Doug Scheller, Global Smart Metering and Beyond Solution Leader
Cheryl Linder, Global GBS Offering Leader
Offering Overview
Smart metering and beyond
28 January, 2011
GBP03036-USEN-00
© 2010 IBM Corporation
Agenda
 E&U Value Chain
 Smart metering & beyond Components
 SM&B Point-of-View (POV) Highlights
 SM&B Experience
 SM&B Tools, Accelerators and Assets
2
© 2010 IBM Corporation
Value Chain
An information value chain has emerged where meters are the
gateway and infrastructure for enabling deeper customer engagement
Traditional electricity value chain
Power
generation
and trading
Power
transmission
Power
distribution
Energy
service
(retail)
Electric
devices and
appliances
End-use
customers
Emerging electricity value chain
Distributed resources (generation, storage, electric vehicles)
Power
generation
and trading
Power flow
Information flow
Power
transmission
Power
distribution
Information and
services
platform owner
Energy
service
(retail)
Information
services
Electric
devices and
appliances
End-use
customers
Information
devices
and appliances
While the traditional value chain stopped at the meter to the premises, the new value chain
will integrate devices beyond the meter and the actions of customers themselves.
3
© 2010 IBM Corporation
Value Chain
In the expanded value chain, the customer has more to offer power
providers and other participants than just payment for energy
Traditional industry value model:
Value to customers (continuous)
Value to customers
(continuous)
 Power
 Reliability
 Universal service
Emerging industry value model:
 Revenue
Reciprocal value from
customers (intermittent)
 Power
 Reliability
 Universal
service
 Environmental
impact
reduction
 Cost saving
 Personalization
 Information
 Services
 Revenue
Third- party product/
service providers





At the same time, customers are
becoming more demanding;
they actually have much more to offer
in reciprocal value to energy and other
product/service providers.
4
 Information
 Services
 Environmental
impact reduction
 Revenue
Information
Personalization
Services
Cost savings
Environmental
impact
reduction
 Revenue
 Information
 Connections/
personal
networks
 Power
 Demand
response
Reciprocal value from
customers (intermittent)
© 2010 IBM Corporation
Value Chain
Mapping out strategies now to take advantage of the new value chain
are required “table stakes”
Who invested in broadband
infrastructure?
Who benefited most from it?
Lesson from telecom: those who build major infrastructure aren’t a lock to be the ones
that will profit most from its presence
5
© 2010 IBM Corporation
Agenda
 E&U Value Chain
 Smart metering & beyond Components
 SM&B Point-of-View (POV) Highlights
 SM&B Experience
 SM&B Tools, Accelerators and Assets
6
© 2010 IBM Corporation
Smart metering and beyond solution offering components
IBM’s Energy and Utility Solution Portfolio addresses a utility’s
business and technology needs across the full energy value chain
POWER GENERATION
OPTIMIZATION
(PGO)
Plant Operations
Fleet Optimization
Supply Expansion
TRANSMISSION &
DISTRIBUTION
OPERATIONS
CUSTOMER OPERATIONS
TRANSFORMATION
(COT)
Mobile Workforce Mgmt
Asset Lifecycle Mgmt
Supply Chain Mgmt
Customer Care
Customer Management
Customer Systems
INTELLIGENT UTILITY NETWORK (IUN)
CORPORATE
SUPPORT
SERVICES
Human Resources
Accounting
Payroll
DELIVERY OPTIONS
IUN Communications Networks
Smart Metering & Beyond
IUN Security
Grid Operations
Emerging Areas
END
USERS
PHYSICAL AND CYBER SECURITY
SOLUTION ARCHITECTURE FOR ENERGY & UTILITIES FRAMEWORK (SAFE)
INFRASTRUCTURE
Servers, storage, communications network and equipment and associated services
7
© 2010 IBM Corporation
Smart metering and beyond solution offering components
The Smart metering and beyond offering includes:
Offering components
Smart Metering
Systems Integration
Complete end-to-end smart meter implementation and program
management including project planning and justification, management of
meter deployment and communication networks, installation of Meter Data
Management Systems and integration to utility back-office systems
Centralized Meter
Data Services
Planning, development, connecting and integrating meter data from multiple
utilities into an aggregated business model
Meter Data Analytics
Applying business analytics to data collected from smart meters and other
devices to gain insights into site interactions, smart meter infrastructure and
grid enterprise participants.
Smart Meter
Operations
Metering Innovation
8
Features
Designing, building, and providing application management and hosting
support and services to optimize the support of the smart meter
infrastructure and related applications.
Identification, design, and incorporation of emerging metering capabilities as
part of a smart grid deployment that needs to integrate with home area
networks, electric vehicles, smarter buildings, renewable energy resources,
microgrids and other new grid enterprise participants.
© 2010 IBM Corporation
Smart metering and beyond solution offering components
IBM Smart metering and beyond cross brand capabilities
WHAT SHOULD
I DO ?
RESEARCH
BUSINESS
CONSULTING
TECHNOLOGY
CONSULTING
SOFTWARE
AND
HARDWARE
9
HELP ME DO IT
MANAGE IT
FOR ME
Pilots and
First-of-a-Kind Projects
Smart Metering
Planning
Smart Metering
Technology Planning
Joint Solution
Development
Systems
Integrator
Technical Services
Provider
Application Management
Hosting and Service
Management
Software and Hardware
Solutions
© 2010 IBM Corporation
Smart metering and beyond solution offering components
Smart metering and beyond Research offering components
Solution Driven Strategy
 Smart grid enablement
–
–
–
–
–
–
–
–




