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CANDIDATE INFORMATION BOOKLET
PLEASE READ CAREFULLY
Compliance Officer
National Transport Authority
The National Transport Authority is committed to a policy of equal opportunity.
CONTACT: HEAD OF HUMAN RESOURCES
NATIONAL TRANSPORT AUTHORITY, DUN SCÉINE, IVEAGH COURT,
HARCOURT LANE, DUBLIN 2
WWW.NATIONALTRANSPORT.IE
CAREERS@NATIONALTRANSPORT.IE
Compliance Officer National Transport Authority
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COMPLIANCE OFFICER
National Transport Authority
TITLE OF POSITION:
Compliance Officer
OFFICE:
National Transport Authority
LOCATION:
Dublin
The remit of the National Transport Authority is to regulate and develop the provision of
integrated public transport services (bus, rail, light rail and small public service vehicle
services including taxis, hackneys and limousines) by public and private operators in the
State, to secure the development and implementation of an integrated transport system
within the Greater Dublin Area, and to contribute to the effective integration of transport
and land use planning across the State.
The Dublin Transport Authority Act 2008 (DTA Act) and the Public Transport Regulation Act
2009 (PTR Act) are the enabling legislation for the Authority. Major parts of both Acts were
commenced on the 1st December 2009 and throughout 2010 and 2011 various Statutory
Instruments were put in place extending the powers of the Authority. On 1st January 2011
the Commission for Taxi Regulation was assimilated and this significantly increased the remit
and size of the Authority. The legislation governing this industry was updated in the Taxi
Regulation Act 2013 and the Taxi Regulation Act (Small Public Service Vehicle) Regulations
2015.
In addition to its statutory responsibilities, the Authority discharges many functions on
behalf of the Department of Transport, Tourism and Sport to include:
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Regional cities traffic management;
Public Bikes Schemes;
Rural Transport Programme;
Integration of local/rural transport;
National Accessibility Programme (and reporting/delivery obligations under
Department of Transport Tourism and Sport, Sectoral Plan ‘Transport Access for All’
2012 Edition);
Smarter Travel Workplaces and Campuses;
Smarter Travel Schools Programme;
Oversight of Irish Rail Infrastructure Manager Contract; and
National Enforcement Body rail, bus and ferry passenger rights
The statutory role of the Authority as an integrating body working across all modes of public
transport and all forms of operation places it in a unique position to deliver major high-
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profile customer focused projects such as real time passenger information, the national
journey planner, the Leap card and the redesign of the public service obligation routes of
Dublin Bus and Bus Éireann.
In 2015, the Vehicle Clamping Act was passed by the Oireachtas which confers further
regulatory functions on the Authority.
Further information on the Authority is available on its website www.nationaltransport.ie.
About the Position
Section 40 of the Taxi Regulation Act 2013 allows for the appointment by the Authority of an
Authorised Person (Compliance Officer) for the purpose of ensuring compliance by
operators with all small public service vehicle (SPSV) regulations.
The Compliance Officer will form an integral part of the National Transport Authority’s team
based at Harcourt Lane, Dublin. The role requires that a Compliance Officer must undertake
proactive, on street compliance work to detect any breaches of statutory requirements and
the individual must be prepared to work at any location throughout the country.
The role will include road-side checks of SPSVs and their drivers, inspections of premises
connected to the provision of SPSV services and also working alongside staff from other
enforcement agencies to ensure compliance with all regulations. Compliance Officers will
also be required to issue Fixed Payment Notices where a breach of regulations has been
identified. Where necessary, the role of Compliance Officer requires the accurate recording
and presentation of evidence required to bring prosecution proceedings to successful
completion. This will include preparation for and attendance at court and the giving of
detailed and accurate oral evidence before the judge. The Compliance Officer’s duties will
include the investigation, and the bringing to a successful conclusion, of consumer
complaints received by the Authority.
In addition, officers will fulfil an educational role for drivers, operators, passengers and the
general public to ensure maximum compliance. The post requires attendance for duty at
irregular hours, including night time and week-ends, nationwide. However, the majority of
the work will be based within the Greater Dublin Area.
