(Behind the Orange Doors)
Public Storage
• Founded in 1972 as a REIT
• Over 2,100 locations in 38 states
and 7 European Countries
• $2 billion revenue; S&P 500;
Forbes 2000
Skillsoft Experience
• Dunkin Brands
– Director of Global Training
• Over 50 custom courses
• Public Storage
– VP of Learning & Development
• 22 skillsoft catalog courses
• 27 custom courses
Public Storage Field Organization
• 2 Zones
• 6 Divisions
• 33 Regions
• 205 Districts
How We Developed This Program
We engaged a subject matter expert team of top talent ranging from a newly hired DM to
a 12+ year veteran RM.
How We Defined Our Competencies
The L&D team, along with our Subject Matter Experts, identified and categorized DM
Competencies for training, based on metrics and behaviors that drive business
results:

Sales

Collections

Occupancy

People

Expense Control
List of Online Courses for District
Managers
1. Supervisor and Manager Sexual Harassment
Awareness (Compliance) – 2.5 hrs.
2. Drug and Alcohol Awareness (Compliance) –
2.0 hrs.
3. Basic Business Skills to Get You on the Fast
Track – 2.5 hrs.
4. Interviewing Skills – Behavioral Interviewing –
2.0 hrs.
5. Business Coaching – 2.5 hrs.
6. Managing Upward Relationships – 3.0 hrs.
7. Competitive Factors in Strategic Marketing –
2.5 hrs.
8. The Fundamentals of Business Execution –
2.0 hrs.
How We Developed the Program
•
Posed the following questions:
1. What are the main functions of an Regional
Manager?
2. How does a Regional Manager spend their time?
3. What competencies/skills should a Regional
Manager have to be successful?
What are the Main Functions of
a Regional Manager?
• People Development
• Field Execution
• Financial Business Results
• Operational Efficiency
Core Business Fundamentals
and Competencies
PEOPLE
MANAGEMENT
BUSINESS
EXECUTION
• Leadership
• Strategic Thinker
• Effective
Communicator
• Visionary
• Training and Coaching
• Change Agent / Leader
• Relationship and Team
Building
• Gather, understand
and translate financial
information to
business results
• Analytical and
Financial Acumen
SALES
• Create Customer
Loyalty
• Customer Focus
People Management Coursework
• Managing High Performers – Creating a Retention Strategy
• Managing Managers
• Managing for High Performance
• Managing the Change Process
• Foundations of Leadership
Business Execution Coursework
• Balanced Scorecard – Corporate Strategy
• Fundamentals of Critical Thinking Within Organizations
• The Culture and foundations of Business Execution
• Thinking Strategically
Sales Coursework
• Sustaining Competitive Advantage
• Excellence in Service – Creating an Exceptional
Service Environment
Regional Manager Courses
Experience with Skillsoft
• Easy to use
• Comprehensive library of Courses
• Solution - Based
SkillPort™ Learning Management System
Proving Value for Over 2,000 Customers
• A reliable, scalable SaaS LMS that’s capable of delivering learning to
large, global audiences
– SaaS approach maximizes flexibility and minimizes burden on internal IT
resources
– Supports a variety of learning assets: self-study courses, virtual classes,
books, simulations, videos and mentoring for formal or informal learning
– Learners can quickly pinpoint relevant content using Search & Learn™ or
the catalog
– Localized interfaces
available in 10
languages
– Native support for offline
play of courses and results
synchronization for SkillSoft
courses
– Add-On Modules
include ILT and
Advanced Reporting
SkillPort 7.0
SkillPort MyPlan
Single Path Learning Program
• Examples of Programs
with Different
Completion Types
– Forced order
– Any order
– Elective
• Forced order
– All previous courses are
implied pre-reqs
• Any order
– No pre-reqs, courses
can be completed in any
order
• Elective Set
– Complete set number of
courses
Forced Order
Any Order
Elective
Course 1
Course 1
Course 1
Course 2
Course 4
Course 2
Course 3
Course 5
Course 3
Course 4
Course 3
Course 4
Course 5
Course 2
Course 5
Multiple Path Learning Program
“Learning Program within a
Learning Program”
Forced Order
Complete all
courses in order
Course 1
• Set different completion
types for groups of
Learning Events
Course 2
Elective Set
– Forms learning paths
Choose a path and
complete all courses in
path
Any Order
Any Order
Course A
Course C
Course B
Course D
Optional Set
Optional - complete any
Learning Events
Book A
Job Aid
KnowledgeCenters
Technology, tools, and content assets combined to create
customized learning portals for targeted groups of learners.
– Targeted content and Learning
Roadmaps
– Featured Topics and links to
external resources
– Business Impact, Challenge
Series, Learning Sparks, Practice
Labs, Projects, and Simulations
– Access to Books24x7, Mentoring
services and more
– Customize your KnowledgeCenter
to match your business needs
using KnowledgeCenter Editor
The Books24x7 On Demand Platform
An intuitive Web-based interface
Patented search technologies
Bookmarks and notes
Customizable RSS feeds/email alerts
Personal folders
Corporate Folders and Corporate Topic
Trees to connect resources to corporate
initiatives
Easy access/implementation options
Books24x7 On the Go™ mobile access
Seamless access from a portal or
learning management system
Portal integration utilizing Web services
technology
www.skillsoft.com
Blended Solutions
• SkillBlends and BLTs
• Solution Services
Comprehensive Services & Options
SkillSoft
Advises
Core Services:
Learning Consultants
Application Engineers
Customer Support Desk
Customer’s
Learning
Strategy
SkillSoft
Executes
Fee-For-Service:
Enterprise Program Management
Blended Learning Services
Shared Services Administration
Product Support Services
Learning Consultants
Core Service Offerings
•
Program Design
– Help establish program objectives and implementation strategies aligned with
organizational business goals
•
Curriculum Design
– Advise on learning program design and development
•
Technical Planning
– Coordinate resources for deployment and integration
•
Marketing and Communications
– Recommend use of Client Community resources
to reach identified target audiences
•
Administrative Processes
– Provide access to administrator training to leverage
robust platform capabilities
•
Reporting
– Recommend reporting and review plan design to identify trends and track
behaviors
•
Performance Measurement
– Facilitate regular Program Reviews of defined business metrics using data analysis
to measure success
Solution Services: Expanded Capabilities
Strategic
Tactical
Enterprise Program Management
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Shared Services Administration
•
•
•
•
•
Business Unit Alignment
Business Process and Operations
LMS and OLSA Project Management
Marketing and Communications
Reporting and Trend Analysis
Standard SkillPort Admin Functions
Batch File Design and Processing
Custom Report Design/Production
Content Mapping to Competencies
Customized Marketing Templates
Targeted
Practical
Blended Learning Services
Product Support Services
Program Design and Asset Selection
ILT Vendor Management
Logistics/Participant Management
Communications and Coaching
Progress Tracking and Reporting
Custom Job Impact Surveys
•
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Priority Help Desk Support
Customized Product Training
Dialogue Design Consulting
Virtual Classroom Presenter Skills
SARM and ILT Configuration/Admin
Summary
A Little Planning
+ The Right Content
+ The Right Delivery Options
= The Perfect Training Solution
Open Forum
• Your Solutions
• Your Questions
• Thank you!