Name: Latif Bansal
Email: contact2latif@gmail.com
Mobile: +1 619 576 5798
Career Objective
Seeking an opportunity to explore and understand existing systems of work and contribute my knowledge and skills towards designing the missing links and increasing the efficiency and service base of the existing solutions.
Professional Background
• 5 years of experience across design & development projects in SAP CRM for utility clients, retail factory, Public sector and chemical industry for Service and Sales order, Campaign
Management, Trade Promotion Management, Trade Funds Managements, SAP C4C,
Commercial Asset Management, SAP ISU.
• Development experience includes Web UI, custom BOL, BADI implementations, RICEFW objects, Enterprise Services, Middleware extensions, AET, Access Control Engine, BDOCs extension, custom IDOCs, PS Integration for TPM & TFM
• Configuration and Design experience includes PPOMA set up, Partner Determination
Procedure, Pricing Procedures, Defining Transaction types, setting up Item Categories, related
ECC configurations, Copy Control settings, Action Profiles, Billing configuration.
• Integration for ECC and CRM, PS and CRM, Hybris and ECC CRM and C4C using Hana cloud integration
• Considerable client facing experience in terms of problem management, user acceptance testing, deployment and business go-lives, release management, production support and project planning.
• Worked as offshore delivery lead, onshore application lead, managed resource staffing, effort estimations, process designing, QA reviews, cut-over planning
2006-10
2005-06
Bachelor of Engineering
(Computers)
LPU, Punjab
Senior Secondary (Science) R.B.D.A.V School
84%
81%
St. Joseph’s Convent School 86% 2003-04 Secondary
IT Skill Set
ERP Applications •
Cross Applications
•
Languages
•
Database
•
Operating System
•
SAP R/3 version 4.6B, SAP ECC 6.0, CRM 7.0 EHP1, EHP2
RFC, BAPI, BADI, Web Services
ABAP/4, OOABAP
MS SQL
Windows 9X, XP, VISTA, 7, LINUX (basics)
Latif Bansal (+1 619 576 5798)

Trainings and certifications

Recognised as internal trainer at Accenture for CRM technical boot camp with rating of
4.3/5

MIT certified for designing and developing technical solutions.

Worked in CEC Demo for SAP Sapphire Annual conference presenting Hybris-ERP-
CRM-C4C full integration with business oriented use-case scenarios.
Project Details
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1
Sempra ADM
Accenture LLP
SDG&E, SoCal Gas
SAP CRM Production Support
CRM Client Site Lead (San Diego, CA)
SAP ECC and CRM 7.1
May 2015 – Present
3
SDG&E is an Electricity and Gas supplier in San Diego region and using CRM system for creating opportunities and marketing campaigns to trigger events which control the usage trends at customer sites.
I am leading the CRM team from client office in San Diego, supporting and maintaining existing CRM system along with designing customer solutions for new business needs.
My responsibilities were the following:
- Solution designing
- Release Management
- Scheduling maintenance activities and project migrations
- Delivery tracking and effort estimations.
- Resource planning and staffing
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2
AGL
Accenture
AGL Energy
SAP C4C-CRM integration
HCI consultant
SAP CRM and C4C
March – April 2015
2
AGL is one of Australia's leading integrated energy companies and largest ASX listed owner, operator and developer of renewable energy generation in the country.
I was involved in integrating SAP C4C with SAP CRM using HCI. It was a completely new setup and I was working with C4C and Basis team to achieve the required integration.
Latif Bansal (+1 619 576 5798)

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3
Triumph
Accenture
SABMiller
CRM TPM & TFM Implementation (7.1)
CRM Technical Consultant
SAP ECC and CRM 7.1
Oct 2013 to Feb 2015
21
SABMiller (South African Breweries) is world’s biggest alcoholic beverages producer with most popular beer brands in its cap. They are spread over entire world and have their business run on SAP.
I was leading the CRM team from India, implementing TPM and TFM modules along with vendor service transactions. Most of marketing plans and marketing plan elements were downloaded from legacy system and used for trade promotions.
Worked at client office in UK to troubleshoot UAT, user training and for the successful go-live for TPM n TFM modules.
My responsibilities were the following:
- Technical Sign-Off on functional specifications
- Creating technical design documents
- Assisting junior developers with issue resolving and FD walkthroughs
- Building solutions for complex requirements.
- Delivery tracking and effort estimations.
Technical Exposure:
- Interfaces with ABAP proxies
- Access restrictions through ACE implementation.
- Exposure on MP, MPE and TPM
- Job scheduling through standard classes
- TPM and PS integration
- Budget updating from ECC into fund plans
- Transfer and allocation of funds
- Automation of Fund plan creation
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KLASSE - Dutch Railways
Accenture
NEDERLANDSE SPOORWEGEN
CRM Implementation 7.1
CRM Technical Consultant
CRM 7.1, SAP ECC, SAP PI
April 2013 to September 2013
2
The goal of the project KLASSE was to replace Gamma and transfer the Gamma functionality to SAP CRM. The Gamma system will be replaced by SAP CRM Interaction
Centre in 2013. This will affect the entire Contact Centre IT environment of the
Customer Service. The replacement of Gamma is part of a transformation program that is currently underway for Customer Service. In addition to replacing Gamma, the goal of this program is to improve the Customer Service business processes.
My responsibilities were the following:
1. Understand business requirements and creating/modifying functional/technical
Specifications
2. Create technical objects as per the requirements and design in compliance with
standards and procedures
3. Analyse and solve the defects during testing phase
4. Review codes and technical designs of peers
Latif Bansal (+1 619 576 5798)

