th
Minutes from Previous IGG Meeting
Review of Action Items
Discussion regarding Chapter 2 of Energy
(Miscellaneous Provisions) Act 2012
CER Update
Gemserv Update
MRSO Update
ESB Networks Update
Retail Market Design Service Update
AOB
Next Steps
14:00 – 14:05
14:05 – 14:15
14:15 – 14:30
14:30 – 14:45
14:45 – 15:00
15:00 – 15:15
15:15 – 15:35
15:35 – 15:45
15:45 – 15:55
15:55 – 16:00
10th April 2013 Page 1 Retail Market Design Service

Minutes from IGG meeting
13 th February 2013
For approval today
10th April 2013 Retail Market Design Service Page 2

 Actions closed since last IGG meeting: 3
 IGG Actions carried forward: 7
10th April 2013 Retail Market Design Service Page 3

10th April 2013 Retail Market Design Service Page 4

ENERGY (MISCELLANEOUS PROVISIONS) ACT 2012
Supplier’s Viewpoint on above Act


Effective system in NI where warrants are obtained and thereby access to meters where offences are being committed
Act Chapter 2 – The Theft of Electricity and Gas and deemed contracts

Provisions for each of the DSO, TSO and CER to appoint an authorised officer who may by law enter land or premises to search, inspect, seize and obtain assistance as appropriate.

Also provisions regarding the issuance of warrants where necessary
 Electricity and gas customers have no legal excuse or claim of legal right to use electricity or gas without paying for use. Using electricity or gas without paying for use is

 dishonest. A person who dishonestly uses electricity or gas commits an offence.
Where there is suspicion with reasonable cause that an offence has been or is being committed then Chapter 2 Section 16 (3) of Energy (Miscellaneous Provisions) Act 2012 provides for an Authorised Officers to enter the premises, search the premises and bring a registered electrical contractor/registered gas installer/expert to the premises. Where the premises is a dwelling a warrant can be sought (Chapter 2 Section 16 (5)(b).
The legislation exists but is not being used completely. A practical approach and structured processes (to make effective use of the law) should be considered and discussed among industry participants.
10th April 2013 Retail Market Design Service Page 5

ENERGY (MISCELLANEOUS PROVISIONS) ACT 2012
ESB Networks Legal Advice
 No basis under this legislation or any other legislation giving ESB powers to seek a warrant where access has been refused to carry out routine work e.g. where the premises was LTNA with no access to de-energise and the customer had vacated the site.
 General right of entry to disconnect supply when lawfully entitled to do so is contained in Section 108 of the Electricity Supply Act 1927.
 Cost of bringing such an application approx. €30,000 - €50,000
10th April 2013 Retail Market Design Service Page 6

Industry Governance Group
10 April 2013

Recent Publications
Retail Markets Report Q3 2012
Review of the Non Daily Metered Retail Gas Market
Forthcoming Publications
Debt Flagging Review
Deemed Contracts
Debt Transfer
Smart Metering Programme Update
 Revised workshop schedule, which has been circulated to your smart metering representatives.
 No change to planned end dates for decision paper.
 Upcoming meetings:
Working Group
Steering Group
Tuesday 16 th April
Tuesday 23 rd April
8

Retail Market Assurance
Services for the Irish Electricity
Market
Peter Varley, Ben Coates
IGG 10 th April 2013 peter.varley@gemserv.com
ben.coates@gemserv.com
9

Assurance Activity Update
• Supplier Assurance
– One Small Supplier seeking approval as a Large Supplier
– One new Large Supplier
– Both have successsfully completed IPTs
• Assurance Products
– IPT scenario drafting to create a generally applicable set, Prepay scenarios still to be dratfted.
10th April 2013 10

Assurance Activity Update
• Market Design Release (October 2013)
– Approach has been defined
• PQ, Site visit (ESB Networks only), IPT
• Looking for approval
– Dates
Participant Questionnaire issued 2 nd August 2013
Participant Questionnaire returned
Site visit to ESB Networks
23 rd August 2013
During period 23 rd August – 6 th September
2013
Inter-Participant Testing Window 9 th – 27 th September 2013
Gemserv report to CER 4 th October
CER Go/No-Go decision
Cut-over
10th April 2013
11 th October
Weekend of 19 th & 20 th October
11

