Unity Traces &
Troubleshooting
Michael Hollowell
CCIE #4114 (Oct 4, 1998)
UCBU – Senior Escalation Engineer
rev: 06/06/11
Agenda
• The playing field.
• Setting the traces.
• Customizing the traces.
• Gathering everything up.
• Diagnotistic Examples
• Q&A.
© 2011 Cisco Systems, Inc. All rights reserved.
2
On-line Troubleshooting Guides
Unity trouble shooting Guides
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_troubleshooting_guides_list.html
5.0 Trouble shooting Guide
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/troubleshooting/guide/ex/5xcutsgex.html
© 2011 Cisco Systems, Inc. All rights reserved.
3
The Playing Field – Ways to Trouble shoot
• Windows System /
Application Event Log
• Diagnostic Logging via the
Unity Diagnostic Tool (UDT)
• Port Status Monitor (2.0+)
• GUSI (2.0 +)
• Low Level Debugging
• Miscellaneous Logs
© 2011 Cisco Systems, Inc. All rights reserved.
4
System / Application Log – Gathering Apps
• Eventvwr.exe -> Save Log File As...
- .evt (GMT adjusted time)
- .csv (current server time)
• GUSI (Gather Unity System Info. 2.x+)
• UDT ->
Gather Standard Logs
- AvCsMGr, App, & Sys Logs
Select Logs*
Over a specified Time Frame
*Option to export App & Sys to CSV is there, by default it is not included
© 2011 Cisco Systems, Inc. All rights reserved.
5
Reading System/Application Logs
• EVT
- eventvwr -> open log file…
Should be opened on a Unity server of the same version
in order to decode events properly.*
- Unity Diagnostic Viewer
• CSV
- Excel, Notepad, Word, etc.
* timestamps might not match Diags
© 2011 Cisco Systems, Inc. All rights reserved.
6
UDT Traces - Gathering
 Correct way:
Using UDT –> Gather log Files
 Incorrect Way:
Taking them dircectly from
the \commserver\logs
directory unless otherwise
specified.
© 2011 Cisco Systems, Inc. All rights reserved.
7
This is your log… This is your log formatted
Plucked from the \commserver\logs directory:
16:38:52:094,AvDiagnostics_MC,1225,3760,-1,,Notifier,24,John
Doe,0,Text(0x1),Urgent Only
16:38:52:093,AvDiagnostics_MC,1221,5784,1,,Notifier,20,0x5e90001,32,Any
16:38:52:125,AvDiagnostics_MC,1258,3760,1,,Notifier,16,Queued,John Doe.jdoe@local.com
Gathered from the UDT*:
16:38:52:094 (AvDiagnostics_MC,1225,Notifier,24) [Thread 3760] John
Doe has 0 messages of type Text(0x1) Urgent Only 16:38:52:093
(AvDiagnostics_MC,1221,Notifier,20) [Thread 5784] Ticket 0x5e90001
granted for resource 32 (requested Any) 16:38:52:125
(AvDiagnostics_MC,1258,Notifier,16) [Thread 3760] Queued SMTP
task for mailuser=John Doe, addr#=jdoe@local.com.
* You can format the unformatted logs by placing them into the
\commserver\logs directory of the same Unity version from which the logs
were pulled from and then use UDT to gather/format them.
© 2011 Cisco Systems, Inc. All rights reserved.
8
Port Status Monitor (2.x +)
• Replaced the Original Port Status Monitor (PSM)
• Allows you to monitor the voiceports in real time
• Unity version 4.2 and later
• Latest version 2.0.2.4
• Easiest tool for watching MWI activity and User
interaction.
• Training Video:
ftp://ftpeng.cisco.com/lindborg/Unity42/NEWPSM.exe
© 2011 Cisco Systems, Inc. All rights reserved.
9
GUSI (2.0 +)
• Gather Unity System Information
• Current Version 2.0.4
• Key New Feature within 2.x
- Configuration Conformance Checking
• Always check with ciscounitytools.com for latest version
• Online help file:
http://ciscounitytools.com/Applications/Unity/GUSI/Help/GatherUnitySystemInfo.htm
© 2011 Cisco Systems, Inc. All rights reserved.
10
Debugging
Advanced Use Only
 Windbg.exe
- May require Unity, Microsoft, or
other 3rd party Symbols
- Best to get a memory dump
Use “!analyze –v”
 dbgview.exe
- VMO client issues
© 2011 Cisco Systems, Inc. All rights reserved.
11
Miscellaneous Logs
\<os install>\system32\logfiles\...
…\w3svc1\ex<#>.log
…\HTTPERR\httperr1.log
(www logs enable by default : PCA, SAweb)
…\smtpsvc1 (VPIM, Bridge, Text Paging, etc.)
(must enable first on the protocol)
\<os install>\KB*.log (list of all KBs installed on the system)
(can also use add/remove programs)
© 2011 Cisco Systems, Inc. All rights reserved.
12
Agenda
• The playing field.
• Setting the traces.
• Customizing the traces.
• Gathering everything up.
• Diagnotistic Examples
• Q&A.
© 2011 Cisco Systems, Inc. All rights reserved.
13
Unity Architecture
© 2011 Cisco Systems, Inc. All rights reserved.
14
Unity Architecture
For More Information …
A lot more detail about the architecture diagram, with information
about the Unity components and processes in it, can be found in
these resources:
Unity Architecture Overview 4.0(3)
Cisco Unity Deployment and Solutions Guide
We’re not going to go into quite that level of detail in this
presentation, but we’ll do a couple of process walkthroughs to get
an idea of how to understand and apply the architecture diagram.
© 2011 Cisco Systems, Inc. All rights reserved.
15
The Complexity of Unity Diags
Multiple Log Managers
AvCsMgr process
Log Manager
diag_AvCsMgr_20060126_220003.txt
AvDSAD process
Log Manager
diag_AvDSAD_20060126_220003.txt
 Each Unity process runs its own copy of the
log manager, and creates its own diagnostic
file.
© 2011 Cisco Systems, Inc. All rights reserved.
16
The Complexity of Unity Diags
Component vs. Process Example
AvCsMgr process
MIU Component
Log Manager
diag_AvCsMgr_20060126_220003.txt
Example: Gathering MIU Traces
1. Set MIU Traces in Unity Diagnostic Tool
2. Reproduce Behavior
3. Use UDT to gather AvCsMgr diag file, because
the MIU component lives in the AvCsMgr
process
© 2011 Cisco Systems, Inc. All rights reserved.
17
The Complexity of Unity Diags
Same Component, Different Processes
AvCsMgr process
DOH component
CsBridgeConnector process
DOH component
AvUmrSyncSvr process
DOH component
© 2011 Cisco Systems, Inc. All rights reserved.
 Some components
run under more than
one process.
 For example, you
can find output from
DOH traces in diag
files from each of
several Unity
processes.
18
The Complexity of Unity Diags
Some Diag Files Are Outside the UDT
UDT
AvCsMgr process
Log Manager
Unity Setup
© 2011 Cisco Systems, Inc. All rights reserved.
diag_AvCsMgr_20060126_220003.txt
tempu.log
PWResults.html
OsqlDump_
19
\Commserver\Log
File Naming Convention
diag_AvCsMgr_20060126_220003.txt
Diag = Diagnostic type
AvCsMgr = LogMgr owning Process
20060126 = Date using YYYYMMDD
220003 = Time using HHMMSS
Where the Date/Time is when the log file was
CREATED.
© 2011 Cisco Systems, Inc. All rights reserved.
20
\commserver\log
Data Files
Take a good look at the Commserver\Logs directory, and you’ll notice
some files obviously related to Unity components, that start with “data.”
These files are actually used to generate Unity reports, and are
not a core part of the Unity diag functionality. They’re worth
mentioning here, because people sometimes mistakenly gather
them directly from the Commserver\Logs directory, thinking they
are Unity diags.
© 2011 Cisco Systems, Inc. All rights reserved.
21
UDT – MACRO / MICRO
MACRO (as of 5.0.1)

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AMIS Problems
AMIS Message Traces
Delays in Answering Calls
Call Flow Diagnostics
Conversation State Traces
Bridge Directory Sync Traces
VPIM Directory Sync Traces
Directory Monitor Traces
Call Control (Miu) Traces
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Traces for MWI Problems
Traces for other notification problems
Skinny TSP traces
Unity Startup
Media (Wave) Traces 1 - High
Media (Wave) Traces 2 - Medium
Media (Wave) Traces 3 - Low
Secure Messaging Traces
Text to Speech (TTS) Traces
MICRO (most components broken out)
© 2011 Cisco Systems, Inc. All rights reserved.
22
Setting the Traces : Default Recommendations
• Look for a relevant MACRO trace
• Always include :
- Conversation State Traces
- Call Flow Diagnostics
• Additional Traces to focus on specific problem :
- AvRdbSvr 11 (SQL query Generation)
- DOH 10+ & MALEx 10+ (Exchange Mailbox issues)
- notescommon 10+ & MALLn 10+ (Domino Issues)
- AvSaDbConn 10+ (SAWeb add/modify/delete issues)
-
NodeMgr 10+ (Failover issues)
DSAD 10+ (Local Unity Objects to/from AD Sync)
DSGlobalCatalog 10+ (Object not local to Unity to/from AD sync)
DSDomino 10+ (Unity/from to Domino Sync)
© 2011 Cisco Systems, Inc. All rights reserved.
23
Agenda
• The playing field.
• Setting the traces.
• Customizing the traces.
• Gathering everything up.
• Diagnotistic Examples
• Q&A.
© 2011 Cisco Systems, Inc. All rights reserved.
24
Customizing Traces – Personal Macro
• Place/Review them at :
\commserver\utilities\unitydiagnostictool\udtxml\
• Filename MUST start with H.
• Filename MUST have an .xml extension.
• File contents MUST be in XML format.
• Example* : HTTAC-PhoneView.xml
*Complete PhoneView Trace in Notes Section
© 2011 Cisco Systems, Inc. All rights reserved.
25
Customized Macro Trace - Example
<?xml version="1.0"?>
<GA NAME="Phone View">
<DESCRIPTION>These traces help you troubleshoot Cisco Unity
Phone View Issues.</DESCRIPTION>
<TRACE NAME="For TAPI and SIP">
<DESCRIPTION>These traces help you troubleshoot Cisco
Unity Phone View Issues.</DESCRIPTION>
<DIAG GROUP="CDE">
<FLAG ID="01" />
<FLAG ID="20" />
<FLAG ID="21" />
<FLAG ID="22" />
<FLAG ID="23" />
</DIAG>
</TRACE>
</GA>
© 2011 Cisco Systems, Inc. All rights reserved.
26
Agenda
• The playing field.
• Setting the traces.
• Customizing the traces.
• Gathering everything up.
• Diagnotistic Examples
• Q&A.
© 2011 Cisco Systems, Inc. All rights reserved.
27
UDT – Gathering Logs
• If not sure, gather all over a time frame
- Note Time on the Unity Server
- Recreate the Issue
- Set start time to be the time from above
- Gather for the default 1 hour
• Preferred :
- Press Start New Log File
- Recreate the Issue
- Press Start New Log File
- Gather ‘Select Logs’ grab the second one to bottom
© 2011 Cisco Systems, Inc. All rights reserved.
28
Addition Information to include
• GUSI
(Grab latest version available on unitytools.com)
• Unity Time when the issue was occurring.
• Affected Subscriber, Distribution lists, DC/GC
Server, Exchange/Domino Servers, Port the call
arrived on, etc.
• Background information (step by step of what
was recreated)
• Working* vs. Non-working Trace
*working can be a lab recreate using your own server
mocking up the customers environment if working is
not available on the customers server.
© 2011 Cisco Systems, Inc. All rights reserved.
29
Quirky things to gather on the Unity Server
• Skinny shows up in SvcHost starting Unity
4.x and later.
• Permission Wizard:
<logged in acct>\temp\PWResults.html
• Unexpected Notes terminations:
<lotus notes>\Data\IBM_Technical_Support
(zip up entire directory)
© 2011 Cisco Systems, Inc. All rights reserved.
