2010 Thompson Unlimited Year-End Annual Report Presented March 15, 2011 Annual General Meeting Thompson, Manitoba Thompson Unlimited 206 – 55 Selkirk Avenue P.O. Box 1214 Thompson, Manitoba. R8N 1P1 www.thompsonunlimited.ca www.thompsonsubzero.ca info@thompsonunlimited.ca Tel: (204) 677-1900 Toll free: 1-866-965-3386 Fax: (204) 677-1909 Table of Contents Section Page List of Abbreviations Used in this Report …………………………………..………..……………. 2 Message from the President ……………………………………………………………………….. 3 Message from the General Manager ……………………………………….……….……..…….… 4 2010 Annual Report Overview …………………………………………….…………........ 5 1.0 Description of Thompson Unlimited ……………………………….……………….... 6 1.1 1.2 1.3 1.4 Thompson Unlimited Staff and Volunteer Appointed Board of Directors ….. 6 Vision of Thompson Unlimited …………………………….……………..….. 6 Mission …………………………………………………………..…………... 6 Corporate Purpose and Framework for Organizational Governance . …….…. 7 2010 Thompson Unlimited Business Process .......................……….……………. 8 2.0 Review of Thompson Unlimited Programs and Services Outcomes..…………..…….... 9 2.1 Economic Diversification Strategy ……………………………..……………. 9 2.1.1 Regional Centre Positioning Goal ……………………………….... 9 2.1.2 Cold and Winter Weather Testing Goal …………………………… 10 2.2 Business Development and Investment Attraction Strategy ………….……… 11 2.2.1 Business Development Goal …………………………….……….… 11 2.2.2 Downtown Revitalization Goal …………………..………………….. 12 2.2.3 Investment Attraction Goal …………………….……..………..……... 12 2.3 Marketing and Communications Strategy ………………………..………..…….. 13 2.3.1 Thompson Unlimited Communications Goal ……….…….……..…..… 14 2.3.2 Thompson Community Promotion Goal …………………..………….. 14 2.3.3 Community Information, Dissemination and Research Goal …….…..… 15 2.4 Corporate Administration and Governance …………………..…………….…. 16 24.1 Thompson Unlimited Staff Retention and Development ………..…. 17 2.4.2 Thompson Unlimited Board and Committee Members Retention and Development ………………………………………….. 17 3.0 2010 Year-End Audited Financial Statements ……………………….………………….. 19 2010 Thompson Unlimited Year End Annual Report Page 1 of 19 List of Abbreviations Used in this Report CEDF Communities Economic Development Fund CIB Communities in Bloom City The Municipal Corporation of the City of Thompson, MB CWLP Community Works Loans Program EIA Employment and Income Assistance ETT Manitoba Entrepreneurship, Training and Trade EWIN Entry to Work in the North ICCI Investment Canada Community Initiatives. Formerly CISP. OEM Original Equipment Manufacturer SME Small and Medium-Sized Enterprises TDRC Thompson Downtown Revitalization Committee TU Thompson Unlimited. Legal name of TU is Thompson Community Development Corporation UCN University College of the North WWT Winter Weather Testing YWCA Young Women's Christian Association 2010 Thompson Unlimited Year End Annual Report Page 2 of 19 Message from the President Greetings, TU responded well throughout the year in meeting our workplan. The Vale announcement in November of the smelter and refinery decommissioning starting 2015 hardened our conviction and affirmed our role in diversifying the economy of Thompson. I am pleased of our accomplishments and efforts this year, and remain confident in continuing to rise to the challenges of tomorrow. I look forward to working with Vale. I envision TU’s role to be essential in helping shape with others Thompson’s future. On behalf of the Board, I would like to thank the staff of TU for their efforts during the year. I also want to thank my colleagues on the Board for their interest and attention in the affairs of the corporation. Congratulations to the members of the winter weather testing committee as well, for their dedication and effort; the results speak for themselves. TU is a successful organization thanks to a number of dedicated persons. It was a pleasure and I am pleased to serve as the President of this organization. Thanks again to the City of Thompson for the partnership. We worked together well on issues and opportunities for the betterment of Thompson. Respectfully submitted, Rick Oberdorfer, President Thompson Unlimited 2010 Thompson Unlimited Year End Annual Report Page 3 of 19 Message from the General Manager Hello, 2010 has been a year that has challenged Thompson. The Vale announcement of the smelter and refinery decommissioning validates the need for meaningful economic development. Businesses, community and regional residents, and current and potential investors need to remain committed and confident in our future. We must not let fears shape our future. Thompson continues to grow and strengthen. Each year, we are stronger by working together. Efforts continued in 2010 on diversifying the