Your extended
enterprise
FOR VALUE BEYOND COST ARBITRAGE
The JD Edwards Practice
HCL AXON Enterprise Applications Service
The World’s Leading
EAS Integrator
Strong Oracle
Practice
Value Player in the
JDE Space
• 7,500 Consulting staff
• SAP, Oracle & Microsoft
• 45 Countries, 60 Offices
• 15 Global Delivery Centres
• Strong Vertical leadership
• Benefit Led Transformation
• 2,500 consulting staff
• 360° Relationship
• Platinum Partner status
• Marquee Customers
• Strong References
• Green Award Winner
• 400+ Consulting Staff
• Product Strategy Connects
• 100+ Engagements
• Strong References
• EnterpriseOne Task Force
• Key Customer Advisors
2
Oracle Customers across Industries
3
Oracle JDE Connect
Platinum
Partner for
Oracle
across the
globe
 JDE Product Strategy & Development
 Product Advisory Committees
Platform BPO
partner for
subscription
based offering
 Co-development Initiatives
 Enablement Initiatives
360o
relationship
with Oracle
Dedicated
Oracle Alliance
across the
globe – Joint
Field
engagements
 JDE Support
Member of Oracle
JDE Product
Strategy Forum
 Specific alignment to address critical
customer requirements
AIA 3.0 Codevelopment
initiative
 JDE Consulting
 Joint engagements in select areas
 JDE Education
Beta partner
for Fusion
Applications
 Content development & delivery as part
of delivery partner program
4
HCL’s JD Edwards Practice
400+ Growing
Consultant Team
Multi Product & Multi
Version expertise –
EOne & World
Strong presence
across major verticals
5
JDE Center of
Excellence
Typical CNC Service Offerings
Installation Services
Installation of SOA
Compliance (BSSV
server, BI Publisher,
etc.)
Service Pack /Tools
Release Upgrade
OAS/WAS Upgrade
Database
Administration
Database Upgrade
JD Edwards
EnterpriseOne
upgrade to ERP 9.0
Migration from
Worldsoft to
EnterpriseOne 9.0
Instance
Consolidation
Platform Migration
Data Centre
Movement
Data Archiving &
Purging
JD Edwards
Architecture Design
& Sizing
JD Edwards Server
health check
24 x7 Production
Support
Vertex, DSI, Create!
Form Administration
Disaster planning
and recovery
Shared Services
CNC Training
Oracle Edge Product
Integration
6
CNC Support Activities
Incident Management through Incident
Management Tool
Terminal Server Administration
Triage box request (Server performance
monitoring
JD Edwards Server Administration
Package build as per Client process
Application Monitoring 24/7
Create ! Form promotions/Publish
Business Continuity Management
E1/DSI User Access Management
Modification and Configurations as per the
business requirement
JD Edwards Security Management
JD Edwards Release Management
Server Monitoring
Printer Management
AS400 Monitoring (Night Jobs , JobQueue,
Subsystem, ASP Level)
Maintenance & Housekeeping
Unix server monitoring
Terminal Server Administration
Practice Enablers
Industry Best Practice
Leaders
Process Libraries
Repository
Dedicated Capability
Leaders for
Specialization Tracks
Customer Value
Portal for Business
Improvements
Edge Application
Integrations
Customer Advisory
Council
Business Benefit Led
Transformation
Frameworks
Cutting Edge –
Business Services,
Fusion, etc.
Oracle leverage for
Solutions and Delivery
Excellence
OPN Lab with 500+
Training Programs
Practice Maturity
Index
8
Solution Assets –
Accelerators & Tool
Kits
Dedicated Continuous
Improvement Focus
Quality Improvement
thru Six Sigma
Client Cases
9
Remote CNC Support
Industry Medical Devices  Revenue USD 4.99 Billion  Employees 5,000  Operations 11 Countries
Europe
JDE OneWorld Xe
JDE EnterpriseOne 8.12
English
Tool Set 8.97.0.2 || User Base 1000+
APAC
Financials
English
9
Time Zones
Receivables, Payables, General Ledger, Fixed
Assets
North America
English
Distribution
Sales, Inventory, Procurement
Manufacturing
Shop Floor Control, PDM, Warehouse Mgmt.