Assurance Activity Update
• Market Design Release (October 2013)
– IPTs
• 22 scenarios defined
• Each participant will be allocated a subset of scenarios to execute
• Expecting 5 or 6 scenarios per participant
• ESBN will take part in every scenario
• Small suppliers may opt in to IPT
10th April 2013 12

ESB Networks Site Visit
• Messaging Issues Resolution
– Review of:
• root cause analysis
• remedial action plan
• nature and impact of Hub changes
• testing methodology for Hub changes
– Need for archiving tools for both Hub and EMMA
– Need for resilience to EMMA going off-line
– Outline of Project Plan to October Release
10th April 2013 13

Post Implementation Review
• Feedback overview
Completely
Dissatisfied
Mostly
Dissatisfied
0% 25% Overall Implementation
Planning for
Implementation
Information and
Support
Technical Questionnaire
IPT Execution
0%
1%
0%
0%
0%
3%
0%
28%
Neither Satisfied nor
Dissatisfied
Mostly Satisfied
Completely
Satisfied
50% 25% 0%
38%
17%
13%
25%
63%
64%
63%
47%
0%
15%
25%
0%
10th April 2013 14

Overall implementation
Completely Dissatisfied
Mostly Dissatisfied
Neither Satisfied nor Dissatisfied
Mostly Satisfied
Completely Satisfied
10th April 2013 15

Post Implementation Review
Planning for Implementation
Completely Dissatisfied
Mostly Dissatisfied
Neither Satisfied nor Dissatisfied
Mostly Satisfied
Completely Satisfied
16 10th April 2013

Post Implementation Review
Information and Support
Completely Dissatisfied
Mostly Dissatisfied
Neither Satisfied nor Dissatisfied
Mostly Satisfied
Completely Satisfied
17 10th April 2013

Post Implementation Review
Technical Questionnaire
Completely Dissatisfied
Mostly Dissatisfied
Neither Satisfied nor Dissatisfied
Mostly Satisfied
Completely Satisfied
18 10th April 2013

Post Implementation Review
IPT Execution
Completely Dissatisfied
Mostly Dissatisfied
Neither Satisfied nor Dissatisfied
Mostly Satisfied
Completely Satisfied
19 10th April 2013

Post Implementation Review
Response Summary
• More in-depth message testing for major updates
• Improved communication of timelines and project plans
• Improved supplier input for Go-Live date agreement
• Improved communication of project status
• Improved communication of nature and status of material system faults
20 10th April 2013

Questions & Discussion
21

10th April 2013
Gerry Halligan
10 April 2013
22

Market Message 010
45,000
40,000
35,000
30,000
25,000
20,000
15,000
2011 2012 2013
10,000
5,000
0
January February
2011 35,629
2012 20,296
2013 22,930
37,899
26,421
24,475
March
40,477
27,875
26,327
April
28,747
24,292
May
32,688
27,055
June
34,577
22,551
July
36,818
24,545
August September October November December
33,783
24,415
22,052
22,406
20,093
24,631
24,687
26,153
20,960
16,405
10th April 2013 23

Market Message 105L
40,000
35,000
30,000
25,000
20,000
15,000
2011 2012 2013
10,000
5,000
0
January February
2011 28,369
2012 16,990
2013 18,434
35,542
22,820
19,665
March
37,871
25,349
23,585
April
31,035
20,213
May
28,918
24,860
June
30,432
21,984
July
36,029
21,921
August September October November December
33,333
21,084
21,325
21,607
19,461
20,987
19,815
20,980
22,113
17,207
10th April 2013 24

COS In-Progress 8th April 2013 – 9,363
• Reviewed Monthly
• Suppliers notified of individual switches outstanding and reason
• Switch outstanding for
Energisation or Token Meter
Removal will not time-out
• Contact Customer or submit cancellation
• 23 Switches held due to an existing Open Service Order
Oct 12
Nov 12
Dec 12
Jan 13
1
0
1
7
10th April 2013 25