30
Personal Communication Assistant
• Setup
\<logged in account>\temp\cscoserv_*.log\
• Application Logging
\CommServer\Cscoserv\Tomcat\Logs\ciscopca*.txt
\<OS install>\system32\logfiles\w3svc1\ex<#>.log
© 2011 Cisco Systems, Inc. All rights reserved.
31
Unity Upgrade Failures
• 5.x and later
\commserver\logs\tempu_<date/time>.log
\<logged in account>\temp\syscheck.log
\commserver\logs\osqldump_<date/time>.txt
\commserver\logs\sqlsync_<#>.txt
\commserver\logs\cfgCUApp_<date/time>.txt
\Commserver\Logs\diag_Install_<date/time>.txt
• 4.x and earlier
\<logged in account>\temp\tempu.log
\<logged in account>\temp\syscheck.log
\commserver\logs\osqldump_<date/time>.txt
\commserver\logs\sqlsync_<#>.txt
\commserver\logs\cfgCUApp_<date/time>.txt
\Commserver\Logs\diag_Install_<date/time>.txt
© 2011 Cisco Systems, Inc. All rights reserved.
32
Exchange Server – Miscellaneous Logs
• Application and System Event Logs
• Message Tracking (if delivery related – must be enabled)
- <Exchange Server Path>\Web.log
• SMTP Logs (if routing off the local exchange server – must be
enabled)
• IVC logs (Voice Connector – need to bump up the level)
- <Exchange Server Path>\VoiceGateway\logFiles
- GwIvc_<date>.log (diags)
- GwIvc_perf_<date>.log (perfs)
© 2011 Cisco Systems, Inc. All rights reserved.
33
Domino – Miscellaneous Logs
• Log.nsf
- Tip : Create a blank NSF based on the log.ntf
template and cut/paste the relevant timeframe into it.
- Has to be viewed via Notes client
- 3 Categories :
Mail Routing, Replication, & Misc. Events
• Message Tracking
- <domino>\data\mtdata\mtstore.nsf
- Has to be viewed via Notes client
© 2011 Cisco Systems, Inc. All rights reserved.
34
Agenda
• The playing field.
• Setting the traces.
• Customizing the traces.
• Gathering everything up.
• Diagnotistic Examples
• Q&A.
© 2011 Cisco Systems, Inc. All rights reserved.
35
Some General Techniques for Reading Diag
Files
Use Find to look for strings seen elsewhere
Use Findstr to filter
Working vs. Non-working
Pay attention to timing
Beware error reports by themselves
Assemble a story out the diag lines.
© 2011 Cisco Systems, Inc. All rights reserved.
36
Diagnostic Example –
Basic Call Flow
Background:
- Caller 8015 leaves a voicemail for 8005
Traces Enabled: (All found within UDT Macro)
- All Call Flow Diag
- Conv State Traces
- Call Control (Miu) Traces
- Traces for MWI problems
- SKinny TSP Traces
Traces Gathered:
- AvCsMgr (diag_AvCsMgr_20110106_220000_fmtd.txt)
- SvcHost (diag_svchost_20110106_220000_fmtd.txt)
© 2011 Cisco Systems, Inc. All rights reserved.
37
Diagnostic Example –
Basic Call Flow
Unity Diagnostic Tool
- Found in Tools Depot on the Unity Sever
© 2011 Cisco Systems, Inc. All rights reserved.
38
Diagnostic Example –
Basic Call Flow
Last File listed within each tree is the
most current diagnostic file
© 2011 Cisco Systems, Inc. All rights reserved.
39
Diagnostic Example –
Basic Call Flow
Navigating the diag Files
- Start backwards search starting from the bottom of the
file (since this is the most current information)
- Our example, a voicemail is being left for Extension 8005,
so we will search for “8005”
10:59:25:772 **NOT FORMATTED**,AvDiagnostics_MC,162,4156,-1,,
SkinnyTSP,12,[Thread 0x0000103C] [Device 6]
StationCallInfoV2Message: Extracted CallerID='8015' ()
CalledID='8005' () RedirectReason=2=RfrCallFwdRNA
LastRedirectingID='8005' () LastRedirectReason=2=RfrCallFwdRNA
- To isolate this call only, we can use the [Device 6] identifier
© 2011 Cisco Systems, Inc. All rights reserved.
40
Diagnostic Example –
Basic Call Flow
To extract this one call flow use “Wingrep” or windows “find”
Example (from the windows CLI):
find "[Device 6]" .\diag_svchost_20110106_220000_fmtd.txt > .\call.txt
This will parse out all occurrences of [Device 6] and place them
into a file named “call.txt”
© 2011 Cisco Systems, Inc. All rights reserved.
41
Diagnostic Example –
Basic Call Flow
10:59:25:771 **NOT FORMATTED**,AvDiagnostics_MC,162,4156,-1,,SkinnyTSP,12,[Thread
0x0000103C] [Device 6] Receive StationSetRingerMessage (20 bytes)
ringMode=2=StationInsideRing ringDuration=1=StationNormalRing lineInstance=1
callReference=26043776
…
10:59:25:771 **NOT FORMATTED**,AvDiagnostics_MC,162,4156,-1,,SkinnyTSP,24,[Thread
0x0000103C] [Device 6] CAvSkinnyCallStatus::SignalCallState: callState=4=TsRingIn
callReference=26043776
…
10:59:25:959 **NOT FORMATTED**,AvDiagnostics_MC,162,4156,-1,,SkinnyTSP,24,[Thread
0x0000103C] [Device 6] CAvSkinnyCallStatus::SignalCallState: callState=1=TsOffHook
callReference=26043776
…
10:59:25:960 **NOT FORMATTED**,AvDiagnostics_MC,162,4156,-1,,SkinnyTSP,24,[Thread
0x0000103C] [Device 6] CAvSkinnyCallStatus::SignalCallState: callState=5=TsConnected
callReference=26043776
…
10:59:52:162 **NOT FORMATTED**,AvDiagnostics_MC,162,4156,-1,,SkinnyTSP,12,[Thread
0x0000103C] [Device 6] Receive StationCallStateMessage (28 bytes) callState=2=TsOnHook
lineInstance=1 callReference=26043776 privacy=0=PrivacyNone precedence=[precedenceLv=4
precedenceDm=0]
Callstates : 4=TsRingIn -> 1=TsOffHook -> 5=TsConnected -> 2=TsOnHook
© 2011 Cisco Systems, Inc. All rights reserved.
42
Diagnostic Example –
Basic Call Flow
To find various call flows within AvCsMgr
Example
find " CallInfo" .\diag_AvCsMgr_20110106_220000_fmtd.txt > callinfo.txt
(Note there is a space after the first double quote before the callinfo word)
10:58:50:460 (AvDiagnostics_MC,2195,MiuGeneral,12) [Thread 4212] [Port 1]
[B259F01316B443F58D74C607FDFF2976] [Thread 0x00001074] [Port 1] INTEGRATION CallInfo
received (Origin Internal | Reason FwdNoAnswer | CallerID 8015 | CalledID 8005 | RedirectingID 8005).
10:59:25:772 (AvDiagnostics_MC,2195,MiuGeneral,12) [Thread 4220] [Port 1]
[8985A5D73D924EFABBE5CEAB14E778BA] [Thread 0x0000107C] [Port 1] INTEGRATION CallInfo
received (Origin Internal | Reason FwdNoAnswer | CallerID 8015 | CalledID 8005 | RedirectingID 8005).
Since only two calls were found we will have to isolate the call in
question via the time the call came in found via monitoring PSM
or through SVCHost diag (in this case - 10:59:25 time frame).
*** To isolate, use the Call GUID : [8985A5D73D924EFABBE5CEAB14E778BA]
© 2011 Cisco Systems, Inc. All rights reserved.
43
Diagnostic Example –
Basic Call Flow
Using the unique call guid, we can isolate a
certain call within the AvCsMgr Diag:
Example:
find “[8985A5D73D924EFABBE5CEAB14E778BA]”
.\diag_AvCsMgr_20110106_220000_fmtd.txt > callguid.txt
© 2011 Cisco Systems, Inc. All rights reserved.
44
Diagnostic Example –
Basic Call Flow
Call routing properly






10:59:25:772 (AvDiagnostics_MC,642,RulerDomain,11) [Thread 4220] [Port 1]
[8985A5D73D924EFABBE5CEAB14E778BA] CRulerDomain::FindFirstTrueRule: StartIndex=[0]
10:59:25:771 (AvDiagnostics_MC,1316,RulerDomain,11) [Thread 4220] [Port 1]
[8985A5D73D924EFABBE5CEAB14E778BA] Evaluating Rule 'Attempt Forward to Greeting' in Domain 'Routing'.
10:59:25:772 (AvDiagnostics_MC,1319,RulerDomain,11) [Thread 4220] [Port 1]
[8985A5D73D924EFABBE5CEAB14E778BA] Expression 'Reason IN 2 4 8 64' evaluates to true.
10:59:25:771 (AvDiagnostics_MC,1317,RulerDomain,11) [Thread 4220] [Port 1]
[8985A5D73D924EFABBE5CEAB14E778BA] Rule 'Attempt Forward to Greeting' in Domain 'Routing' evaluated to TRUE.
10:59:25:772 (AvDiagnostics_MC,642,RulerDomain,11) [Thread 4220] [Port 1]
[8985A5D73D924EFABBE5CEAB14E778BA] CRulerDomain::FindFirstTrueRule: Rule evaluates to TRUE; Index=[1]
10:59:25:771 (AvDiagnostics_MC,1325,RulerDomain,11) [Thread 4220] [Port 1]
[8985A5D73D924EFABBE5CEAB14E778BA] First Rule to evaluate to TRUE in Domain 'Routing' is 'Attempt Forward to
Greeting': Action='AttemptForward'.
Call Routing is decided upon based on whether the call was:
- “Direct” call into Unity
- “Forwarded” call into Unity
“Attempt Forward to Greeting” is one of the Unity’s default “Forwarded” rules
© 2011 Cisco Systems, Inc. All rights reserved.
45
Diagnostic Example –
Basic Call Flow
Bad Forwarded routing rule







12:05:40:055 (AvDiagnostics_MC,642,RulerDomain,11) [Thread 4220] [Port 1] [F12392F48B7E4A55AFDCEE298462574A]
CRulerDomain::FindFirstTrueRule: StartIndex=[0]
12:05:40:056 (AvDiagnostics_MC,1316,RulerDomain,11) [Thread 4220] [Port 1]
[F12392F48B7E4A55AFDCEE298462574A] Evaluating Rule 'New-Rule' in Domain 'Routing'.
12:05:40:055 (AvDiagnostics_MC,1319,RulerDomain,11) [Thread 4220] [Port 1]
[F12392F48B7E4A55AFDCEE298462574A] Expression 'DialedNumber == 8005' evaluates to true.
12:05:40:056 (AvDiagnostics_MC,1319,RulerDomain,11) [Thread 4220] [Port 1]
[F12392F48B7E4A55AFDCEE298462574A] Expression 'Reason IN 2 4 8' evaluates to true.
12:05:40:055 (AvDiagnostics_MC,1317,RulerDomain,11) [Thread 4220] [Port 1]
[F12392F48B7E4A55AFDCEE298462574A] Rule 'New-Rule' in Domain 'Routing' evaluated to TRUE.
12:05:40:056 (AvDiagnostics_MC,642,RulerDomain,11) [Thread 4220] [Port 1] [F12392F48B7E4A55AFDCEE298462574A]
CRulerDomain::FindFirstTrueRule: Rule evaluates to TRUE; Index=[0]
12:05:40:055 (AvDiagnostics_MC,1325,RulerDomain,11) [Thread 4220] [Port 1]
[F12392F48B7E4A55AFDCEE298462574A] First Rule to evaluate to TRUE in Domain 'Routing' is 'New-Rule': Action='AD'
© 2011 Cisco Systems, Inc. All rights reserved.
46
Diagnostic Example –
Basic Call Flow
 “New-rule” was
mistakenly added
to Unity causing
“Forwarded” calls
to subscriber 8005
to go to a “Directory
Handler” rather
than the default
“Attempt Forward”.
This will only affect
“Forwarded” calls
into this subscriber
and not a direct
call from that
subscriber.
 Rules are
evaluated from top
to bottom, first
“True” match will be
executed.
