Part 3: Organizing
Chapter 6
Staffing and
Human
Resource
Management
PowerPoint Presentation by Charlie Cook
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All rights reserved.

L E A R N I N G O U T C O M E S
1.
Describe the human resources management process.
2.
Identify the influence of government regulations on human resource decisions.
3.
Differentiate between job descriptions and job specifications.
4.
Contrast recruitment and downsizing options.
5.
Explain the importance of validity and reliability in selection.
6.
Describe the selection devices that work best with various kinds of jobs.
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6 –2

L E A R N I N G O U T C O M E S (cont’d)
7.
Identify various training methods.
8.
Explain the various techniques managers can use in evaluating employee performance.
9.
Describe the goals of compensation administration and factors that affect wage structures.
10.
Explain what is meant by the terms sexual harassment, labor-management cooperation, workplace violence, and layoff-survivor sickness.
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• The management function that is concerned with getting, training, motivating, and keeping competent employees
 Balancing the supply of employees with the demand for employees.
 Matching the talents and skills of employees with those required by the organization
 Creating a working environment that fosters high employee performance
 Meeting the pay and benefits needs of employees
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6 –4

The Strategic
Human Resources
Management Process
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EXHIBIT 6.1
6 –5

• The impact of federal, state and local laws on
HRM practices
 Affirmative action programs
 Programs that ensure that decisions and practices enhance the employment, upgrading, and retention of members of protected groups
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• The globalization of business
 HR practices and laws of other countries that differ from the U.S.
 Work councils
 Nominated or elected employees who must be consulted when management makes decisions involving personnel
 Board representatives

Employees who sit on a company’s board of directors and represent the interests of employees.
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6 –7

Major U.S. Federal Laws and Regulations Related to HRM
YEAR
1963
1964
1967
1973
1974
1978
1978
1986
1988
1988
1990
1991
1993
LAW OR REGULATION
Equal Pay Act
Civil Rights Act, Title VII (amended in 1972)
Age Discrimination in Employment Act (amended in 1978)
Vocational Rehabilitation Act
Privacy Act
Pregnancy Discrimination Act, Title VII
Mandatory Retirement Act
Immigration Reform and Control Act
Polygraph Protection Act
Worker Adjustment and Retraining Notification Act
Americans with Disabilities Act
Civil Rights Act
Family and Medical Leave Act
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EXHIBIT 6.2
6 –8

• The process by which management ensures it has the right number and kinds of people in the right places at the right time, who are capable of helping the organization achieve its goals
• Steps in the planning process:
1.
Assessing current human resources.
2.
Assessing future human resources needs and developing a program to meet those needs.
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• Human resource inventory report
 A report listing the name, education, training, prior employer, languages spoken, and other information about each employee in the organization
• Job analysis
 An assessment of the kinds of skills, knowledge, and abilities needed to successfully perform each job in an organization
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• Job description
 A written statement of what a job holder does, how it is done, and why it is done
 Tasks, duties and responsibilities that the job entails
• Job specification
 A statement of the minimum acceptable qualifications that an incumbent must possess to perform a given job successfully
 Knowledge, skills, and abilities required of the job holder
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• Recruitment
 The process of locating, identifying, and attracting capable applicants
• Selection process
 The process of screening job applicants to ensure that the most appropriate candidates are hired
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Traditional Recruiting Sources
• Internal searches
• Advertisements
• Employee referrals
• Public employment agencies
• Private employment agencies
• School placement
• Temporary help services
• Employee leasing and independent contractors
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EXHIBIT 6.3
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Downsizing Options
• Firing
• Layoffs
• Attrition
• Transfers
• Reduced workweeks
• Early retirements
• Job sharing
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EXHIBIT 6.4
6 –14

Selection Decision Outcomes
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EXHIBIT 6.5
6 –15

