Managing People
Jon Boyes
Curriculum and Work-Related Learning Officer
Managing People
Learning outcomes
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Understand how to work within the organisational
guidelines to achieve team goals
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Understand how to plan and allocate work
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Understand how to monitor a team’s performance
against the plan
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Understand the role of motivation in improving
performance
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Understand the organisations requirements in relation
to teams performance
Managing People
Performance management cycle
Company
strategy
Define team
objectives
Annual team
review
Allocate individual
targets
Annual
appraisal
Monthly
appraisal
Managing People
Agreeing goals/targets
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Staff come up with own targets. Manager tweaks, both reach
agreement
Staff know what’s expected of them
Staff can see how well they are doing
SMART = a set of performance indicators
 Specific
 Measurable
 Achievable
 Relevant
 Timed
Managing People
Staff appraisals
(supervision meeting, one-to-one, etc.)
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Intro and settling in – establish rapport
Agree agenda for meeting
Review last meeting notes and action arising
Review recent experience – listen and feedback
Review any difficulties/problem areas
Overview of future work
End on positive note
Manager takes brief notes, both sign as record for
personnel file
Managing People
Annual appraisals
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Actions arising from last year’s appraisal
Review each target
For any target not achieved, why not? What were
problems and how were they addressed?
Performance overview, feedback
Agree targets for next 12 months
Process facilitated by giving staff questionnaire
beforehand. Agreed and signed by both parties
End on positive
Managing People
Policies vs procedures
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A policy is a guiding principle used to set direction in
an organisation. A procedure is a series of steps to be
followed as a consistent and repetitive approach to
accomplish an end result.
Policies are rules that employees have to follow, often
set out in a handbook
Eg Staff expenses policy will define exactly what
allowances staff can and cannot claim for. The
expenses claim procedure will set out how staff go
about claiming expenses.
Managing People
Example policies that impact on
work planning
Policy
Performance appraisal
Flexitime
General conduct, (inc.
absenteeism, timekeeping)
Paternity/maternity leave
Sickness/Compassionate
leave/special leave
Affect on work management?
Managing People
Maslow’s Hierarchy of Needs
Self-actualization
personal growth and fulfilment
Esteem needs
achievement, status, responsibility,
reputation
Belongingness and love needs
family, affection, relationships, work group, etc.
Safety needs
protection, security, order, law, limits, stability, etc.
Biological and physiological needs
basic life needs - air, food, drink, shelter, warmth, sleep, etc.
Managing People
Maslow in the Workplace
Self-actualization
Challenge and opportunity
Esteem needs
Incentives, promotion, responsibilities
Belongingness and love needs
social events, teambuilding, internal comms
Safety needs
safe working environment, pension, union recognition
Biological and physiological needs
rest breaks, heating/air con., canteen