Key responsibilities of Compliance Officers will include:
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Undertaking regular and on-going compliance checks and audits of SPSV vehicles, drivers
and dispatch operators;
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Identification and investigation of offences and potential offences under legislation
relating to SPSVs and their drivers and passengers;
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The collection, recording and processing of evidence and evidential exhibits;
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The compilation and presentation of case files to prosecution level, together with
regular court attendances nationwide;
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Investigating, recording and resolving complaints from passengers, intending
passengers, drivers and operators of SPSVs and the general public;
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Effective use of the Authority’s IT systems to record all compliance activity undertaken
and assist in on-going compliance activity;
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The assessment of compliance information, including the most appropriate and effective
response and the ability to report on such assessments to assist the Authority’s overall
compliance strategy;
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Working with the Gardaí and other enforcement agencies to enforce small public service
vehicle and driver legislation;
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Provision of advice and support to drivers and passengers of SPSVs and other agencies in
relation to the Authority’s activities;
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Day-to-day management of routine administration and reporting functions relating to
compliance and complaints;
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Adherence to all legal and administrative requirements relating to the post;
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Assisting with the administration and management of the Authority’s regulatory,
licensing and administrative functions;
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Any other duties as may be assigned by the Authority.
ESSENTIAL REQUIREMENTS:
Character:
Each candidate must be of good character.
Health :
Each candidate shall be in a state of health such as would indicate a reasonable prospect of
ability to render regular and efficient service.
Education, Experience etc.:
Each candidate must satisfy the following:
a) Have a minimum of a NFQ Level 4 Certificate (Leaving Certificate / equivalent or
higher);
b) Applicants must have a current and valid full driving licence for the driving of cars
(Category B vehicles);
c) Have investigatory and/or compliance experience; and
d) Have experience of prosecutions.
DESIRABLE ATTRIBUTES:
A good knowledge of public service policies, services and activities, or the ability to quickly
acquire such knowledge.
The ideal candidate shall have:
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excellent written and verbal communication skills;
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excellent interpersonal skills;
strong problem solving ability;
the ability to collect, record and present evidence to criminal prosecution standard;
the ability to conduct interviews with complainants and suspected or alleged
offenders;
the ability to work in an organised, methodical and helpful manner in an
unsupervised situation;
the ability to work as part of a multi-disciplinary team;
the ability to meet the demands and challenges of compliance within a 24/7
industry;
the ability to meet exacting targets and deadlines;
an openness to change;
good judgement and decision making skills;
good IT skills to manage and query the Authority’s various databases and processes;
good customer focus;
commitment, tact and diplomacy and the ability to work well in a team and alone;
attention to detail; and
flexibility.
Note: The functions and responsibilities assigned to this position are based on the current
stated role and may be changed from time to time. The person appointed requires the
flexibility to fulfil other roles and responsibilities at a similar level within the Authority.
EMPLOYMENT CONDITIONS:
Eligibility to Compete
Candidates should note that eligibility to compete is open to citizens of the European
Economic Area (EEA). The EEA consists of the Member States of the European Union along
with Iceland, Liechtenstein and Norway.
Special conditions apply to citizens of Bulgaria and Romania with regard to their entitlement
to be employed and work in Ireland. A candidate who is in doubt in this regard should
consult the Department of Jobs, Enterprise & Innovation.
Incentivised Scheme for Early Retirement (ISER):
It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in
Department of Finance Circular 12/09 that retirees, under that Scheme, are debarred from
applying for another position in the same employment or the same sector. Therefore, such
retirees may not apply for this position.
Collective Agreement - Redundancy Payments to Public Servants:
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The Department of Public Expenditure and Reform letter dated 28th June 2012 to Personnel
Officers introduced, with effect from 1st June 2012, a Collective Agreement which had been
reached between the Department of Public Expenditure and Reform and the Public Services
Committee of the ICTU in relation to ex-gratia Redundancy Payments to Public Servants. It is
a condition of the Collective Agreement that persons availing of the agreement will not be
eligible for re-employment in the public service by any public service body (as defined by the
Financial Emergency Measures in the Public Interest Acts 2009 – 2011) for a period of 2
years from termination of the employment. Thereafter the consent of the Minister for Public
Expenditure and Reform will be required prior to re-employment. People who availed of this
scheme and who may be successful in this competition will have to prove their eligibility
(expiry of period of non-eligibility) and the Minister’s consent will have to be secured prior
to employment by any public service body.
Department of Health and Children Circular (7/2010):
The Department of Health Circular 7/2010 dated 1 November 2010 introduced a Targeted
Voluntary Early Retirement (VER) Scheme and Voluntary Redundancy Schemes (VRS). It is a
condition of the VER scheme that persons availing of the scheme will not be eligible for reemployment in the public health sector or in the wider public service or in a body wholly or
mainly funded from public moneys. The same prohibition on re-employment applies under
the VRS, except that the prohibition is for a period of 7 years, after which time any reemployment will require the approval of the Minister for Public Expenditure and Reform.
People who availed of either of these schemes are not eligible to compete in this
competition.