economy. As the global, Canadian, Manitoba and local economies change, so must Thompson Unlimited. We grew this past year with the addition of an additional full-time permanent position of Development Coordinator Tourism and Special Projects. Our work has guided us to different projects and with this position, we are better able to respond to economic opportunities, challenges and carrying out our workplan. As last year, the successes enjoyed this year in large part are attributable to the hard working and dedicated staff of TU. Joining TU and Thompson Community Foundation this year was Natasha Anderson. I would also like to acknowledge the support and direction of the Board members as well as the Winter Weather Testing committee. Thompson Unlimited is a strong and effective organization. Gracia mi amor para su apoyo. Sincerely, Mark Matiasek B.A. (Econ.), H.B. Comm., M.R.D. General Manager 3 2010 Thompson Unlimited Year End Annual Report Page 4 of 19 2010 Annual Report Overview This report presents a summary of activities and accomplishments that were realized during the calendar year of 2010. These activities and accomplishments were based on a strategic workplan and supporting budget that was developed and approved by the TU Board of Directors, and presented March 23 during the 2010 Annual General Meeting. It is highly recommended that this workplan be reviewed in consort with this annual report in order to gain a greater appreciation of the direction taken and the activities and accomplishments reported herein. Copies of the 2010 Annual Workplan are available by contacting the Thompson Unlimited Corporate Office, or by .pdf download by visiting www.thompsonunlimited.ca. This report differs somewhat from the format followed in the 2009 Year-End Annual Report. New this year is the presentation in tabular form the activities and year-end accomplishments stated alongside the goals and objectives as articulated in the 2010 Annual Workplan. The intent is to provide readers a clearer account of the activities and accomplishments in relation to achieving the workplan. This report is divided into 3 sections. The first section provides a brief overview of Thompson Unlimited. The second section lists strategic directions that were followed during 2010 along with presenting activities and accomplishments in relation to stated goals and objectives. The third and final section presents the 2010 year-end audited financial statements, which provides a measure of how we employed our financial resources toward realizing our activities and accomplishments. 2010 Thompson Unlimited Year End Annual Report Page 5 of 19 1.0 Description of Thompson Unlimited Thompson Unlimited is a non-profit organization designed and started in 2003 through a special 10 year agreement for payment of a special annual grant from Vale to the City of Thompson for the purpose of setting up and operating an economic development and marketing office to promote economic development and diversification of the City of Thompson. Vale provides this grant funding to the City of Thompson, who in turn funds TU. Diversifying the local economy is TU’s primary role. 1.1 Thompson Unlimited Staff and Volunteer Appointed Board of Directors Thompson Unlimited Staff and Volunteer Appointed Board of Directors Members at Large during 2010 were the following individuals: Board Members Rick Oberdorfer, President Manisha Pandya, Vice President Don MacDonald, Secretary/Treasurer Penny Byer Manfred Boehm Steve Spuzak Mark Scott, replacing departed David Markham representing Vale – Manitoba Operations. Brad Evenson, replacing Charlene Lafreniere representing the City of Thompson Valerie Wilson representing the School District of Mystery Lake Staff Mark Matiasek, General Manager Roxie Binns, Development Coordinator - Winter Weather Testing and Business Retention and Expansion Betty Landego, Development Coordinator - Tourism and Special Projects Natasha Anderson, Administrative Coordinator (half-time) 1.2 Vision of Thompson Unlimited Thompson Unlimited envisions Thompson as a dynamic and vibrant community which will be the service capital of northern Manitoba. 