Real-world aware systems-of-systems architectures
Modeling, analytics, and optimization
Renewable and EV integration, optimization
Demand response
Interoperability frameworks and messaging
Cyber-physical system security
Social computing
Compute and storage clouds, HPC
Joint research and pilots




Regional Demonstrations
National Labs
Universities
Industry / client partners, technology consortia
Committees and standards
 DOE GridWise Architecture Council
 NIST SG Working Groups
 ISO, IEC, IEEE, …
– Smart grids, Batteries, Plug-In Vehicles
 First of a kind projects
Intelligent buildings and green data centers
Photovoltaics (PV)
Battery storage for EV
Chip and server systems power management
10
© 2010 IBM Corporation
Smart metering and beyond solution offering components
Smart metering and beyond GBS offering components
These service components support the Smart metering offering in accordance with Intelligent Utility
Network (IUN) methodology.
• Smart Grid strategy
development
• Smart Metering strategy
development
• Project Planning & Project
Management
• Business Case Development
and Review
• Business Process Redesign
and Requirements Identification
• Systems Integration
• Communications Network
Planning
• Deployment
• Management & Security
• Regulatory Strategy and
Support
11
• Technology Validation and
Testing
• Systems Architectural Planning
• Vendor Evaluation
• Selection
• Contracting and Management
• Pilot Design and Execution
• AMI Operations Planning
• AMI System Management &
Security
• MDMS and Head End
Application Management
• Managed Application
© 2010 IBM Corporation
Smart metering and beyond solution offering components
Smart metering and beyond GTS offering components
Our IBM GTS portfolio covers a full range of IT offerings supporting the Smart Metering &
Beyond Infrastructure
Service Management Life Cycle
Data Center
Services
Strategy &
Design
Workplace
Services
Middleware Services
Server Management
(Distributed &
Mainframe)
Data Center Site &
Facilities
Enterprise Security
Compliance
Management
Service Desk
Integrated
Communications
Service Mgmt &
Governance
Storage Management
Managed
Operations
Business and
Application Services
Strategy & Design Consulting
End User Services
Transition,
Implementation,
& Transformation
Enterprise
Services
Mobility Services
Business Continuity
and Resiliency
Enterprise Application
Services from GBS
Application Innovation
Services from GBS
Business Analytics and
Optimization from GBS
Managed Business
Process Services
Maintenance & Technical Support
12
© 2010 IBM Corporation
Smart metering and beyond solution offering components
Smart metering and beyond SWG offering components
SAFE Framework for Asset Lifecycle Management
13
© 2010 IBM Corporation
Smart metering and beyond solution offering components
Smart metering and beyond STG offering components
IBM can analyze, size and deploy the right infrastructure for Smart Meter
Deployments.
Information
14
compliance
availability
retention
security
© 2010 IBM Corporation
Agenda
 E&U Value Chain
 Smart metering & beyond Components
 SM&B Point-of-View (POV) Highlights
 SM&B Experience
 SM&B Tools, Accelerators and Assets
15
© 2010 IBM Corporation
SM&B POV Highlights
Demand reduction is emerging to drive smart metering deployments
in developed countries; replacing operational efficiency drivers
Grid Efficiency Drivers
North America
& Western
Europe
 Efficiencies
 Grid automation
 Competitive markets
Grid Efficiency
Drivers
Latin America,
Asia & Pacific
Demand Reduction Drivers
 Governance model
 Policy agenda
 Energy independence
 Demand reduction
 Renewable energy integration
Demand Reduction
Drivers
1st Generation
Reliability
Drivers
2nd Generation
Reliability Drivers
 Growth capacity
 Electricity theft reduction
 Access
 Energy demand growth
 Reliability
16
3rd Generation
© 2010 IBM Corporation
SM&B POV Highlights
Benefits realization is immature, but examples demonstrate value in
key areas
Revenue enhancement
 Estimation rate reduced over 85% from the nonsmart meter estimation rate:
 Cash flow
- Non-smart meter estimation rate => 1.75%:
– Fewer estimated bills
Smart meter estimation rate => 0.25%2
– Shorter billing cycles
 Loss Identification
– Tamper alarms
– Load balancing
– Move-in detection
 Loss response
– Load limiting
– Remote and virtual disconnect
 Smart meter data indicated
more electricity theft “than
anticipated.”1
 Electricity theft arrests double
and $1.6 billion in electricity
payments recouped sooner
over a two year period3
Demand management
 Time-based pricing (TOU, CPP)
 Energy profiling and analysis
 Online energy audits / analysis
 Load control extensions
Distribution operations / reliability
 Outage detection and restoration
– Identifying “single-light-out”
situations
 Asset optimization
– Asset loading
 Emergency response
– Emergency load shedding
 Reduced truck rolls to
confirm service after outages.
 Avoiding 2,000 truck rolls per
storm, which was not in the
original business case.1
Customer service
 Better customer information
for Customer Service
Representatives
 Reduced customer call volumes
 Reconnect time – 36
minutes, 05 seconds2
Sources: 1IBM Analysis for 1 million meter deployment; 2Smart Grid News, Sept 17, 2010; 3 Jacksonville Electric Authority (JEA), smartmeters Research Store, Dec 7, 2010
17
© 2010 IBM Corporation
SM&B POV Highlights
The mainstream media is focusing primarily on initial stumbles and
perceived threats to the consumer
ACCURACY
 Texas Regulators Order Smart Meter Accuracy Check Power Market Today, 8 March 2010
 Petition to suspend PG&E's program, "until questions
about their accuracy are fully resolved.“ - The Wall
Street Journal, 9 Sept 2010
PRIVACY
and DATA SECURITY
 Data a "treasure trove" for hackers,
thieves or marketers - The Windsor
Star, 20 August 2010
 Smart Meters are the entry gates for
hackers - SPIEGEL, 30 March, 2010
 Once hacked, the devices could infect
the UK's entire smart grid - SC
Magazine , 2 September 2010
VALUE
 Expensive "savings" with Smart Meters
- SPIEGEL, 16 August, 2010
Smart meter
deployment
 The consumer is “not prepared to
pay a premium for metering” –
New Zealand Herald, 11 Aug 2010
HEALTH
 PG&E customers allege “public
health” risks from smart meters Power Market Today, 8 Sept 2010
18
 The business case for smart grid is a
bit tough to build - South China
Morning Post , 28 June 2010
IMPLICATIONS
 Protesters Halt Smart Meter Installation in Santa
Cruz County – KSWB, Aug 27, 2010
 SMART-meter grievances have prompted a 600%
rise in complaints - Herald-Sun, 26 June 2010
© 2010 IBM Corporation
SM&B POV Highlights
Larger smart meter deployments are driving change across the
smart meter infrastructure and in the end-to-end network
Premise
Last mile LAN
Data center –
NMS and MDMS
WAN
Data center –
legacy apps
Customers and
other stakeholders
Office Network
Backhaul Network
Access Network
Neighborhood Network
Home Area Network
Load control
devices
Meter Data
Management
System
Meter
communications:
Standards
are evolving.
Displays
Retailers
CIS
OMS
Meters
Home Energy
Management
System:
Standards
and architectures
emerging.
Web
LAN
WAN
ERP
Customer
External data
provision
Data
Collection
Systems
GIS
Integration with existing
distributor systems
Network protocols: Standards for the smart
meter network layer are evolving toward
Internet Protocol (IP).
19
Smart Metering and Beyond offering from IBM
© 2010 IBM Corporation
Agenda
 E&U Value Chain
 Smart metering & beyond Components
 SM&B Point-of-View (POV) Highlights
 SM&B Experience
 SM&B Tools, Accelerators and Assets
20
© 2010 IBM Corporation
SM&B experience
IBM smart metering engagements span the globe
North America:
Europe:
American Electric Power
Austin Energy
BC Hydro
BELCO
CenterPoint Energy
Con Edison
Consumers Energy
CPFL Energia
Entergy
First Energy
Florida Power & Light
Hydro One
Hydro Ottawa
IESO (Ontario)
London Hydro
NV Energy
Oncor
Ontario Energy Board
Pacific Gas & Electric
Pacific Northwest National
Laboratory
PECO
Pepco Holdings Inc
Progress Energy
Smart Meter Texas
Southern California Edison
Toronto Hydro
A2A - AEM Torino
A2A - ASM Brescia
Alliander
EDF (France)
EDF Energy (UK)
EDP
EnBW
Endesa
21
Enemalta
Enel
ESB Networks
Göteborg Energi
MVV Energie AG
Nuon
Oxxio
RWE npower
Scottish & Southern Energy
30 Italian distributors
Australia:
Country Energy
Energy Australia
Western Power
© 2010 IBM Corporation
SM&B experience
IBM’s smart meter experience drives deeply into our offering areas
Key client references
Offering components
22
Smart Metering Systems Integration