Remote Administration
Value Delivered
Tool Automation increased accuracy with lesser manual input
Seamless Service Transition to offshore with no business impact
SLA Bases Metrics for total transparency, reliability, predictability
Onsite / Offshore Model
24x7 Coverage, CNC Administration, Patch
Management, Code Promotions
Deployments
Regional Rollouts, Data Migration
Business Continuity
Disaster Recovery Implementation
Onsite United Kingdom, Belgium
Audits
Performance, Health Checks
Offshore India
Quality Control
Peak Team Size
SLA Based Metrics, SOX Compliance
16 (2 Onsite / 14 Offshore)
10
Remote CNC Support (contd.)
Server Details
Platform HP UX || Database Oracle 10g R2
 8.12 Servers
 Production – 28 Servers (4 Enterprise + 2 Batch + 2 Database + 2 JAS + 1 Deployment + 1 JAS Generation + 7 DSI + 2 RTE +
7 Covus)
 Non Production – 24 servers (7 in DV812 + 7 in PY812 + 10 in QA812)
 OneWorld Xe Servers
 Production – 21 (7 JDE & DSI + 14 Citrix)
 Non Production – 14 (4 JDE & DSI + 10 Citrix)
Services Delivered
JDE Server Architecture Design &
Configuration
• Batch/Application/Database server sizing
Upgrade Services
• Service pack upgrade from SP23 to SP24 for JDE Xe Environment
Production Support
• Incident Management, 24x7 Coverage
• CNC Administration, Object Change Management
• Server Monitoring, User Security Maintenance
Disaster Recovery & Business Continuity
• Installation and configuration for Disaster and Recovery Setup
JDE Server Audits
• Server Performance & Health Checks
• JDE System as per Architecture
Quality Control
• SLA based metrics, documentation for SOX Audit
Tool Creation
• Bulk User ID Creation tool
11
Regional Deployments
Industry Dairy Products  Revenue NZD 16 Billion  Employees 4,000  Operations 12 Countries
JDE EnterpriseOne 8.11 SP1
JDE ERP 8.0
Middle East
English
Tool Set 8.98.2.0 || User Base 1000+
APAC
English
12
Financials
Payables, Receivables, General Ledger, Fixed
Assets, Advanced Cost Accounting
Australia
English
Distribution
Time Zones
New Zealand
English
Sales, Inventory, Procurement
Manufacturing
Shop Floor Control, Product Data Management
Deployments
Value Delivered
Global Template Definition standard, simple, consistent rollouts
COGS Optimization reduced disk space, improved GL performance
Auto Bank Reconciliation better accuracy, lesser manual processing
Onsite / Offshore Model
Global Template Definition, Regional Rollouts
Support
24x7 Coverage, Break / Fix, CNC Administration
Development
Bolt-On Modules, Enhancements, Integrations
Onsite New Zealand, Australia, Malaysia, Indonesia, Philippines,
Singapore, Sri Lanka, Saudi Arabia, UAE with 5 more coming up
Offshore India
Audits
Performance, Health Check
Governance
Peak Team Size
Program & Project Management, Quality Control
32 (12 Onsite / 20 Offshore)
12
Regional Deployments (Contd.)
Server Details
Platform Windows 2008 || Database Oracle 10gR2 (JDE 8.11 SP1) / SQL server 2008 (JDE ERP 8.0)
 8.11 SP1 Servers
 Production – 20 Servers (8 Enterprise + 2 Batch + 2 Scheduler + 2 Database + 4 Web + 1 Deployment + 1 JAS Generation)
 Non Production – 6 servers ( 2 Application + 3 Web + 1 Database)
 ERP 8.0 Servers
 Production – 10 servers (2 Enterprise + 2 Batch + 1 Deployment + 1 Database + 4 Citrix)
 Non Production – 3 Servers (1 Application + 1 Batch + 1 Citrix)
Services Delivered
Server Migration
• Migration of servers from Physical to Virtual Machine
• Migration of platform from Solaris to Windows
• Database from Solaris to Linux
JDE Server Architecture Design & Configuration
• JDE Server Architecture Design
• Batch/Application/Database server sizing
Upgrade
• Tools Release upgrade from 8.96.2.3 to 8.98.2.0
Production Support
• Incident Management
• CNC Administration, Object Change Management
• Server Monitoring, User Security Maintenance
Best Practices and Recommendations
• Process Improvement for Solution maintenance
• Object Change Management
JDE Server Audits
• Server Performance & JDE System Configuration as per
Architecture
Quality Control
• SLA based
metrics, documentation for SOX Audit
13
Global Support