1.3 Mission Thompson Unlimited will create a dynamic business climate by providing support and resources to grow Thompson as a northern center of diverse economic opportunities, and as a community having a well-developed quality of life. 2010 Thompson Unlimited Year End Annual Report Page 6 of 19 1.4 Corporate Purpose and Organizational Governance As set out in TU Bylaw #1, “The purpose of the Thompson Community Development Corporation will be to support community economic and community development; diversify the local economy; support the creation and the expansion of small and medium-sized enterprises; maintain and create new employment; and to be a partner with other agencies identified as working on behalf of Northern Manitoba.” The purpose drives the strategies decided by the Board of Directors, and therefore the activities of the staff. In addition, Thompson Unlimited’s 2010 approach to economic development included: Operating as a not-for-profit corporation by administering and employing its resources for marketing and aiding the development of economic activity in Thompson and the surrounding region Assisting in the development and expansion of new and existing businesses Receiving operating funding and other grants, and award other grants and loans in accordance with the interests and objectives of the Corporation Developing and maintaining a clear sense of its vision, mission and strategic goals through systematic planning and to ensure there is continual review of plans and goals Committing to organizational accountability and transparency Within the context of organizational governance, presented below is a table listing all board, committee and sub committees of TU, along with the number of persons sitting on the respective board/committee/sub-committee and the number of meetings held during 2010. Table 1 – Meeting Type, Frequency and Number of Persons Engaged during 2010. Name of Board, Committee Number of Persons Number of Meetings Held or Sub-Committee on Board, Committee, During 2010 or Sub-Committee 9 9 (along with 2 special TU Board of Directors meetings of the Board) 3 2 TU Board Executive Committee 7 10 WWT Committee 14 18 Downtown Revitalization Committee 7 18 Communities in Bloom SubCommittee 11 7 City Pride Sub-Committee 51 Persons 66 Meetings TOTAL If we assume the average length of time persons met at a group to be 2 hours, it follows approximately 6,732volunteer hours were committed advancing projects related to local community and economic development. Note that these numbers are conservative. Many meetings normally lasted for than 2 hours in duration. Some committees experienced fluctuating numbers as members left and others joined. 2010 Thompson Unlimited Year End Annual Report Page 7 of 19 2010 Thompson Unlimited Business Process Vision Thompson Unlimited envisions Thompson as a dynamic and vibrant community which will be the service capital of northern Manitoba. Mission Thompson Unlimited will create a dynamic business climate by providing support and resources to grow Thompson as a northern center of diverse economic opportunities, and as a community having a well-developed quality of life. Economic Diversification Strategy Regional Centre Positioning Goal Cold and Winter Weather Testing Goal Business Development & Investment Attraction Business Development Goal Investment Attraction Goal Downtown Revitalization Goal Marketing & Communications Strategy Thompson Unlimited Communications Goal Thompson Community Promotion Goal Community Information, Dissemination & Research Goal 2010 Thompson Unlimited Year End Annual Report Administration & Governance Thompson Unlimited Staff Retention and Development TU Board and Committee Members Retention & Development Page 8 of 19 2.0 Review of Thompson Unlimited Programs and Service Outcomes As reported in the 2010 Annual Workplan, 3 diversification strategies were pursued: (A) Economic Diversification; (B) Business Development and Investment Attraction; and (C) Marketing and Communications. This section reports on the main activities and accomplishments realized in each of the goals. Overseeing the implementation of the strategies are Administration and Governance. 2.1 Economic Diversification Strategy The Board of Directors determined 2 goals that would shape the economic diversification strategy: (1) Regional Centre Positioning Goal, and (2) Cold and Winter Weather Testing. 2 .1 .1 Regional Centre Positioning Goal The intention of this goal is to continue entrenching Thompson as a regional centre providing services such as government, business, health care and education into the region. The region figures prominently in the sustainability of Thompson, and conversely Thompson has an important role within the region. Objectives Continue to follow and partner as appropriate, in the development of the UCN - Thompson Campus. Transportation of goods through Thompson to points north provides opportunities for local development. The mining industry is restructuring, and within it presents opportunities. Identify gaps in the provision of regional goods and/or services, and work to fill them. Identify accessibility barriers between the region and Thompson, and work to address them. Activities and Accomplishments TU lead a concerted campaign to provide additional factual information for informed opinions of the UCN Thompson campus. Participation in the 2010 Arctic Gateway Summit - "Northern Directions”. The summit focused on the transportation corridor from Winnipeg north through the Canadian Arctic and into Russia. Establish a growing relationship with Vale representatives demonstrating TU’s role and value. TU representation on North Central Development’s Business Development Committee that oversees loans for businesses within the region Labour shortage was focused upon. Existing unemployed or underemployed persons were targeted for training. 