Centralized Metering Data Services
 IESO
 Smart Meter Texas
Meter Data Analytics
 A2A
 American Electric
Power
 FirstEnergy
 npower
 NV Energy
Smart Meter Operations
 Oxxio
 IESO
 Smart Meter Texas
Metering Innovation
 Powermatch
 Oncor
CenterPoint
Enemalta
ESB
Hydro Ottawa
IESO
Oncor




Oxxio
Pacific Gas & Electic
Pepco Holdings (PHI)
Southern California
Edison




Oncor
Oxxio
Pacific Gas & Electic
Southern California
Edison
 CenterPoint
© 2010 IBM Corporation
SM&B experience
IBM has real, hands-on experience with most smart meter
infrastructure and Meter Data Management System vendors
MDMS
vendor
Common
project
Technical
evaluation
Integrate
Maintain
Smart meter
infrastructure
vendor
Aclara
Aclara
eMeter
Actaris (Itron)
Ecologics
Landis+Gyr
EnergyICT
Elster
EnergyAxis
Itron
Common
project
Evaluate
Integrate
Deploy or
maintain
Hunt TS2
Oracle
Lodestar
Itron OpenWay
OSIsoft
Iskramenko
Sensus FlexNet
Silver Spring
Networks
SmartSynch
Tantalus TUNet
Trilliant
Networks
23
© 2010 IBM Corporation
SM&B experience
IBM’s smart meter experience includes end-to-end solutions as well
as expertise in each area of smart meter programs
Strategy
 Strategy
development
 Business cases
 Technology pilots
Planning and
selection
 Project planning
 Vendor selection
 Regulatory support
Pre-deployment
preparation
Implementation
 System architectures
 System integration
 Field trial planning
and execution
 Deployment
 Vendor management
 Software
implementation
Operations
 Hosting
 Application
management
 Operations
management
IBM understands the key success factors, linkages and dependencies in
smart meter programs through experience advancing projects through
strategy, planning and deployment.