Department of Environment, Community & Local Government (Circular Letter LG(P)
06/2013)
The Department of Environment, Community & Local Government Circular Letter LG(P)
06/2013 introduced a Voluntary Redundancy Scheme for Local Authorities. In accordance
with the terms of the Collective Agreement: Redundancy Payments to Public Servants dated
28 June 2012 as detailed above, it is a specific condition of that VER Scheme that persons
will not be eligible for re-employment in any Public Service body [as defined by the Financial
Emergency Measures in the Public Interest Acts 2009 – 2011 and the Public Service Pensions
(Single Scheme and Other Provisions) Act 2012] for a period of 2 years from their date of
departure under this Scheme. Thereafter, the consent of the Minister for Public Expenditure
and Reform will be required prior to re-employment. These conditions also apply in the
case of engagement/employment on a contract for service basis (either as a contractor or as
an employee of a contractor).
Declaration:
Applicants will be required to declare whether they have previously availed of a public
service scheme of incentivised early retirement. Applicants will also be required to declare
any entitlements to a Public Service pension benefit (in payment or preserved) from any
other Public Service employment and/or where they have received a payment-in-lieu in
respect of service in any Public Service employment.
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Remuneration:
Salary Grade :
Executive officer
Salary Scale :
€27,464 - €47,975
Unsocial Hours Allowance:
€8,175 per annum
Annual Leave:
23 days per annum. This leave is on the basis of a five day week and
is exclusive of the usual public holidays.
Note:
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entry will be at the minimum point of the scale and will not be subject to negotiation
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the rate of remuneration may be adjusted from time to time in line with Government
pay policy
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different pay and conditions may apply, if, immediately prior to appointment, the
appointee is already a serving Civil Servant or Public Servant
Contract:
Permanent Contract
Probation:
There is a 6 month probationary period which may at the discretion
of the CEO be extended to 12 months.
Training:
Specific training in the interpretation of relevant legislation and
other skills will be provided.
Note:
Compliance Officers will be prohibited from having any personal or financial interest in the
SPSV sector from the date of appointment with the Authority or engaging in any other
profession or business.
Superannuation:
The successful appointee will be offered public service pension terms and retirement age
conditions in accordance with pension arrangements in the NTA depending on the status of
the successful appointee:
In general, an individual who has no prior pensionable Public Service history in the 26 weeks
prior to appointment will be a member of the Single Public Service Pension Scheme (Single
Scheme) which commenced from 1 January 2013 (Section 10 of the Public Service Pensions
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(Single Scheme and Other Provisions) Act 2012 refers. A copy of the Act can be viewed at:
http://www.irishstatutebook.ie/2012/en/act/pub/0037/index.html;
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SELECTION PROCESS
How to Apply
Applications must be made by submitting an application form, item (b), together with items
(a) and (c) listed below to, careers@nationaltransport.ie
a) A comprehensive CV of no more than 2-3 pages
b) A fully completed Application Form (attached)
c) A short (i.e. no more than 2 pages) cover letter/ personal statement outlining
why you wish to be considered for the post and where you believe your skills
and experience meet the requirements of Compliance Officer.
Closing Date
Your application and CV, etc. must be submitted to the Authority not later than 12 noon
Friday 20th November 2015.
Selection Methods
The National Transport Authority will convene an expert board to carry out the competitive
stages of the selection process to the highest standards of best practice. The approach
employed may include:
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shortlisting of candidates on the basis of the information contained in their application
to reduce the list of candidates to a more manageable number for interview; and
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a competitive interview.
Prior to recommending any candidate for appointment to this position the Authority will
make all such enquiries that are deemed necessary to determine the suitability of that
candidate. Until all stages of the recruitment process have been fully completed a final
determination cannot be made nor can it be deemed or inferred that such a determination
has been made.
References: We would appreciate it if you would start considering names of people who
you feel would be suitable referees that we might consult (2 - 3 names and contact details).
The referees listed here do not have to include your current employer, but should be in a
position to provide a reference for you. Please be assured that we will only collect the
details and contact referees should you come under consideration at interview stage.
The admission of a person to a competition, or invitation to attend interview, or a successful
result letter, is not to be taken as implying that the Authority is satisfied that such a person
fulfills the requirements or is not disqualified by law from holding the position.
Should the person recommended for appointment decline, or having accepted it, relinquish
it, the Authority may at its discretion, select and recommend another person for
appointment on the results of this selection process.
As part of the selection process, the Authority reserves the right to create a panel of persons
from which additional vacancies for the position of Compliance Officer may be filled. Such
panel may remain in effect for a period of up to two years or such shorter period as the
Authority may determine.
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Candidates should make themselves available on the date(s) specified by the Authority
The Authority will not be responsible for refunding any expenses incurred by candidates.