COS and CoLE
Month
Explicit
CoLE
Inferred
CoLE
Total
CoLE Total 010
% Explicit
CoLE
% Total
CoLE
Jan 13
Feb 13
4,964
4,077
4,705
5,325
9,669 22,930
9,402 24,475
22%
17%
42%
38%
Mar 13 4,050 5,651 9,701 26,327 15% 37%
10th April 2013 26

Registration Rejections %
4.0%
3.5%
3.0%
2.5%
2.0%
1.5%
1.0%
0.5%
0.0%
2011
2012
2013
January
2.1%
3.5%
1.7%
February
2.4%
1.6%
1.55%
March
3.0%
2.5%
2.17%
April
2.7%
2.4%
May
2.5%
3.7%
June
2.5%
3.0%
2011 2012 2013
July
2.4%
1.7%
August
2.5%
1.6%
September
3.3%
2.5%
October
3.3%
2.1%
November
2.6%
2.2%
December
2.4%
1.9%
10th April 2013 27

Debt Flagging
Total MPRNs Received
Total Inferred CoLEs Returned to Outgoing
Supplier
Returned for other reason to Outgoing supplier
(Invalid MPRN, Switch Completed, Explicit CoLE)
Valid Debt Flags issued to Gaining supplier
Total Cancelled
Valid Debt Flags as % of total COS
Jan-13 Feb-13 Mar-13
478 696 799
121 236 293
30
327
96
1.8%
59
401
89
2.0%
46
460
89
2.0%
10th April 2013 28

Disputed Reads
450
400
350
300
250
200
150 137
100
207
185
201
197
164
120
128
97
135
149 149
144
172
166 168
123
214
250
178
189
237
165
174
50
0
Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13
10th April 2013 29

Total Withdrawal of 310 reads for all Suppliers
2,200
2,000
1,800
1,600
1,400
1,283
1,390
1,292
1,512
1,200
1,000
1,793
1,181
768 749
Withdrawal of 310 Reads Withdrawals as % of Completions
943
1,163
819
780
947
846
1,149
1,078
1,002
1,063
880
800
600 520
608
6.0%
5.0%
4.0%
995
1,072
949
3.0%
2.0%
400
200
1.0%
0
Apr-
11
May-
11
Jun-
11
Jul-
11
Aug-
11
Sep-
11
Oct-
11
Nov-
11
Dec-
11
Jan-
12
Feb-
12
Mar-
12
Apr-
12
May-
12
Jun-
12
Jul-
12
Aug-
12
Sep-
12
Oct-
12
Nov-
12
Dec-
12
Jan-
13
Feb-
13
Mar-
13
0.0%
10th April 2013 30

Objections - Erroneous Transfers
120
100 96
94
104
114
109
No. of Objections CoS Completions
40,000
35,000
80
78
79
88
30,000
25,000
57
67
64
60
40
20
53
20,000
25
43
46
26
35
32
31
30
20
34
36
38
15,000
10,000
5,000
0
Apr-
11
May-
11
Jun-
11
Jul-
11
Aug-
11
Sep-
11
Oct-
11
Nov-
11
Dec-
11
Jan-
12
Feb-
12
Mar-
12
Apr-
12
May-
12
Jun-
12
Jul-
12
Aug-
12
Sep-
12
Oct-
12
Nov-
12
Dec-
12
Jan-
13
Feb-
13
Mar-
13
0
10th April 2013 31

No. of Objections
Cancellations from Objections
Jan-12 Feb-13 Mar-13
34
21
36
28
38
29
Objection Emails to MRSO
Reasons:
Uncontactable by phone
Written communication
COS Confirmed
Other
4
3
-
-
1
7
6
-
-
1
7
7
-
-
-
Escalation Emails 2 2 1
10th April 2013 32

• PPMs installed since go live – 21,169
• PPMs installed 1/1- 5/4/2013 - 5,739
• Token meters installed – 18,476
10th April 2013 33

10th April 2013
th
34

Topic Description
MCR1111
MCR1122
Clarification
Document
Note: these clarifications do not impact on the Core Elements of the HBL (Messages and Definitions & Codes) or the Schema. Documentation changes to the Market
Message Guides will be applied as appropriate.
10th April 2013 35