Industry Pharmaceuticals  Revenue USD 23 Billion  Employees 73,000  Operations 54 Countries
Europe
English, Spanish,
Italian, French,
Portuguese
JDE WorldSoft A7.3
OneWorld B7333 & Xe
User Base 5000+
Asia Pacific
24
Time Zones
English
Financials
Australia
English
Payables, Receivables, General Ledger, Fixed
Assets, Tax, Treasury
North America
Distribution
English
Sales, Inventory, Procurement
South America
Portuguese
Support
Value Delivered
Help Desk, Break / Fix, Functional Consulting,
AS/400 & WorldSoft Administration, CNC
Administration
50 Site Support uniform support across all sites
Non-JDE Custom Support providing single point of accountability
PO Exception Tool resulting in 20% reduction of tickets
Development
Localizations, Enhancements, Integrations
Onsite / Offshore Model
Audits
Onsite United States, Canada, United Kingdom, Italy, France,
Singapore, Australia
Offshore India, Poland, Brazil
Peak Team Size
39 (11 Onsite / 28 Offshore)
14
Performance, Health Check
Governance
Program & Project Management, ITIL Framework
Application Upgrade – Xe to 9.0
Industry Chemicals  Revenue USD 3.19 Billion  Employees 4,300  Operations 18 Countries
Europe
JDE OneWorld Xe
JDE EnterpriseOne 9.0
English
Tool Set 9.98.1.4 || User Base 1000+
APAC
English
7
Time Zones
Financials
Payables, General Ledger, Fixed Assets
North America
English
Distribution
Sales, Inventory, Procurement
Manufacturing
Shop Floor Control, Product Data Management
Upgrade Services
Value Delivered
Upgrade Support for moving smoothly from OneWorld Xe to 9.0
Business Services seamless integration with 3rd party systems
Unicode Conversion resolving double-byte character issues
Retrofitting, Instance Consolidation, Unicode
Conversion, Czech Character Conversion
Integrations
Business Services Deployment, SOA, Security
Management , RTE & BSSV Server Configuration
Data Consolidation
Onsite / Offshore Model
Global Consolidation Strategy, Master Data
Consolidation, Transaction Data Consistency
Onsite United States, China
UPK Development
Offshore India
By Business Process Streams, UPK Training Kit
Peak Team Size
13 (5 Onsite / 8 Offshore)
15
Application Upgrade – Xe to 8.10
Industry Oil & Gas  Revenue USD 246.1 Billion  Employees 92,000  Operations 100+ Countries
JDE OneWorld Xe
JDE EnterpriseOne 8.10
APAC
English
Tool Set 8.97 || User Base 500+
Financials
1
Receivables, Payables, General Ledger, Fixed
Assets, Job Costing, Capital Asset Management
Distribution
Time Zone
Sales, Inventory, Procurement
Upgrade Services
Value Delivered
Customization Rationalization resulting in reduced customization
Process Standardization, Global Template Build,
Retrofitting, User Training
Integrations
Streamlined Report Delivery increasing reusability
3rd
Cost Reduction up to 40% of total projected cost
Party Application Integration & Testing
Data Management
Onsite / Offshore Model
Database Upgrade to Oracle 9i, Data Migration &
Consolidation, Archive & Purge Solutions
Onsite Malaysia
Post Upgrade Support
Offshore Chennai (India)
Handholding, Transition and ongoing Support
Peak Team Size
12 (4 Onsite / 8 Offshore)
16
Application Upgrade – 8.9 to 8.12
Industry FMCG  Revenue USD 100 Millions  Employees 3,000  Operations 2 Countries
JDE EnterpriseOne 8.9
JDE EnterpriseOne 8.12
Middle East
English
Tool Set 8.97 || User Base 600+
Financials
1
Payables, Receivables, General Ledger, Fixed
Assets, Advanced Cost Accounting, Capital Asset
Management
Time Zone
Distribution & Logistics
Sales, Inventory, Procurement, Warehouse ,
Transportation
Manufacturing
Shop Floor Control, Product Data Management
Value Delivered
Consolidated Reporting with Financial Management Dashboard
Rapid Upgrade across 90 days
Upgrade Services
Process Standardization, Retrofitting, Security &
Compliance, Change Management, Testing
Streamlined Retrofitting through reusable components
Data Management
Onsite / Offshore Model
Data Migration & Consolidation, Archive & Purge
Solutions
Onsite United Arab Emirates
Post Upgrade Support
Offshore Chennai, Noida (India)
Handholding, Transition and ongoing Support
Peak Team Size
8 (4 Onsite / 4 Offshore)
17
Thank You