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Sales $2.2bn, P&L To $1.26 Billion
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10,800 Operational Management
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Digital Transformation
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Growth Strategy
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Rain Making Sales
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CRM Data & Analytics
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Books & Articles
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Brand & Propositions
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Customer Experience
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Customer Value Management
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Digital Marketing
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Mutli-Sector Experience
Digital Transformation and consulting services leader combining thought leadership, advisory, technology and managed services to deliver results for clients. Outstanding international track record for building transformation strategy and execution in Consulting, BPO and ITO markets. Eminent customer strategy, management and BPO/IT expert.
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President of Solutions Consulting at EDS UKIMEA. Championed the transformation of EDS outsourcing model and grew a consulting business in the UK to $1.26 billion with $256 million
(20.03%) profit with 10,800 staff. The most successful region for EDS and outperformed all
BPO/ITO consulting competitors in the sector by a long way.
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EDS Strategy Director EMEA created and executed a new solutions consulting model at EDS
“E-Solutions.” Revenue up 70%, profit up 800% to a £650 Million turnover, with 16% margins.
 Created “Consumer Focus EMEA” for EDS a market driven Consulting, BPO & Technology business that connected markets, operations, call centre and systems outsourcing services.
From $5million to a run rate of $68 million pa in 2.5 years attaining 28.5% profit.
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Launched the first ever Executive Club Gold Card for British Airways increasing loyalty by
16% and revenue by £250 million.
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CEO of Edengene (Innovation & Customer Proposition Boutique) won break through strategy and transformation clients in FS, 300% growth for Coke’s Powerade brand, 40% growth for
Rentokil’s IMS Division, transformation strategy for BT Business with initial 15% growth.
S ecured £189m per new client propositions.
 Author of “All-to-One” A customer centric approach to business transformation. Published
McGraw-Hill 2001. (Outsold Branson Christmas 2001)
Engagements Include:
Current: Infosys Lodestone Management Consulting – Digital Customer Transformation
Practice Leader August 2013 to September 2014
Head of Customer Digital Transformation Practice – Responsible for sales, consulting practice value proposition, methods, client engagements, capability and resource. Rainmaking with clients and evangelist of digital, lean sigma and business process re-engineering.
Accenture – Rainmaker & Senior Executive Transformation - August 2011 – June 2013:
Rainmaker reporting to the UK&I Chairman responsible for CEO and C-suite relationships. Rainmaker for large BPO customer led transformation engagements at board level. Originated 3 mega deals.
Head of BPO/BPO Strategy Development/Strategy Advisor: Serco Plc
March 2009 to June 2011
BPO, ITO and CMO Strategy, BD, Sales and business build including strategic development, acquisition targeting, M&A integration, value proposition development using consulting led big ticket and outsourcing sales approaches to acquiring new business and developing current customer relationships. BPO strategy for Commercial, Health, local and Central Government . 15% Growth

Strategy led to acquisitions of Intelenet £385M, Listening Company (56M) and Plus win of
breakthrough VW Account worth £35M
Edengene – CEO 2007 to 2009
Strategy and transformation consulting business delivering international transformation programmes for blue chip clients for B2B clients in Business Services, Facilities Management, Telco, Financial
Services, Energy, FMCG, Travel, Hospitality, Government, Auto and FMCG. Secured 15 new clients and built sales pipeline to £5million pa. Secured average £189million incremental revenues through new proposition launches for blue chip clients
Peppers & Rogers Group EMEA - Managing Partner 2005 - 2007
Heading up the world’s premier customer strategy consulting group delivering international transformation programmes for clients to acquire, keep and grow customer equity for Government
Inland Revenue, Telco, Gaming, Financial Services, Travel, Hospitality, Communications, Auto and
FMCG. New sales of £2.7million across 9 new clients Engagements with Orange, Virgin Mobile,
HMRC, Vorwerk, Swiss Post, Belgium Post, SAS Airlines, Concardis and Party Gaming.
2004-05 Commercial Director, Sustema - Production efficiency and IT using Lean Six Sigma delivering 30% cost savings to clients.
2003- 04 CEO, Conduit Partners Ltd - Consulting for company specialising in commercialising IP.
Won QinetiQ (MOD research) breakthrough account £1m.
EDS 1996 - 2003
EDS - President Solutions Consulting UK, Ireland, Middle East and Africa
As President of Solutions Consulting UK Region Steve managed a solutions consulting business of
$1.26 billion with $256 million profit with 10,800 staff. Over achieved revenue target by 12% representing 24% actual increase year on year. Total Contract Value (Sales) of $2.2bn. on target.
Most successful region for EDS in 2002.
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Strategic Change Consulting – Added value outsourcing
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CRM, ERM, ERP, E-Commerce and Supply Chain
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Public Sector including Inland Revenue, DVLA, MOD,
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Private Sectors including Rolls Royce, Banking & Finance,
EDS - Director of Strategy E-Solutions EMEA
Development of a consulting led solutions organisation with a clear positioning in the market, the right skills, focused portfolio and all the relevant structure, processes, people to be the leading player in the consulting and solutions marketplace. Included acquisition strategy, partnership programme, knowledge management, analyst programme and team building. Very successful period increasing revenues by 70% across EMEA and profit up 800%. EDS Global adopted the EMEA approach including portfolio, organisational structure and the go to market process. Moved from $150 to $650
Million turnover with 16% profitability.
Managing Director, Consumer Focused Systems EMEA “The Consumer Focus Group”
Development of new consulting, build, deliver and run model extending “EDS Technology and
Services Continuum” to focus on clients consumers, developing marketing strategy, database marketing, relationship marketing programmes, and Channel and electronic distribution methods. Built revenue of $68Million including profit contribution of 28.5% within three years. Built a team from scratch of over 450 in 26 countries along with additional leveraged delivery across Europe providing strategy and operational Consulting, IT Solutions and BPO.
Express Securities – Managing Director 1994 -1996
Establishing this business as Managing Director grew revenue to £16million.
Avis Rent A Car – UK Marketing Manager 1991 - 1994
UK Marketing Manager - Responsible for the Full P&L, Marketing Mix and Portfolio of Branded
Products reporting directly to the UK Board grew revenues by 20%.
British Airways – Brand & Product Launch Manager 1987 - 1991
ERA Technology Business Operations Manager 1986 –1987 .
Thorn EMI Business Graduate Entry - Contracts Manager 1983 – 1986
Education:

Degree - BSc Hons Law & Economics 1983: - University Of Wales, Aberystwyth.
Post Graduate: Diploma Of Business Management 1986 - Thames Valley University
Professional: Chartered Institute Of Marketing - Diploma 1987 - Kingston University
British Direct Marketing Association - Diploma 1989 - Kingston University
Thought Leadership & Media
Author of “All to One” - Customer centric business transformation by McGraw-Hill 2001. Appeared in various media including CNN, CNBC, Money Channel. Credit Crunch TV.