CLOUD BASED TAXI DISPATCH SYSTEM
© SAM IT TECH www.samittech.com
CUSTOMER BOOKING WORKFLOW
CUSTOMER
CALL
|
WEB
CUSTOMER BOOKING:
VOICE CALL HOTLINE
WEB BROWSER
MOBILE APP
|
CALL CENTER:
BOOKING PAGE
CALLER IDENTIFICATION
CALLER HISTORY
APP
CLOUD DISPATCH SERVER
SERVICE PACKAGES:
FIXED PACKAGES
POINT TO POINT
MIS REPORTS:
BOOKINGS
BOOKING TRENDS
FEEDBACK &COMPLAINTS
CALL CENTER
INBOUND IVR
REPORTING
COMPLAINTS
© SAM IT TECH www.samittech.com
JOB DISPATCH WORKFLOW
JOB DISPATCH
VOICE
|
MDT
|
JOB DISPATCHING:
VOICE CALL BIDDING
MDT BIDDING
MOBILE APP
DISPATCH LOGICS:
CLOSEST DRIVER
FIRST BIDDER
LONGEST WAITING TIME
LEAST REVENUE1
APP
SERVICE PACKAGES:
FIXED PACKAGES
POINT TO POINT
CLOUD DISPATCH SERVER
MIS REPORTS:
BIDDING ACCEPTANCE
BIDDING REJECTION
BIDDING STATUS
OUTBOUND IVR
QUALITY CONTROL
1 REQUIRES
TAXI METER DATA
LIVE STATUS
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JOB CONFIRMATION WORKFLOW
JOB CONFIRMATION
SMS
JOB CONFIRMATION:
SMS
APP NOTIFICATION
| DRIVER APP | CUSTOMER APP |
CUSTOMER NOTIFICATION:
DRIVER DETAILS
TAXI DETAILS
TARIFF DETAILS
DRIVER NOTIFICATION:
CUSTOMER DETAILS
PICKUP TIME
PACKAGE DETAILS
MIS REPORTS:
COMPLETED JOBS
REVENUE1
CLOUD DISPATCH SERVER
1 REQUIRES
TAXI METER DATA
QUALITY CONTROL
LIVE STATUS
© SAM IT TECH www.samittech.com
PASSENGER MOBILE APP
REGISTRATION:
IT IS MANDATORY FOR
PASSENGER TO REGISTER
HIS MOBILE NUMBER WITH
THE TAXI OPERATOR, BASED
ON WHICH THE MOBILE APP
LOGS-IN AND FUNCTIONS
BOOKING:
PASSENGER CAN MANUALLY
SELECT HIS DESIRED
PICKUP LOCATION OR APP
AUTOMATICALLY LOCATES
ITS GPS LOCATION.
AVAILABLE PACKAGES CAN
ALSO BE SELECTED WITH
OTHER DETAILED
INFORMATION
CONFIRMATION:
DRIVER DETAILS ARE SENT
UPON VEHICLE ALLOTMENT
© SAM IT TECH www.samittech.com
PASSENGER MOBILE APP
Features
Live Bookings
Instant Booking & Notification
Driver location on Map
SMS confirmation supported
Anytime cancellation
Multi-city supported where available
Fixed Packages supported
Application
Supports SAM IT TECH Taxi Dispatch System
MOBILE TAXI CLIENT APPLICATION
A user-friendly mobile application to book a taxi in 3 easy steps. You can advise your pickup location on map that auto populates your current location determined by
your phone GPS into the pickup address or type in your custom home address in detail. Using your preregistered mobile number, you may access previous trips, current
booking and much more with just a click.
Booking page offers shortcut keys for popular pickup and drop locations like airport and railway station which come very handy while in rush. You can request more than
one cab for group travel with flexible current and advance booking date and time.
My Bookings page displays past trips with status and details. Set your profile with preference menu and select preferred city to avail multicity services where available.