Technical Exposure:
- Creating Custom Web UI components
- Creating Custom BOL, BOL components and Genil framework
- Creating Search pages, Roadmaps, OV pages, View-sets, POP-UPs , calling external third party links from Web UI
- Extended Standard components, BUIL-Header, Customer-H through AET
- Web UI user information messages, custom hiding and display
- Creating F4 helps, dropdown lists and defining links
- Modifying/Implementing BADI’s, Enhancement spots and Event handlers
- Working on activity clipboard (IR - SAP IC)
Functional Exposure:
- Creating dynamic navigation links, static navigation links
- Configuration settings for Web UI components
- Created Authorization objects and PFCG roles
- Exposure to Transaction Launcher
- Exposure to Business Rule framework
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JD Point
Accenture
John Deere
CRM Implementation (7.1)
CRM Technical Consultant
SAP ECC and CRM 7.1
Jan 2013 to March 2013
6
John Deere (Deere & Company) is an American corporation based in Moline, Illinois, and one of the largest manufacturers of agricultural machinery in the world. The client was already using SAP ECC 6.0 and wanted to leverage CRM services for order creation through legacy system using Web Services.
It was a short term engagement and involved Web Services creation through
WS_DESIGN_TOOL and report creation for status integration in CRM, ECC and legacy system, status fixing and included middleware setup.
My responsibilities were the following:
1. Creating Technical Designs Documents
2. Create technical objects as per the requirements and design in compliance with
standards and procedures
Technical Exposure:
- Creating Web Services (Service providers and consumers) for order simulation and order creation
- Worked on FM, Reports and BADIs
- Exposure to middleware
Latif Bansal (+1 619 576 5798)

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6
Forsakringskasson
Accenture
Swedish Social Insurance Agency
CRM Implementation & Upgrade (7.0 to 7.1)
CRM Technical Consultant
CRM 7.1 Standalone
Sep 2011 to Dec 2012
13
Swedish Government had initiated Dental Reforms as a part of enhancing the Social
Security benefits to their citizen. Dental reforms are implemented through the Swedish
Social Insurance Agency. This project was involving technical implementation of Dental reforms using SAP CRM solution.
I was one of the Technical consultants in the team. Upgrade and enhancement of
Standard Web UI Components (Service Order and Business Partner Applications) and
Development of custom Web UI Components.
My responsibilities were the following:
1. Understand business requirements and creating/modifying functional/technical
specifications
2. Create technical objects as per the requirements and design in compliance with
standards and procedures
3. Analyse and solve the defects during testing phase
4. Review codes and technical designs of peers
Technical Exposure:
- Enhancing standard components
- Worked on interfaces dealing with incoming orders from legacy system
- Creating F4 helps, dropdown lists and defining links
- Creating custom components
- Created utility classes
- Creating custom views to update Z tables through Web UI and linking to existing
ones
- Modifying/Implementing BADI’s, Enhancement spots and Event handlers
- Worked on Date rules
Functional Exposure:
- Customizing Business Roles, Modifying Actions, Modifying Partner Determination
Procedures, Configuring transaction types, Navigational profiles, Status management, target group rules processing.
7
Aurora Run
Accenture
Sun Chemicals
Implementation and Support
ABAP Technical Consultant
SAP ECC 5.0
July 2010 to Aug 2011 (was part of Go-Live Argentina, Go-live Brazil)
7
Sun Chemicals deals in manufacture of paints, dyes, cosmetics and many more products derived from chemical substances. The manufacturing, sales, inventory, finance, plant maintenance, production planning and human resources were controlled using SAP.
I was one of the Technical consultants in the team. Creating new reports, forms, function modules, enhancing standard Transactions, creating custom transactions, enhancing existing forms, reports for various countries.
Latif Bansal (+1 619 576 5798)

My responsibilities were the following:
1.) Analysing and reviewing the functional requirement and preparing technical specifications for the same, which we receive from the client.
2.) Part of the Implementation team for Implementation Project of ECC 5.0 for
Sun Chemicals – Client.
3.) Analysis and development of objects as per the Change Requests and the
Business Requests.
4.) Determining the technical feasibility of object to be developed.
5.) Worked for modules, which include HR, SD and MM, PM FI, WM.
6.) Developed RFC Function modules and Interface program for communication with other system.
7.) Prepared Unit test plans and executing unit tests. Performed code reviews at peer levels. Performance tuning using optimization techniques in ABAP/4.
Personal contribution(R&D):
 Worked on SMARTFORM Version Control Tool.
 Enhanced standard Transaction VA01 to exclude stock reserved for manufacturing at Storage type level in the warehouse while Order creation.
 Created a FM to compare internal tables for their data.
Personal Dossier
Date of Birth
Gender
: 07 June 1988
: Male
Marital Status : Unmarried
Permanent Address : 4981, Catoctin Drive,
Apt 79,
San Diego 92115, California
Latif Bansal (+1 619 576 5798)