Security Clearances
PLEASE NOTE: You may be required to complete and return a Garda Vetting form should you
come under consideration for appointment. This form will be forwarded to An Garda
Síochána for security checks on all Irish and Northern Irish addresses at which you resided. If
you are not successful this information will be destroyed by the Authority. If you do,
therefore, subsequently come under consideration for another position, you may be
required to supply this information again.
Deeming of candidature to be withdrawn
Candidates who do not attend for interview or other test when and where required by the
Authority, or who do not, when requested, furnish such evidence, as the Authority require in
regard to any matter relevant to their candidature, will have no further claim to
consideration.
The importance of Confidentiality:
We would like to assure you that protecting confidentiality is our number one priority. You
can expect, and we guarantee, that all enquires, applications and all aspects of the
proceedings are treated as strictly confidential and are not disclosed to anyone, outside
those directly involved in that aspect of the process.
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APPLICATION FORM
Compliance Officer
National Transport Authority
Please carefully note the following instructions:
It is imperative that all sections of this application form are completed in full & returned to
careers@nationaltransport.ie. Candidates should note that the information they supply in this application form
will play a central part of the Interview Process. Anything you write may be discussed in more depth.
Closing date for receipt of Applications: 12 Noon Friday 20th November 2015
NAME:
______________________________________________________________
SECTION 1
ACADEMIC, PROFESSIONAL OR TECHNICAL QUALIFICATIONS
Qualification
Held
Grade
Awarded
University, College or
Professional Body
Compliance Officer National Transport Authority
Year qualification
obtained
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SECTION 2
ESSENTIAL REQUIREMENTS:
Please provide the information requested below, indicating how you satisfy the essential
requirements for this position.
Each Candidate must be of good character:
Have you ever been convicted of any criminal offences?
Yes
No
If Yes, please provide details:
Health declaration
Are you in a state of health such as would indicate a reasonable prospect of ability to render
regular and efficient service?
Yes
No
If No, please provide details:
Each Candidate must have a minimum of a NFQ Level 4 Certificate (Leaving Certificate / equivalent
or higher).
Please indicate how you satisfy the above requirement in relation to educational qualifications.
Driving licence for the driving of cars (Category B vehicles).
Do you hold a current and valid full driving licence for the driving of cars (Category B vehicles).
Yes
No
If you have any penalty points or endorsements on your licence, please provide details.
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Each Candidate must have investigatory and/or compliance experience.
Please indicate how you satisfy the above requirement in relation to investigatory and/or
compliance experience.
Each Candidate must have experience of prosecutions.
Please indicate how you satisfy the above requirement in relation to experience of prosecutions.
SECTION 3
EMPLOYMENT RECORD
Give below, in date order (starting with your current COMPANY X position) in summary format,
details of all employment (including any periods of unemployment) between the date of leaving
school or college and the present date.
From
To
Name of Employer
Details of Responsibilities
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From
To
Name of Employer
Details of Responsibilities
From
To
Name of Employer
Details of Responsibilities
SECTION 4
In the following section, we ask you to describe some of your personal achievements to date that
demonstrate certain competencies which have been identified as necessary for the post. The
competencies are indicated in the headings of questions on the following pages.
For each heading you are asked to describe a situation, from your own experience, which you think
is the best example of what you have done which demonstrates or provides evidence of this
competency. It is essential that you describe how you demonstrate the competency in question.
The information you provide will form part of the interview process. Therefore, compose your
replies carefully and try to structure what you write so that you give specific information about what
you have done – for example, do not simply say that “X was successful”, describe exactly what you
did and how you demonstrated the competency in question.
Please note:
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All questions must be answered.
Please add extra lines as required to complete the entry. The information should be
provided in summary format only. These responses can then be discussed in more detail at
interview as required.
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Candidates should feel free to bring a copy of this Application Form to interview for further
discussion.
QUESTIONS
Delivering Results
Please briefly highlight specific achievements, contributions or expertise you have developed from
your career to date which clearly demonstrate your skills/abilities in this area
Answer:
Decision Making & Judgement
Please briefly highlight specific achievements, contributions or expertise you have developed from
your career to date which clearly demonstrate your skills/abilities in this area
Answer:
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Building Relationships/Communications
Please briefly highlight specific achievements, contributions or expertise you have developed from
your career to date which clearly demonstrate your skills/abilities in this area
Answer:
Teamwork
Please briefly highlight specific achievements, contributions or expertise you have developed from
your career to date which clearly demonstrate your skills/abilities in this area
Answer:
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SUPPLEMENTARY INFORMATION
Please give below any other relevant information in support of your application.
DECLARATION
I confirm that all information I have supplied in this Application Form is correct.
Name: _____________________________________
Date:________________
Compliance Officer National Transport Authority