© 2011 Cisco Systems, Inc. All rights reserved.
47
Diagnostic Example –
Basic Call Flow
Prompt Playout
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
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


10:59:26:444 (AvDiagnostics_MC,1394,PhraseServer,11) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA]
PhraseID - SystemStandard
10:59:26:443 (AvDiagnostics_MC,1394,PhraseServer,11) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA]
C:\CommServer\Localize\Prompts\ENU\G711\AvPHGreet\AvPHGreetENU021.wav
10:59:26:444 (AvDiagnostics_MC,1394,PhraseServer,11) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA]
C:\CommServer\Localize\Prompts\ENU\G711\AvCommon\Numbers\AvCommonENU208.wav
10:59:26:443 (AvDiagnostics_MC,1394,PhraseServer,11) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA]
C:\CommServer\Localize\Prompts\ENU\G711\AvCommon\Numbers\AvCommonENU200.wav
10:59:26:444 (AvDiagnostics_MC,1394,PhraseServer,11) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA]
C:\CommServer\Localize\Prompts\ENU\G711\AvCommon\Numbers\AvCommonENU200.wav
10:59:26:443 (AvDiagnostics_MC,1394,PhraseServer,11) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA]
C:\CommServer\Localize\Prompts\ENU\G711\AvCommon\Numbers\AvCommonENU052.wav
10:59:26:444 (AvDiagnostics_MC,1394,PhraseServer,11) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA]
C:\CommServer\Localize\Prompts\ENU\G711\AvPHGreet\AvPHGreetENU019.wav
10:59:26:443 (AvDiagnostics_MC,1394,PhraseServer,11) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA]
C:\CommServer\Localize\Prompts\ENU\G711\AvPHGreet\AvPHGreetENU016.wav
[10:59:26]
Prompt Name -
Prompt Name Prompt Name Prompt Name Prompt Name Prompt Name -
Prompt Name -
prompts.ini file can be viewed in each directory for the text representation of each wav file
[AvPHGreetENU021]
Text=Extension...
[AvCommonENU200]
Text=zero (trailing)
[AvPHGreetENU019]
Text=is not available.
[AvCommonENU208]
Text=eight (trailing)
[AvCommonENU052]
Text=five (leading)
[AvPHGreetENU016]
Text=Record your message at the tone.
When you are finished, hang-up or hold for
more options.
© 2011 Cisco Systems, Inc. All rights reserved.
48
Diagnostic Example –
Basic Call Flow
Enter / Leaving Functions
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10:59:36:600 (**,-1,Conversation,1) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA] [Port 1]
GetMailBoxStatusbyMailuser: Entering function File:
E:\views\TBM17_view\un_Conv1\Scripted\ConvSub\PHGreeting.cpp Line: 1229
10:59:36:724 (AvDiagnostics_MC,1462,MALEx,12) [Thread 4220] [Port 1]
[8985A5D73D924EFABBE5CEAB14E778BA] Mailbox - Logon cn=user 8015 cn=Recipients ou=Exchange
Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 on - Thread: 0000107CH Instance: 029531B8H
10:59:36:740 (**,-1,Conversation,12) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA] [Port 1]
GetMailBoxStatusbyMailuser: spMailUser->get_PrimaryMailbox(spMailbox.put()) returned: 0x00000000 File:
E:\views\TBM17_view\un_Conv1\Scripted\ConvSub\PHGreeting.cpp Line: 1239
10:59:36:756 (AvDiagnostics_MC,1440,MALEx,12) [Thread 4220] [Port 1]
[8985A5D73D924EFABBE5CEAB14E778BA] Diagnostic: Mailbox size is 47.00 KB
10:59:36:757 (AvDiagnostics_MC,1440,MALEx,12) [Thread 4220] [Port 1]
[8985A5D73D924EFABBE5CEAB14E778BA] Diagnostic: Mailbox Send Receive Limit is 2411520.00K
10:59:36:756 (AvDiagnostics_MC,1440,MALEx,12) [Thread 4220] [Port 1]
[8985A5D73D924EFABBE5CEAB14E778BA] Diagnostic: Mailbox Send Limit is 2097152.00K
10:59:36:757 (AvDiagnostics_MC,1440,MALEx,12) [Thread 4220] [Port 1]
[8985A5D73D924EFABBE5CEAB14E778BA] Diagnostic: Mailbox Warning Limit is 1991680.00K
10:59:36:757 (**,-1,Conversation,1) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA] [Port 1]
GetMailBoxStatusbyMailuser: Leaving function hr=0x00000000 File:
E:\views\TBM17_view\un_Conv1\Scripted\ConvSub\PHGreeting.cpp Line: 1274
hr=0x00000000 means successful
© 2011 Cisco Systems, Inc. All rights reserved.
49
Diagnostic Example –
Basic Call Flow
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10:59:26:335 (AvDiagnostics_MC,1394,CDE,10) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA] Port [1]
[c:\commserver\localize\scripts\phgreeting.cde!Root]
10:59:26:366 (AvDiagnostics_MC,1394,CDE,10) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA] Port [1]
[c:\commserver\localize\scripts\phgreeting.cde!PlayGreeting]
10:59:36:771 (AvDiagnostics_MC,1394,CDE,10) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA] Port [1]
[c:\commserver\localize\scripts\phgreeting.cde!PlayPostGreetingRecording]
10:59:36:788 (AvDiagnostics_MC,1394,CDE,10) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA] Port [1]
[c:\commserver\localize\scripts\phgreeting.cde!Java_PreRecord]
10:59:36:787 (AvDiagnostics_MC,1394,CDE,10) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA] Port [1]
[c:\commserver\localize\scripts\phgreeting.cde!Play_PreRecordMsg]
10:59:36:787 (AvDiagnostics_MC,1394,CDE,10) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA] Port [1]
[c:\commserver\localize\scripts\phgreeting.cde!Java_RecordMsg]
10:59:36:788 (AvDiagnostics_MC,1394,CDE,10) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA] Port [1]
[c:\commserver\localize\scripts\phgreeting.cde!RecordMsg]
10:59:44:663 (AvDiagnostics_MC,1394,CDE,10) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA] Port [1]
[c:\commserver\localize\scripts\phgreeting.cde!Java_RunEditMsg]
10:59:44:662 (AvDiagnostics_MC,1394,CDE,10) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA] Port [1]
[c:\commserver\localize\scripts\phgreeting.cde!Play_RunEditMsg]
10:59:44:662 (AvDiagnostics_MC,1394,CDE,10) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA] Port [1]
[c:\commserver\localize\scripts\phgreeting.cde!RunEditMsg]
10:59:44:741 (AvDiagnostics_MC,1394,CDE,10) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA] Port [1]
[c:\commserver\localize\scripts\messageediting.cde!PlayMessageMenu]
10:59:47:991 (AvDiagnostics_MC,1394,CDE,10) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA] Port [1]
[c:\commserver\localize\scripts\messageediting.cde!CheckMsgLength]
10:59:47:990 (AvDiagnostics_MC,1394,CDE,10) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA] Port [1]
[c:\commserver\localize\scripts\messageediting.cde!CheckForSecureMessagingForOutsideCallers]
10:59:47:990 (AvDiagnostics_MC,1394,CDE,10) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA] Port [1]
[c:\commserver\localize\scripts\messageediting.cde!SendMsg]
10:59:49:334 (AvDiagnostics_MC,1394,CDE,10) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA] Port [1]
[c:\commserver\localize\scripts\messageediting.cde!ConfirmSend]
10:59:51:005 (AvDiagnostics_MC,1394,CDE,10) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA] Port [1]
[c:\commserver\localize\scripts\phgreeting.cde!AfterMsg]
10:59:52:177 (AvDiagnostics_MC,1394,CDE,10) [Thread 4220] [Port 1] [8985A5D73D924EFABBE5CEAB14E778BA] Port [1]
[c:\commserver\localize\scripts\phgreeting.cde!DoHangup]
© 2011 Cisco Systems, Inc. All rights reserved.
Next state is
Next state is
Next state is
Next state is
Next state is
Next state is
Next state is
Next state is
Next state is
Next state is
Next state is
Next state is
Next state is
Next state is
Next state is
Next state is
Next state is
50
Diagnostic Example –
Basic Call Flow
© 2011 Cisco Systems, Inc. All rights reserved.
51
Diagnostics Example –
MWI
• Unity relies on MAPI notifications from Exchange for
message count updates
• MAPI notification register upon the startup of the
AvMsgStoreMonitorSvr Service
© 2011 Cisco Systems, Inc. All rights reserved.
52
The process for Generating an MWI Request
1
1. Mailstore sends Notification for
- New message
- Message read
- Message deleted
Mailstore
NotifyQ
Exch or Dom
Monitor
2
3
Notifier
(caches MWI state)
7
3. Notifier Pops Event from NotifyQ
4
Create
6
Miu
Aribiter
5
TSP
TAPI
PBX/CallManager
© 2011 Cisco Systems, Inc. All rights reserved.
Resource Manager
2. Monitor Receives Notification
-Processes raw notification
-Drops Notification into NotifyQ
MWI Task
4. MWI Task created if MWI
state needs to alter. May retry if
needed.
5. Arbiter allocates a port for the
MWI dial out
6. MIU ultimately carries out
the MWI ON/OFF request(s)
7. NotifyQ receives a SUCCESS or
FAILURE notification which the Notifier
processes. If SUCCESS, internal MWI
state is altered.
53
Diagnostics Example –
MWI
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09:19:50:609 (AvDiagnostics_MC,644,ExchangeMonitor,13) [Thread 6708] Received MonitorMailbox request for cn=user 8005 cn=Recipients
ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85
09:19:50:671 (AvDiagnostics_MC,642,ExchangeMonitor,12) [Thread 6804] (Opening table. pContext->set_InboxTable(lpInboxTbl) for mailbox:
cn=user 8005 cn=Recipients ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85)
09:19:50:672 (AvDiagnostics_MC,1440,MALEx,12) [Thread 6804] Diagnostic: CAvMALExSearchFolderHelpers::GetSearchFolder
(FilterNewMsg)
09:19:50:687 (AvDiagnostics_MC,642,ExchangeMonitor,12) [Thread 6804] (Loaded mailbox lpInboxTbl is pointing to:lpInboxTbl>SeekRowApprox(0 1).)
09:19:50:718 (AvDiagnostics_MC,642,ExchangeMonitor,12) [Thread 6804] (InboxTbl->QueryRows( ulMsgCount 0 &pRowSet ) returned with
3 rows in RowSet 1.)
09:19:50:719 (AvDiagnostics_MC,642,ExchangeMonitor,12) [Thread 6804] (AddToMessageCounts:MediaType=2 Priority=1 IsNew=Yes)
09:19:50:718 (AvDiagnostics_MC,642,ExchangeMonitor,12) [Thread 6804] (AddToMessageCounts:MediaType=2 Priority=1 IsNew=Yes)
09:19:50:719 (AvDiagnostics_MC,642,ExchangeMonitor,12) [Thread 6804] (AddToMessageCounts:MediaType=2 Priority=1 IsNew=Yes)
09:19:50:718 (AvDiagnostics_MC,1440,MALEx,12) [Thread 6804] Diagnostic: CAvMALExSearchFolderHelpers::GetSearchFolder
(FilterSavedMsgNoEmail)
09:19:50:734 (AvDiagnostics_MC,642,ExchangeMonitor,12) [Thread 6804] (Loaded mailbox lpInboxTbl is pointing to:lpInboxTbl>SeekRowApprox(0 1).)
09:19:50:735 (AvDiagnostics_MC,642,ExchangeMonitor,12) [Thread 6804] (InboxTbl->QueryRows( ulMsgCount 0 &pRowSet ) returned with
0 rows in RowSet 1.)