24
Number of projects: 9
Meters represented: Over 20 million meters
IBM strategic support incorporates deep industry
and technical insight through ongoing stakeholder
and partner engagement.
IBM’s strategies and plans can be implemented
because they incorporate lessons learned from
hands-on deployment experience.





Number of projects: 25
Meters represented: Over 35 million meters
Number of projects: 35
Meters represented: Over 19 million meters
Lead systems integrator: 9
© 2010 IBM Corporation
Agenda
 E&U Value Chain
 Smart metering & beyond Components
 SM&B Point-of-View (POV) Highlights
 SM&B Experience
 SM&B Tools, Accelerators and Assets
25
© 2010 IBM Corporation
SM&B Tools, Accelerators and Assets
Significant investment has already been made in harvesting and developing
Smart metering and beyond Tools, Accelerators and Assets for Sales
Enablement
Quick Reference
Guide
Value Driven
Proposal Insert
Client POV
Presentation
IBM Global Energy & Utilities


Solutioning Kit
Sales Enablement Package
Minimum artifacts for a Solutioning Kit
Context: Overall Asset Hub Taxonomy


Smart metering and beyond
IBM’s global point of view
GBP03036-USEN-00
Overview
Internal
Overview
Materials
Education
Materials
Sales
Accelerators
Executive
Briefing
Artifacts
Sales
Guidance
Design and Delivery
Accelerators

Demo
Artifacts
Deal
Artifacts
Key
Solutioning
Artifacts
Design &
Delivery
Materials
• Scoping and • Arch Decisions
Estimating • Arch Overview
Guidance
Diagram
(Project
• Component
Estimates)
Model
• Logical Data Model
• Non-Functional
Requirements
•
Operational Model
Notes:
• Process Definition
Blue – Meets minimum artifacts required for input to solution design.
• Requirements Matrix
Other possible assets in Asset Hub taxonomy not shown for clarity.
• Service Model
Based on work with SWITA’s S&D, and GBS; GTS still under
• System Context
discussion; STG applicability not yet assessed.
• Use-Case Model
• Work Breakdown
* List of ready to sell Code Assets in GBS - commercialized. This is a
Structure
dynamic list with new additions added or taken off continually...
• Viability
Ready to Sell GBS Assets
Assessment
• Case Studies (AAB)
• Customer
Challenge
Brief (AAB)
• Solution
Briefs (AAB)
7
Training Course
Collateral/Solution Brief
Building
Blocks*
Reference
Models &
Architectures
Demos
IBM Assets
• Component
Business
Model (CBM)
Maps
IBM Products
or Offerings
Example of a well-defined Industry offering - with many of the work
products pre-created:
Insurance Operations of the Future
© 2010 IBM Corporation
Internal Webinar/Podcast
Design &
Delivery
Guidance
3rd party
Products or
Offerings
© 2010 IBM Corporation
Partner Ecosystem
IBM Global Energy & Utilities




Smart metering and beyond
IBM’s global point of view
GBP03036-USEN-00
© 2010 IBM Corporation
All Smart metering and beyond Tools, Accelerators and Assets are accessible through the newly
developed E7U industrySPACE Wiki here.  above indicates currently available. indicates indevelopment.
http://w3.ibm.com/connections/wikis/home?lang=en#/wiki/W7376549beb2d_4d95_9d87_e11abbc90adb/page/Smart%20metering%20and%20beyond
26
© 2010 IBM Corporation
SM&B Tools, Accelerators and Assets
Investments have also been made in developing Delivery Tools,
Accelerators and Assets
Architecture Overview
Delivery Enablement
Package


Solutioning Enablement
Package
Minimum artifacts for a Solutioning Kit
Context: Overall Asset Hub Taxonomy
Overview
Internal
Overview
Materials
Education
Materials
Sales
Accelerators
Executive
Briefing
Artifacts
Sales
Guidance
Design and Delivery
Accelerators

Demo
Artifacts
Deal
Artifacts
Key
Solutioning
Artifacts
Design &
Delivery
Materials
• Scoping and • Arch Decisions
Estimating • Arch Overview
Guidance
Diagram
(Project
• Component
Estimates)
Model
• Logical Data Model
• Non-Functional
Requirements
•
Operational Model
Notes:
• Process Definition
Blue – Meets minimum artifacts required for input to solution design.
• Requirements Matrix
Other possible assets in Asset Hub taxonomy not shown for clarity.
• Service Model
Based on work with SWITA’s S&D, and GBS; GTS still under
• System Context
discussion; STG applicability not yet assessed.
• Use-Case Model
• Work Breakdown
* List of ready to sell Code Assets in GBS - commercialized. This is a
Structure
dynamic list with new additions added or taken off continually...
• Viability
Ready to Sell GBS Assets
Assessment
• Case Studies (AAB)
• Customer
Challenge
Brief (AAB)
• Solution
Briefs (AAB)
Example of a well-defined Industry offering - with many of the work
products pre-created:
Insurance Operations of the Future
7
27
Training Materials
Design &
Delivery
Guidance
Building
Blocks*
Reference
Models &
Architectures
IBM Assets
• Component
Business
Model (CBM)
Maps
IBM Products
or Offerings

