CUSTOMER_CODE
SMUDE
DIVISION_CODE
SMUDE
EVENT_CODE
JULY15
ASSESSMENT_CODE MB0039_JULY15
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
9375
QUESTION_TEXT
List any 10 principles of e-mail communication
1.Watch the content (1 Mark)
2.Pay attention to the tone (1 Mark)
3.Include a specific subject line (1 Mark)
4.Place important information first (1 Mark)
5.Explain attachments in the body of the e-mail (1 Mark)
SCHEME OF EVALUATION
6.Use the ‘to’ and ‘cc’ button carefully (1 Mark)
7.Pay attention to brevity, emphasis and white space (1 Mark)
8.Use the ‘WIFM’ rule (1 Mark)
9.Tidy up your mail box (1 Mark)
10Proof read your e-mail message (1 Mark)
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
73028
QUESTION_TEXT
Write a note on the responsibilities of chairperson during a
meeting?
SCHEME OF
EVALUATION
Some of the most important responsibilities of a chairperson
are
1. Opening the meeting
2. Encouraging the meeting focused
3. Managing time
4. Keeping the meeting focused
5. Ensuring convergence
6. Summing up
7. Concluding the meeting
8. Keeping ‘minutes of the meeting’
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
125245
QUESTION_TEXT
What are the characteristics of Communication?
SCHEME OF
EVALUATION
1.
It is unavoidable
2.
It is a two way exchange of information
3.
4.
5.
6.
7.
8.
It is a process
It involves a sender and a receiver of information
It could be verbal or non-verbal
It is successful when the receiver interprets the meaning in the
same way as that intended by the sender
It is a dynamic process
It enables understanding
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
125253
QUESTION_TEXT
What are the advantages of unsolicited application or cover letters
from the applicant’s point of view?
SCHEME OF
EVALUATION
Advantages of unsolicited application:
1.
By sending out a number of unsolicited letters to potential
employers, the job seekers increases the number of job available
opportunities.
2.
There is less competition for the job seeker than there would be
in the case of solicited job application letters, which are sent in
response to an advertisement.
3.
If the letter is persuasive enough and meets a potential
employer’s requirements, it could even be successful in creating a
job.
4.
It suggests initiative on the part of the job seeker.
5.
It saves advertising costs for the organisation.
6.
It save time, as having a ready file of resumes helps the Human
resource department to shortlist and contact applicants
immediately.
7.
It increases the likelihood of getting candidates with initiative
and foresight.
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
125254
QUESTION_TEXT
Explain in detail the different types of proxemics.
SCHEME OF
EVALUATION
Proxemics is derived from the word ‘proximity’ or closeness and is the
communication term for personal space and distance. The space and
distance which we choose to keep from people is also part of non-verbal
communication. Each of us has our own inner and outer circles, which
differ for different people. The different types of spaces are as follows.
*
Intimate space –Our inner most circle is an ‘intimate space’, into
which we generally admit only select people such as family and
close friends.
*
Personal space – A ‘personal space’ might include other friends
and colleagues or co-workers. The intimate and personal spaces
involve communication or an informal nature.
*
Social and public space –This ‘social and public space’ includes
official or workplace relationships, where the communication is of a
more formal nature.
In a business context, it is more relevant to understand the concept of the
following spaces.
*
Fixed space – Fixed space means that the physical features of the
work environment such as furniture, room size and seating
arrangement are permanent. This conveys an impression of
formality.
*
Semi flexed space – Semi flexed space means that certain elements
of the environment can be changed. For example, changing the
seating arrangement conveys an impression of informality.
Sometimes, use of space at the workplace can determine leadership
positions. For example, seating at the head of the table conveys
leadership or authority. A round table meeting, however, conveys
the idea of equality, since no one can be seated at the head of the
table. All points of a circle are the same. That is why when heads of
state meet (as in UN Security Council meetings), it is always a
round table discussion, since all heads are equal. Space should
therefore be used carefully in a work environment, so as to convey
the right impressions.
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
125258
QUESTION_TEXT
SCHEME OF
EVALUATION
What is upward communication? Discuss the pros and cons of it.
Upward communication may be defined as information that flows from
subordinates to superiors, say a communication from the finance manager to
the Managing director. Some of the reasons for upward communication
include:
*
Discussing work related problems.
*
Giving suggestion for improvement.
*
Sharing feelings about the job and co-workers.
Advantages of upward communication:
*
Problem solving is one of the biggest benefits of this communication.
Once a subordinate has brought to the superior’s notice, chances are that the
problem will not recur, since the subordinates will learn from the superiors
how to tackle the problem.
*
Valuable ideas and suggestion may sometime come from lower level
employees. So organization should encourage this kind of communication.
*
Employees learn to accept the decisions of management and thereby
work as a team.
Disadvantages:
The major problem of this kind of communication is handling down of
the decisions by the superiors. The decisions of the subordinates are likely to
be dismissed by the superiors.
(10 marks)