09:19:50:734 (AvDiagnostics_MC,642,ExchangeMonitor,12) [Thread 6804] (GetMessageCountPackage:Voice=3/0(0/0) Fax=0/0(0/0)
Text=0/0(0/0))
09:19:50:735 (AvDiagnostics_MC,644,ExchangeMonitor,13) [Thread 6804] PostNotifyQPushEvent (Mailbox: cn=user 8005 cn=Recipients
ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 Action: eNOTIFYQ_ACTION_STARTUP_MESSAGE_COUNTS)
09:19:50:734 (AvDiagnostics_MC,642,ExchangeMonitor,13) [Thread 6804] Inbox FID for cn=user 8005 cn=Recipients ou=Exchange
Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 = 0x18000000:0x00000001
09:19:50:735 (AvDiagnostics_MC,644,ExchangeMonitor,13) [Thread 6804] IAvNotifyQ::PushEvent (Mailbox: cn=user 8005 cn=Recipients
ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 Action: eNOTIFYQ_ACTION_STARTUP_MESSAGE_COUNTS)
 Unity Startup, should see a line for each subscriber that is local to the Unity Server
 Message counts = {Normal New} / {Normal Read} ( {Urgent New} / {Urgent Read} )
© 2011 Cisco Systems, Inc. All rights reserved.
54
Diagnostics Example –
MWI
• Callin by subscriber “user 8005”, deletes 3 messages.
• MAPI is very CHATTY.
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09:25:04:072 (AvDiagnostics_MC,1083,ExchangeMonitor,13) [Thread 6804] [Thread 0x00001A94] Table notification received
(TABLE_ROW_MODIFIED for cn=user 8005 cn=Recipients ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 (EX2010))
09:25:04:073 (AvDiagnostics_MC,644,ExchangeMonitor,13) [Thread 6804] PostNotifyQPushEvent (Mailbox: cn=user 8005 cn=Recipients
ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 Action: eNOTIFYQ_ACTION_MSG_READ)
09:25:04:072 (AvDiagnostics_MC,644,ExchangeMonitor,13) [Thread 6804] IAvNotifyQ::PushEvent (Mailbox: cn=user 8005 cn=Recipients
ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 Action: eNOTIFYQ_ACTION_MSG_READ)
09:25:04:275 (AvDiagnostics_MC,1083,ExchangeMonitor,13) [Thread 6804] [Thread 0x00001A94] Table notification received
(TABLE_ROW_MODIFIED for cn=user 8005 cn=Recipients ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 (EX2010))
09:25:04:276 (AvDiagnostics_MC,642,ExchangeMonitor,13) [Thread 6804] CAvMAPIAccessThread::OnNotifyOnThread() TABLE_ROW_MODIFIED: no interesting changes no action required
09:25:04:462 (AvDiagnostics_MC,1083,ExchangeMonitor,13) [Thread 6804] [Thread 0x00001A94] Table notification received
(TABLE_ROW_DELETED for cn=user 8005 cn=Recipients ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 (EX2010))
09:25:04:463 (AvDiagnostics_MC,644,ExchangeMonitor,13) [Thread 6804] PostNotifyQPushEvent (Mailbox: cn=user 8005 cn=Recipients
ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 Action: eNOTIFYQ_ACTION_MSG_OTHER)
09:25:04:462 (AvDiagnostics_MC,644,ExchangeMonitor,13) [Thread 6804] IAvNotifyQ::PushEvent (Mailbox: cn=user 8005 cn=Recipients
ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 Action: eNOTIFYQ_ACTION_MSG_OTHER)
09:25:05:853 (AvDiagnostics_MC,1083,ExchangeMonitor,13) [Thread 6804] [Thread 0x00001A94] Table notification received
(TABLE_ROW_MODIFIED for cn=user 8005 cn=Recipients ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 (EX2010))
09:25:05:854 (AvDiagnostics_MC,644,ExchangeMonitor,13) [Thread 6804] PostNotifyQPushEvent (Mailbox: cn=user 8005 cn=Recipients
ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 Action: eNOTIFYQ_ACTION_MSG_READ)
09:25:05:853 (AvDiagnostics_MC,644,ExchangeMonitor,13) [Thread 6804] IAvNotifyQ::PushEvent (Mailbox: cn=user 8005 cn=Recipients
ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 Action: eNOTIFYQ_ACTION_MSG_READ)
09:25:05:868 (AvDiagnostics_MC,1083,ExchangeMonitor,13) [Thread 6804] [Thread 0x00001A94] Table notification received
(TABLE_ROW_MODIFIED for cn=user 8005 cn=Recipients ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 (EX2010))
© 2011 Cisco Systems, Inc. All rights reserved.
55
Diagnostics Example –
MWI
• AvMessageStoreMonitorSvr diag
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09:25:05:869 (AvDiagnostics_MC,642,ExchangeMonitor,13) [Thread 6804] CAvMAPIAccessThread::OnNotifyOnThread() TABLE_ROW_MODIFIED: no interesting changes no action required
09:25:05:931 (AvDiagnostics_MC,1083,ExchangeMonitor,13) [Thread 6804] [Thread 0x00001A94] Table notification received
(TABLE_ROW_DELETED for cn=user 8005 cn=Recipients ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 (EX2010))
09:25:05:932 (AvDiagnostics_MC,644,ExchangeMonitor,13) [Thread 6804] PostNotifyQPushEvent (Mailbox: cn=user 8005 cn=Recipients
ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 Action: eNOTIFYQ_ACTION_MSG_OTHER)
09:25:05:931 (AvDiagnostics_MC,644,ExchangeMonitor,13) [Thread 6804] IAvNotifyQ::PushEvent (Mailbox: cn=user 8005 cn=Recipients
ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 Action: eNOTIFYQ_ACTION_MSG_OTHER)
09:25:07:431 (AvDiagnostics_MC,1083,ExchangeMonitor,13) [Thread 6804] [Thread 0x00001A94] Table notification received
(TABLE_ROW_MODIFIED for cn=user 8005 cn=Recipients ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 (EX2010))
09:25:07:432 (AvDiagnostics_MC,644,ExchangeMonitor,13) [Thread 6804] PostNotifyQPushEvent (Mailbox: cn=user 8005 cn=Recipients
ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 Action: eNOTIFYQ_ACTION_MSG_READ)
09:25:07:431 (AvDiagnostics_MC,644,ExchangeMonitor,13) [Thread 6804] IAvNotifyQ::PushEvent (Mailbox: cn=user 8005 cn=Recipients
ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 Action: eNOTIFYQ_ACTION_MSG_READ)
09:25:07:493 (AvDiagnostics_MC,1083,ExchangeMonitor,13) [Thread 6804] [Thread 0x00001A94] Table notification received
(TABLE_ROW_MODIFIED for cn=user 8005 cn=Recipients ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 (EX2010))
09:25:07:494 (AvDiagnostics_MC,642,ExchangeMonitor,13) [Thread 6804] CAvMAPIAccessThread::OnNotifyOnThread() TABLE_ROW_MODIFIED: no interesting changes no action required
09:25:07:525 (AvDiagnostics_MC,1083,ExchangeMonitor,13) [Thread 6804] [Thread 0x00001A94] Table notification received
(TABLE_ROW_DELETED for cn=user 8005 cn=Recipients ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 (EX2010))
09:25:07:526 (AvDiagnostics_MC,644,ExchangeMonitor,13) [Thread 6804] PostNotifyQPushEvent (Mailbox: cn=user 8005 cn=Recipients
ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 Action: eNOTIFYQ_ACTION_MSG_OTHER)
09:25:07:525 (AvDiagnostics_MC,644,ExchangeMonitor,13) [Thread 6804] IAvNotifyQ::PushEvent (Mailbox: cn=user 8005 cn=Recipients
ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 Action: eNOTIFYQ_ACTION_MSG_OTHER)
© 2011 Cisco Systems, Inc. All rights reserved.
56
Unity Architecture
© 2011 Cisco Systems, Inc. All rights reserved.
57
Diagnostics Example –
MWI
• AvNotifier taking the PushEvent and popping them off the queue
• Diags from one of the three messages being deleted
 09:25:04:072 (AvDiagnostics_MC,1212,Notifier,21) [Thread 5740] NotifyQ popped
eNOTIFYQ_ACTION_MSG_READ [3], mailbox='cn=user 8005 cn=Recipients ou=Exchange
Administrative Group (FYDIBOHF23SPDLT) o=EFT 85', arg1=2, arg2=3, arg3=1,
varMessageData=<empty> (VT_EMPTY).
 09:25:04:073 (AvDiagnostics_MC,642,Notifier,24) [Thread 5740]
(DeleteFromMessageCounts:MediaType=Voice(0x2) Priority=Normal Status=New)
 09:25:04:072 (AvDiagnostics_MC,642,Notifier,24) [Thread 5740]
(AddToMessageCounts:MediaType=Voice(0x2) Priority=Normal Status=Saved)
 09:25:04:103 (AvDiagnostics_MC,1225,Notifier,24) [Thread 5740] user 8005 has 2 messages of
type Voice(0x2) Urgent and Normal
 09:25:04:104 (AvDiagnostics_MC,1225,Notifier,24) [Thread 5740] user 8005 has 0 messages of
type Voice(0x2) Urgent Only
 09:25:04:103 (AvDiagnostics_MC,1223,Notifier,12) [Thread 5740] user 8005:MWI-1(8005), 2
messages (message just Deleted), current status On, current attempt None
© 2011 Cisco Systems, Inc. All rights reserved.
58
Diagnostics Example –
MWI
• AvNotifierMgr (continued)
• Diags from the last messages being deleted and MWI task being
executed
09:25:07:525 (AvDiagnostics_MC,1225,Notifier,24) [Thread 5740] user 8005 has 0 messages of type Voice(0x2) Urgent and
Normal
09:25:07:526 (AvDiagnostics_MC,1225,Notifier,24) [Thread 5740] user 8005 has 0 messages of type Voice(0x2) Urgent Only
09:25:07:525 (AvDiagnostics_MC,1223,Notifier,12) [Thread 5740] user 8005:MWI-1(8005), 0 messages (message just
Deleted), current status On, current attempt Off
09:25:11:571 (AvDiagnostics_MC,1221,Notifier,20) [Thread 6976] Ticket 0x1 granted for resource 2 (requested Any)
09:25:11:572 (AvDiagnostics_MC,1191,Notifier,12) [Thread 4128] MWI Device - MWI Entry AV_MWI_OFF Received: Task
user 8005 8005 taskid 1294755907, Port 2
09:25:11:571 (AvDiagnostics_MC,642,Notifier,12) [Thread 4128] (Message Counts NamedProps:Voice=0/0(0/0) Fax=0/0(0/0)
Text=0/0(0/0) SendCounts=No)
09:25:11:603 (AvDiagnostics_MC,642,Notifier,12) [Thread 4128] m_pMWIDevice->GetArbiter()->SetMWI(8005 | ) returned
[0x00000000; S_OK]
09:25:11:604 (AvDiagnostics_MC,1212,Notifier,21) [Thread 5740] NotifyQ popped
eNOTIFYQ_ACTION_MWIOFF_COMPLETE [8], mailbox='cn=user 8005 cn=Recipients ou=Exchange Administrative
Group (FYDIBOHF23SPDLT) o=EFT 85', arg1=2, arg2=0, arg3=0, varMessageData='MWI-1' (VT_BSTR).
09:25:11:603 (AvDiagnostics_MC,1250,Notifier,12) [Thread 5740] Decrement Off attempts for 8005 ON=0, OFF=0
09:25:11:618 (AvDiagnostics_MC,1194,Notifier,12) [Thread 4128] Completed MWI task for mailuser=user 8005,
extension=8005, switchID=0, status=Off
© 2011 Cisco Systems, Inc. All rights reserved.