2010 Thompson Unlimited Year-End Annual Report Page 9 of 19 2 .1 .2 Cold and Winter Weather Testing Goal Thompson continues its emergence as a real-world cold and winter weather testing centre of excellence. Major automotive and other OEM manufacturers test products and components in real world Thompson winter and cold weather conditions. Objectives Attract 1 new cold/winter weather tester to Thompson. Monitor and assist cold weather testers to ensure their testing experiences are productive. Strengthen communications from TU to existing and potential new winter weather testers to ensure awareness of testing in Thompson. Continue to provide support to the Jet Engine Test Facility during its full development in 2010. Assist expanding at least 1 ongoing cold weather tester. Enhance local testing facilities and infrastructure to attract more testers. Activities and Accomplishments Entered into heavy equipment sector with one new cold weather tester. Frequent meetings between facilitators and the Winter Weather Testing Committee. Holding exit interviews with testing company officials after completing their testing and prior to their departure from Thompson. A newsletter was prepared and disseminated thru direct mailouts to OEMs. Consultants were engaged to attend tradeshows in automotive and aerospace sectors on behalf of TU prospecting companies in need of a testing location Assisted in securing accommodations, space for interviews and meetings in the TU boardroom, forwarding information about local businesses, assistance in organizing a local job fair, Grand Opening and Community Open House, etc. Integrating machinery being tested by a manufacturer into the daily activities of the City of Thompson. The Norplex Pool test track was used for the first time by a tester. Assisted one tester install infrastructure to assist their particular type of testing. Other highlights include: The federal Invest Canada-Community Initiatives (ICCI) program is designed to help Canadian communities attract, retain and expand foreign direct investment. ICCI supports non-profit and public-private partnerships at the local community level. TU authored a successful funding application to this program that leveraged $17,500 from the federal government. Aerospace and automotive consultancies were contracted for the advancement of winter and cold weather testing. Presentations were made to the Minister of Entrepreneurship, Training and Trade, and the Thompson Chamber of Commerce concerning the economic impact of winter 2010 Thompson Unlimited Year-End Annual Report Page 10 of 19 weather testing in Thompson. Reuters global news agency produced a story about Thompson’s cold weather testing efforts and major dailies in Edmonton, Anchorage, and likely others picked up the story. 2 .2 Business Development and Investment Attraction Strategy The Business Development and Investment Attraction Strategy is divided into 3 separate goals: (1) Business Development; (2) Downtown Revitalization; and (3) Investment Attraction. 2.2.1 Business Development Goal This microfinance loan program assists the start-up, expansion or beautification of the exterior of small or home-based local businesses by providing loans in cooperation with other lenders or separately. Assistance with business plan preparation and offering small business counseling were also available through TU. Objectives Continue maintaining the CWLP portfolio in good standing. Promote CWLP through different media avenues to raise awareness and loan applications. Approve 3 new loans to local entrepreneurs. Participate in attracting new labour to Thompson by supporting immigration efforts and recruitment missions. Provide training to those wanting to enter the labour force, or in other cases, wanting new or additional training for labour in greater demand Activities and Accomplishments Reporting of loan portfolio status was completed with CEDF 1 new loan was approved by the Investment Committee for $5,000. 