3rd party
Products or
Offerings
© 2010 IBM Corporation
© 2010 IBM Corporation
SM&B Tools, Accelerators and Assets
Actions & Next Steps
 Roll-out
– POV University call 17 Dec
– Anchor Client Industry Framework and Solution Gap Workshop 11 Jan
– CEE University presentation 24 Jan
– Smart metering and beyond Launch on E&U Academy call 28 Jan
– Sales Enablement University call Feb
– Demo/Asset call early Mar
– Global Community development and regular communication




 Offering Wiki
– Partner Ecosystem update
– Contacts update
– On-going Maintenance/Periodic update
 Smart Metering and Beyond Component Detail
– Deck for each component
– At least 2 references per component
– MDMS IBM Compatibility matrix
– NAN/AMI IBM Compatibility matrix
– Brand content coordination for Research, GBS, GTS, SWG and STG
 Region/Customer Coordination
– Theater quarterly call with E&U leadership on needs and customer focus
– Anchor customer focus
– Asset development/harvest focus customers
28
© 2010 IBM Corporation
SM&B Tools, Accelerators and Assets
Assets in support of Smart metering and beyond



 Rapid Start Toolkit
 IBM Program Work Center
 eMeter Smart Grid Appliance
 Network Operations Center
 SAP to MDUS Integration
 IBM ISV MDM Compatibility Matrix
 Smart metering and beyond component detail artifacts (avail. For
Centralized Meter Services)
 eMeter Smart Grid Appliance support from RDS
 GTS Maintenance & Technical Services packaged with Network
Operations Center
 IBM ISV AMI Compatibility Matrix
 IBM Systems & Storage Collaboration
29
© 2010 IBM Corporation
SM&B Tools, Accelerators and Assets
IBM Smart Meter Rapid Start Kit enables the rapidly definition and
design of projects
Mobilize
These toolkits
allow IBM team
members to
leverage assets
and knowledge at
existing and new
clients to
accelerate delivery
of business value.
Formulate
Assess
Define
Design
Goal
Deliver
Rank
0. Fairfield Charter Mission
1. Become the Market Leader
1.1 Double South Pacific Operations
1.2 Open Australian Operation
1.3 Increase Promotions by 40%
1.4 Expand Boat Models by 50%
1.5 Return Fair Profit
2. Satisfy Customers
2.1 Achieve 40% Repeat Business
2.2 Increase Charter Flexibility
2.3 Publish Guidebooks in 2002
2.4 Achieve Zero Sailboat Complaints
2.5 Expand Adventure Operations
3. Maximize Returns
3.1 Increase Boat Usage by 25%
3.2 Develop Multi-Charter Packages
3.3 Decrease Equipment Failures
3.4 Pre-Qualify All Charters
3.5 Institute Educational Requirements
Smart meter business
process planning tools
4
Optimize
Goal ranks show the relative
importance of each goal
5 = Critical
3
4
4
3 = Important
5
2
1
1 = Desired
5
A critical ranking implies that the
4
goal must be achieved to ensure
2
the long term success of the org.
5
1
An important ranking implies that
3
impact on future success.
the goal has a direct, but lesser
4
2
A desired ranking implies that the
5
business will succeed without achieving
3
the goals, but its performance could be
improved if the goal was realized.
Organizational frameworks
Functional requirements
and process maps
AMI Implementation Roadmap
Phase 3
Demand
Response
Phase 2: Deployment
Phase 1: Pre-Deployment
Preparation
Routine Reads
= Input & Adjustment
Retry Request / IF-CSB-1100-NW
Head
End
Business
Process
Workshops
Detailed
Design
Build
Test
Business
Process
Workshop
Reset Failure Event /
IF-CSB-1090-NW
Detailed
Design
Build
Test
Business
Process
Workshops
Technology
Market
Assessment
Deployment
Strategy
Business Strategy
Regulatory Policy
Create FSO Request /
IF-CSB-1360-NW
Events /
IF-CSB-1160-NW
Reject FSO Request /
IF-CSB-1380-NW
Test
Deploy
New Meter Registration /
IF-CSB-1540-NW
Business Case/
Cost Benefit
Open Gateway Request /
IF-CSB-1440-NW
Reverse Flow
Event /
IF-CSB-1160-NW
On Demand Read Data
EDI
Gateway
IHD
Pairing
End
User
IHD
Via Phone
With CSR
working
with
Head-End
Analyst
Pairing Details /
IF-CSB-1470-NW
F-Sync from CIS to HE /
IF-CSB-1550-NW
F-Sync from
MIS to HE
/ IF-CSB-1550-NW
Voltage Status Request /
IF-CSB-1620-NW
Voltage Status
Data / IF-CSB-1650-NW
Governance models
Pairing Details /
IF-CSB-1470-NW
On-Demand Read Data / IF-CSB-1280-NW
Profile Change
ERCOT
On-Demand Read Data / IF-CSB-1270-NW
Update FSO
Request
First Manual Read
Profile Change
Events /
IF-CSB-1170-NW
Profile Change
Profile Change
IHD
Pairing
Meter and Premise Data
Request /
IF-CSB-1680-NW
Create FSO Ticket
Events /
IF-CSB215-NW
Events /
IF-CSB-215-NW
F-Sync from MIS
to CIS / IF-CSB1570-NW
Meter and Premise
Data /
IF-CSB-1690-NW
MWM
Pairing Details /
IF-CSB-1470-NW
F-Sync from
MIS to HE
/ IF-CSB-1590-NW
Voltage Status Request /
IF-CSB-1620-NW
Voltage Status
Data / IF-CSB-1650-NW
AMS