59
Diagnostics Example –
MWI
• SvcHost diags
• We know: Port 1 = [Device 6], therefore [Device 7]= Port 2

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
09:25:11:588 **NOT FORMATTED**,AvDiagnostics_MC,162,8172,-1,,SkinnyTSP,18,[Thread 0x00001FEC] [Device 7] CAvTapiLine::SetMwi:
szExtension='8005' fMWIon=false pfnCompletionProc=0x4b666a0b dwRequestID=66189
09:25:11:587 **NOT FORMATTED**,AvDiagnostics_MC,162,8172,-1,,SkinnyTSP,13,[Thread 0x00001FEC] [Device 7] Send
StationOffHookWithCgpnMessage (28 bytes) callingPartyNumber='8005' (cgpnVoiceMailbox) (lineInstance)
09:25:11:588 **NOT FORMATTED**,AvDiagnostics_MC,162,8172,-1,,SkinnyTSP,21,[Thread 0x00001FEC] [Device 7]
CSkinny::GenerateDigits lpszDigits='1000' bUseInterDigitDelay=NoDelay
09:25:11:587 **NOT FORMATTED**,AvDiagnostics_MC,162,8172,-1,,SkinnyTSP,11,[Thread 0x00001FEC] [Device 7]
CAvSkinnyCallStatus::RequestStateTransition - RequestedState=<Initiate MWI> (CurrentState=<Idle>)
09:25:11:588 **NOT FORMATTED**,AvDiagnostics_MC,162,8172,-1,,SkinnyTSP,11,[Thread 0x00001FEC] [Device 7]
CAvSkinnyCallStatus::AdvanceCurrentState - Old CallState=<Idle> New CallState=<Initiate MWI>
09:25:11:587 **NOT FORMATTED**,AvDiagnostics_MC,162,8172,-1,,SkinnyTSP,11,[Thread 0x00001FEC] [Device 7]
CAvSkinnyCallStatus::RequestStateTransition - RequestedState=<Wait For MWI Response> (CurrentState=<Initiate MWI>)
09:25:11:588 **NOT FORMATTED**,AvDiagnostics_MC,162,8172,-1,,SkinnyTSP,11,[Thread 0x00001FEC] [Device 7]
CAvSkinnyCallStatus::AdvanceCurrentState - Old CallState=<Initiate MWI> New CallState=<Wait For MWI Response>
...
09:25:11:588 **NOT FORMATTED**,AvDiagnostics_MC,162,2368,-1,,SkinnyTSP,12,[Thread 0x00000940] [Device 7] Receive
StationCallStateMessage (28 bytes) callState=1=TsOffHook lineInstance=1 callReference=26043803 privacy=0=PrivacyNone
precedence=[precedenceLv=4 precedenceDm=0]
...
09:25:11:588 **NOT FORMATTED**,AvDiagnostics_MC,162,2368,-1,,SkinnyTSP,12,[Thread 0x00000940] [Device 7] Receive
StationStartToneMessage (20 bytes) tone=33=DtInsideDialTone lineInstance=1 callReference=26043803
...
09:25:11:587 **NOT FORMATTED**,AvDiagnostics_MC,162,2368,-1,,SkinnyTSP,12,[Thread 0x00000940] [Device 7] Receive
StationDialedNumberMessage (36 bytes) dialedNumber='1000' lineInstance=1 callReference=26043803
“1000” is the MWI off code
© 2011 Cisco Systems, Inc. All rights reserved.
60
Diagnostics Example –
MWI
• SvcHost (Continued)
• Since we reach the “TsProceed” state, MWI code must be good.
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09:25:11:588 **NOT FORMATTED**,AvDiagnostics_MC,162,2368,-1,,SkinnyTSP,12,[Thread 0x00000940] [Device 7] Receive
StationCallStateMessage (28 bytes) callState=12=TsProceed lineInstance=1 callReference=26043803 privacy=0=PrivacyNone
precedence=[precedenceLv=4 precedenceDm=0]
09:25:11:587 **NOT FORMATTED**,AvDiagnostics_MC,162,2368,-1,,SkinnyTSP,12,[Thread 0x00000940] [Device 7] Processing
StationCallStateMessage
09:25:11:588 **NOT FORMATTED**,AvDiagnostics_MC,162,2368,-1,,SkinnyTSP,11,[Thread 0x00000940] [Device 7]
CAvSkinnyCallStatus::AdvanceCurrentState - Old CallState=<Wait For MWI Response> New CallState=<MWI Success>
09:25:11:587 **NOT FORMATTED**,AvDiagnostics_MC,162,2368,-1,,SkinnyTSP,24,[Thread 0x00000940] [Device 7]
CAvSkinnyCallStatus::SignalCallState: callState=12=TsProceed callReference=26043803
09:25:11:588 **NOT FORMATTED**,AvDiagnostics_MC,162,2368,-1,,SkinnyTSP,24,[Thread 0x00000940] [Device 7]
CAvSkinnyCallStatus::SignalMWISuccess
09:25:11:587 **NOT FORMATTED**,AvDiagnostics_MC,162,2368,-1,,SkinnyTSP,11,[Thread 0x00000940] [Device 7]
CAvSkinnyCallStatus::RequestStateTransition - RequestedState=<Wait For MWI Drop> (CurrentState=<MWI Success>)
09:25:11:588 **NOT FORMATTED**,AvDiagnostics_MC,162,2368,-1,,SkinnyTSP,11,[Thread 0x00000940] [Device 7]
CAvSkinnyCallStatus::AdvanceCurrentState - Old CallState=<MWI Success> New CallState=<Wait For MWI Drop>
09:25:11:587 **NOT FORMATTED**,AvDiagnostics_MC,162,2368,-1,,SkinnyTSP,11,[Thread 0x00000940] [Device 7]
CAvSkinnyCallStatus::SetTransitionTimeout - dwTimeoutMS=2000 (CurrentState=<Wait For MWI Drop>)
09:25:11:603 **NOT FORMATTED**,AvDiagnostics_MC,162,2368,-1,,SkinnyTSP,12,[Thread 0x00000940] [Device 7] Receive
StationCallStateMessage (28 bytes) callState=2=TsOnHook lineInstance=1 callReference=26043803 privacy=0=PrivacyNone
precedence=[precedenceLv=4 precedenceDm=0]
09:25:11:604 **NOT FORMATTED**,AvDiagnostics_MC,162,2368,-1,,SkinnyTSP,12,[Thread 0x00000940] [Device 7] Processing
StationCallStateMessage
09:25:11:603 **NOT FORMATTED**,AvDiagnostics_MC,162,2368,-1,,SkinnyTSP,11,[Thread 0x00000940] [Device 7]
CAvSkinnyCallStatus::AdvanceCurrentState - Old CallState=<Wait For MWI Drop> New CallState=<Idle>
© 2011 Cisco Systems, Inc. All rights reserved.
61
Diagnostics Example –
MWI
• New Voicemail left for subscriber ‘user 8005’.
• AvMsgStoreMonitorSvr Diags.
• If No Table notifications, chances are mailbox(s) have gone unmonitored.



09:38:33:040 (AvDiagnostics_MC,1083,ExchangeMonitor,13) [Thread 6804] [Thread 0x00001A94] Table notification received
(TABLE_ROW_ADDED for cn=user 8005 cn=Recipients ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 (EX2010))
09:38:33:041 (AvDiagnostics_MC,644,ExchangeMonitor,13) [Thread 6804] PostNotifyQPushEvent (Mailbox: cn=user 8005 cn=Recipients
ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 Action: eNOTIFYQ_ACTION_MSG_NEW)
09:38:33:040 (AvDiagnostics_MC,644,ExchangeMonitor,13) [Thread 6804] IAvNotifyQ::PushEvent (Mailbox: cn=user 8005 cn=Recipients
ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85 Action: eNOTIFYQ_ACTION_MSG_NEW)
© 2011 Cisco Systems, Inc. All rights reserved.
62
Diagnostics Example –
MWI
AvNotifierSvr Diags
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09:38:33:040 (AvDiagnostics_MC,1212,Notifier,21) [Thread 5740] NotifyQ popped eNOTIFYQ_ACTION_MSG_NEW [2], mailbox='cn=user 8005
cn=Recipients ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85', arg1=2, arg2=3, arg3=1, varMessageData=
(VariantType:0x00002011).
09:38:33:041 (AvDiagnostics_MC,642,Notifier,24) [Thread 5740] (AddToMessageCounts:MediaType=Voice(0x2) Priority=Normal Status=New)
09:38:33:056 (AvDiagnostics_MC,1225,Notifier,24) [Thread 5740] user 8005 has 1 messages of type Voice(0x2) Urgent and Normal
09:38:33:057 (AvDiagnostics_MC,1225,Notifier,24) [Thread 5740] user 8005 has 0 messages of type Voice(0x2) Urgent Only
09:38:33:056 (AvDiagnostics_MC,1223,Notifier,12) [Thread 5740] user 8005:MWI-1(8005), 1 messages (message just Added), current status Off,
current attempt None
09:38:33:072 (AvDiagnostics_MC,1194,Notifier,12) [Thread 5740] Queued MWI task for mailuser=user 8005, extension=8005, switchID=0,
status=On
09:38:33:087 (AvDiagnostics_MC,1205,Notifier,20) [Thread 5740] Ticket 0x10001 request made for resource Any (caps=4 switch=0 cluster=0) for
Task user 8005 MWI-1 taskid 2
09:38:33:088 (AvDiagnostics_MC,642,Notifier,12) [Thread 5740] Increment On attempts for 8005 (throttled=false) ON=1 OFF=0
09:38:33:087 (AvDiagnostics_MC,1221,Notifier,20) [Thread 7072] Ticket 0x10001 granted for resource 2 (requested Any)
09:38:33:088 (AvDiagnostics_MC,1191,Notifier,12) [Thread 4128] MWI Device - MWI Entry AV_MWI_ON Received: Task user 8005 8005 taskid
1294756713, Port 2
09:38:33:087 (AvDiagnostics_MC,642,Notifier,12) [Thread 4128] (Message Counts NamedProps:Voice=1/0(0/0) Fax=0/0(0/0) Text=0/0(0/0)
SendCounts=No)
09:38:33:119 (AvDiagnostics_MC,642,Notifier,12) [Thread 4128] m_pMWIDevice->GetArbiter()->SetMWI(8005 | ) returned [0x00000000; S_OK]
09:38:33:120 (AvDiagnostics_MC,1212,Notifier,21) [Thread 5740] NotifyQ popped eNOTIFYQ_ACTION_MWION_COMPLETE [7],
mailbox='cn=user 8005 cn=Recipients ou=Exchange Administrative Group (FYDIBOHF23SPDLT) o=EFT 85', arg1=2, arg2=0, arg3=0,
varMessageData='MWI-1' (VT_BSTR).
09:38:33:119 (AvDiagnostics_MC,1250,Notifier,12) [Thread 5740] Decrement On attempts for 8005 ON=0, OFF=0
09:38:33:134 (AvDiagnostics_MC,1194,Notifier,12) [Thread 4128] Completed MWI task for mailuser=user 8005, extension=8005, switchID=0,
status=On
“Increment On Attempts… ON=1 OFF=0” : means first attempt to turn on
© 2011 Cisco Systems, Inc. All rights reserved.
63
Diagnostics Example –
Directory Syncs
• DSAD for object owned by the local Unity Server
• DsGlobalCatalog for all other objects
• Windows Application Event Log Messages
Event Type:
Event Source:
Event Category:
Event ID:
Date:
Time:
User:
Computer:
Description:
Information
CiscoUnity_DSAD
Init
1002
1/11/2011
9:49:08 AM
N/A
UNITY803
AvDSAD service started.
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Event Type:
Event Source:
Event Category:
Event ID:
Date:
Time:
User:
Computer:
Description:

Information
CiscoUnity_DSAD
Stop
1003
1/11/2011
9:47:45 AM
N/A
UNITY803
AvDSAD service stopped.
Event Type:
Event Source:
Event Category:
Event ID:
Date:
Time:
User:
Computer:
Description:
© 2011 Cisco Systems, Inc. All rights reserved.
Event Type:
Event Source:
Event Category:
Event ID:
Date:
Time:
User:
Computer:
Description:
Information
CiscoUnity_DSGC
Init
1003
1/11/2011
9:49:10 AM
N/A
UNITY803
AvDSGlobalCatalog service started.
Information
CiscoUnity_DSGC
Stop
1004
1/11/2011
9:47:45 AM
N/A
UNITY803
AvDSGlobalCatalog service stopped.
64
Directory Object Syncs
DSAD
 Local Mail User
 Local Location
 Scope DL
© 2011 Cisco Systems, Inc. All rights reserved.
GlobalCatalog
 Mail Store Lists
 Unity Server Objects
 Remote Location
Objects
 Remote Mail Users
 Distribution Lists
65
Diagnostics Example –
Directory Syncs
Sync Intervals (defaults shown from GUSI output)
Global Catalog Server = AD.eft.ucbu.local
Sync Interval = 15 min(s)
Domain Controllers (Domain : DC)
eft.ucbu.local : AD.eft.ucbu.local
Sync Interval = 2 min(s)
Amount of Information allowed per sync
USN <= 5000 or 100 MB (prior to Unity 7)
USN <= 1000000 or 100 MB (Unity 7+ but works on all)
© 2011 Cisco Systems, Inc. All rights reserved.