• Reliability
 The degree to which a selection device measures the same thing consistently (stability)
 Example: an individual consistently achieves nearly identical scores on the same exam.
• Validity
 The proven relationship between a selection device and some relevant criterion (relatedness)
 Example: superior job performance and a high employment test score
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• Written tests
 Intelligence, aptitude, ability, and interest test batteries
• Performance-simulation tests
 Selection devices that are based on actual job behaviors; work sampling and assessment centers
• Interviews
 Effective if conducted correctly
• Realistic job preview (RJP)
 Providing positive and negative information about the job and the company during the job interview
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• Prior knowledge about the applicant will bias the interviewer’s evaluation.
• The interviewer tends to hold a stereotype of what represents a good applicant.
• The interviewer tends to favor applicants who share his or her own attitudes.
• The order in which applicants are interviewed will influence evaluations.
• The order in which information is elicited during the interview will influence evaluations.
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• Negative information is given unduly high weight.
• The interviewer may make a decision concerning the applicant’s suitability within the first four or five minutes of the interview.
• The interviewer may forget much of the interview’s content within minutes after its conclusion.
• The interview is most valid in determining an applicant’s intelligence, level of motivation, and interpersonal skills.
• Structured and well-organized interviews are more reliable than unstructured and unorganized ones.
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• Orientation
 The introduction of a new employee to the job and the organization
• Objectives of orientation
 To reduce the initial anxiety all new employees feel as they begin a new job
 To familiarize new employees with the job, the work unit, and the organization as a whole
 To facilitate the outsider –insider transition.
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• Employee training
 A learning experience in that it seeks a relatively permanent change in employees such that their ability to perform on the job improves.
 Changing skills, knowledge, attitudes, or behavior.
 Changing what employees know, how they work; or their attitudes toward their jobs, co-workers, managers, and the organization.
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Determining if Training Is Needed
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EXHIBIT 6.6
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Typical Training Methods
• On-the-Job Training Methods
 Job rotation
 Understudy assignments
• Off-the-Job Training Methods
 Classroom lectures
 Films and videos
 Simulation exercises
 Vestibule training
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EXHIBIT 6.7
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• Performance management system
 A process of establishing performance standards and evaluating performance in order to arrive at objective human resource decisions and to provide documentation to support personnel actions.
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• Adjective rating scales
 Rating an individual on each job performance factor on an incremental scale.
• 360-degree appraisal
 An appraisal device that seeks feedback from a variety of sources for the person being rated.
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• Group-order ranking
 Requires the evaluator to place employees into a particular classification such as “top fifth” or “second fifth.”
• Individual ranking approach
 requires the evaluator merely to list the employees in order from highest to lowest.
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• Paired comparison approach
 Each employee is compared with every other employee in the comparison group and rated as either the superior or weaker member of the pair.
 Each employee is assigned a summary ranking based on the number of superior scores achieved.
• MBO
 Employees are evaluated by how well they accomplish a specific set of objectives determined to be critical in the successful completion of their jobs.
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6 –27

Performance Appraisal Methods
METHOD
Written essay
ADVANTAGE
Simple to use
DISADVANTAGE
More a measure of evaluator’s writing ability than of employee’s actual performance
Time-consuming; lack quantification
Critical incidents Rich examples behaviorally based
Graphic rating scales
BARS
Provide quantitative data; less timeconsuming than others
Focus on specific and measurable job behaviors
Do not provide depth of job behavior assessed
Time-consuming; difficult to develop measures
Multiperson
MBO
360
°Appraisal
Compares employees with one another
Unwieldy with large number of employees
Focuses on end goals; Time-consuming results oriented
More thorough Time-consuming
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EXHIBIT 6.8
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• Performance impediments
 Mismatched skills
 Inadequate training
 Employee’s personal problems
• Discipline
 Actions taken by a manager to enforce an organization’s standards and regulations
• Employee counseling
 A process designed to help employees overcome performance-related problems
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6 –29

Performance Matters
Source: Dilbert reprinted by permission of United Features Syndicate, Inc.
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EXHIBIT 6.9
6 –30

• Compensation administration
 Determining a cost-effective pay structure that will attract and retain competent employees, provide an incentive for them to work hard, and ensure that pay levels will be perceived as fair.
• Factors influencing pay levels
 Employee’s job
 Kind of business
 Environment surrounding the job
 Geographic location
 Employee performance levels and seniority.
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• Employee benefits
 Nonfinancial rewards designed to enrich employees’ lives
• Types of benefits
 Social Security
 Workers’ and unemployment compensations
 Paid time off from work
 Life and disability insurance
 Retirement programs
 health insurance
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• Improving workforce diversity
 Widen the recruiting net to broaden the pool of applicants.
 Ensure the selection process is nondiscriminatory
 Assist new employees in assimilating into the firm’s culture.
 Conduct specialized orientations and workshops for new employees
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• Sexual harassment
 Sexually suggestive remarks, unwanted touching and sexual advances, requests for sexual favors, or other verbal and physical conduct of a sexual nature
 Creates an intimidating, offensive, or hostile environment;

Unreasonably interferes with an individual’s work; or

Adversely affects an employee’s employment opportunities.
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• Hostile (or offensive) environment
 Meritor Savings Bank v. Vincent
 Organization can be held liable for harassment
 Harassing act (not subsequent outcome) is deciding factor
• Protecting the organization
 Educating employees about sexual harassment
 Having a sexual harassment policy in place that is enforced fairly
 Taking action on the first instance of a sexual harassment complaint
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• Labor –management cooperation
 Involves mutual efforts on the part of a labor union and the management of an organization.
 Successful efforts to increase productivity, improve quality, and lower costs require employee involvement and commitment.
 Labor unions have come to recognize that they can help their members more by cooperating with management than fighting it.
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• Workplace violence
 The increase in violent crimes being committed at the work site.
• Preventing violence in the workplace
 Training supervisory personnel to identify troubled employees before the problem results in violence.
 Designing employee assistance programs (EAPs) specifically to help individuals in need.
 Implementing stronger security mechanisms.
 Preventing violence paraphernalia from entering facilities altogether.
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• Layoff-survivor sickness
 The set of attitudes, perceptions, and behaviors of employees who remain after involuntary staff reductions.
• Dealing with the “Survivor Syndrome”
 Provide opportunities for employees to talk to counselors about their guilt, anger, and anxiety.
 Provide group discussions for the survivors to vent their feelings.
 Implement employee participation programs such as empowerment and self-managed work teams.
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