1 loan was declined and several inquiries into the program were made. TU representation on the Thompson Newcomers Settlement Services Committee 18 unemployed people completed EWIN training and 14 businesses registered as part of the EWIN training. Provided training to existing staff – 8 managers and 13 existing workers in hospitality and retail sectors. TU partnered with ETT, IWD, EIA, YWCA and MTEC for both projects. Other highlights include: Aboriginal Art Centre for northern Manitoba Board representation. 2010 Thompson Unlimited Year-End Annual Report Page 11 of 19 2.2.2 Downtown Revitalization Goal In cooperation with and funding from the City of Thompson, a special volunteer committee was struck and which TU provides administrative support and coordination to. Recommendations coming from the 2009 Year-end Activity Report were implemented in 2010. Objectives Enhance downtown appearance. Increase positive activity in the downtown area. Enhance and maintain downtown infrastructure. Leverage grant funding from the City twofold by writing grant and funding proposals to local organizations and government agencies for additional funding for downtown revitalization. Activities and Accomplishments Thompson Downtown Revitalization Committee 2010 Year-End report placed on online. Visit www.thompsonunlimited.ca Manitoba Hydro Forest Enhancement Project, Community Futures North Central Development, Chamber of Commerce, Canadian Tire and Province of Manitoba contributed funding and/or goods. Other highlights include: A Communities in Bloom designation was applied for and significant work was lead by a group of community volunteers that oversaw the bid planning. TU provided administration of activities. A 3 Bloom out of 5 designation was earned. The City Pride Challenge was also developed by the Communities in Bloom SubCommittee. TU again provided administration and coordination to the subcommittee which consisted of the following committee members and judges: Councilor Erin Stewart, Bruce Holmes, June Bourguignon, Margaret Allen, Volker Beckman, Andrea Hatley, Laurie McInnis, Erin Wilcox, Jan Hall and Bea Shantz. For further information on the activities of the Downtown Revitalization Committee for 2010 including the City Pride and Communities in Bloom efforts, readers are encouraged to visit www.thompsonunlimited.ca and download the 2010 workplan and 2010 year-end annual report. 2.2.3 Investment Attraction Goal Investment attraction will focus on bringing new housing and retail businesses to the community. In particular, addressing the shortage of human resources in town, and working with the City were factors in attracting new investment to Thompson. 2010 Thompson Unlimited Year-End Annual Report Page 12 of 19 Objectives Work with the newly established Thompson Housing Authority, and other local housing stakeholders to add new and increase the range of housing units in the City by 50 units over 2009 housing starts. Work with the Chamber of Commerce and other stakeholders in identifying and filling gaps in local and regional business goods and services. Seek out and engage new investors to build 2 new retail stores. Provide aftercare to engaged investors in the community. Connect 3 local businesses with investors for new investors to the community. Continue representing TU’s interests on the City of Thompson’s Development Review Committee, and the Public Safety Committee. Activities and Accomplishments A Thompson Housing Authority Board of Directors and organizational bylaws continue to be constituted. Nothing to report Discussions are ongoing Provided ongoing support to the Choice Brand Extended Stay Hotel. Helped organize interviews. Discussions are ongoing Discontinued representation on the City’s Public Safety Committee due to time considerations. Representation on the City’s Development Review Committee continues. Other highlights include: TU assisted Rogers Communications high-speed packet access wireless network market expansion into Thompson by pairing a local business with Rogers’ retail entry. Jet Engine Test Facility completed and nearing full operations including certification and compliance requirements. 2..3 Marketing and Communications Strategy Thompson Unlimited is the municipal economic development corporation for Thompson. Our services are intended to diversify the local economy. Raising our awareness and demonstrating value for the economic development services are essential for organizational effectiveness and continued funding. Marketing and promotion are composed of 3 goals. In no particular order, they are: (1) Thompson Unlimited Communications; (2) Thompson Community Promotion; and (3) Community Information, Dissemination and Research. 