66
Diagnostics Example –
Directory Syncs
DC/GC Reconnect Tool (tools depot) initiates full resync
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Event Type:
Information
Event Source:
CiscoUnity_DSAD
Event Category:
Info
Event ID:
1095
Date:
1/11/2011
Time:
9:54:14 AM
User:
N/A
Computer:
UNITY803
Description:
The Cisco Unity service that monitors Active Directory
(AvDSAD) started a full synchronization cycle with
AD.eft.ucbu.local. A message will be written to the event
log when this synchronization cycle is complete.
Event Type:
Information
Event Source:
CiscoUnity_DSAD
Event Category:
Info
Event ID:
1094
Date:
1/11/2011
Time:
9:54:14 AM
User:
N/A
Computer: UNITY803
Description:
The Cisco Unity service that monitors Active Directory
(AvDSAD) completed a full synchronization cycle with
AD.eft.ucbu.local.

© 2011 Cisco Systems, Inc. All rights reserved.
67
Diagnostics Example –
Directory Syncs
DSAD Diags
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09:49:08:606 (AvDiagnostics_MC,1503,DSAD,17) [Thread 7600] Beginning Synchronization.
...
09:49:09:106 (AvDiagnostics_MC,1520,DSAD,17) [Thread 7600] Started synchronizing domain [eft.ucbu.local].
...
09:49:09:310 (AvDiagnostics_MC,1493,DSAD,15) [Thread 7600] Entering CAvDSADConfig::get_MaxChangeQueueMegaBytes
09:49:09:325 (AvDiagnostics_MC,1495,DSAD,15) [Thread 7600] Exiting CAvDSADConfig::get_MaxChangeQueueMegaBytes [S_OK: The
operation completed successfully. ]
09:49:09:326 (AvDiagnostics_MC,1503,DSAD,17) [Thread 7600] DirChangeQueue size is 0MB MaxChangeQueueMB is 100MB.
...
09:49:09:403 (AvDiagnostics_MC,1493,DSAD,12) [Thread 7600] Entering CAvADConnection::Connect
09:49:09:404 (AvDiagnostics_MC,1503,DSAD,12) [Thread 7600] Connecting to server: AD.eft.ucbu.local.
...
09:49:09:404 (AvDiagnostics_MC,1495,DSAD,12) [Thread 7600] Exiting CAvADConnection::Connect [S_OK: The operation completed
successfully. ]
© 2011 Cisco Systems, Inc. All rights reserved.
68
Diagnostics Example –
Directory Syncs
• DSAD Daigs (continued)
• Current Highest USN - Previous Highest USN = 9 changes
• Not all AD changes deal with Unity
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09:49:09:435 (AvDiagnostics_MC,1503,DSAD,17) [Thread 7600] 9 directory changes occurred since previous synch. Querying against the next 9
changes.
09:49:09:434 (AvDiagnostics_MC,1503,DSAD,17) [Thread 7600] Previous highest USN: 56276 Current highest USN: 56285 MaxUSNIncrement:
1000000.
...
09:49:09:450 (AvDiagnostics_MC,1503,DSAD,17) [Thread 7600] Changed MailUser LDAP filter:
(&(ciscoEcsbuObjectType=1)(|(ciscoEcsbuUMLocationObjectId=\01\00\07\00\30\00\39\00\3A\00\7B\00\39\00\44\00\33\00\42\00\32\00\41\00\38\0
0\45\00\2D\00\38\00\38\00*))(uSNChanged>=56277)).
09:49:09:451 (AvDiagnostics_MC,1503,DSAD,17) [Thread 7600] Deleted MailUser LDAP filter:
(&(ciscoEcsbuObjectType=1)(isDeleted=TRUE)(uSNChanged>=56277)).
...
09:49:09:451 (AvDiagnostics_MC,1495,DSAD,1) [Thread 7600] Exiting CAvADSearch::Next [S_ADS_NOMORE_ROWS: <unknown>]
09:49:09:450 (AvDiagnostics_MC,1503,DSAD,17) [Thread 7600] Enqueued 0 change requests of type AV_DIRCHANGE_MODIFY for
AVOBJECTTYPE_MAILUSER objects.
...
09:49:09:467 (AvDiagnostics_MC,1503,DSAD,17) [Thread 7600] Enqueued 0 change requests of type AV_DIRCHANGE_DELETE for
AVOBJECTTYPE_MAILUSER objects.
© 2011 Cisco Systems, Inc. All rights reserved.
69
Diagnostics Example –
Directory Syncs
DSAD Diags (continued)
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09:49:09:482 (AvDiagnostics_MC,1503,DSAD,17) [Thread 7600] Changed Location LDAP filter:
(&(ciscoEcsbuObjectType=9)(|(ciscoEcsbuUMLocationObjectId=\01\00\07\00\30\00\39\00\3A\00\7B\00\39\00\44\00\33\00\42\00\32\00\41\00\38\0
0\45\00\2D\00\38\00\38\00*))(uSNChanged>=56277)).
09:49:09:481 (AvDiagnostics_MC,1503,DSAD,17) [Thread 7600] Deleted Location LDAP filter:
(&(ciscoEcsbuObjectType=9)(isDeleted=TRUE)(uSNChanged>=56277)).
...
09:49:09:497 (AvDiagnostics_MC,1503,DSAD,17) [Thread 7600] Enqueued 0 change requests of type AV_DIRCHANGE_MODIFY for
AVOBJECTTYPE_LOCATION objects.
...
09:49:09:498 (AvDiagnostics_MC,1503,DSAD,17) [Thread 7600] Enqueued 0 change requests of type AV_DIRCHANGE_DELETE for
AVOBJECTTYPE_LOCATION objects.
...
09:49:09:528 (AvDiagnostics_MC,1503,DSAD,17) [Thread 7600] Changed ScopeDL LDAP filter:
(&(objectCategory=group)(uSNChanged>=56277)).
09:49:09:529 (AvDiagnostics_MC,1503,DSAD,17) [Thread 7600] Deleted ScopeDL LDAP filter:
(&(isDeleted=TRUE)(uSNChanged>=56277)(|(!(ciscoEcsbuUMLocationObjectId=*))(ciscoEcsbuUMLocationObjectId=2))).
...
09:49:09:575 (AvDiagnostics_MC,1503,DSAD,17) [Thread 7600] Finished synchronization.
ScopeDL : Scope Distribution List
© 2011 Cisco Systems, Inc. All rights reserved.
70
Diagnostics Example –
Directory Syncs
DsGlobalCatalog Diags
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09:49:10:200 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] Beginning Synchronization.
...
09:49:10:606 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] 12 directory changes occurred since previous synch. Querying
against the next 12 changes.
09:49:10:607 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] Previous highest USN: 56274 Current highest USN: 56286
MaxUSNIncrement: 1000000.
...
09:49:10:794 (AvDiagnostics_MC,1689,DSGlobalCatalog,15) [Thread 1216] Method CAvDSGCConfig::get_DefaultMailboxStoreFilter exited
[0x00000000: S_OK].
09:49:10:795 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] Changed Mailboxstore LDAP filter: (&(objectCategory=CN=ms-ExchPrivate-MDB CN=Schema CN=Configuration DC=eft DC=ucbu DC=local)(uSNChanged>=56275)).
09:49:10:794 (AvDiagnostics_MC,1702,DSGlobalCatalog,10) [Thread 1216] Synchronizing changed AVOBJECTTYPE_MAILBOX_STORE
objects. LDAP Filter: (&(objectCategory=CN=ms-Exch-Private-MDB CN=Schema CN=Configuration DC=eft DC=ucbu
DC=local)(uSNChanged>=56275)).
...
09:49:10:809 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] Enqueued 0 change requests of type AV_DIRCHANGE_MODIFY for
AVOBJECTTYPE_MAILBOX_STORE objects.
...
09:49:10:841 (AvDiagnostics_MC,1702,DSGlobalCatalog,10) [Thread 1216] Synchronizing deleted AVOBJECTTYPE_MAILBOX_STORE objects.
LDAP Filter: (&(uSNChanged>=56275)(&(objectclass=msExchPrivateMDB)(isdeleted=TRUE))).
...
09:49:10:842 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] Enqueued 0 change requests of type AV_DIRCHANGE_DELETE for
AVOBJECTTYPE_MAILBOX_STORE objects.
© 2011 Cisco Systems, Inc. All rights reserved.
71
Diagnostics Example –
Directory Syncs
DSGlobalCatallog (continued)
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09:49:10:889 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] Changed Server LDAP filter:
(&(ciscoEcsbuObjectType=14)(ciscoEcsbuUMLocationObjectId=*)(uSNChanged>=56275)).
09:49:10:889 (AvDiagnostics_MC,1702,DSGlobalCatalog,10) [Thread 1216] Synchronizing changed AVOBJECTTYPE_SERVER objects. LDAP
Filter: (&(ciscoEcsbuObjectType=14)(ciscoEcsbuUMLocationObjectId=*)(uSNChanged>=56275)).
...
09:49:10:903 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] Enqueued 0 change requests of type AV_DIRCHANGE_MODIFY for
AVOBJECTTYPE_SERVER objects.
...
09:49:10:935 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] Deleted Server LDAP filter:
(&(ciscoEcsbuObjectType=14)(uSNChanged>=56275)(isDeleted=TRUE)).
09:49:10:935 (AvDiagnostics_MC,1702,DSGlobalCatalog,10) [Thread 1216] Synchronizing deleted AVOBJECTTYPE_SERVER objects. LDAP
Filter: (&(ciscoEcsbuObjectType=14)(uSNChanged>=56275)(isDeleted=TRUE)).
...
09:49:10:950 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] Enqueued 0 change requests of type AV_DIRCHANGE_DELETE for
AVOBJECTTYPE_SERVER objects.
...
09:49:10:998 (AvDiagnostics_MC,1694,DSGlobalCatalog,15) [Thread 1216] DefaultLocationIdForLDAPQuery value:
[\01\00\07\00\30\00\39\00\3A\00\7B\00\39\00\44\00\33\00\42\00\32\00\41\00\38\00\45\00\2D\00\38\00\38\00*].
09:49:10:998 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] Changed Location LDAP filter:
(&(ciscoEcsbuObjectType=9)(ciscoEcsbuUMLocationObjectId=*)(!(ciscoEcsbuUMLocationObjectId=\01\00\07\00\30\00\39\00\3A\00\7B\00\39\00\
44\00\33\00\42\00\32\00\41\00\38\00\45\00\2D\00\38\00\38\00*))(uSNChanged>=56275)).
09:49:10:997 (AvDiagnostics_MC,1702,DSGlobalCatalog,10) [Thread 1216] Synchronizing changed AVOBJECTTYPE_LOCATION objects. LDAP
Filter:
(&(ciscoEcsbuObjectType=9)(ciscoEcsbuUMLocationObjectId=*)(!(ciscoEcsbuUMLocationObjectId=\01\00\07\00\30\00\39\00\3A\00\7B\00\39\00\
44\00\33\00\42\00\32\00\41\00\38\00\45\00\2D\00\38\00\38\00*))(uSNChanged>=56275)).
...
09:49:11:013 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] Enqueued 0 change requests of type AV_DIRCHANGE_MODIFY for
AVOBJECTTYPE_LOCATION objects.
© 2011 Cisco Systems, Inc. All rights reserved.
72
Diagnostics Example –
Directory Syncs
DSGlobalCatalog (continued)
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09:49:11:045 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] Deleted Location LDAP filter:
(&(ciscoEcsbuObjectType=9)(isDeleted=TRUE)(uSNChanged>=56275)).
09:49:11:044 (AvDiagnostics_MC,1702,DSGlobalCatalog,10) [Thread 1216] Synchronizing deleted AVOBJECTTYPE_LOCATION objects. LDAP
Filter: (&(ciscoEcsbuObjectType=9)(isDeleted=TRUE)(uSNChanged>=56275)).
...
09:49:11:045 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] Enqueued 0 change requests of type AV_DIRCHANGE_DELETE for
AVOBJECTTYPE_LOCATION objects.
