Peter Picone, M.S.I.E., CPE*
35 Chandler Rd.
Boxford, MA 01921
pbpicone@gmail.com
(978) 352-2548
(978) 852-2081 (Mobile)
http://www.linkedin.com/in/peterpicone
User experience architect / Interaction designer
Summary
User Experience designer with extensive expertise in the specification, creation and refinement of the
user experience through Information Architecture, Interaction Design, and Usability Testing.
Collaborative and mentoring design style with emphasis on finding the right services and strategies to
help clients, team members and users achieve their respective goals.
Hands on and management experience with Agile and other development methods in the IT, Financial,
Defense, Insurance, Automotive, Health Care, Consumer Product Manufacturing, and Food Product
industries. Expertise includes:
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First line user experience group
management
GUI Analysis, design, evaluation, and
standards development.
HTML authoring, Flash design.
User requirements definition.
Contextual analysis and design.
Strategic business and systems analysis,
design migration strategies.
Instructional design and training
development.
Task and workload modeling and simulation.
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Requirements gathering and application design for
web, intranet, portal, search and eCommerce
systems.
Wireframe development, Rapid prototyping.
Information Architecture.
Needs analysis.
Project management, Meeting facilitation, and
Proposal writing.
Usability testing, Experimental design and
methodology, Listening room research.
Occupational task redesign and Job re-engineering.
Software Skills
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Dreamweaver
Flash
Fireworks
Xara
Visual Basic
Microsoft Office Suite, PowerPoint, and MS
Project. Open Office and Symphony suites.
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Visio
RAVE
Photoshop
Paintshop Pro
Familiarity with HTML/DHTML, CSS, XML, JavaScript,
and web portal technologies.
Certifications and Awards
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* Board Certified Professional Ergonomist (CPE) since 1994, Registration #617.
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Member Board of Directors UPA (Usability Professionals' Association) 2006-2009.
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UPA Presidents Award for significant contribution to the development of the Usability profession.
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IBM CIO Award for the design of the ibm.com Support and Downloads site.
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Peter Picone, M.S.I.E., CPE*
Professional Experience
IBM, Global e-Business Transformation Group - CIO Office (2006 to 2010)
Strategic User Experience Design Lead
User experience lead for overhaul and integration of all IBM Product and Services Support sites.
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Created and managed overall design plan, performed requirements analysis and creation, user
surveys, conceptual and prototype design development, International user testing in Asian and
Europe, and product release roll-out strategy.
Site successfully integrated support content and sites for 24,000+ products from 3 major divisions
within IBM into a single Portal.
Tactfully integrated all stakeholder concerns in process.
Usability Professionals' Association (UPA) (2006 to 2009)
Member Board of Directors
Served as member on Board of Directors for Usability Professionals' Association, a non-profit
professional society of over 6000 international usability practitioners. Focal point for all education and
growth of new and aspiring college members of the society.
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Led professional development subgroup.
Formed and ran global mentoring program.
Prior service as President, VP and Treasurer of the New England Chapter.
IBM / Rational Software Products (2004 to 2006)
Manager – User Experience Design Group
Provided strategic, technical and managerial guidance to team of user experience engineers involved in
creation of development and test tools.
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Performed user analysis, product design, and user testing of future Rational middleware tools as
they migrate to Eclipse environment resulting in higher user satisfaction.
Improved group testing capability by designing and installing a new usability lab on site.
Led group by technical example through interactive design and usability portion of numerous
product release cycles.
Chief advocate for introduction of User Centered Design to development culture.
Translated user requirements and business goals from Product Management to detailed design
prototypes and specifications.
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Peter Picone, M.S.I.E., CPE*
Half-Tide Designs, Inc. (2002 to 2004)
Principal, Designer, and Lead Information Architect
Provided IT consulting services for web, web portal, intranet, handheld devices and general user
application design. Provided clients with design and development consulting services in the Food /
Warehousing, Retail Pharmaceutical, and Outplacement Services industries.
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Interface design and testing methods developed and integrated for custom handheld application
rollout.
Compuware Corporation (1999 to 2002)
Senior UI Consultant
Structured and executed client engagements for front-end/user experience design for a variety of
commercial, government, and financial industry clients.
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Wrote proposals and executed programs to ensure both client and end-user needs were correctly
assessed, and the proper blend of services and talents were integrated at the proper times to meet
the client needs.
Gathered requirements for, analyzed, designed, integrated and tested client user interface
designs. All client engagements performed to the complete satisfaction of the customer, on
schedule and within budget.
Formalized the UE engagement model integrating a UML based design process.
Liberty Mutual Insurance (1997 to 1999)
Project Manager, Usability
Installed and managed the operation, staffing, scheduling and utilization of new usability lab facilities.
Developed division-wide software usability policies and procedures for integration into the corporate
software development process. Provided design and prototyping services to all division strategic
software programs while helping them make the transition from mainframe to client/server
applications.
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Redesigned the look and feel of the division intranet.
Educated business analysis groups on user centered design perspective and added value to their
deliverables.
Liaison between business partners and I/S organization.
Developed and taught usability and design courses to the Ireland based subsidiaries, and across the
Commercial Markets Division.
Mentored and guided all junior level interface designers as a part of their formal training.
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Peter Picone, M.S.I.E., CPE*
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Peter Picone, M.S.I.E., CPE*
Dynamics Research Corporation (1985 to 1997)
Human Factors Engineer & Staff Analyst
Consultant to over 100 different defense and government contracting projects, programs and proposals,
both hardware and software based. Individual project management and the technical and managerial
oversight of 5 Human Factors Engineers.
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The work was focused on analyzing and defining the end-user roles and requirements, and
integrating them into the overall system design.
Negotiated numerous corporate strategic teaming agreements in the US and Canada.
Authored Congressional decision papers.
Education
TUFTS UNIVERSITY, Medford, MA
B.S. Engineering, combined program, Graduate School of Engineering Design / Psychology. Special focus on
user- centered design and ergonomics.
NORTH CAROLINA STATE UNIVERSITY, Raleigh, NC
M.S.I.E., Ergonomics, and Occupational Safety and Health. Continued study in user-centered design.
Additional Formal Training
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IBM - "Basic Blue" Management Training.
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The Adler Group (FAC-E): Group facilitation
techniques.
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IBM - Core Leadership Competencies.
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IBM - Leading at IBM.
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Weinschenk Consulting: Interphase 5 Interface
Design Methodology.
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IBM Business Leadership Models.
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InContext Corp - Contextual Analysis.
IBM and DRC - Formal Program Management
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Liberty Mutual - Front-line group
management.
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Karass formal negotiation skills.
User Interface Engineering (UIE) courses in: The
Process Of User Interface Design. Intelligent
Interface Design. Rapid Prototype Development and
Guerilla Usability.
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Juran Quality Improvement.
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Object Modeling (Rational Rose, UML) OOA/OOD.
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(David Eaton Group) International project
management environments.
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UNIX User and System Administration.
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