This mobile application is aimed to reduce call volume between commuters and call center to book and track a cab with enhanced user experience. You can track the
taxi on a digital map embedded on mobile phone and watch the taxi driver approaching the pick-up point in real-time on the map
© SAM IT TECH www.samittech.com
DRIVER MOBILE APP
REGISTRATION:
IT IS MANDATORY FOR
DRIVER TO REGISTER HIS
MOBILE NUMBER WITH THE
TAXI OPERATOR, BASED ON
WHICH THE MOBILE APP
LOGS-IN AND FUNCTIONS
LOCATION UPDATE:
DRIVER CAN MANUALLY
UPDATE HIS DESIRED JOB
LOCATION OR APP
AUTOMATICALLY SENDS THE
GPS LOCATION.
BIDDING:
LIVE BIDS ARE DISPALYED
ON THE APP FOR JOB
ACCEPTANCE OR DECLINE.
UPON ACCEPTANCE AND
ALLOTMENT, PASSENGER
DETAILS ARE SENT TO THE
APP
© SAM IT TECH www.samittech.com
DRIVER MOBILE APP
Features
Live Bookings
Instant Booking & Notification
Driver location on Map
SMS confirmation supported
Anytime cancellation
Multi-city supported where available
Fixed Packages supported
Application
Supports SAM IT TECH Taxi Dispatch System
MOBILE TAXI DRIVER APPLICATION
It offers a connection between driver and passenger with an intermediate taxi dispatch server. Pickup location and drop off location is pushed in the driver’s bid and
after allocation of job client’s name, number of passengers, location and booking options are displayed.
Taxi drivers within an immediate vicinity of passengers receive a request on their smart phones. Passenger can track driver’s location live on the map. This mobile
application can be extremely useful for expanding your business, getting passengers where they need to go faster and improving customer satisfaction in general.
To begin with, you can download the apps for drivers to any Android mobile device. Once you have installed the app, using it is self explanatory. The app will alert
driver to any clients requesting a taxi nearby their actual location. The app takes advantage of the GPS built into driver mobile device, this is great since driver won’t
need any other external GPS device to use the app. As the requests appear on your screen the driver gets to decide which job he would like to accept.
After accepting the client’s request, driver can immediately head to pick them up. After having dropped off the client driver presses action button to let the system
know that he has completed the job. The app will then begin to alert driver to other client’s requests nearby.
Mobile taxi booking apps are improving the relationship between driver and client while at the same time improving your client satisfaction and increasing
the amount of clients you can handle per shift with manpower.
© SAM IT TECH www.samittech.com
PRODUCT OPTIONS
MANUAL DISPATCH (OPTION 1)
MANUAL DISPATCH:
VEHICLE TRACKING
BOOKING & SEARCH
SCHEDULER & DISPATCH
REVENUE REPORT1
SMS PACK |
EPABX
| CALL TAKERS | GPS TRACKER |
AUTOMATIC VOICE DISPATCH (OPTION 2)
SMS PACK | INBOUND IVR | CALL TAKERS |OBD + CUG MOBILE +PRI |
AUTOMATIC MOBILE APPLICATION DISPATCH (OPTION 3)
AUTO VOICE DISPATCH:
ALL FUNCTIONS AS ABOVE
AUTOMATIC DISPATCH
MANUAL DRIVER LOCATION
UPDATE
COMMUNICATION PRI & CUG
AUTO MOBILE APPLICATION:
ALL FUNCTIONS AS ABOVE
AUTO DRIVER LOCATION
UPDATE
DRIVER RATING
1 REQUIRES
TAXI METER DATA
SMS PACK | INBOUND IVR | CALL TAKERS |SMART PHONE |
© SAM IT TECH www.samittech.com
SYSTEM REQUIREMENT
YOUR BASIC SETUP REQUIREMENTS
SMS PACK | INBOUND IVR OR EPABX | CALL TAKERS
| MONITORING TEAM
CHOOSE ANY ONE OPTION FOR TAXI DRIVERS
OR
OR
MDT + GPS TRACKER | TATA CUG MOBILE + PRI CONNECTION | SMART PHONE
WE PROVIDE YOU
BASIC SETUP:
TRANSACTION SMS
IVR OR EPABX
CALL TAKERS
DISPATCHERS
QUALITY TEAM
PRODUCT OPTION:
MDT WITH GPS TRACKER
OR
TATA PRI & MOBILE CUG2
OR
ANDROID PHONE2
WE PROVIDE:
SAAS BASED DISPATCH
OBD SOFTWARE2
MOBILE APP3
TRAINING
SUPPORT
2 REQUIRES
OBD SOFTWARE
CLOUD DISPATCH SOFTWARE
MOBILE APP
3RD PARTY TELECOM
© SAM IT TECH www.samittech.com
THIRD PARTY SYSTEM REQUIREMENT
S.No.