...
09:49:11:107 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] Changed MailUser LDAP filter:
(&(ciscoEcsbuObjectType=1)(ciscoEcsbuUMLocationObjectId=*)(!(ciscoEcsbuUMLocationObjectId=\01\00\07\00\30\00\39\00\3A\00\7B\00\39\00\4
4\00\33\00\42\00\32\00\41\00\38\00\45\00\2D\00\38\00\38\00*))(uSNChanged>=56275)).
09:49:11:106 (AvDiagnostics_MC,1702,DSGlobalCatalog,10) [Thread 1216] Synchronizing changed AVOBJECTTYPE_MAILUSER objects. LDAP
Filter:
(&(ciscoEcsbuObjectType=1)(ciscoEcsbuUMLocationObjectId=*)(!(ciscoEcsbuUMLocationObjectId=\01\00\07\00\30\00\39\00\3A\00\7B\00\39\00\4
4\00\33\00\42\00\32\00\41\00\38\00\45\00\2D\00\38\00\38\00*))(uSNChanged>=56275)).
...
09:49:11:107 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] Enqueued 0 change requests of type AV_DIRCHANGE_MODIFY for
AVOBJECTTYPE_MAILUSER objects.
...
09:49:11:139 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] Deleted MailUser LDAP filter:
(&(ciscoEcsbuObjectType=1)(uSNChanged>=56275)(|(!(ciscoEcsbuUMLocationObjectId=*))(isDeleted=TRUE))).
09:49:11:138 (AvDiagnostics_MC,1702,DSGlobalCatalog,10) [Thread 1216] Synchronizing deleted AVOBJECTTYPE_MAILUSER objects. LDAP
Filter: (&(ciscoEcsbuObjectType=1)(uSNChanged>=56275)(|(!(ciscoEcsbuUMLocationObjectId=*))(isDeleted=TRUE))).
...
09:49:11:153 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] Enqueued 0 change requests of type AV_DIRCHANGE_DELETE for
AVOBJECTTYPE_MAILUSER objects.
© 2011 Cisco Systems, Inc. All rights reserved.
73
Diagnostics Example –
Directory Syncs
DSGlobalCatalog Diags (continued)
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09:49:11:184 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] Changed DL LDAP filter:
(&(ciscoEcsbuObjectType=2)(ciscoEcsbuUMLocationObjectId=*)(uSNChanged>=56275)).
09:49:11:185 (AvDiagnostics_MC,1702,DSGlobalCatalog,10) [Thread 1216] Synchronizing changed AVOBJECTTYPE_DISTLIST objects. LDAP
Filter: (&(ciscoEcsbuObjectType=2)(ciscoEcsbuUMLocationObjectId=*)(uSNChanged>=56275)).
...
09:49:11:420 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] Enqueued 1 change requests of type AV_DIRCHANGE_MODIFY for
AVOBJECTTYPE_DISTLIST objects.
...
09:49:11:467 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] Deleted DL LDAP filter:
(&(ciscoEcsbuObjectType=2)(uSNChanged>=56275)(|(!(ciscoEcsbuUMLocationObjectId=*))(isDeleted=TRUE))).
09:49:11:466 (AvDiagnostics_MC,1702,DSGlobalCatalog,10) [Thread 1216] Synchronizing deleted AVOBJECTTYPE_DISTLIST objects. LDAP
Filter: (&(ciscoEcsbuObjectType=2)(uSNChanged>=56275)(|(!(ciscoEcsbuUMLocationObjectId=*))(isDeleted=TRUE))).
...
09:49:11:528 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] Enqueued 0 change requests of type AV_DIRCHANGE_DELETE for
AVOBJECTTYPE_DISTLIST objects.
...
09:49:11:592 (AvDiagnostics_MC,1702,DSGlobalCatalog,17) [Thread 1216] Finished Synchronization.
09:49:11:591 (AvDiagnostics_MC,1717,DSGlobalCatalog,17) [Thread 1216] Total synchronization cycle lasted [0] hour, [0] minutes and [1]
seconds.
© 2011 Cisco Systems, Inc. All rights reserved.
74
Diagnostics Example –
Directory Syncs
• To see what
objects will be
acted on,
cut/paste LDAP
line from
DSAD/DSGlobalt
Catalog diags into
ADSIEDIT.
• ADSIEDIT can
be found in the
under the
“techtools”
directory where
unity was installed
\commserver.
© 2011 Cisco Systems, Inc. All rights reserved.
75
Diagnostics Example –
Directory Syncs
LDAP results show the objects found is the “MyGroup” group object
© 2011 Cisco Systems, Inc. All rights reserved.
76
Diagnostics Example –
Directory Syncs
• Micro DirChangeWriter 10+ enabled
• User ‘6600 user’ added to the mygroup Public Distribution List via “Active Directory
Users and Computers”















11:09:36:515 (AvDiagnostics_MC,1889,Directory Change Writer,16) [Thread 2028] CHANGEREQ: [LogId] 58 [ReqType]
AV_DIRCHANGE_CREATE | AV_DIRCHANGE_GLOBAL_CATALOG [ObjType] AVOBJECTTYPE_RECIPIENT [DirLogId] 62 [LocLogId] 63
[PropIdsId] 64 [PropValsId] 65
11:09:36:514 (AvDiagnostics_MC,1889,Directory Change Writer,16) [Thread 2028] VARIANT: [LogId] 62 [vt] VT_BSTR [Data]
e7112216f1bd174886989d0c20d86f77
11:09:36:515 (AvDiagnostics_MC,1889,Directory Change Writer,16) [Thread 2028] OBJID: [LogId] 63 [Hdr] 0x00070001 [ObjType]
AVOBJECTTYPE_LOCATION [ID] {9D3B2A8E-88EC-4ACF-BD05-EEF7E1DCE24A}
11:09:36:514 (AvDiagnostics_MC,1889,Directory Change Writer,16) [Thread 2028] IDLIST: [LogId] 64 [NumElems] 6
11:09:36:515 (AvDiagnostics_MC,1889,Directory Change Writer,16) [Thread 2028] IDLIST: [LogId] 64 [PropId] AVP_ALIAS [ExpType] VT_BSTR
11:09:36:514 (AvDiagnostics_MC,1889,Directory Change Writer,16) [Thread 2028] IDLIST: [LogId] 64 [PropId] AVP_DISPLAY_NAME [ExpType]
VT_BSTR
11:09:36:515 (AvDiagnostics_MC,1889,Directory Change Writer,16) [Thread 2028] IDLIST: [LogId] 64 [PropId] AVP_DIRECTORY_ID [ExpType]
VT_BSTR
11:09:36:514 (AvDiagnostics_MC,1889,Directory Change Writer,16) [Thread 2028] IDLIST: [LogId] 64 [PropId] AVP_OBJECT_TYPE [ExpType]
VT_I4
11:09:36:515 (AvDiagnostics_MC,1889,Directory Change Writer,16) [Thread 2028] IDLIST: [LogId] 64 [PropId] AVP_PARENT_DIRECTORY_ID
[ExpType] VT_BSTR
11:09:36:514 (AvDiagnostics_MC,1889,Directory Change Writer,16) [Thread 2028] IDLIST: [LogId] 64 [PropId] AVP_PARENT_ALIAS [ExpType]
VT_BSTR
11:09:36:515 (AvDiagnostics_MC,1889,Directory Change Writer,16) [Thread 2028] VARIANT: [LogId] 65 [vt] VT_ARRAY | VT_VARIANT [Dim] 1
[ElemSize] 16 [NumElems] 6 [LBound] 0 [Data(first 32 bytes)] 08 00 00 00 00 00 00 00 84 56 1E 00 00 00 00 00 08 00 00 00 00 00 00 00 8C 13 18
00 00 00 00 00
11:09:36:514 (AvDiagnostics_MC,1889,Directory Change Writer,16) [Thread 2028] VARIANT: [LogId] 65 [vt] VT_BSTR [Data] 6600user
11:09:36:515 (AvDiagnostics_MC,1889,Directory Change Writer,16) [Thread 2028] VARIANT: [LogId] 65 [vt] VT_BSTR [Data] 6600 user
…
11:09:36:515 (AvDiagnostics_MC,1889,Directory Change Writer,16) [Thread 2028] VARIANT: [LogId] 65 [vt] VT_BSTR [Data] mygroup
© 2011 Cisco Systems, Inc. All rights reserved.
77
Diagnostics Example –
Directory Syncs
• DSAD diags
• Used SAWeb to remove ‘user 8005’ from the mygroup
PDL.
• SA used the DSAD service to make the request direct to
AD rather than waiting for a normal AD sync.
11:20:33:377 (AvDiagnostics_MC,1573,DSAD,20) [Thread 3536] Object: [CN=user 8005 CN=Users DC=eft DC=ucbu DC=local] Property:
[IADs::get_ADsPath] Value: [LDAP://AD.eft.ucbu.local:389/<GUID=5fd7a401072de049a93a048c259d7a2f>] AccessType: [Read] DC: [LD].
11:20:33:376 (AvDiagnostics_MC,1495,DSAD,12) [Thread 3536] Exiting CAvADConnection::GetADsPathFromGUID [S_OK: The operation completed
successfully. ]
11:20:33:377 (AvDiagnostics_MC,1493,DSAD,12) [Thread 3536] Entering CAvADConnection::RemoveMember
...
11:20:33:376 (AvDiagnostics_MC,1495,DSAD,12) [Thread 3536] Exiting CAvADConnection::RemoveMember [S_OK: The operation completed
successfully. ]
© 2011 Cisco Systems, Inc. All rights reserved.
78
Agenda
• The playing field.
• Setting the traces.
• Customizing the traces.
• Gathering everything up.
• Diagnotistic Examples
• Q&A.
© 2011 Cisco Systems, Inc. All rights reserved.
79
Q&A
© 2011 Cisco Systems, Inc. All rights reserved.
80
© 2011 Cisco Systems, Inc. All rights reserved.
81
Miscellaneous Information
© 2011 Cisco Systems, Inc. All rights reserved.
82
Call States
TAPI calls are handled in
‘states’:
LINECALLSTATE_IDLE
LINECALLSTATE_OFFERING
LINECALLSTATE_CONNECTED
Unity
CCM
MIU
(CME)
Etc.
AvWave TAPI
SCCP (Skinny) calls are
handled in ‘states’:
TsOnHook
TsRingIn
TsConnect
Etc.
© 2011 Cisco Systems, Inc. All rights reserved.
Call Control
(SCCP)
WAV TSP
Au
di
oS
(RT tream
P)
Call Control
(???)
IP Phone
or
Gateway
83
Call States
 TSP has internal states built around the Skinny and
TAPI call states
•
Responses to incoming Skinny or TAPI events depend on the current state of
the TSP
•
Unexpected behavior, or even a locked port, may occur if states become out
of sync between TAPI, TSP and Skinny
•
For full design see FDS: EDCS-396019
•
Updated state diagrams: EDCS-494253
© 2011 Cisco Systems, Inc. All rights reserved.
84
Basic Call States
REGISTER
COMPLETED
INITIATE
MAKECALL
SEND
OffHook
WAIT FOR
MAKECALL
OFFHOOK
RECEIVE
CallState (OffHook)
AND StartTone
(DialTone)
MAKECALL
OFFHOOK
(Drop Requested)
OR RECEIVE
StartTone (Busy/
Reorder)
OR TIMEOUT
(MakeCall
Requested)
IDLE
WAIT FOR
MAKECALL
RINGING
SEND
KeyPadButton
RECEIVE
CallState (RingIn)
WAIT FOR
ANSWER
REQUESTED
(Answer Requested)
ANSWER
REQUESTED
RECEIVE
CallState
(OnHook)
INITIATE
MWI
(MWI)
WAIT FOR
CONNECT
(Drop Requested)
OR RECEIVE
StartTone (Busy/
Reorder)
OR TIMEOUT
(Drop Requested)
OR RECEIVE
StartTone (Busy/
Reorder)
INITIATE
DROP
(Drop
Requested)
CONNECTED
INITIATE
SUPER XFER
(S Xfer)
WAIT FOR
ONHOOK
RECEIVE
CallState
(OnHook)
RECEIVE
(CallState(Connected)
AND
StartMediaTransmission)
OR StartTone(OnHold)
(Supervised
Transfer
Requested)
SEND
OnHook
(Unity
Closes Call)
RECEIVE
CallState (Proceed)
OR CallState (RingOut)
SEND
OffHook
(Reject
Requested)
(Reject
Requested)
RECEIVE
CallState
(OnHook)
RECEIVE
CallState
(OnHook)
(Blind
Transfer
Requested)
INITIATE
BLIND XFER
(B Xfer)
RECEIVE
CallState
(OnHook)
RECEIVE
CallState
(OnHook)
PORT
LOCKED
(Unity
Closes Call)
TIMEOUT
(Unity
Closes
Call)
© 2011 Cisco Systems, Inc. All rights reserved.
