JOB DESCRIPTION & PERSON SPECIFICATION
Job Title:
Facilities Manager Nights
Team:
Operations
Reports To:
Head of Facilities
Lateral Relationships:
Facilities Managers, Operation Team, Facilities
Team, HR Team, Events Team
Job Role Objective:
To deliver a cohesive high quality facilities management service that is auditable and competitive to an outsourced solution. Driving new
business for occupiers and lead on the sustainability agenda.
Key Result Areas/ Main Responsibilities:
Knowledge, Training, Education and Work
Experience Requirements:
1. Set and manage operational procedures and processes for the Facilities Team and Desirable:
Essential:
continuously review to ensure best practice and statutory compliance
 Knowledge of Data
 Hold the appropriate
2. Ensure all keys and security access control is managed professionally and tightly
Protection and
SIA license or
3. Deliver on all Night Duties assigned by the Head of Facilities (as per Night duties
powers of arrest
willingness to work
listed separately)
 leadership qualities
towards
4. Manage and develop contingency Emergency Plans in conjunction with Liverpool ONE
 Previous retail or
 BICS Cleaning
Management
leisure experience
qualification or
5. Ensure accurate recording and logging of anti-social behavior and other incidents,
 Attendance on
equivalent
and where necessary, prepare evidence for court
Project Argus &
 Commercial
6. Manage and report on incidents, including delegation of tasks and analysis of
Griffin Courses
awareness, business
incidents
acumen
7. Take responsibility for ensuring the toilet barriers are emptied and that the change
 Relevant previous
machine is emptied set up and ready for business in line with financial
facilities
8. procedure and regulations
management,
9. Ensure all Liverpool ONE access and maintenance equipment is cleaned and used
security or cleaning
only by fully trained and competent individuals and any faults are logged and
experience
reported to Facilities Manager (Floater)
 IOSHH Managing
10. Monitor all Contractor works ensuring compliance with submitted Risk Assessments &
Safely or willingness
Method Statements
to work towards
11. Responsible for the general Facilities Operation including the supervision of Facilities
 IT literate
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Supervisors and Facilities Team Members
12. Ensure that everyone delivering a service on behalf of Liverpool ONE including the
Customer Support Team, Cleaning and Waste Team and Gardeners, live the Liverpool
ONE brand and fully understands the ambassadorial role they play
13. Manage the team’s rotas to ensure effective staffing levels at all times optimizing
resources
14. Provide leadership and encouragement to the Facilities team to ensure the
development of Team Members to meet business and personal objectives whilst
identifying appropriate training requirements and constantly monitor accordingly
15. Undertake Performance Management Reviews for the Facilities Supervisors including
Training, Appraisals and Absence Management etc.
16. Responsible for the Nights operation of Liverpool ONE’s Control Room ensuring
service and safety across the scheme at all times
17. Oversee and provide leadership to the Control Room Team in emergency situations
including fire and bomb incidents, providing support to Control Room Team and
direction to the Facilities Supervisors
18. Maintain Control Room security and monitor life support systems, highlight faults and
arrange necessary repairs with M&E Contractors
19. Responsible for keeping up to date with Data Protection and ensuring Control Room
compliance at all times
20. Ensure emergency contact details are held by Control Room and are regularly
updated
21. Responsible for ensuring the cleanliness of all areas of Liverpool ONE, leading the
Facilities Team to ensure an effective cleaning schedule is in place at all time
22. Assist customers and occupiers with their enquires and maintain high standards at all
times whilst providing a first-hand response to customer comments, developing and
amending working practices where necessary to prevent reoccurrence
23. Forge and maintain positive relations with occupiers and assist with initiatives led by
Liverpool ONE management
24. Contribute generally to Liverpool ONE Management Company Limited supporting its
brand vision, values, aims and objectives, ensuring that consistent best practice is
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 Ability to manage
performance
Job Standards and Requirements:
Desirable:
Essential:
 Excellent Customer
Services Skills
 Flexibility to work 4
on 4 off shift pattern
 Strong customer
focus
 Calm under pressure
 Team Player
 Able to use own
initiative
 Excellent
communicator at all
levels
 Self motivated
 Organised and
meticulous
 Confidential
 Mature Outlook
 Influential
 Proficient decision
maker
 To be fair but firm
 Live and deliver the
Liverpool ONE brand
adopted
25. To ensure that own skills and professional knowledge is continually developed in line
with business requirements
26. Familiarise yourself and adhere to all Liverpool ONE’s policies and procedures
27. Undertake any other responsibilities as required to meet the needs of the business
and as may be agreed by the Head of Facilities
Reviewed by:
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Date
Approved by: