CITIZEN’S CHARTER
Bugallon, Pangasinan
Second Edition
January 2014
CITIZEN’S CHARTER
Step by Step guide
to
LGU Bugallon
Frontline services.
“Well done is better than well said”.
-Benjamin Franklin
LGU VISION – MISSION STATEMENT
VISION
- to make Bugallon the best place to invest, to work and
to live and raise a family
MISSION
- To develop a business friendly community where work
and livelihood are available, a clean and healthy
environment and a peaceful and safe community.
PERFORMANCE PLEDGE
We the officials and employees of the Municipal
Government of Bugallon, Pangasinan do solemnly
pledge to:
Respond to your concerns and with utmost courtesy,
serve you promptly and efficiently on the immediate
frontline services offered and encourage citizen’s
participation for better service delivery.
LIST OF FRONT LINE SERVICES
Office of the Mayor (2nd Floor, Municipal Hall)
 Mayors’ Permit
 Mayors’ Clearance
 Issuance of Certification/Certification and Endorsement
 Application for Business Permit/License
Office of the Municipal Civil Registrar (1st Floor, Municipal Hall)
 Registration of Birth, Death, Marriage
 Issuance of Birth, Death, Marriage Certificate
 Late Registration of Birth, Death, Marriage
 Application for Marriage License
 Correction of Entries (R.A. 9048-Clerical Error Law)
 Judicial Decrees
Office of the Municipal Treasurer (1st Floor, Municipal Hall)
 Community Tax Certificate (Cedula)
 Collection of Real Property Tax
Office of the Municipal Assessor (1st Floor, Municipal Hall)
 Issuance of Certificate of Tax Declaration of Real Properties/
Certificate of No Improvement/Certificate of Landholdings/
Certificate of No Landholdings
 Transfer of Ownership of Real Property (Tax Declaration)
 Declaration of New Real Properties
 Issuance of Order of Payment (RPTOP)
 Issuance Of (MTOP) Motorized Tricycle Operator’s Permit/Legalization Permit
 Issuance Of Certificate Of Posting
Municipal Planning & Development Coordinators’ Office (2nd Floor, Municipal Hall)
 Locational/Zoning Clearance
 Issuance of Clearance, re: Business Permit
Office of the Municipal Engineer (2nd Floor, Municipal Hall)
 Application for Building Permit
 Application for Electrical Permit
 Issuance of Clearance, re: Business Permit
Municipal Health Office /Community Hospital (Front of Bugallon Church)
 Medical Consultation/Examination
 Medical Certificate
 Sanitary Permit
Municipal Social Welfare & Development Office (1st Floor, Municipal hall)
 Issuance of Marriage Counseling Certificate
 Issuance of Certificate of Indigency
 Issuance of Senior Citizen’s Identification Card
 Giving Financial Grants (AICS)
 Issuance of Social Case Study Report
Municipal Agriculture Office (2nd Floor, Municipal Hall)





Conduct of Technology Transfer on Agri-Aqua Production
Massive Vaccination/Deworming of Animals
Branding and Registration of Large Cattles
Distribution of Vegetable seeds
Issuance of Certificate of Registered Farmer
Sb Office
 Issuance of (MTOP) Motorized Tricycle Operator’s Permit/Legalization Permit
 Issuance Of Certificate Of Posting
Market Office
 Application To Lease Market Stall
Police Office
Feedback and Redress Mechanism
Client Feedback Form
MAYOR’S PERMIT
START
SUBMIT REQUIREMENTS PERSONALLY
AND STATE PURPOSE OF PERMIT
Please approach Rachelle Guiling
Estimated Time: 5 minutes
AT THE OFFICE
PAY PERMITPAY
FEEPERMIT
AT THEFEE
TREASURER’S
Please Approach
Revenue Collection
Clerk-in-Charge
TREASURER’S
OFFICE
Estimated
Time:
5 minutes
Please approach
Revenue
Collection
Clerk-in-Charge
Estimated Time: 5 minutes
SUBMIT O.R. TO THE OFFICE OF THE MAYOR
& WAIT FOR ENCODING/PROCESSING
Please approach Rachelle Guiling
Estimated Time: 10 minutes
SIGN ON THE PERMIT
Estimated Time: 3 minutes
WAIT FOR MAYOR’S SIGNATURE/
AUTHORIZED SIGNATORY
Estimated Time: 5 minutes
RECEIVE MAYOR’S CLEARANCE
Estimated Time: 2 minutes
END
REQUIREMENTS:
1. Community Tax
Certificate (Cedula)
MAYOR’S CLEARANCE
START
SUBMIT REQUIREMENTS PERSONALLY
Please approach Rachelle Guiling
Estimated Time: 5 minutes
PAY CLEARANCE FEES AT THE
TREASURER’S OFFICE
Please approach Revenue Collection Clerk-in-Charge
Estimated Time: 5 minutes
SUBMIT O.R. TO THE OFFICE OF THE MAYOR
& WAIT FOR ENCODING/PROCESSING
Please approach Rachelle Guiling
Estimated Time: 10 minutes
SIGN AND AFFIX THUMB MARK
ON THE CLEARANCE
Estimated Time: 3 minutes
WAIT FOR MAYOR’S SIGNATURE/
AUTHORIZED SIGNATORY
Estimated Time: 5 minutes
RECEIVE MAYOR’S CLEARANCE
Estimated Time: 2 minutes
END
REQUIREMENTS:
1. Brgy. Clearance
2. Police Clearance
3. Community Tax
Certificate
(Cedula)
RECOMMENDATION/CERTIFICATION
AND ENDORSEMENT
START
PRESENCE REQUIREMENTS PERSONALLY
Please approach Rachelle Guiling
Estimated Time: 3 minutes
EVALUATION OF DATA
Please approach Private Secretary
Estimated Time: 30 minutes
ENCODING/PRINTING OF THE
RECOMMENDATION/CERTIFICATION/ENDORSEMENT
Please approach Rachelle Guiling
Estimated Time: 5 minutes
WAIT FOR MAYOR’S
SIGNATURE/AUTHORIZED SIGNATORY
Estimated Time: 1 day
RECEIVE RECOMMENDATION
Estimated Time: 1 day
END
REQUIREMENTS:
1. Resume/Biodata
2. Transcript of
Records
3. Pertinent
Documents (if
needed)
BUSINESS PERMIT/LICENSE
START
SECURE APPLICATION FORM &
AND CHECKLIST OF REQUIREMENTS
Please approach Rency O. Caballa/Archiegale Corpin
Estimated Time: 2 minutes
WAIT FOR THE ASSESSMENT OF FEES/ORDER
OF PAYMENT
Please approach Rency O. Caballa
Estimated Time: 10 minutes
PAY THE PRESCRIBED PERMIT FEES
Felicidad Pasiliao
Estimated Time: 5 minutes
Please approach
SUBMIT ACCOMPLISHED FORM ALONG WITH ALL
THE REQUIREMENTS FOR VERIFICATION &
VALIDATION OF DOCUMENTS
Estimated Time: 10 minutes
RELEASING OF BUSINESS PLATE & PERMIT
TO OPERATE
Please approach Rency O.Caballa/Archiegale Corpin
Estimated Time: 3 minutes
REQUIREMENTS:
New
1. DTI Registration/SEC
2. Barangay Permit
3. BIR Registration
4. Fire Clearance
5. Zoning Clearance (if applicable)
6. Sanitary Permit (if applicable)
7. Clearance/Endorsements from
concerned Government Agencies (if
applicable)
8. Comm. Tax Certificate (CEDULA)
9. RPT Clearance
Renewal
1. BIR Clearance/ITR/Tax Compliance
2. RPT Clearance
3. Sanitary Permit
4. Fire Clearance
5. Locational Clearance
6. Comm. Tax Certificate (CEDULA)
7. Clearance/Endorsements from
concerned Government Agencies (if
applicable)
Other Documents that maybe required depending
on business type:
1.
2.
3.
4.
5.
6.
END
7.
8.
9.
10.
11.
12.
13.
14.
Sangguniang Bayan Resolution
BFAD License for Drugstore/Pharmacy & Bakery
NFA License for Rice Dealer/Retailer, Corn & Wheat
DTI Accreditation & Certificate for Auto repair Shop,
Electrical, etc.
DOLE Accreditation for Local Manpower/Recruitment
Agency
Central Bank Authority for Banking,
Pawnshops/Foreign Exchange
LTFRB for Rent-A-car and Transportation Services
DENR/ECC for Piggery, Poultry, Quarry, Mining &
Junkshop
ERB for Gasoline Station and LPG Dealer
NTC for Telecommunications
BFAR for Dealer/Retailer of Marine Products
TESDA Certificate for Skills Training Center
PCAB for General Specialty Engineer Contractor
Philippines’ Shipper’s Bureau for Forwarding &
Customs Brokerage
REGISTRATION OF BIRTH, MARRIAGE AND DEATH
START
SECURE AND FILL-UP PERSONAL DATA FORM
AND CHECKLIST OF REQUIREMENTS
Please approach Fe Arenas/Elvie Palaganas
REQUIREMENTS:
BIRTH
Marriage Certificate of Parents
Estimated Time: 5 minutes
SUBMIT DULY ACCOMPLISHED FORM ALONG
WITH ALL THE REQUIREMENTS
(For Unmarried Parents, Personal
appearance and cedula are
required.)
REMINDER:
RETURN THE NEXT WORKING DAY FOR
RELEASE OF REGISTERED DOCUMENT
END
Forms must be signed by the ff:
a. Attendant at birth (Birth)
b. Parents (for illegitimate
children)
c. Attendant at death (Death)
d. RHU Physician (Death)
e. Embalmer (Death)
f. Solemnizing Officer &
Contracting Parties &
Witnesses (Marriage)
ISSUANCE OF BIRTH, MARRIAGE AND DEATH CERTIFICATE
START
SECURE AND FILL-UP VERIFICATION SLIP
REQUIREMENTS
Please approach Fe Arenas/Elvie Palaganas
(FOR BIRTH CERTIFICATE ONLY)
Estimated Time: 3 minutes
1. Authorization Letter
2. Valid ID card
(If applicant is not the owner
of the document.)
SUBMIT FILLED-UP SLIP AND WAIT FOR
VERIFICATION AND ORDER OF PAYMENT
Estimated Time: 15 minutes
PAY THE PRESCRIBED FEE/S AT THE
TREASURER’S OFFICE
Please approach Revenue Collection Clerk-In-Charge
Estimated Time: 5 minutes
PRESENT O. R. AND WAIT FOR ENCODING/
PROCESSING OF DOCUMENT
Estimated Time: 10 minutes
RECEIVE REQUESTED DOCUMENT
Estimated Time: 3 minutes
END
LATE REGISTRATION OF BIRTH, DEATH AND MARRIAGE
NOTE: VERIFICATION OF REGISTRATION
REQUIREMENTS:
BIRTH
START
SECURE DATA FORM, REGISTRATION FORM
AND CHECKLIST OF REQUIREMENTS
Please approach Marife Arenas
Estimated Time: 5 minutes
SUBMIT DULY ACCOMPLISHED DATA FORM,
DULY SIGNED REGISTRATION FORM ALONG
WITH ALL THE REQUIREMENTS
1. Negative Certification from NSO;
2. Any two (2) of the following
documents:
- Baptismal Certificate of child
- School records (Form 137)
- Voter’s Cert./Registration
Record
3. Marriage Certificate of Parents
4. Affidavit of Two (2) Disinterested
Persons
5. Affidavit of the Applicant with the
corroboration of two (2)
disinterested persons (for out-oftown-late-registration only)
6. Cedula
MARRIAGE
WAIT FOR TEN (10) DAYS POSTING PERIOD
AND RETURN AFTER 10 DAYS TO RECEIVE
REGISTERED COPY
1.
2.
3.
4.
Negative Cert. from NSO
Marriage Contract
Affidavit of Spouses
Affidavit of Two (2) Disinterested
Persons
END
DEATH
1. Negative Cert. from NSO
2. Death Cert.
3. Affidavit of Two (2) Disinterested
Persons
APPLICATION FOR MARRIAGE LICENSE
START
SECURE AND FILL-UP APPLICATION FORM
AND CHECKLIST OF REQUIREMENTS
Please approach MCR Karen Grace V. Ilano/
fedilina O. Palaganas
Estimated Time: 5 minutes
SUBMIT ACCOMPLISHED APPLICATION FORM
ALONG WITH ALL THE REQUIREMENTS
Please approach Karen/fedilina
Estimated Time: 10 minutes
Wait for assessment of fees/order of
payment
Estimated Time: 5 minutes
REQUIREMENTS:
1. Certificate of Live Birth/
Baptismal Certificate
2. Certificate of No Marriage
(CENOMAR)
3. Advice/Consent (for applicants
18-25 yrs.)
4. Certificate of Legal Capacity (for
foreigners)
5. Death Certificate (for widow/er)
6. Judicial Decree of
Annulment/Declaration of
Nullity/Presumptive Death with
Finality (if applicable)
Pay prescribed fees at treasurer’s office
Please approach Revenue Collection Clerk-inCharge
Estimated Time: 5 minutes
PRESENT OFFICIAL RECEIPT AND WAIT FOR
INDORSEMENT FOR MARRIAGE
COUNSELLING
RETURN AFTER TEN (10) WORKING DAYS AND
SUBMIT MARRIAGE COUNSELLING CERT. FOR
THE RELEASE OF MARRIAGE LICENSE
Please approach fedilina Palaganas
END
Udergo marriage counselling
at mswd office
CORRECTION OF ENTRIES
(R.A. 9048-CLERICAL ERROR LAW)
START
INQUIRE AND SECURE CHECKLIST OF
REQUIREMENTS
Pls. approach MCR Karen Grace V. Ilano
Estimated Time: 5 minutes
SUBMIT COMPLETE REQUIREMENTS FOR
REVIEW AND VERIFICATION
Please approach Karen Grace Ilano
Estimated Time: 10 minutes
WAIT FOR ASSESSMENT OF FEES
AND ORDER OF PAYMENT
Estimated Time 5 minutes
PAY PRESCRIBED FEES AT THE
TREASURER’S OFFICE
Please approach Revenue Collection Clerk-in-Charge
Estimated Time 5 minutes
SUBMIT PHOTOCOPY OF O.R.
AND SIGN THE PETITION FORM
Estimated Time 10 minutes
Posting and publication
for at least two (2) weeks
B
REQUIREMENTS:
1. NSO and LCR Copy of Birth, Marriage
or Death Certificate to be corrected
2. Cedula
3. Any two (2) of the following:
- Baptismal Certificate
- Employment Record
- GSIS Record
- SSS Record
- Medical Record
- Business Record
- School Record
- Driver’s License
- Civil Registry Records of
ascendants;
4. NBI Clearance and Police Clearance
(For Change of First Name Only)
5. Certificate of Employment (For Change
of First Name Only); or
- Affidavit of Non-Employment,
if petitioner is not employed
or
- Affidavit of Self-Employment
and Business Permit
Additional Requirement
(for change of first name & R.A
10172)
Publication in a Newspaper of general
circulation once a week for two (2)
consecutive weeks
B
Submit affidavit of publication & newspaper
clippings (2)
Please Approach Joanna M. Andrino
Return after 5 working days for the copy of
petition and copy of endorsement to nso,
legal dept.
Please approach Karen Grace Ilano/Joanna M.
Andrino
Send through courier (lbc, JRS, AIR21,
FEDEX, ETC.) THE COPY OF THE PETITION
AND ENDORSEMENT
Once affirmed, secure from mcr copy of
petition and attachments for issuance of
annotated secpa copy by nso, manila
WAIT FOR THE AFFIRMATION OF THE
PETITION OR FOLLOW-UP RESULT
AT NSO, LEGAL DEPT. MANILA
Estimated Time 2 months
END
JUDICIAL DECREES
START
REQUIREMENTS:
Submit requirements
FOR REVIEW AND VERIFICATION
Please approach MCR Karen Grace V. Ilano
Estimated Time: 5 minutes
WAIT FOR ASSESSMENT OF FEES
AND ORDER OF PAYMENT
Estimated Time: 5 minutes
PAY THE PRESCRIBED FEES
AT THE TREASURER’S OFFICE
Please approach the Rev. Collection Clerk-in-Charge
Estimated Time: 5 minutes
P
PRESENT O.R. AND WAIT FOR PROCESSING
(ANNNOTATION, ENCODING,
TRANSCRIPTION, ENDORSEMENT)
Estimated Time: 40 minutes
RECEIVED OWNER’S COPY AND
ENDORSEMENT LETTER TO NSO
Please approach the Rev. Collection Clerk-in-Charge
Estimated time: 5 minutes
END
1. Certified Photocopy of the
Decision of the Court
2. Certified Photocopy of
Certificate of Finality
3. Certified Photocopy of the
entry of judgment
4. Certificate of Registration
from the C/MCR where the
court is situated
COMMUNITY TAX CERTIFICATE (CTC) / BUSINESS
START
PROVIDE PERSONAL INFORMATION
Please approach
Josephine Molina/Felicidad E. Pasiliao
Estimated Time: 5 minutes
AFFIX YOUR THUMBMARK & SIGNATURE
Estimated Time: 1 minute
PAYMENT OF CTC FEE
Estimated Time: 1 minute
RECEIVE CTC
Estimated Time: 1 minute
END
COLLECTION OF REAL PROPERTY TAX
START
PRESENT ANY OF THE REQUIREMENTS FOR
THE COMPUTATION OF TAX DUE
Please approach Sohnna Quero/Lizyl Esteban/
Melinda Genete/ Lylaine Fabiculanen/Angelina Valencia
Estimated Time: 20 minutes
WAIT FOR THE PROCESSING OF COMPLETE
DOCUMENTS
Estimated Time: 20 minutes
PAY THE COMPUTED TAX/FEES
Estimated Time: 5 minutes
RECEIVE REAL PROPERTY TAX RECEIPT
Estimated Time: 1 minute
END
REQUIREMENTS:
1. Previous Tax Receipts.
2. Order of payment
from Assessor’s Office.
ISSUANCE OF CERTIFICATE OF TAX DECLARATION OF REAL
PROPERTIES/CERTIFICATE OF NO IMPROVEMENTS/CERTIFICATE OF
LAND HOLDINGS/CERTIFICATE OF NO LAND HOLDINGS
START
MAKE WRITTEN OR VERBAL REQUEST FOR
ISSUANCE OF REQUESTED DOCUMENT/S & ASK
FOR CHECKLIST OF REQUIRED DOCUMENT/S
Please approach Norma Macaraeg/Shirley
Tandoc
Please approach Norma Macaraeg/Shirley Tandoc
SUBMIT REQUIREMENTS AND WAIT FOR
VERIFICATION OF RECORDS & ORDER OF
PAYMENT
Estimated Time 10 minutes
PAY PRESCRIBED FEE/S AT THE
MUNICIPAL TREASURER’S OFFICE
Please approach Revenue Collection Clerk-in –Charge
Estimated Time: 10 minutes
SUBMIT O.R. TO ASSESSMENT CLERK AND
WAIT FOR THE PROCESSING OF DOCUMENT
Estimated Time: 5 minutes
RECEIVE REQUESTED DOCUMENT
END
REQUIREMENTS:
1. Duly notarized Affidavit of
Improvement/
No Improvement/Land
Holdings/No Landholdings
(as the case may be)
TRANSFER OF OWNERSHIP OF REAL PROPERTY
(TAX DECLARATION)
START
MAKE WRITTEN OR VERBAL REQUEST & ASK
FOR CHECKLIST OF REQUIRED DOCUMENT/S
Please approach Norma: Macaraeg/Shirley Tandoc
SUBMIT COMPLETE REQUIREMENTS AND WAIT
FOR EXAMINATION AND VERIFICATION OF
SUBMITTED REQUIREMENTS
Please approach Norma Macaraeg/Shirley Tandoc
Estimated Time: 5 minutes per property
WAIT FOR PROCESSING
Estimated Time: 15 minutes per property
SIGN DOCUMENT (TAX DECLARATION) &
WAIT FOR THE SIGNING, APPROVAL &
NUMBERING BY THE MUNCIPAL ASSESSOR
Estimated Time: 5 minutes *per document
CLIENT RECEIVES REQUESTED DOCUMENT
END
REQUIREMENTS:
1. Deed of Donation/Deed of
Absolute Sale/Deed of
Judicial Partition/Deed of
Transfer under P.D. 27
(whichever is applicable)
2. Current Realty Tax Payment
3. BIR Clearance
4. Provincial Tax Imposition
(Transfer Tax/Sales Tax)
5. Community Tax Certificate
(Cedula)
DECLARATION OF NEW REAL PROPERTIES
(Land, Building, Houses & other improvements)
START
SIGNIFY PURPOSE & ASK FOR PARTICULAR
CHECKLIST OF REQUIRED DOCUMENT/S
Please approach Norma Macaraeg/Shirley Tandoc
SUBMIT COMPLETE REQUIREMENTS AND WAIT
FOR EXAMINATION AND VERIFICATION OF
SUBMITTED REQUIREMENTS
Please approach Norma Macaraeg/Shirley Tandoc
Estimated Time 10 minutes
CONDUCT OF OCULAR INSPECTION, ASSESSMENT,
APPROVAL & ISSUANCE OF ORDER OF PAYMENT
ASK FOR THE ORDER OF PAYMENT
Please approach Norma Macaraeg/Shirley Tandoc
Estimated Time: 2 working days
PAY THE PRESCRIBED FEE/S AT THE MUNICIPAL
TREASURER’S OFFICE
REQUIREMENTS:
LAND
1. 2 copies of Sketch Plan of
Land
2. 2 copies of Affidavit of
Possession and Ownership
3. 2 copies of Affidavit of all
Adjoining Owners
4. 2 copies of Affidavit of Two
Disinterested Persons
5. 2 copies of Affidavit by the
Punong Barangay where the
property is located
6. Certification from the Bureau
of Land and the Bureau of
Forestry that subject parcel of
land is within the Alienable
and Disposable Land Area
BUILDING, HOUSES & OTHER
STRUCTURES
1. Building Plan
2. Building Permit
3. Certification of Occupancy
4. Tax Declaration of the Land
where the structure is erected
Please approach Revenue Collection Clerk-in-Charge
Estimated Time 5 minutes
PRESENT O.R. TO THE ASSESSMENT CLERK FOR
RECORDING & WAIT FOR THE RELEASE OF
OWNER’S COPY OF DOCUMENT
Estimated Time 5 minutes
END
ISSUANCE OF ORDER OF PAYMENT (RPTOP)
START
MAKE REQUEST FOR ISSUANCE OF REAL
PROPERTY TAX ORDER OF PAYMENT (RPTOP)
Please approach Norma Macaraeg/Shirley Tandoc
SHOW YOUR PREVIOUS RECEIPT OF REAL
PROPERTY TAX OR TAX DECLARATION
OWNERS COPY & WAIT FOR VERIFICATION OF
RECORDS & COMPUTATION OF NOTICE OF
ASSESSMENT
Estimated Time 5 minutes
SUBMIT RPTOP TO THE
MUNICIPAL TREASURER’S OFFICE
Please approach Revenue Collection Clerk-in-Charge
END
REQUIREMENTS:
1. Tax declaration owners
copy / Previous receipt of
Real Property Tax.
ISSUANCE OF (MTOP) MOTORIZED TRICYCLE OPERATOR’S
PERMIT/LEGALIZATION PERMIT
START
SUBMIT ALL THE DOCUMENTARY
REQUIREMENTS FOR EVALUATION
AND VERIFICATION
Estimated Time: 10 MINUTES
INSPECTION OF MOTOR VEHICLE
(CHASSIS NUMBER, MOTOR
NUMBER, ETC.)
Estimated Time: 5 MINUTES
DATA ENCODING SIGNING OF
PERMIT
Estimated Time: 15 MINUTES
RECEIVE THE PERMIT
END
REQUIREMENTS:
1. Certification by Barangay
Captain that applicant/operator
is a bonafide resident within the
Municipality; or that the unit
applied for is actually operating
within the Municipality of
Bugallon.
2. Official Receipt (OR) and
Certificate of Registration (COR)
from LTO; or affidavit of
ownership attested to by
affidavit of 2 disinterested
persons and CHPG motor vehicle
Clearance.
3. Current year Official Receipt of
payment from the Treasury
Office with the sticker.
OTHER REQUIREMENTS:
1. Present motor vehicle for
inspection.
2. For Renewal- present the yellow
plate.
ISSUANCE OF CERTIFICATE OF POSTING
START
PROVIDE COPY IF THE PETITION TO BE
POSTED IN THE BULLETIN BOARD
Estimated Time: 5 MINUTES
Please approach Mrs. Lilia Corpus
PAY THE CORRESPONDING
CERTIFICATION FEE AT THE TREASURY
OFFICE AND PRESENT COPY OF THE
OFFICIAL RECEIPT AT THE SB OFFICE
Estimated Time: 10 MINUTES
DATA ENCODING, PRINTING AND
SIGNING
Estimated Time: 15 MINUTES
RECEIVE THE CERTIFICATE OF POSTING
END
LOCATIONAL/ZONING CLEARANCE
START
REQUIREMENTS:
SECURE APPLICATION FORM
& CHECKLIST OF REQUIREMENTS
Please approach Ms. Rina S. Canave
Estimated Time: 3 minutes
SUBMIT ACCOMPLISHED APPLICATION FORM
ALONG WITH ALL THE REQUIREMENTS
1. Xerox Copy of Land Title or
Tax Declaration of Lot
2. Affidavit that Lot is free from
liens and encumbrances
3. Vicinity/Location Map
4. Site Development Plan
5. Building Plan
Please approach Mrs. Teresita M. Cancino
Estimated Time: 5 minutes
WAIT FOR THE CONDUCT
OF OCULAR INSPECTION AND APPROVAL
(on agreed schedule)
APPROVED
NO
CLIENT MAY ELEVATE THE DECISION
TO THE ZONING APPEALS BOARD
YES
WAIT FOR THE ASSESSMENT OF FEES/
ORDER OF PAYMENT
Estimated Time: 5 minutes
PAY THE PRESCRIBED FEES AT THE
TREASURER’S OFFICE
Please approach Revenue Collection Clerk-in-Charge
Estimated Time: 10 minutes
PRESENT OFFICIAL RECEIPT TOGETHER WITH
PHOTOCOPY OF O.R. & WAIT FOR PROCESSING
OF LOCATIONAL CLEARANCE
Please approach Mrs. Teresita M. Cancino
Estimated Time: 10 minutes
YES
APPEAL
FAVORABLY
CONSIDERED
NO
END
RECEIVE LOCATIONAL CLEARANCE
Estimated Time: 5 minutes
BUILDING PERMIT
START
SECURE AND ACCOMPLISH PRESCRIBED
BUILDING PERMIT FORM AND CHECKLIST OF
REQUIREMENTS
Please approach Doreen Q. Patungan
Estimated Time: 3 minutes
SUBMIT ACCOMPLISHED BUILDING PERMIT
FORM ALONG WITH COMPLETE REQUIREMENTS
Please approach Doreen Q. Patungan
WAIT FOR THE CONDUCT OF OCULAR
INSPECTION
REQUIREMENTS:
1. Land Title/Tax Declaration and Real
Property Tax Receipts
 In case applicant is not the
registered owner of the lot the
following documents are needed:
a. Duly notarize Contract of Lease
or Deed of Absolute Sale
2. Five Sets of Building Plan, Survey Plan,
Bill of Materials, Technical
Specification, Structural Analysis duly
signed and sealed by prescribed
professionals
(On agreed schedule) 20 mins. Per on site
WAIT FOR THE ASSESSMENT OF FEES &
ORDER OF PAYMENT
Estimated Time: 10 minutes
PAY PRESCRIBED FEES AT THE
MUNICIPAL TREASURER’S OFFICE
Please approach Revenue Collection Clerk-in-Charge
Estimated Time: 10 minutes
SUBMIT O.R. AND WAIT FOR THE APPROVAL
AND SIGNATURE OF THE BUILDING OFFICIAL
RECEIVE APPROVED BUILDING PERMIT
Please approach Doreen Q. Patungan
END
ELECTRICAL PERMIT
For (1) households made of indigenous materials
(2) Made of concrete with 20 sqm. Floor area or less
START
REQUIREMENTS:
SECURE APPLICATION FORM AND
CHECKLIST OF REQUIREMENTS
Please approach Aristotle Basuel
Estimated Time: 5 minutes
SUBMIT DULY ACCOMPLISHED AND SIGNED
ELECTRICAL PERMIT FORM ALONG WITH
COMPLETE REQUIREMENTS
Please approach Aristotle Basuel
Estimated Time: 5 minutes
WAIT FOR THE CONDUCT OF OCULAR
INSPECTION
3. Electrical Permit Form duly signed and
sealed by a licensed Electrical Engineer
4. 2 pcs. 2x2 I.D. pictures
5. Community Tax Certificate (Cedula)
6. Land Title/Tax Declaration and Real
Property Tax Receipts
 In case applicant is not the registered
owner of the lot the following
documents are needed:
b. Duly notarized Contract of Lease
or Deed of Absolute Sale or
Consent from owner duly
notarized
c. Inspection Report from
Engineering Office
d. Affidavit that the house is made
of indigenous materials
(on agreed schedule)
PAY CLEARANCE FEES AT THE
MUNICIPAL TREASURER’S OFFICE
Please approach Revenue Collection Clerk-in-Charge
Estimated Time: 10 minutes
SUBMIT OFFICIAL RECEIPT
& WAIT FOR PROCESSING
Please approach Aristotle Basuel
Estimated Time: 20 minutes
WAIT FOR APPROVAL & SIGNATURE OF
THE MUNICIPAL ENGINEER
END
RECEIVE ELECTRICAL PERMIT
MEDICAL CONSULTATION/EXAMINATION
START
REGISTER FOR PHYSICAL CHECK-UP
Please approach Marilu C. Bravo
Estimated Time: 3 minutes
PROCEED TO EXAMINATION ROOM FOR
MEDICAL EXAMINATION/DIAGNOSIS
Please approach Dr. Jose Isidro Rico
WAIT FOR THE PRESCRIPTION OF MEDICINE
Estimated Time: 5 minutes
PROCEED TO THE HEALTH CENTER PHARMACY
FOR FREE MEDICINE (IF AVAILABLE)
Please approach: Madam Malu Bravo
Estimated Time: 10 minutes
END
MEDICAL CERTIFICATE
START
PRESENT REQUIREMENT
Please approach Marilu Bravo
Estimated Time: 5 minutes
WAIT FOR THE PROCESSING
Estimated Time: 10 minutes
RECEIVE THE MEDICAL CERTIFICATE
Estimated Time: 1 minute
END
REQUIREMENT:
1. Barangay Clearance
SANITARY PERMIT
START
SUBMIT COMPLETE DOCUMENTS
Please approach : Madam Malu Bravo
Estimated Time: 5 minutes
WAIT FOR THE PROCESSING OF
DOCUMENTS
Estimated Time: 10 minutes
REQUIREMENTS:
1. Official Receipt
2. Fire Clearance
3. Laboratory Result
(CBC,Urinalysis, Hepa
Screen, Fecalysis)
4. Pre-inspection sheet
RECEIVE SANITARY PERMIT
Estimated Time: 1minute
END
TOTAL RESPONSE TIME: _____ Munites
ISSUANCE OF MARRIAGE COUNSELING CERTIFICATE
START
SECURE AND FILL-UP PERSONAL DATA FORM
& wait for personal interview
& schedule of marriage
counseling session
Please approach Daisy Mejia/Corazon Esguerra
Attend the marriage counseling session on
the scheduled date & time
Please approach Daisy Mejia/Corazon Esguerra
Estimated Time 4 hours
Receive the marriage
Counseling certificate
Estimated Time 4 hours
END
REQUIREMENTS:
1. Community Tax Certificate
2. Official Receipt for Counseling
ISSUANCE OF CERTIFICATE OF INDIGENCY
START
CONDUCT PERSONAL INTERVIEW OF CLIENTS
REQUIREMENTS:
Estimated Time: 20 mins
& WAIT FOR THE ISSUANCE IF THE CERTIFICATE
OF INDIGENCY
Estimated Time: 5 mins
Please Approach Daisy C. Mejia/Corazon V. Esguerra
END
1. Barangay Certificate of
Indigency and Community
Tax Certificate (Cedula)
SENIOR CITIZEN I.D.
START
FILL-UP APPLICATION FORM/
SUBMIT REQUIREMENTS
Please Approach : Mr. Isidro Valencerina
Estimated Time: 5 minutes
WAIT FOR THE PROCESSING OF I.D.
Estimated Time: 5 minutes
RECEIVE SENIOR CITIZEN I.D.
Estimated Time: 3 minutes
END
REQUIREMENTS:
NEW
1. Two (2) pcs. latest 1 x 1 picture
2. Certification from
Brgy. FSCAP President
REPLACEMENT
1. Two (2) pcs. latest 1 x 1 picture
2. Affidavit of Loss
3. Copy of Police Blotter
4. Certification from
Brgy. FSCAP President
5. Replacement fee of P50.00
AIDE IN CRISIS SITUATION
(AICS)
START
Conduct personal interview assessed,
And prepare certificate of eligibility …
Prepare voucher
Please approach: Corazon Esguerra /Rolliena V.
Espino
Estimated Time: 30 minutes
For Approval and Signature of Vouchers
to MSWDO
(Mrs. Daisy C. Mejia)
Sibmit to Budget Office
Estimated Time: 5-10 mins
(Please Approach Malou/Liway)
After Control: Submit to Accounting
Office
Estimated Time: 20-30 mins
(Please Approach Jean/Eking)
Submit to Mayor’s Office for Initial of
Voucher
Estimated Time: 20-25 mins
Then Submit to Treasury for Signature of
Treasurer and Issuance of Check.
Estimated Time: 20-30 mins
(Please Approach Gemalyn)
REQUIREMENTS:
1. Medical Certificate
2. Certificate of Indigency from
Brgy. Captain
3. Death Certificate for Indigent Senior
Citizenship only
4. Valid ID
5. FSCAP Membership Certificate for
Senior Citizen only
Then back to Accounting for Check
typing/Preparation of Check
Estimated Time: 20 mins
Then back to Mayor’s Office for Approval
and Check Signing of Mayor
Back to Accounting for Record and
Preparation of Check advised, then
release check to MSWD
Estimated Time: 25 mins
Receive check at MSWDO, record and
release the Financial Assistance to
Client/Beneficiary
Estimated Time: 5 mins
END
ISSUANCE OF SOCIAL CASE STUDY REPORT
START
CONDUCT INDEPTH
PERSONAL/COLLATERAL INTERVIEW,
ASSESSMENT AND EVALUATE CLIENT
USING THE MSWD PRESCRIBED FORMS
OF CLIENTS
Estimated Time: 1 hour
Please Approach Daisy C. Mejia/Corazon V.
Esguerra
Social case Study Report
Formulated/Prepared
Estimated Time: 1 hour
(Please Approach Daisy C. Mejia/Corazon V.
Esguerra)
Social Case Study Report Reviewed and
Approved
Social Case Study receive by client
END
REQUIREMENTS:
1. Medical Certificate
2. Medical Abstract
3. Certificate of Indigency
from Brgy. Captain and
(Cedula)
CONDUCT OF TECHNOLOGY TRANSFER ON- AGRI- AQUA PRODUCTION, OTHER
AGRICULTURAL COMMODITIES
START
Request Schedule for Training
Estimated Time: 10 mins
(Please approach Chris/Mila)
Discussion of the Proponent
Estimated Time: 30 mins
(Please approach Chris/Mila)
Conduct of Training
Estimated Time: 8hrs/16hrs (as per request)
(Please approach Mdm. Lorena/Chris/Mila)
END
MASSIVE VACCINATION / DEWORMING OF ANIMALS
(AS PER SCHEDULE PER BARANGAY)
START
Courtesy Call to Punong Barangays
Estimated Time: 10 mins
Vaccination Procedure
Estimated Time: 5 mins per head
(Chris / Joel / Mila)
Listing Animal Owners
Estimated Time: 3 mins
(Chris / Joel / Mila)
END
BRANDING AND REGISTRATION OF LARGE CATTLES (AS PER SCHEDULE PER
BARANGAY)
START
Courtesy Call to Punong Barangays
Estimated Time: 10 mins
Heating of Branding Iron
Estimated Time: 20 mins (Joel)
Branding of Large Cattles
Estimated Time: 10 mins (Joel)
Pay prescribed fee
Estimated Time: 3 mins (Rosario Molano)
Issuance of Certificate of Ownership
Estimated Time: 2 mins (Rosario Molano)
END
DISTRIBUTION OF VEGETABLES SEEDS
(WALK-IN)
START
Fill up Request Form
Estimated Time: 3 mins
Please approach Chris Ballesteros
Submit Accomplished Form
Estimated Time: 1 min
(Please approach Chris Ballesteros)
Release of Requested Seeds
Estimated Time: 1 min
(Please approach Marigel Soriano)
Affix Signature on the logbook
Estimated Time: 2 mins
(Please approach Marigel Soriano)
END
ISSUANCE OF CERTIFICATE OF REGISTERED FARMER
START
Submit TAX Declaration of Land Owner / Owner
Estimated Time: 1 min
(Please approach Mdm. Lorena Garcia)
Verification and processing of Documents
Estimated Time: 3 mins
(Please approach Marigel Soriano)
Client Receiver Certificate
END
ISSUANCE OF (MTOP) MOTORIZED TRICYCLE OPERATOR’S
PERMIT/LEGALIZATION PERMIT
START
SUBMIT ALL THE DOCUMENTARY
REQUIREMENTS FOR EVALUATION
AND VERIFICATION
Estimated Time: 10 MINUTES
INSPECTION OF MOTOR VEHICLE
(CHASSIS NUMBER, MOTOR
NUMBER, ETC.)
Estimated Time: 5 MINUTES
DATA ENCODING SIGNING OF
PERMIT
Estimated Time: 15 MINUTES
RECEIVE THE PERMIT
END
REQUIREMENTS:
4. Certification by Barangay
Captain that applicant/operator
is a bonafide resident within the
Municipality; or that the unit
applied for is actually operating
within the Municipality of
Bugallon.
5. Official Receipt (OR) and
Certificate of Registration (COR)
from LTO; or affidavit of
ownership attested to by
affidavit of 2 disinterested
persons and CHPG motor vehicle
Clearance.
6. Current year Official Receipt of
payment from the Treasury
Office with the sticker.
OTHER REQUIREMENTS:
3. Present motor vehicle for
inspection.
4. For Renewal- present the yellow
plate.
ISSUANCE OF CERTIFICATE OF POSTING
START
PROVIDE COPY IF THE PETITION TO BE
POSTED IN THE BULLETIN BOARD
Estimated Time: 5 MINUTES
Please approach Mrs. Lilia Corpus
PAY THE CORRESPONDING
CERTIFICATION FEE AT THE TREASURY
OFFICE AND PRESENT COPY OF THE
OFFICIAL RECEIPT AT THE SB OFFICE
Estimated Time: 10 MINUTES
DATA ENCODING, PRINTING AND
SIGNING
Estimated Time: 15 MINUTES
RECEIVE THE CERTIFICATE OF POSTING
END
APPLICATION TO LEASE MARKET STALL
START
Get and accomplish application form to
lease market stall
Please approach Armando O. Salazar
Estimated Time: 10 minutes
Submit accomplished application form
Please approach Armando O. Salazar
Estimated Time: 5 minutes
Wait for the approval of the application
(you will be notified by the market
supervisor)
REQUIREMENTS:
1. A. CTC
B.Application Letter
C.1 pc. 2x2 Picture
REQUIREMENT:
1. Signed Application
REQUIREMENT:
1. Accomplished Application
Please approach Archiegale A. Corpin
Estimated Time: 2 minutes
Get notice of award and pay
corresponding fees of market stall and
sign contract of lease
Please approach Arhiegale A. Corpin/Armando O.
Salazar
Estimated Time: 5 minutes
END
REQUIREMENT:
1. Owner’s copy of
accomplished
application form
Republic of the Philippines
Department of the Interior and Local Government
NATIONAL POLICE COMMISSION
PHILIPPINE NATIONAL POLICE, REGIONAL OFFICE 1
PANGASINAN POLICE PROVINCIAL OFFICE
BUGALLON POLICE STATION
Bugallon, Pangasinan
SESPO
1. Personnel Relations
Personnel Section
Investigation Section
2. Grievance and Collective
negotiation
1. Desk officer
a) Received Complaint
1. Recruitment &Placement of
Employee
3. Dispute Settlement
b) Process Police
4. Performance Evaluation
Clearance
2. Appointment and other HRM
Actions
2. Investigator and WCPD
3. Leave Benefits
4. National Health Insurance
Program
5. Home Development Mutual
Fund
6. Employees Compensation
Program
a) Process Case
Investigation
Desk Officer
b) File Complaint at
Court/Prosecutor
Office
c) Transport Criminal to
7. Other Welfare and Benefits
BJMP
8. Ment Promotion
9. Suggestion and Incentive
Awards System
Operation Section
10. Training and employee
Development1. Make a plan, implement the
plan
2. Keep Recording on Peace
and Order situation
3. Interpret Patrol System
d) Administrative
Proceeding
Intelligence
3. Section
Warrant/Subpoena
Gather Process, Evaluate
&
Service
Dissemination of information
a) Arrest Offender with
Court Order
b) Serve Summon to
Concerned
Individual
Republic of the Philippines
Department of the Interior and Local Government
NATIONAL POLICE COMMISSION
PHILIPPINE NATIONAL POLICE, REGIONAL OFFICE 1
PANGASINAN POLICE PROVINCIAL OFFICE
BUGALLON POLICE STATION
Bugallon, Pangasinan
Applicant for Police
clearance
COP
signature
Desk Officer
Investigator verification if
the applicant has pending
case/ filed case and
Signature
Republic of the Philippines
NATIONAL POLICE COMMISSION
PHILIPPINE NATIONAL POLICE
PANGASINAN POLICE PROVINCIAL OFFICE
BUGALLON POLICE STATION
Bugallon, Pangasinan
Applicant
COP
Complainant
Desk Officer
Subpoena
Processor
Applicant
Desk Officer
SESPO
Investigator
Svc of
Summon
Filing Answer
YES
Conduct
Investigation by
the Prosecutor
Office
Copies
Complaint
NO
Rendition of
decision of
Prosecutor
Office
Copy of Decision to
be forwarded to the
Chief of Police for
Implementation
FEEDBACK AND REDRESS MECHANISM
It is our commitment to serve you with utmost dedication, humility, promptness and sincerity exactly as we
consistently maintain a high level of professionalism guided by the principles of transparency and
accountability.
We, therefore, encourage you to give your suggestions, comments, complaints and recommendations as well,
as we firmly believe that you, our clients, know full well how we can serve you better.
PROCEDURES
1. Fill up Feedback Form for your suggestions and recommendations and drop at the Suggestion Box.
(Feedback Forms are readily available at the Information Counter.)
2. Feedback Forms will be collected every Friday and will be consolidated, evaluated and verified by the
Management Team for submission and recommendation to the Municipal Mayor within five (5) working
days.
3. Client will be informed of the action taken within five (5) days after submission by the Management Team
of its recommendations to the Municipal Mayor.
4. Subject employee/s shall be dealt with accordingly.
CLIENT FEEDBACK/COMPLAINT FORM
NAME (PANGALAN)
ADDRESS (TIRAHAN)
PHONE NUMBER (TELEPONO)
E-MAIL ADDRESS
OFFICE CONCERNED (OPISINANG TINUTUKOY)
_________________________________________________________________________________________
COMPLIMENT OR COMMENT (PAPURI O KOMENTO)
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
WHAT IS YOUR COMPLAINT? (ANO PO ANG INYONG REKLAMO?)
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
WHEN DID IT HAPPEN? (KAILAN PO NANGYARI?)
_________________________________________________________________________________________
WHAT WOULD YOU LIKE US TO DO? (ANO PO ANG GUSTO NINYONG GAWIN NAMIN?)
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________
SIGNATURE (LAGDA)
_________________________
DATE (PETSA)
Would you like a written reply? (Nais niyo po ba ng nakasulat na sagot?)
Yes (Oo)
No (Hindi)