Portal
Meter and
Premise Request
And Data
End
User
REPs
F-Sync from MIS
to CIS / IF-CSB1570-NW
Open Gateway Request / IF-CSB-1430-NW
Pairing Details /
IF-CSB-1480-NW
F-Sync from CIS to HE /
IF-CSB-1550-NW
F-Sync from
MIS to HE
/ IF-CSB-1590-NW
Profile Change
On-Demand Read Request /IF-CSB-1220-NW
Open Gateway Request /
IF-CSB-1430-NW
Pairing Details /
IF-CSB-1480-NW
Meter
Usage Request /
IF-CSB-1600-NW
Meter Usage Data /
IF-CSB-1610-NW
Pairing Details /
IF-CSB-1480-NW
On Demand
Read Request
& Data
Meter
Usage Request & Data
Pairing Details /
IF-CSB-1460-NW
Risk Management
Strategy
Internal /External Issues and Considerations
Solution frameworks and
implementation plan templates
On Demand Read Request
Cancel FSO Ticket
F-Sync from CIS to
MDMS /IF-CSB-1560-NW
REPs
Pre-Reset Meter Data
On Demand Read Data
AMS
ODS
CIS
Cancel FSO Request /
IF-CSB-1390-NW
Events / IF-CSB-215-NW
Existing
Distribution &
Planning
Process
Off Cycle Peak Demand Reset
On Demand Read Request
On Demand Read Data
Reset Failure Event /IF-CSB-1170-NW
CIS
Existing
MDMS
Open Gateway /
IF-CSB-1445-NW
On Demand Read Request
Peak Demand Reset Event / IF-CSB-1170-NW
Events / IF-CSB-1170-NW
Sync /
IF-CSB-1510-NW
Head
End
Build
Billing Data ( 810)
Pre-Reset Meter Data
Pre-Reset Meter Data/ IF-CSB-1140-NW
On-Demand Read Data /
IF-CSB-1270-NW
Updates to FSO Request /
IF-CSB-1370-NW
On-Demand Read Data /
IF-CSB-1250-NW
Detailed
Design
Pairing Details /
IF-CSB-1450-NW
30
On-Demand Read Data /
IF-CSB-1280-NW
Reverse Flow Event /
IF-CSB-1090-NW
REP’s VEE’d File
Off Cycle Peak Demand Reset
Pre-Reset Meter Data
Pre-Reset Meter Data/
IF-CSB-1140-NW
First Manual Read /
IF-CSB-1320-NW
Peak Demand Reset
Event / IF-CSB-1170-NW
Request to set AMI Flag /
IF-CSB-1330-NW
Events / IF-CSB-1090-NW
Events / IF-CSB-1170-NW
Field Test??
Release 3
Planning
Off Cycle Peak Demand Reset
On-Demand Read Request /
IF-CSB-1220-NW
New Meter/ IF-CSB-1510-NW
On-Demand Read Request /
IF-CSB-1240-NW
REP’s VEE’d File
Reset Failure Event /
IF-CSB-1170-NW
On-Demand Read Data /
IF-CSB-1260-NW
Deploy
ERCOT
Billing Data ( 810)
On Demand Read Request
On Demand Read Data
Billing Data ( 810)
Billing Data ( 810)
Pre-Reset Meter Data /
IF-CSB-1130-NW
MDMS
Reset Failure Event /
IF-CSB-1160-NW
Reset Failure Event /
IF-CSB-1170-NW
On-Demand Read Request /
IF-CSB-1230-NW
VEE’d File
OMS
Billing Data / IF-CSB-1355-NW
I Sync/ IF-CSB-1500-NW
RF
Meter
Release 2
Planning
Technology
Development
Strategy
Pre-Reset Meter Data/
IF-CSB-1140-NW
Peak Demand Reset
Event / IF-CSB-1160-NW
Peak Demand Reset
Event / IF-CSB-1170-NW
Peak Demand Reset
Event / IF-CSB-1090-NW
Deploy Maintain
VEE’d File
OMS Data / IF-CSB-1310-NW
Register Reads For today’s billing /
IF-CSB-1350-NW
Calendar Billing Cycles Details /
IF-CSB-1060-NW
Off Cycle Peak Demand
Reset Request / IF-CSB-1200-NW
On Demand Read /
IF-CSB-1290-NW
On Demand Read Data /
IF-CSB-1300-NW
Reverse Flow Energy Read
Register Data / IF-CSB-1050-NW
Calendar billing Cycles Details /
IF-CSB-1070-NW
Off Cycle Peak Demand Reset
Request / IF-CSB-1210-NW
Pre-Reset Meter Data/
IF-CSB-1120-NW
Pre-Reset Meter Data /
IF-CSB-1130-NW
Pre-Reset Meter Data /
IF-CSB-1110-NW
Field Test(s)
Release 1
Planning
VEE’d / IF-CSB-1340-NW
VEE’d / IF-CSB-1340-NW
Interval Read Data / IF-CSB-1010-NW
Registers Read Data / IF-CSB-1020-NW
Recovered Read Data /IF-CSB-1030-NW
Reverse Flow Energy Read
Interval Data / IF-CSB-1040-NW
Peak Demand Reset Request /
IF-CSB-1080-NW
AMI Strategy
Pairing Details /
IF-CSB-1470-NW
MIS
Meter Key Request /
IF-CSB-1400-NW
Meter Key Response /
IF-CSB-1410-NW
Voltage Status
Request and Data
Oncor
Meter and
Premise Request
And Data
Voltage Status Request /IF-CSB-1620-NW
Voltage Status
Data / IF-CSB-1650-NW
Voltage Status Data / IF-CSB-1650-NW
Domain definitions
Smart meter
cost/benefit benchmarks
© 2010 IBM Corporation
Benefices Rapides et Durables
SM&B Tools, Accelerators and Assets
… and includes business requirements accelerators, and interface
inventory accelerators
Mobilize
Assess
Formulate
Define
Design
Deliver
Optimize
Scope of
business requirement accelerators
Over 20,000 functional and non-functional business
related to Meter Installation, Meter to Cash,
Customer Care, Distribution Automation, Network
Operations, Demand Management, Home Area
Networks and In Home Displays. Our accelerators
span over 20 Smart Grid vendors
31
Scope of
interface inventory accelerators
Basis for accelerators:
Over 500 interfaces identified with business
data elements business related to Meter
Installation, Meter to Cash, Customer Care,
Distribution Automation, Network
Operations, Demand Management, Home
Area Networks and In Home Displays.