NEW CALL
PENDING
CLOSE CALL
RECEIVE
CallState
(RingIn)
WAIT FOR
CLOSE CALL
(Unity
Closes
Call)
85
MWI Calls (CCM & CME)
IDLE
(Basic Call)
(MWI
Requested)
CCM
INITIATE
MWI
IDLE
(Basic Call)
SEND
OffHookWithCpgn
AND KeyPadButton
CME
(MWI
Requested)
INITIATE
MWI
SEND
OffHookWithCpgn
RECEIVE
CallState
(OnHook)
WAIT FOR MWI
DIALTONE
RECEIVE
CallState (OffHook)
RECEIVE
CallState
(OnHook)
MWI DIALTONE
SEND
KeyPadButton
RECEIVE
CallState
(OnHook)
RECEIVE
CallState
(OnHook)
WAIT FOR
MWI RESPONSE
RECEIVE
CallState
(Proceed)
MWI SUCCESS
RECEIVE StartTone
(Reorder) OR
OpenReceiveChannel
OR TIMEOUT
RECEIVE
CallState
(OnHook)
RECEIVE
CallState
(OnHook)
(Timeout)
RECEIVE
CallState
(OnHook)
WAIT FOR
MWI DROP
WAIT FOR
MWI RESPONSE
MWI SUCCESS
RECEIVE
StartTone
(Alerting)
RECEIVE
StartTone
(Reorder)
OR TIMEOUT
(Timeout)
SEND
OnHook
© 2011 Cisco Systems, Inc. All rights reserved.
MWI FAILURE
RECEIVE
CallState
(OnHook)
WAIT FOR
MWI DROP
SEND
OnHook
MWI FAILURE
86
Blind Transfer (CCM)
WAIT FOR
BLIND XFER
OFFHOOK
CONNECTED
(Basic Call)
RECEIVE
CallState (OffHook/Call2)
AND StartTone (DialTone)
(Blind Transfer
Requested)
INITIATE
BLIND XFER
RECEIVE
CallState
(OnHook/Call1)
SEND
SoftKey
(Transfer)
RECEIVE
CallState
(OnHook/Call1)
BLIND XFER
OFFHOOK
BLIND XFER
RINGING
RECEIVE
CallState
(RingOut/Call2)
OR CallState
(Connected/
Call2)
RECEIVE
CallState
(Proceed/Call2)
SEND
SoftKey (Transfer)
RECEIVE
CallState
(RingOut/Call2)
OR CallState
(Connected/
Call2) OR
Timeout (500ms)
WAIT FOR
BLIND XFER
ONHOOK
(drop
requested)
WAIT FOR
BLIND XFER
RINGING
RECEIVE
StartTone
(Reorder/Busy)
RECEIVE
CallState
(OnHook/Call1)
RECEIVE
CallState
(Connected/Call1)
AND StartMedia
Transmission
SEND
SoftKey (Resume)
SEND
KeyPadButton
RECEIVE
CallState
(RingOut/Call2)
OR CallState
(Connected/
Call2)
WAIT FOR
BLIND XFER
RECALLED
INITIATE
BLIND XFER
RECALL
CONNECTED
(Basic Call)
RECEIVE
CallState (OnHook/Call2)
RECEIVE
CallState
(OnHook/Call1)
RECEIVE StartTone
(Reorder/Busy)
OR
OpenReceiveChannel
OR (fwd loop detected)
WAIT FOR
BLIND XFER
BUSY
WAIT FOR
BLIND XFER
REJECTED
INITIATE DROP
(Basic Call)
SEND
SoftKey (EndCall)
RECEIVE
CallState
(OnHook/Call1)
INITIATE
BLIND XFER
REJECT
IDLE
(Basic Call)
RECEIVE StartTone
(Reorder/Busy)
OR (fwd loop detected)
(Unity
Closes Call)
(Unity
Closes Call)
INITIATE
BLIND XFER
ABANDON
Consult call
does exist
SEND
SoftKey
(EndCall)
WAIT FOR
BLIND XFER
ABANDONED
RECEIVE
CallState
(OnHook/
Call2)
WAIT FOR
CLOSE CALL
(Basic Call)
Consult call
does NOT exist
© 2011 Cisco Systems, Inc. All rights reserved.
87
Blind Transfer (CME)
WAIT FOR
BLIND XFER
OFFHOOK
CONNECTED
(Basic Call)
RECEIVE
CallState (OnHook/Call1)
RECEIVE
SetLamp (Transfer/Flash)
AND StartTone (DialTone)
(Blind Transfer
Requested)
INITIATE
BLIND XFER
WAIT FOR
BLIND XFER
RECALLED
BLIND XFER
OFFHOOK
SEND
SoftKey
(Transfer)
RECEIVE
CallState
(Connected/Call1)
AND StartMedia
Transmission
SEND
SoftKey (Resume)
INITIATE
BLIND XFER
RECALL
RECEIVE
CallState (OnHook/Call1)
CONNECTED
(Basic Call)
SEND
KeyPadButton
BLIND XFER
RINGING
RECEIVE
CallState
(RingOut/Call2)
OR CallState
(Connected/
Call2)
RECEIVE
StartTone
(Alerting)
OR CallState
(Connected/
Call2)
WAIT FOR
BLIND XFER
RINGING
RECEIVE
CallState (OnHook/Call1)
INITIATE DROP
(Basic Call)
RECEIVE
StartTone
(Reorder/Busy)
OR (fwd loop
detected)
SEND
SoftKey (Transfer)
WAIT FOR
BLIND XFER
ONHOOK
IDLE
(Basic Call)
(drop
requested)
RECEIVE
CallState (OnHook/Call1)
AND SetLamp (Line/Off)
WAIT FOR
CLOSE CALL
(Basic Call)
(Unity
Closes Call)
RECEIVE
CallState
(OnHook/
Call2)
WAIT FOR
BLIND XFER
ABANDONED
SEND
SoftKey
(EndCall)
Consult call
does exist
INITIATE
BLIND XFER
ABANDON
Consult call
does NOT exist
© 2011 Cisco Systems, Inc. All rights reserved.
88
Supervised Transfer (CCM)
RECEIVE
CallState
(OnHook/Call1)
CONNECTED
(Basic Call)
WAIT FOR
SUPER XFER
COMPLETION
INITIATE
SUPER XFER
RECALL
(Supervised Transfer
Requested)
SEND
SoftKey (Transfer)
SEND
SoftKey (Resume)
INITIATE
SUPER XFER
SEND
SoftKey (Transfer)
WAIT FOR
CONSULT CALL
GENERATION
(Supervised Transfer
Completion Requested)
RECEIVE
CallState
(OnHook/
Call1)
RECEIVE
CallState (OffHook/Call2)
AND StartTone (DialTone)
CONSULT CALL
GENERATED
RECEIVE
CallState
(OnHook/
Call2)
INITIATE
SUPER XFER
COMPLETION
RECEIVE
CallState
(OnHook/Call1)
RECEIVE
CallState
(OnHook/
Call2)
CONSULT CALL
CONNECTED
WAIT FOR
SUPER XFER
RECALLED
INITIATE
SUPER XFER
ABANDON
RECEIVE
CallState
(OnHook/
Call1)
IF CONSULT CALL
DOES NOT EXIST
RECEIVE
CallState
(OnHook/
Call1)
SEND
SoftKey (EndCall)
WAIT FOR
SUPER XFER
ABANDONED
RECEIVE
CallState (Connected/Call1)
AND StartMediaTransmission
RECEIVE
CallState (OnHook/Call2)
CONNECTED
(Basic Call)
WAIT FOR
CLOSE CALL
(Basic Call)
(Recall Requested)
OR (fwd loop detected)
(Unity
Closes Call)
(Unity
Closes Call)
RECEIVE
CallState (Connected/Call2)
AND StartMediaTransmission
RECEIVE StartTone
(Reorder/Busy)
OR TIMEOUT (RNA)
OR (fwd loop detected)
WAIT FOR
CONSULT CALL
CONNECTED
RECEIVE
CallState
(OnHook/
Call1)
RECEIVE
CallState
(OnHook/
Call2)
RECEIVE
CallState (Proceed/Call2)
OR CallState (RingOut/Call2)
SEND
KeyPadButton
RECEIVE
CallState
(OnHook
/Call1)
© 2011 Cisco Systems, Inc. All rights reserved.
WAIT FOR
CONSULT CALL
RINGING
RECEIVE
CallState
(OnHook/
Call2)
RECEIVE StartTone
(Reorder/Busy)
OR OpenReceiveChannel
OR TIMEOUT (RNA)
WAIT FOR
CONSULT CALL
DROPPED
RECEIVE
CallState
(OnHook/
Call1)
IDLE
(Basic Call)
SEND
SoftKey (EndCall)
INITIATE
CONSULT CALL
DROP
RECEIVE
CallState
(OnHook/
Call1)
89
Supervised Transfer (CME)
RECEIVE CallState
(OnHook/Call1)
AND CallState
(OnHook/Call1)
CONNECTED
(Basic Call)
WAIT FOR
SUPER XFER
COMPLETION
INITIATE
SUPER XFER
RECALL
(Supervised Transfer
Requested)
SEND
SoftKey (Transfer)
SEND
SoftKey (Resume)
INITIATE
SUPER XFER
INITIATE
SUPER XFER
COMPLETION
WAIT FOR
SUPER XFER
RECALLED
SEND
SoftKey (Transfer)
(Supervised Transfer
Completion Requested)
RECEIVE
CallState (Connected/Call1)
AND StartMediaTransmission
RECEIVE
CallState (OnHook/Call2)
CONNECTED
(Basic Call)
WAIT FOR
CLOSE CALL
(Basic Call)
WAIT FOR
CONSULT CALL
GENERATION
RECEIVE
CallState
(OnHook/
Call1)
RECEIVE
SetLamp (Transfer/Flash)
AND StartTone (DialTone)
CONSULT CALL
GENERATED
RECEIVE
CallState
(OnHook/
Call2)
CONSULT CALL
CONNECTED
INITIATE
SUPER XFER
ABANDON
RECEIVE
CallState
(OnHook/
Call1)
IF CONSULT CALL
DOES NOT EXIST
RECEIVE
CallState
(OnHook/
Call1)
(Recall Requested)
OR (fwd loop detected)
(Unity
Closes Call)
SEND
SoftKey (EndCall)
WAIT FOR
SUPER XFER
ABANDONED
(Unity
Closes Call)
RECEIVE
CallState (Connected/Call2)
AND StartMediaTransmission
RECEIVE
CallState
(OnHook/
Call1)
SEND
KeyPadButton
WAIT FOR
CONSULT CALL
CONNECTED
TIMEOUT OR
(fwd loop detected)
RECEIVE
CallState
(OnHook/Call2)
OR StartTone
(Reorder/Busy)
RECEIVE
CallState (RingOut/Call2)
RECEIVE
CallState
(OnHook
/Call1)
© 2011 Cisco Systems, Inc. All rights reserved.
WAIT FOR
CONSULT CALL
RINGING
RECEIVE
CallState
(OnHook/Call2)
OR StartTone
(Reorder/Busy)
TIMEOUT
RECEIVE
CallState
(OnHook/
Call2)
WAIT FOR
CONSULT CALL
DROPPED
RECEIVE
CallState
(OnHook/
Call1)
IDLE
(Basic Call)
SEND
SoftKey (EndCall)
INITIATE
CONSULT CALL
DROP
RECEIVE
CallState
(OnHook/
Call1)
90