Requirement
Provider
Quantity
1
Incoming PRI Pilot Number from any Telecom provider
Tata Teleservices
01
2
EPABX or IVR Software for Incoming PRI (A.1) with Server capable
of Caller ID API connector for integration with our dispatch
software
Dispatch PRI with 30 Channels with CUG of COCP Mobile
Connections (A.4) (Required only if opted for Voice Dispatch)
Samsung, Matrix, Coral, Asterisk IVR
01
Tata Teleservices
03
4
Mobile Connection with Cell ID location API and CUG of Dispatch
PRIs (A.3) (Required only if opted for Voice Dispatch)
Tata Teleservices
5
Bulk Transactional SMS for Booking and Confirmation
Unicel
1,00,000
6
Merchant ID for online driver payment collection
Zaakpay
01
7
Desktop PCs for Call Taker + Dispatcher
Any Vendor
03
8
16 Port LAN Switch
Any Vendor
9
Android Phone (For Driver App) with GPS (Required only if opted
for Driver App Dispatch)
Any Vendor
10
SMTP Server for emails (If required)
Unicel
11
Internet Broadband Connection minimum 2 Mbps
Any Vendor
3
Remarks
CUG
CUG
01
© SAM IT TECH www.samittech.com
THIRD PARTY VENDOR CONTACT DETAILS
1. Tata Teleservices Contact & Documents Required
Contact Details: Mr. Hitesh Makar Phone: +91 98-18-500396 Email: hiteshmakar@oneoneeleven.co
(a) Documents required for PRI Line (Tata):
Company's registered name
Billing address
Installation address
Whether existing user of any TATA connection? If yes then number / account details
Company PAN card
Company COI
Company Address proof
2. Unicel for Bulk SMS & Bulk Email Account
Contact Details: MR. Piyush Phone: +91 9999668514
Please select appropriate area/region from http://uniceltech.com/contactus.shtml
3. For PRI Cards
Alliance Infotech: http://alliance-infotech.com/index.php/contact-us-2/
Green IT Solutions: http://www.greenitsolutions.co.in/contact-us.php
4. Zaakpay for Merchant Account
Contact Details:
www.zaakpay.com
Aditya - +91-9971499357
© SAM IT TECH www.samittech.com
OBD SERVER SYSTEM REQUIREMENT (REQUIRED ONLY IF OPTED FOR VOICE DISPATCH)
Part
Description
Quantity
Processors:
Intel Quadcore (i5 or i7)
01
RAM:
16 GB
4 modules of 4 GB
Hard Disk:
500 GB SATA II/III
01
Network Controller:
Gigabit NIC (Intel network card)
01
Optical Media:
CD/DVD Drive
01
OS:
None
IVR card:
Digium PRI card with Hardware Echo Cancellation (Min. 4 ports)
01
Internet line:
Broadband with 1 Static IP minimum 2 Mbps
01
Notes:
No of ports in IVR card as per future requirement.
© SAM IT TECH www.samittech.com
PRELAUNCH CLIENT TODO CHECKLIST
S.No.
Requirement
Provider
1
Create Business Website and Booking Page
Any Web Developer
2
Contact our Technical Support for Booking API Integration
SAM IT TECH
3
Create Dispatch Zones and Create Dispatch List
Self
4
Voice Recording in Regional Language as per Dispatch List
Recording Studio
Quantity
Remarks
SAM IT TECH Documents required
(a) Service Agreement
(b) CAF
© SAM IT TECH www.samittech.com