Ref No:
OS29
Job Title:
Business Systems Analyst
Department:
Operations
Section/Division:
Subway
Reports To:
Business Improvement Officer
Grade:
D
Date:
27 April 2015
Job Purpose:
Responsible for gathering and understanding the business needs within
specific projects and generally in relation to SPT business processes.
Ensure together with the Business Improvement Officer and our IT
partners that the requirements are accurately translated into system
developments.
Analyse business processes within the company and recommend projects
to improve the effectiveness of those processes.
Responsible for the day-to-day management of the Subway smartcard
ticketing system.
Key Responsibilities:










Elicit requirements using interviews, document analysis,
requirements workshops, surveys, site visits, business process
descriptions, use cases, scenarios, business analysis, task and
workflow analysis.
Critically evaluate information gathered from multiple sources,
reconcile conflicts, decompose high-level information into details,
abstract up from low-level information to a general understanding
and distinguish user requests from the underlying true needs.
Utilise your experience in using company-wide requirements
definition and management systems and methodologies required.
Successfully engage in multiple initiatives simultaneously.
Work independently with users to define concepts and under
direction of diverse group, executives, managers, and subject
matter experts.
Develop requirements specifications according to standard
templates, using natural language.
Collaborate with developers and subject matter expert to establish
the technical vision and analyse trade-offs between usability and
performance needs. Analyses and documents both current and
new business processes, in line with strategic direction, identifying
the needs and responsibilities of users through various techniques
including interview, document analysis, workshops, surveys,
product analysis and workflow analysis.
Recommend systems improvements and controls by studying
current practices, understanding business objectives and
proposing solutions
Monitor project progress including tracking activity, resolving
problems, publishing progress reports and recommending actions.
Design and develop test plans for executing unit, integration,
1
Version 1 – 27/04/2015




General Duties:
system or acceptance testing in order to ensure the solution
meets the business requirements.
Maintain system protocols by writing, updating and
communicating procedures.
Provide support for SPT business systems by writing and
maintaining user documentation, providing help desk support and
training users.
Assist with Data Conversion and Clean-up Activities.
Assist with implementation of web based system solutions.

SPT has a detailed Health & Safety Policy, a copy of which is
available from the Intranet. Employees are expected to read this
policy and take all necessary steps to comply. It is a condition of
employment that the employee works safely, having regard to
themselves and those around them. The employee must also
comply with all SPT procedures and practices from time to time
relating to health and safety matters. Any failure to do so may
result in disciplinary action being taken against the Employee.

Employees will be expected to undertake any reasonable request.

Employees are expected to work collaboratively with colleagues
and ensure effective teamwork.
Authorisation:
Authorised By: _____________________________________
2
Date: _______________
Version 1 – 27/04/2015
Ref No:
OS29
Job Title:
Business Systems Analyst
Department:
Operations
Section/Division:
Subway
Grade:
D
Date:
27/04/15
Requirements
Essential
Desirable
Educational Attainment
Degree in business or computing
related subject.
Knowledge Required
Good knowledge of business
analysis techniques and
processes.
Good knowledge base in IT:
hardware, software, database.
Experience Required
Ability to gather business
requirements from multiple
sources, prioritising needs to
agree appropriate requirement
documentation
Collaborating with developers
and subject matter experts to
establish the technical vision and
analyse trade-offs between
usability and performance
Software testing experience –
able to design and develop test
plans for system and UAT
Ability to perform scripting or
simple programming.
Experience of implementing web
based solutions.
Experience of working in an
operational and/or customer
service delivery environment.
Experience of working in a safety
critical environment.
Good project management skills
Maintaining systems protocols
Writing and maintaining user
documentation, providing help
desk support and training users
Skills and Aptitudes Required
Good analytical and problem
solving skills; can think outside
the box.
Customer service ethic
3
Version 1 – 27/04/2015
Strong communication skills –
both written (reports, procedures)
and verbal (presenting proposals
to variety of audiences,
facilitating workshops involving
technical and non-technical
people)
.
Strong organisational skills, able
to co-ordinate workload to liaise
with external providers and
satisfy internal customers
Team player, able to build trust
and understanding quickly
MIS/reporting and business
process skills
Proven ability to meet deadlines.
Personal Qualities Required
A self-starter, motivated
individual with high personal
standards and the drive to
succeed
Approachable but assertive when
required.
Resilient, able to challenge
positively, take ownership of
issues and see them through to
completion.
Other
This post will be subject to a
Basic Disclosure check.
Circumstances

Working Unsociable
Hours

Driving Licence
N/A

Car Ownership
N/A

Others
N/A
May occasionally be required to
work unsocial hours, sometimes
with little notice.
4
Version 1 – 27/04/2015