CONV2012-Service Industries: Syncing Evolving Market Needs with

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Professional
Services
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Accounting
Consulting
Legal
IT Services
Outsourced, Managed,
and Data Services
• Staffing
Media and
Entertainment
AEC and
Real Estate
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Architecture & Engineering
Construction
Specialty Trade Contractors
Commercial Real Estate and
Property Management
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Advertising
Broadcast & Cable
Film
Music
Publishing
Sports
PC
Browser
Marketing
Effectiveness
Phone
Sales
Productivity
Client
Responsiveness
Practice
Development
Relationships | Interactions | Processes | Insights
Intellectual Capital | Talent | Methodology | Results
Knowledge
Management
Professional
Development
Service
Delivery
Firm
Administration
Practice Development
Knowledge Management
Client Relationships
Professional Development
Campaign Management
Competency Management
Contact Management
Career Management
Opportunity Management
MySite Integration
Industry- and Vertical-Specific Analytics
Management
Project Estimation
Capacity Planning
ContextualProject
and Actionable
Insight
Management
Dashboards
Resource
Scheduling
Proposal Management
Learning Management
Proactive
Situation-Appropriate
Execution
Firm & Practice
Reporting
Planning,
Budgeting
& Billing
Social Computing
Subcontractor Management
Budgeting
& Forecasting
Change Order
Management
Bid/Tender/Contract Management
GL
/ AR& /Expense
AP / Tax Reporting
Time
Practice Management
Service Delivery
Treasury
Revenue &
& Banking
Cost Accounting
Vendor
Management
Equipment
Management
Recruiting
Lifecycle
Service
Management
Performance
Management
Field Service
Delivery
Compensation
Management
Crew
Scheduling
SLA Monitoring
Firm Administration Succession Planning
Project Controls
Identify new opportunities via improved insight into
understanding of the client
Differentiate the firm by showcasing firm capabilities and
proven ability to deliver
Connect professionals across time zones and geographies
into client pursuits
Practice
Development
Coordinate firm-wide approach to client and pipeline
management
Provide a common workspace with access to current
information
Enable rich collaboration across time zones and
geographies
Reduce project risk by providing common methodologies
and project tools
Service
Delivery
Accelerate delivery by connecting people, process and
project information
Streamline business operations across geographies and
functions
Accelerate decision-making by connecting information with
front-line practitioners
Deliver consolidated, secure and easy-to-use reporting on
business and projects
Firm
Administration
Combine operational and financial insights to inform
strategy and drive decision-making
Relationships | Interactions | Processes | Insights
Intellectual Capital | Talent | Methodology | Results
Streamline IT processes by simplifying management of your ERP solution at
every stage of the life cycle.
• System center Operation Manager (SCOM)
integration
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Unified IT management experience
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Troubleshoot problems faster
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Gain visibility into IT environment
• Intelligent Data Management Framework
(IDMF) - Make sizing decisions based on
data
• Extensive Tools for Performance
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