Pacific Gas & Electric
Southern California Edison
PHI
Oncor
Progress
CenterPoint
Sempra
© 2010 IBM Corporation
SM&B Tools, Accelerators and Assets
eMeter Smart Grid Appliance reduces risk, streamlines the
integration process, and applies experience and expertise
Mobilize
Assess
Formulate
Define
Design
Deliver
Optimize
To enable utilities to reduce risk, cut time out of the integration process, get access to experience and expertise for their Smart
metering programs, IBM has teamed with eMeter to offer the Smart Grid Appliance: a pre-integrated readily scalable, bundled
solution of all the server hardware, software and services needed to start a project out on the right track on day one. This
appliance can help utilities cut smart grid implementation and test cycle time from a year or more to as little as six months and
reduce implementation costs by as much as 60 percent.
Market (meters)
30,000 – 100,000
100,000 – 500,000
P750
P750
6 core 3.3 GHz P7
12 core 3.3GHz P7
(8 way P6 equivalent)
(~ 15 way P6 equivalent)
Memory
32 GB
64 GB
Storage
Qty 16 – 2.3TB Raw
Storage
146.8 GB 10K RPM
SAS SFF Disk
Onboard Storage
Qty 32 – 4.6TB Raw
Storage
146.8 GB 10K RPM
SAS SFF Disk
Onboard Storage
IOPS >= 40 – 120m
(RAID 5)
IOPS >= 120 – 600 (RAID
5)
Single 4U Rack
mountable appliance
Single 4U Rack mountable
appliance
~ $50,00
~ $110,000
~ $1.66 - $1.00
~ $1.10 - $0.22
~ $0.14 - $0.09
~ $0.10 - $0.02
IBM Platform
CPU
Form Factor
Total Cost
Cost per meter
(purchase)
Cost per meter per
month (12 month
Service)
32
© 2010 IBM Corporation
SM&B Tools, Accelerators and Assets
NOC - Smart Metering / AMI Network Management Solution
Tivoli Security
(TSIEM, TAM, TIM, TSPM, TCIM)
AMI Servers
WebSphere DataPower XI50
Network Management
IBM Tivoli Network Manager
● BM Tivoli Netcool Configuration Manager
●
Enterprise Application Interfaces
Private /
Events Management
Asset Management
IBM Tivoli Netcool Omnibus
● IBM Tivoli Netcool Impact
(Maximo EAM and TAMIT)
●
Dashboards, Analytics, Service Monitoring
IBM Tivoli Business Service Manager
BM Tivoli Monitoring and ITCAM
● IBM Infosphere Stream Cognos and SPSS
●
●
33
*RED: Core Products in Solution Bundle
Outage Management
(TSRM)
*Blue: Adjacent/Secondary Products
© 2010 IBM Corporation
SM&B Tools, Accelerators and Assets
SAP to MDUS (MDM ISV’s) Integration Template and
Accelerator in La Gaude
•
Start from the La Gaude AMM set-up
•
Pune SAP IS-U
harvesting
Introduce SAP (IS-U/CRM/PI) as the ERP/call
center engine needed for the new scenarios,
as per SAFE guidelines
•
Npower/SSE
use case
harvesting
•
SAP
IS-U
ws PI CRM
Metering
Infrastructure
CIM
C
M
M
Enterprise
Service Bus
34
ws
C
ERP
(substitute)
ws
MDM
WS ESBWS ESB
M
Tivoli
Security
By leveraging whatever SAP asset that
can be harvested from Pune
By leveraging npower/SSE use case
requirements
And in parallel
•
Make sure that the Tivoli Security architecture
defined by Sadu team can apply as-is on this
set-up
AMM
console
Metering
Management
ws
EAM
Monitor.
FFA
IPS / Site Protector / PSIEM / …
© 2010 IBM Corporation
SM&B Tools, Accelerators and Assets
ISV MDM Linkage and Capability Accelerator - Functional Comparison
Summary example
eMeter
EnergyICT
Itron
Lodestar
OSIsoft
Ecologic
Relationship Management
Collect
Device Management
Exception Management
Residential VEE & Billing Support
Provide
C&I VEE & Billing Support
Outage Management
Customer Service Automation
Customer Presentment
Use
Revenue Protection
Distribution Planning
35
Not part of product roadmap
Developed, but not in production.
Meets some of the functional scope
In full production at least two sites
Meets most of the functional scope
Part of long-term product roadmap, but not developed
Recently released and in limited production (e.g. pilots)
Meets some of the functional scope
Mature production in production at several sites
Meets most or all of the functional scope
© 2010 IBM Corporation
SM&B Tools, Accelerators and Assets
RDS - The longer the deployment takes, the longer the middleware
investment sits idle. Rapid Deployment Services (RDS) will extend this
capability to the eMeter Smart Grid Appliance Asset
The number of components multiply the
deployment time.
 Every virtual or physical server in the
solution is a configuration item or a
touch point for software installation
and configuration.
 For a simple 10-server solution, the
