSTANDING RESPECT and APPRECIATION AFFIRMATION and CORRECTION ENVIRONMENT OF CARE TRUST TRUST AS CON-FIDERE IDENTITY FORMATION FAITH / MEANING RELATIONAL DYNAMICS SelfAwareness Personal SelfDefined SelfAcceptance Relationships SelfDirected SelfDisclosure Trust / Trustworthiness SelfEntrusting SelfDonation Commitment to the Other Collaboration with the Other Understanding Freedom CARE HEALING CONSTRUCTIVE COLLABORATION Trust Healthy Correction • Challenge Affirmation • Respect POSITIVE WAYS OF RELATING + FORCE / ENERGY Zeal / Passion Power is “the ability to influence” POWER = “I AM” Thinking ANGER Feeling NEGATIVE WAYS OF RELATING Acting Power is about Relationships Rage / Resentment - FORCE / ENERGY Coercion Exploitation Manipulation Domination Fear CONTROL Injury ABUSE Intimidation Hurt Suffering DESTRUCTIVE CONFLICT Misunderstanding VIOLENCE War Don’t Care Divorce Apathy BREAK Walkout Strike HATE INDIFFERENCE Hardness of Heart THE VIRTUE OF COLLEGIAL LEADERSHIP There are two dimensions of collegiality when it is understood as a professional virtue. 1. The first involves the fulfillment of obligations that stem from memberships. In the case of a school, it involves membership in the teaching profession and in the school as a community. 2. The second dimension of collegiality has to do with why one behaves collegially. What makes people collegial is a common cause, shared professional values, and a shared sense of being stewards of a professional heritage. MISUNDERSTANDING(S) CONFLICT COLLABORATION / COLLEGIALITY PARTICIPATIVE COMMUNICATION RESPECTFUL LISTENING MUTUAL UNDERSTANDING COMMON AGREEMENT(S) Understanding Freedom CARE HEALING CONSTRUCTIVE COLLABORATION Trust Healthy Gentle NONVIOLENCE Non-hurtful Correction • Challenge Affirmation • Respect POSITIVE WAYS OF RELATING + FORCE / ENERGY Zeal / Passion Power is “the ability to influence” POWER = “I AM” Thinking ANGER Feeling NEGATIVE WAYS OF RELATING Acting Power is about Relationships Rage / Resentment - FORCE / ENERGY Coercion Exploitation Manipulation Domination Fear CONTROL Injury ABUSE Intimidation Hurt Suffering DESTRUCTIVE CONFLICT Misunderstanding VIOLENCE War Don’t Care Divorce Apathy BREAK Walkout Strike HATE INDIFFERENCE Hardness of Heart © Michael H. Crosby 2009 THE “STRENGTH” OF NONVIOLENCE • “Faith and violence are incompatible! Faith and violence are incompatible! Faith and strength go together. The Christian is not violent, but he strong. And with what strength? That of meekness, the force of meekness, the force of love.” Pope Francis, 08.18.13 • “Blessed are the praüs; they will inherit the earth.“ Nonviolence for earth’s survival. • Praüs as non-violence; the non-violent have found a powerful way to live on earth. ST. PAUL’S WAY OF “PRACTICING THE TRUTH” 1.“Practice the truth . . . 2. in love . . . 3.in order to build up the body [the relationship, the family, the marriage, etc.] NON-VIOLENT COMMUNICATION (Marshall Rosenberg, NonViolent Communication) 1. Stating what has been OBSERVED. 2. Stating how this made/makes me FEEL. 3. Stating how this reveals a human NEED. 4. REQUESTING some kind of action. “Principled Leadership: Think Needs” Loughlan Sofield and Carroll Juliano, Human Development 32.3 (Fall, 2011) “Behaviors that seem erratic, illogical, or selfdefeating can be understood only when one accepts that at some level these behaviors are meeting human needs.” “The challenge [for leaders] is not only to refrain from reacting, but, more importantly, to move to the level of cognition and try to understand the need that produced the behavior.” “Principled Leadership: Think Needs” Loughlan Sofield and Carroll Juliano, Human Development 32.3 (Fall, 2011) “Human behavior often has its origin in addressing and meeting human needs. If you wish to understand a person or group’s behavior, it is important to consi-der what human needs are being met by that behavior. Accepting this leadership principle helps to make sense out of your own and others’ seemingly erratic behavior.” Understanding Freedom CARE HEALING CONSTRUCTIVE COLLABORATION Trust Healthy Gentle NONVIOLENCE PEACE LOVE Non-hurtful Correction • Challenge Affirmation • Respect POSITIVE WAYS OF RELATING + FORCE / ENERGY Zeal / Passion Power is “the ability to influence” POWER = “I AM” Thinking ANGER Feeling NEGATIVE WAYS OF RELATING Acting Power is about Relationships Rage / Resentment - FORCE / ENERGY Coercion Exploitation Manipulation Domination Fear CONTROL COMPASSION Injury ABUSE Intimidation Hurt Suffering DESTRUCTIVE CONFLICT Misunderstanding VIOLENCE War Don’t