2010 Thompson Unlimited Year-End Annual Report Page 13 of 19 2.3.1 Thompson Unlimited Communications Goal The activities and accomplishments of TU need to be communicated into the community and beyond. By communicating, the awareness of TU services will increase, and the recognition can help grow and possibly attract new opportunities to TU’s resources. Objectives Greater use of local and out-of-town communications. Composing and issuing at least 1 new media release per month to local and out of town media. Composing and disseminating at least 2 newsletters to targeted audiences. Continued utilization of TU and other websites. Greater use of electronic communications and social media. Activities and Accomplishments Shaw Cable aired footage recorded during the Jet Engine Test Facility Grand Opening. New Sub-zero billboard erected facing southbound along Mystery Lake Road. Networking with the Canadian Trade Commissioner for Europe 8 media releases were distributed throughout 2010 on different topics One newsletter focusing on winter weather testing was developed and disseminated to companies around the world. A new aerospace brochure was also developed and disseminated Workplans and annual reports have been placed for downloading on the TU website. Blind emails have been used to help raise local awareness of news and opportunities. Other highlights include: Media organizations TU was involved with during 2010 include CBC Radio in Winnipeg, The Pas and Thompson, Canadian Business Journal, CHTM Radio, Winnipeg Free Press, NCI Radio, Reuters News Service, and CBC French and English TV. TU’s WWT print communications has evolved to become translated into different languages for dissemination to a worldwide audience. 2.3.2 Thompson Community Promotion Goal We live in a competitive world and Thompson must sell itself well in order to diversify. The strengths and opportunities of the community serve as information for promotional purposes. Networking, providing a voice of local economic development, providing referrals, etc., is other factors related to community promotion. 2010 Thompson Unlimited Year-End Annual Report Page 14 of 19 Objectives Advertising at targeted venues, in partnership or individually within the budgeted amount. Attracting, hosting and/or coordinating new conferences, forums and meetings. Continued TU representation at conferences and meetings. More frequent exposures of TU throughout the year involving local and outside media outlets. Respond to media inquiries of stories focusing on Thompson. Working with the Thompson Chamber of Commerce, and other local and provincial organizations on projects of mutual interest or concern. Activities and Accomplishments Individually and cost shared numerous advertisements in different media in and outside Thompson. Manitoba Homecoming, Tourism North Manitoba, Manitoba Hydro Breakfast Fundraiser for the TRCC, continued service on the Economic Developers Association of Manitoba, Destination Churchill Strategic Planning Session, Centrallia 2010, CanadaManitoba Roundtable on SME’s and Skills Development, and MB Conservative Caucus trip to Thompson Numerous advertising through magazines and websites that included stories and news, as well as utilization of the TU library. TU participated in the Winnipeg Free Press’ Town and Country annual insert feature. TU helped organize CBC French TV news programming that included a live show with footage shot previously being aired. Some footage was picked up for national airing through CBC The National. The Chamber donated 4 plaques for City Pride Beautification Competition. These plaques were designed by an artist and unique in appearance. The plaques have 10 engraving plates enabling distribution for 10 years. TU participated in the intercity bus service survey with the Province of MB concerning Greyhound service reductions. 2.3.3 Community Information, Dissemination and Research Goal We will be a source of relevant and updated community information focusing on promotion and attraction-oriented information including a photo library and the community profile, and make the information available in a timely manner to local businesses and other groups in need of such information. Special research assignments may also be completed from time to time. 2010 Thompson Unlimited Year-End Annual Report Page 15 of 19 Objectives Continue to prepare and disseminate recruitment packages upon request. Continue updating the City of Thompson Community Profile, and Guide to Thompson as well as other regular promotional and informational materials. Add to, promote and utilize the collection of professional photos in TU’s photo library. Prepare or coordinate special reports as requested. Activities and Accomplishments Over 100 recruitment packages have been prepared for Vale, Shepell FGI, and the School District of Mystery Lake The Guide and Profile were professionally updated in 2010. Renewed