Proposals on the handling of work-in-progress COS and
Debt Flagging
Proposals for the initial population of Essential Plant
Flags
Location of the Essential Plant Flag on the Extranet
10th April 2013 36

10th April 2013
37

Update since the last IGG on 030 MM issue
At the last IGG we advised that some 030 MMs that we received with a missing Phone 1 are being rejected with rejection reason DIJ, and that this was being investigated.
The findings are
• If the meter works type code is M02-M10 and phone1 is missing , the 030MM rejects and a MM130R is issuing with reject reason code DIJ. However this code should be IID, not DIJ.
• If the meter works type code = M01 and phone1 is missing then a meter works order is being generated to carry out the work but has no phone number. The 130R message is not issuing. What should happen is that a 130R should be issuing and the meter works order should not be generated.
• involving 200 type 030MMs since 29th October 2012, mostly for a single Supplier.
Code correction for this defect will be worked on throughout April
10th April 2013 38

For Reference
Meter Works type Code
M01
M02
M03
M04
M05
M06
M07
M08
M09
M10
MCC change (Non Interval, Non keypad)
Special test in-situ
Major Meter test
Install Interval Metering and Communications
Exchange MD for MFM plus signals
Install signals - existing MFM
Remove token meter
Install token meter
Token meter Fault/EX
Reset Token Meter
10th April 2013 39

Last September RMDS issued this notification
An error has been identified with some of the data extracted into files COMM_REG and
DOM_REG within the suite of Downloadable Meter Point Details files.
The errors are summarised as follows:
• In file COMM_REG all installations which have more than 1 device will only show 1 device
•
In file COMM_REG any installation which has had a device removed in the past and a new device installed, will be omitted from the extract.
• In file DOM_REG all installations which have more than 1 device will only show 1 device per installation
Code correction for this defect will be worked on throughout April
10th April 2013 40

New Items currently under investigation
1. A problem has arisen since 29th October 2012 involving the 210MM where a corresponding 300 message issues but the Market Participant Business Reference Field is not being populated.
Code correction for this defect will be worked on throughout April
2. An item has come to light where reads that are provided on the 016MM are not being used in the CoLE process in certain circumstances viz .
The market process allows for any of the following fields on the 016MM
•
Meter Register Sequence
•
Meter Register Type
• Timeslot
However , if the timeslot is not populated on the 016 reads , and where readings are provided , these are not being used in the CoLE process.
It is too early in our investigations to propose a timeline for correction of this item.
10th April 2013 41

Thank You
10th April 2013 42

10th April 2013 Retail Market Design Service Page 43

MCR 1130 V4.0 – Working Practice for the
De-Energisation of Essential Plant Sites
Market Change Request






MCR raised to present Working Practice 0022,which details the procedure for the De-Energisation of Essential Plant Sites.
DR Approved at IGG meeting of 19/09/12.
MCR Approved by all except one Supplier on Conference Call of
22/11/12
Referred to CER
Subsequently agreement reached between ESBN and Supplier based on slight wording change to letter template
Version 4 Amended
At Today’s IGG Meeting:

Approval for MCR 1130 V4 Requested
12th June 2013 Retail Market Design Service Page 44


nd


10th April 2013 Retail Market Design Service Page 45

Longterm Consumption Adjustment
Working Group Meeting No. 3




12th June 2013 Retail Market Design Service Page 46

AOB
10th April 2013 Retail Market Design Service Page 47



Wednesday 12 th June 2013 Dublin

Wednesday 14 th August 2013 Belfast
10th April 2013 Retail Market Design Service Page 48

 Diary Dates for next two Conference Calls:

Wednesday 8 th May 2013

Wednesday 10th July 2013
Dates included on Calendar of Events on
RMDS website www.rmdservice.com
 Call details are as follows:

LoCall: 0818 301 111
Local Access: +353-(0)1- 664 8888

Guest Passcode (Pin):167172
10th April 2013 Retail Market Design Service Page 49

10th April 2013 Retail Market Design Service Page 50