manual effort will take approximately 92
steps, and hundreds of hours of labor.
 A single solution contains at least eight
different complex products and
operating systems, requiring at least
eight different high-level skill sets.
10 server
generic Web application solution
1.
2.
3.
4.
5.
6.
36
Load balancer
Web server
Web server (redundant)
Proxy server or Web
seal
Application server 1
Application server 2
7. Lightweight Directory Access
Protocol or directory or service
registration server
8. Monitoring server
9. Database server
10. File or File Transfer Protocol or
media or content server
© 2010 IBM Corporation
SM&B Tools, Accelerators and Assets
MTS - Maintenance and technical support capabilities
The following diagram illustrates how the maintenance and technical support capabilities are focused in the data center and
across the WAN
Existing MTS offering/capabilities
Premise
Last mile LAN
1
Hardware
Maintenance/
Software
Support :
networking
equipment
Extension of MTS offering/capabilities
Data center –
NMS and MDMS
WAN
1
Hardware
Maintenance:
networking
equipment
Data center –
legacy apps
Customers and
other stakeholders
1
Hardware Maintenance / Software
Support:
servers, storage, networking
equipment, OS, middleware and
SWG platforms
(minimum of L1/L2
support)
(minimum of
L1/L2
support)
To-be-developed MTS offering/capabilities
2
IBM Smart Grid Solution Support
3
Bundled Smart Grid Solution Support (i.e., eMeter-Power)
4
Technical Support Out-tasking (TSO)
5
End to End Support Management
MTS core capabilities lie in
supporting the data center
37
© 2010 IBM Corporation
SM&B Tools, Accelerators and Assets
MTS - Retail POS and Banking ATM/ABM present strong analog examples
illustrating MTS’s capabilities to support a distributed network environment
Premise
Banking Automated Teller
Machine (ATM)/
Automated Banking
Machine (ABM) Support
Last mile LAN
Overview
WAN
Data center –
Legacy apps
Equipment Supported
• MTS provides ATM/ABM technical
• ATM/ABM machines (remote and on-
support for a large number of banking
institutions globally
• Our Delivery teams not only provide
remote support services to banks, but
our SSRs enter the bank branch to
repair and replace ATM/ABM machines
and their parts
• For two of the biggest banks in
Canada, MTS provides ATM
monitoring from a centralized deliver
center, monitoring approximately 3,500
ATMs over a wide geographic footprint
site support and repair)
• Data center equipment (networking,
servers, storage)
KEY
MTS L1.L2.L3 support
MTS w/ partners
38
© 2010 IBM Corporation
Smart Metering Opportunity: Data Processing & Management
Solution Partners (FIT-FOR-PURPOSE)
Network
Head End and
Meter Data
Management
Operations
SMart
+
Servers
Systems Software
55% North
America
40% Europe
7% SE Asia
2010 – 2015 and Beyond
Meter Install
Case Study
Smart
Meters
Source: Pike Research
&
Storage & Archival
2010 - 2015
Meter Installation
Penetration Rate:
Meter Data
Backup and
Recovery
Smart Metering
Software
Software
IBM
Best Hardware, Software, Services
Smart Metering Solutions
Device
Intelligent Utility
Network
4M meters,
85% read 1/ hr,
15% read 1/15 mins
Head-end & MDMS
Data
Tsunami
Storage case over 3 years
MDMS Copy for Analytics
Terrabytes (TB)
140.0
MDMS Full Backup
120.0
MDMS Disaster Recovery
100.0
MDMS Active
80.0
Head End Full Backup
60.0
Head End Disaster Recovery
Head End Active
40.0
MDMS Total
20.0
Head End Total
0.0
6
12
18
24
Months
39
30
36
Power
Generation
Energy Retail
Term
Benefits
137TBytes
160.0
Transmission
& Distribution
Additional
Business
Value Impact
Longer
Smart Metering System Data
~ $19.5 Billion
250 million
meters
Customer
Management
42
2010- 2025
• Data Strategy
• Communication
• IT Skills/Education
• IT Management
• Agility
• Risk Management
• Customer Focus
• Modular Design
• Integrated Solution
• Scalability
• Apps. Performance
• Data Intelligence
Partners + IBM (HW, SW, Services) = SCALABLE, Integrated, Global Solution
© 2010&IBM
Corporation
Support, Technology,
Technology, Testing,
Testing, Marketing
Marketing programs,
programs, Delivery
Delivery options,
options, Differentiation,
Differentiation, Analytics,
Analytics,
more
IBM => Support,
& more
AEM - ARGUS
40
© 2010 IBM Corporation
ELECTROMAGNETICA - ENERGSys
41
© 2010 IBM Corporation
Landis Gyr
42
© 2010 IBM Corporation
Landis + Gyr
43
© 2010 IBM Corporation