Care Divorce Apathy BREAK Walkout Strike HATE INDIFFERENCE Hardness of Heart © Michael H. Crosby 2009 THE POWER OF COMPASSION • “The sentiment of compassion and humanity [is] inscribed in the heart of every person.” Pope Benedict XVI, July 16, 2011 • In Tibetan, compassion = NOBLE HEART. • “The quivering of the heart in response to another’s suffering.” Mary Jo Meadows • The goal of life: to cultivate a ♥ moved, energized, empowered by compassion JESUS’ TEACHING IN LUKE’S GOSPEL RE: COMPASSION TOWARD THE ESTRANGED • The Parable of the Good Samaritan = Jesus’ response to the query: “Who is my neighbor?” • The culturally received notions about “reciprocity” toward one’s own, one’s kin and one’s enemy that colored the worldview of the religious leader questioning Jesus. • Why did the Priest and Levite “see him” and “pass by” [i.e. not be moved by compassion]? Religious duty demanded non-involvement with the “other.” • How our position of privilege blinds us re: “other.” The Incidents in Matthew’s Gospel Where ONE’S ♥ IS MOVED WITH COMPASSION • 9:36: Seeing the crowds harassed and helpless, Jesus calls the Twelve and gives them exousia to heal . . . • 14:14: Seeing the crowds with the sick, Jesus heals them. • 15:32: Knowing the crowd with him for three days had nothing to eat, Jesus empowers the disciples to feed them. • 18:27: A “Kindom” Story: The ruler’s way of seeing changed in the way he forgave the debtor owing 10,000,000 days; empowered him to do likewise. • 20:34: Upon engaging the two blind men, they regain their sight and follow Jesus. CULTIVATING THE POWER OF COMPASSION The Dynamic of Entering/Extending God’s Kindom Found in the Five Matthean Passages ONE SEES SEES CARES CARES ACTS ACTS OTHER OVERCOMING the OBSTACLES to Having a ♥ Moved with Compassion • Discovering what keeps us from SEEING the pain/ suffering among and around us? • Addressing the obstacles that keep our hearts from feeling CARE or COMPASSION at seeing the pain/ suffering among and around us. • Giving expression to the power/impulse of CARE or COMPASSION that makes us feel CALLED to do something about the pain/suffering among and around us. MOVING TO COMPASSION Our task must be to free ourselves from the prison [of thinking we are separated from others] by widening our circle of compassion to embrace all living creatures and the whole of nature in its beauty. We shall require a substantially new manner of thinking if humankind is to survive. Albert Einstein, February 12, 1950 MISUNDERSTANDING(S) CONFLICT Unresolved Tensions Unrealized Expectations UnAGREEd-Upon Assumptions RECEIVED UNCRITIQUED CULTURAL BELIEFS RECEIVED UNCRITIQUED RELIGIOUS BELIEFS MISUNDERSTANDING(S) CONFLICT MANAGEMENT CONFLICT RESOLUTION 1. At least one must want the conflicted relationship to change; the other(s) must be open to go through the steps/ process to try to resolve the conflict. 2. Active listening. Each listens w/o interruption to the other[s]’ interpretation except to clarify. Then repeats it. WHY ACTIVE LISTENING IS KEY TO THER PROCESS OF OVERCOMING OUR MISUNDERSTANDINGS • At least 60% of misunderstandings in business arise from “poor listening.” • We listen selectively and primarily to opinions that agree with our own. • We interpret selectively, adapting what we “hear” to our own preconceived ideas as to whether they are “good” or “bad” • We remember selectively. “Selective Inattention” MISUNDERSTANDING(S) CONFLICT MANAGEMENT CONFLICT RESOLUTION 1. At least one must want the conflicted relationship to change; the other(s) must be open to go through the steps/ process to try to resolve the conflict. 2. Active listening. Each listens w/o interruption to the other[s]’ interpretation except to clarify. Then repeats it. 3. Understanding (mutual) flowing from the “active listening.” 4. Acceptance of the one(s) who did “it,” even if the “it” remains unacceptable. 5. Admission that one had an influence in creating the conflict. MISUNDERSTANDING(S) CONFLICT MANAGEMENT CONFLICT RESOLUTION 1. At least one must want the conflicted relationship to change; in response the other(s) must be open to go through the process/steps to try to resolve the conflict. 2. Active listening. Each listens w/o interruption except to clarify. Then repeats it. 3. Understanding (mutual) flowing from the “active listening.” 4. Acceptance of the one(s) who did “it,” even if the “it” remains unacceptable. 5. Admission that one had an influence in creating the conflict. RECONCILIATION 6. Repentance / Apology in words / actions. 7. Forgiveness / Release in words / actions.