RESUME
A manager with 18 years experience in the telecommunication, consumer electronics, high-tech manufacturing
and automotive industry. In depth knowledge of telecommunication technologies, mobile phone technologies,
test & measurement equipments, optical devices, wireline network, wireless network, radio frequency devices
and automotive parts. Hands-on experience in managing telecommunication turnkey projects, mobile phone
service centers, mobile phone call center, high technology industrial factory environments, automobile
assembly plants and training people. A technical professional who is a quick learner, dynamic, flexible,
dependable and a good team player, with good interpersonal skills and who gets results.
WORK EXPERIENCE
Newtel Corporation Company Limited
July 2013 – Present
A leading local brand mobile phone company
HEAD OF SERVICES AND PRODUCTS DEVELOPMENT MANAGER
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Manage a team of customer services staffs and a team of products development engineers.
Develop customer service procedures, policies and standards.
Train and mentor staffs to deliver a high standard of customer services.
Lead and inspire the development team to continually improve the S wellcom products.
Turnkey Communication Services Plus Company Limited
A leading telecommunication turnkey project solution company
PROJECT COORDINATOR
CAT - Real Time Charging Project Manager of TKC company
September 2012 – March 2013
(6 months contract)
 Assistant of senior project manager, coordinated and facilitated with all project’s related
organization and customer.
 Managed master working plan, expedited working procedure, solved and prevented all issues,
supervised quotation from suppliers, site survey, site drawing, equipment delivery, implementation
and acceptance testing. Achieved in delivering RTC project on time.
July 2012 – September 2012
A leading provider of translation, development and testing solutions
(1.5 months contract)
that enable clients to create, release, manage and maintain their technology applications and Web content globally
TEST ENGINEER
Mobile Testing Engineer
 Managed all mobile phone stationary, FAE, UAT, EUE Testing and drive test activities needed to
assure the product was ready for commercial launch.
 Created test plans, designed test cases, supported customer acceptance, reviewed test reports,
and drove error resolution with development team.
 Followed the test cases to ensure the product was compliant to requested standards for both
carrier requirement and supplier internal specifications.
 Contacted customers to provided analysis and feedback to the programmer team. Achieved in
finishing one model of customer's mobile phone testing and development within contract period.
PAE (Thailand) Public Company Limited &
PAE (Thailand) Public Company Limited
M Link Asia Corporation Public Company Limited
May 2010 – May 2012
A pioneer in the early oil and gas and petrochemical development in Thailand
MANAGER
Manager of Telco Department
 Managed biding of telecommunication projects.
 Selected and defined technologies to be used in telecommunication projects.
M Link Asia Corporation Public Company Limited
A leading telecommunication public company, official representative of Nokia distribution & care center and Motorola trunked
radio communication system provider
DATA COMMUNICATION MANAGER
TETRA Trunked Radio Project Manager and Service Manager
 Team leader for preparing bids of digital trunked radio projects.
 Managed implementation plan, sub-contractors and budget. Achieved in delivering 2 trunked
radio base stations, 40 million Thai baht project, in 2010.
 Serviced and maintenanced Motorola Dimetra IP 6.1 digital trunked radio system.
 Managed improvement plan for Nokia service centers.
April 2007 - February 2010
A leading global supplier of mobile electronics and transportation systems, with sales of USD26.4 billion in 2006
SENIOR ENGINEER
Asia Pacific Region Customer Service Engineer
 Especially took care of Electronics and Safety products, be the first contact of the company for
customers and prompt to respond the professional service anytime. Achieved 2008 service
quality award letter from Isuzu.
 Performed a communication channel between customers in Thailand/Asia Pacific and Delphi
oversea companies as a company representative.
 Led Quality Control System, Quality Assurance, Process Change Request, Production Part
Approval Process, warranty and claim procedure.
September 2003 - April 2007
A global communications leader.
CUSTOMER SERVICE ENGINEER
After Sale Service Engineer in Mobile Device Sector
 Provided technical specification of mobile phones, controlled mobile software usage, distributed
spare part information, supervised service centers procedure, conducted mobile phone repair
solution class, solved technical and service problems, responded call center queries, took care
all after sale service jobs, trained engineers, technicians and customer supporters, managed
buffers and spare part stock. Achieved in helping make the best after sale service network against
competitors.
