Army Welfare Service
Army Welfare Service
ARMY WELFARE SERVICE
ANDOVER AREA
PERSONAL SUPPORT
ARMY WELFARE SERVICE
Andover Area
Army Welfare Service
PERSONAL
SUPPORT
MAJ (RETD) A Couzins
WELFARE SUPPORT OFFICER
COMMUNITY
SUPPORT
SCDW
SAWW
ADMIN
SUPPORT
OFFICE
MANAGER
CLERKS x 2
AWW X 6
CDW x 6
Abingdon,
Bicester, Bordon,
M/Wallop,
Thorney Island,
Worthy Down
How Army welfare support works
Brigade/Garrison Commander
Secondary Level
Army Welfare
Service (AWS)
Confidential
Support
Line
Community
Support facilities
Commanding Officer
Primary Level
Medical Officer
Unit Welfare Officer
Regimental
Administrative Officer
HOMESTART
Regimental Career
Management Officer
Army Families
Federation
WRVS
HIVE
British Forces
Social Work
Service (Overseas)
RELATE
Army Education
Centre
Padre
Youth/Community
Workers (AWS)
Local Authority
Support (UK)
Army Families
Federation
Army Welfare Service
AWS Mission Statement
“To provide a comprehensive,
professional, and confidential welfare
support service, responsive to the needs
of individuals, families and the chain of
command, in order to maximise
operational effectiveness of servicemen
and women”.
Army Welfare Service
CONFIDENTIALITY CODE
• All AWS personnel are required to comply to the
confidentiality code.
• Apart from exceptional circumstances:
– Risk of harm to themselves or others
– To prevent a serious criminal act
– If there is or likely to be, a breach of National
Security
– A serious contravention of military law
– If a soldier is no longer fit to carry out his/her
duty
How We Work
Army Welfare Service
• Use of Social Work Skills and Principles.
• Use.
 Empathy.
 Unconditional Positive Regard.
 Congruence.
• Effective Listening and Communication
Skills.
• Be Generally Polite, Respectful and
Positive.
Army Welfare Service
1.
WORK UNDERTAKEN BY
THE PERSONAL
SUPPORT GROUPS
Child Protection Work.
Statutory responsibility for child
protection matters within UK is the
responsibility of Local Authority Social
Work Departments. Child Protection
Conferences attended by various agencies
and chaired by Independent S/W.
Army Welfare Service
2. Work With Adult Survivors of Abuse.
• Emotional, Physical, Sexual
– 1 in 3 children live in poverty in the UK
– Child Sexual Abuse - 50 % females
– Child Sexual Abuse - 25% males
3. Relationship Work.
• Married and other partners
Army Welfare Service
4. Work With Victims and ‘SOME’
Perpetrators of Domestic Violence & Anger
Management.
•Sexual, Physical, Emotional, Psychological
•Women experience DV in 1 in 4
•Some studies show that DV rates between 25%
and 50% of all reported violent crime in the UK
Army Welfare Service
5. Support for Individuals and their
Families with Mental Health Problems (in
conjunction with GPs, Psychiatrists, CPNs
etc)
e.g. Post Natal Depression
Reactive Depression
Alcohol Abuse
Army Welfare Service
6. Support to Individuals & Families
Following Bereavement.
7. Support and Information for Individuals
and Families in the Movement from
Service to Civilian Life.
• e.g. work with irregular occupants.
• Housing particularly for the UK
8. Support and Information for Individuals
and Families with Special Needs
Army Welfare Service
9. Debt Management and Advice on
Financial Services.
CSA, Gambling, CCJ’s.
10. A ‘Signpost’ Agency for the Garrison.
• Garrison Guides / Magazine Articles.
11. Offer Advice on Equal Opportunities,
Bullying, Harassment.
Army Welfare Service
ATTRA Policy
• Recent Changes Reflect:
– Primacy of Welfare
– AWS access without unit knowledge!
– UNCRC - Care of under 18’s
• Human Rights Act:
– Articles - 8, 9, 10, 12, 14
• Child Protection Procedures:
– Still Apply
– Care Leavers -
Army Welfare Service
•
•
•
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LIAISON WITH OTHER
AGENCIES
Unit - UWO, RAO, Unit Padre
Social Services - Police/RMP
Health - MO/GP’s, HV’s, CPN’s, Midwives
Education - LEA, Local Schools, Pre-Schools,
Nurseries
• Voluntary Agencies - HIVE, Homestart, Victim
Support, Relate
• UK Statutory Agencies - SSD, Housing Agencies (LA
& Housing Associations), Benefits Agency, Child
Support Agency (CSA)
MAKING REFERRALS
Army Welfare Service
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Self
Unit
UWO
GP
WRVS
Social Services
Police
Friends
Family
Anybody Else!
Army Welfare Service
Any Questions?
Army Welfare Service