University of Oregon
Applied Information Management Master's Degree Program
Lean Six Sigma
Summer 2015
Course Resources
Books and Articles
American Society for Quality. (n.d.). Control chart. Retrieved from http://asq.org/learnabout-quality/data-collection-analysis-tools/overview/control-chart.html
American Society for Quality. (n.d.). Failure mode effects analysis (FMEA). Retrieved from
http://asq.org/learn-about-quality/process-analysis-tools/overview/fmea.html
American Society for Quality. (n.d.). Mistake proofing. Retrieved from http://asq.org/learnabout-quality/process-analysis-tools/overview/mistake-proofing.html
American Society for Quality. (n.d.). The 7 basic quality tools for process improvement.
Retrieved from http://asq.org/learn-about-quality/seven-basic-qualitytools/overview/overview.html
Bolte, J. (2014, April). The big question about: Lean Six Sigma. Industrial Engineer: IE,
46(4), 50-53.
Bonacorsi, S. (2007). Six Sigma interview with Jack Welch [Video clip]. Retrieved from
https://www.youtube.com/watch?v=aNMULFcLuIM
Borror, C. M. (2009). The certified quality engineer handbook (3rd. ed.). Milwaukee, WI:
ASQ Quality Press.
Brett, C., & Queen, P. (2005, November/December). Streamlining enterprise records
management with Lean Six Sigma. Information Management Journal, 39(6), 58-62.
Browning, T. R., & Sanders, N. R. (2012, Summer. Can innovation be lean? California
Management Review, 54(4), 5-19.
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Burge, R., & Bagg, J. (2013). Lean six sigma for traditionalists. Industrial Engineer: IE,
45(6), 36-40.
Chakravoetry, S. S. (2010, October). Like riding a bike. Industrial Engineer: IE, 42(10),
pp. 47-52.
Charting the Process with Help of a Turtle. (2013, August). Quality, 52(8), 22-23.
Continuous Improvement: Using Lean Six Sigma. (2012). Slides from presentation at the
National Postal Forum: Growing Together, Anaheim, CA. Retrieved from
http://npf.org/pdfs/presentations/2012/ContinuousImprovementUsingLeanSixSigma.pdf
Davenport, T. (2008, January 7). Why Six Sigma is on the downslope. Bloomberg Business.
Retrieved from http://www.bloomberg.com/bw/stories/2008-01-10/why-six-sigmais-on-the-downslopebusinessweek-business-news-stock-market-and-financial-advice
FastCap (Producer). (2014). Lean manufacturing - Lean factory tour - FastCap [Video clip].
Retrieved from https://www.youtube.com/watch?v=jYby_HczyDA
Guarraia, P., Carey, G., Corbett, A., & Neuhaus, K. (2009, Summer). Six Sigma at your
service. Business Strategy Review, 20(2), 56-61. doi:10.1111/j.14678616.2009.00600.x
Gygi, C., Williams, B., & DeCarlo, N. (n.d.). How to create a Six Sigma control phase. In
C. Gygi, B. Williams, & S. R. Covey. Six Sigma for dummies (2nd ed.). Retrieved
from http://www.dummies.com/how-to/content/how-to-create-a-six-sigma-controlphase-plan.html
Heffrman, R. (Producer). (2011). Toast! A cautionary tale of entente un cordiale [Video
clip]. Retrieved from https://www.youtube.com/watch?v=CJSZj9bShA
IiSixSigma (Producer). (n.d.). What is Lean Six Sigma? [Video clip]. Retrieved from
http://www.isixsigma.com/new-to-six-sigma/getting-started/what-is-lean-six-sigmavideo/
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Johnson, M., Sensei, L., Capasso, V., Ames, P., & Kauffman, L. (2012, Jul/Aug). Improving
patient flow through the emergency department. Journal of Healthcare Management,
57(4), 236-243.
Lean Production. (2013). Intro to lean. Retrieved from
http://www.leanproduction.com/intro-to-lean.html
Lean Production. (n.d.). Top 25 lean tools. Retrieved from
http://www.leanproduction.com/top-25-lean-tools.html
Lindquist, R. (n.d.). The many sides of a Gemba walk. Retrieved from
http://www.isixsigma.com/methodology/lean-methodology/many-sides-gemba-walk/
Manktelow, J. (n.d.). Critical to quality (CTQ) trees: Translating broad needs to
requirements. Retrieved from http://www.mindtools.com/pages/article/ctq-trees.htm
Measurement Systems Analysis (MSA). (n.d.). Retrieved from
https://www.moresteam.com/toolbox/measurement-system-analysis.cfm
Minter, Steve. (2009, May). Six Sigma growing pains. Industry Week, 258(5), 34-36.
Mobley, R. K. (2013, February 5). Best practices for using value stream mapping as a
continuous improvement tool. IndustryWeek. Retrieved from
http://www.industryweek.com/value-stream-mapping
Morgan, J., & Brenig-Jones, J. (2012). Lean Six Sigma for dummies. Chichester, Eng: Wiley.
Pande, P. S., Neuman, R. P., & Cavanaugh, R. R. (2002). The Six Sigma way team
fieldbook: An implementation guide for process improvement teams. New York, NY:
McGraw-Hill.
Ptacek, R., & Motwani, J. (2014). Lean Six Sigma for Service: Pursuing perfect service (Rev.
ed.). Chelsea, MI: MCS Media.
Ramberg, J. S. (2000, May). Six Sigma: Fad or fundamental? Retrieved from
http://www.qualitydigest.com/may00/html/sixsigmapro.html
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Routley, M., Phaal, R., Athanassopoulou, N., & Probert, D. (2013, March). Mapping
experience in organizations: A learning process for strategic technology
planning. Journal of Engineering Management, 25(1), 35-47.
Stamatic, D. H. (2000, May). Who needs Six Sigma, anyway? Retrieved from
http://www.qualitydigest.com/may00/html/sixsigmacon.html
Statit Software. (2007). Introduction to statistical process control techniques. Retrieved
from http://www.statit.com/services/SPCOverview_mfg.pdf
StatSoft, Inc. (2013). What is quality control and quality control charts? In Electronic
statistics textbook. Tulsa, OK: StatSoft. Retrieved from
http://www.statsoft.com/Textbook/Quality-Control-Charts
Straightline Performance Solutions (Producer). (2012). Mark Zabel on process mapping:
Using flowcharts to visualize and analyze our as-is process [Video clip]. Retrieved
from https://www.youtube.com/watch?v=LJwKZuQUb7g
Velation Continuous Improvement (Producer). (2009). Cause and effect diagram training
video (aka fishbone diagram & Ishikawa diagram) [Video clip]. Retrieved from
https://www.youtube.com/watch?v=bNDlg1h-za0
Wirthlin, J. R., Homan, J. J., Parker, C. M., & Pignatiello Jr., J. J. (2013, April). Cleared for
takeoff. Industrial Engineer: IE, 45(4), 26-31.
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