 Processed OOB & DOA phone claim, accessories claim and service center claim.
April 2001 - April 2003
The world’s premier measurement company.
APPLICATION ENGINEER
Technical Consultant in Communication Solution Service Division of Knowledge Services Organization
 Provided technical data of test and measurement equipment technologies (Lightwave,
Transmission Network, Wireless Network, Radio Frequency), specified configuration for each
measurement, visited and persuaded customers, trained test and measurement equipment
operations, solved problems and trained technology classes for various telecommunication
companies and industrial factories in South Asia Pacific. Achieved in helping increase selling
percentage against competitors and met US$ 1.5 million quota.
 Presenter in advanced technology mainly on optical, wireless network and wireline network at
exhibitions in Singapore and Thailand.
May 1995 - March 2001
One of the largest Thailand telecommunication group company involved in satellite data communication, submarine cable
and turnkey projects.
SENIOR ENGINEER
January 2000 - March 2001
Transport Network Specialist in Technical Support Division
 Member of team preparing bids for telecommunication projects with particular responsibility for
costing and specifying equipment. Successfully won bids for the supply of Synchronous Digital
Hierarchy (SDH) links for TOT and CAT worth several hundred million baht.
 Implemented the SDH projects, supervising technical installation and performing testing and
commissioning, acceptance testing with TOT and CAT staff and training TOT and CAT staff in
SDH.
May 1995 - December 1999
ENGINEER
Project Coordinator
 Joined TOT Cellular 470 MHz. project team with particular responsibility for designing, planning,
ordering equipment, storing in warehouse, controlling stock and distributing equipment to the
sites. Also provided supervision of technical installation at sites throughout Thailand, testing and
commissioning, acceptance testing with TOT staff and training in Cellular 470 MHz. for TOT staff.
 Completed Trunk Mobile Phone project for Radio Phone Company with particular responsibility for
testing and commissioning, cell size coverage area measurement and acceptance testing in
southern part of Thailand.
EDUCATION
Chulalongkorn University 2008-2011
MBA, Master of Business Administration (Executive)
King Mongkut's Institute of Technology Ladkrabang 1991-1995
B.E., Bachelor Degree of Engineering (Electronics)
Saint Gabriel's College 1979-1991
PERSONAL
Married with no children
Thai
40 years old
SPECIAL KNOWLEDGE
HARDWARE
S wellcom products
S wellcom mobile phone Mi-505 Mi-725 Mi-492T
MOTOROLA products
MOTOROLA Tetra trunked radio MSO switching center MTS4 radio base station MTP850 radio
MOTOROLA mobile phone V680CDMA V730CDMA E365 C201 E380 V290 C375 C550 V690 V878
MPx200 V303 V600 A768 C350i C650 E398 V220 V80 C115 C380 V3 C155 E680 V171 C116
C156 V535 V555 A780 A668 C117 E680i C381 C651 A1000 C118 C139 C257 C261 C390 L6 L7
U6 V3i W150i W200
Agilent Technologies products
Lightwave test equipment
 Optical Spectrum Analyzer, Chromatic Dispersion Analyzer, Polarization Analyzer, Tunable Laser
Source, Optical Time Domain Reflectrometer (OTDR), Wavelength Meter, Optical Power Meter
Transmission Network test equipment
 SDH, IP, ATM, XDSL
Wireless Network test equipment
 GSM, GPRS, CDMA
Radio Frequency test equipment
 Network Analyzer, Spectrum Analyzer
Other products
ALCATEL 1641 SDH Add Drop Multiplexer
ERICSSON 155-2,155-3,620 SDH Add Drop Multiplexer
ERICSSON RS4000 Radio Base Station Cellular 470 MHz.
ERICSSON AXE10 Switching Matrix
TRT TN200 Radio Base Station
Phillips Sopho S200 Node Controller
SOFTWARE
Microsoft Office, MOTOROLA mobile software, HP VEE, AUTOCAD, PROTEL, SPSS, LINDO