advertisement in Thompson’s Visitors Map. Pictures of Dave Daley’s dog sled trek from Churchill to Winnipeg through Thompson were taken. Tourism North, City of Thompson, Winnipeg Free Press and a local business included organizations that have requested pictures from TU’s library. Authored and submitted a discussion paper proposing a strategy to achieve increases in Aboriginal labour participation, and known and probable mineral reserves for the Vale – Manitoba Operations Other highlights include: TU paid the final installment of the $50,000 total cash contribution toward funding the Thompson Sustainable Community Plan. TU prepared and presented Overview of Economic Opportunities and Challenges of Thompson, Manitoba 2010 to Minister Lynn Yelich of Western Economic Diversification 2.4 Corporate Administration and Governance As articulated in TU’s By-Law No. 1 governing the affairs of TU, our purpose will be to support community economic and community development; diversify the local economy; support the creation and the expansion of small and medium-sized enterprises; maintain and create new employment; and, to be a partner with other agencies identified as working on behalf of northern Manitoba. Two goals form TU’s administration and governance: (1) TU Staff Retention and Development, and (2) Board and Committee Member Recruitment, Retention and Development. A Communications Protocol continues between Thompson Unlimited and the City of Thompson that enhances communications between both organizations. 2010 Thompson Unlimited Year-End Annual Report Page 16 of 19 2.4.1 Thompson Unlimited Staff Retention and Development Attracting and retaining skilled staff and providing them with the necessary resources along with professional development opportunities to stay abreast in emerging issues/opportunities are imperative to achieving the goals and objectives of TU. Objectives Provide a workplace that is sensitive to achieving a work/life balance. Recognize and reward staff efforts, contributions, and accomplishments. To invest in staff professional development within the budget. In good faith review and amend as necessary the Corporate Policy and Procedures Manual, and the Expense Claim. Activities and Accomplishments Flex time practiced to accommodate personal and family responsibilities. Community functions and special events throughout the year were held and staff were invited to attend along with family. Annual retention raises were honored. 2 staff were sent to Year 2 of the Economic Developers Association of Canada training. No changes were made to the Corporate Policy and Procedures manual. Updating of the expense claim occurred keeping with updates to the Treasury Board rates for mileage, meals and incidentals. 2.4.2 Thompson Unlimited Board and Committee Members Retention and Development Effectively engaging volunteers who give their time for board and/or committee service to help accomplish TU goals is a key goal. Objectives Activities and Accomplishments One person resigned from the board due Work to minimize Board or Committee to relocating for employment, another member turnover. person changed due to the 2010 municipal elections. An additional WWT Committee position was re-filled. In good faith, review the TU Corporate Bylaw No changes to TU Bylaw #1 were #1 and amend as necessary necessary. Offer and encourage training opportunities to Board training opportunities were passed Board and Committee members designed to along to the board. TU staff participated strengthen governance and accountability. in training related to working with volunteers and boards. If a board or committee member vacancy One WWT Committee and 2 Board 2010 Thompson Unlimited Year-End Annual Report Page 17 of 19 occurs, conduct exit interviews of the departing member to determine if/how to prevent further vacancies from occurring. Provide new board and committee member orientation as necessary Support a timely and relevant flow of communication between TU staff, Board and Committee members. Recognize and value the time and expertise given to TU by all volunteer board and committee members. members resigned from their positions. A copy of TU organizational Bylaw#1, along with confidentiality agreement and a copy of the Director’s and Officer’s Liability Insurance certificate were given. Weekly email updates of TU staff were sent to all board and committee members. BBQ at the TU President’s House attended by staff, board and committee members. 2010 Thompson Unlimited Year-End Annual Report Page 18 of 19 3.0 2010 Year-End Audited Financial Statements The 2010 year-end audited financial statements are presented starting the next page. 2010 Thompson Unlimited Year-End Annual Report Page 19 of 19