Lesson 2
Developing Human
Relations Skills in the
Workplace
Next Generation Science/Common Core Standards Addressed!
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SL.11-12.5 Make strategic use of digital media (e.g.,
textual, graphical, audio, visual, and interactive
elements) in presentations to enhance understanding
of findings, reasoning, and evidence and to add
interest. (HS-PS1-4)
Bell Work!
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Explain the importance of developing
human relations skills.
Recognize personality styles in
people.
Identify skills wanted by employers.
Discuss some personal qualities
employers desire in employees.
Terms
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Authoritarian
Cooperative skills
Compromiser
Contributor
Democratic
Distracter
Dominator
Elaborator
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Encourager
Follower
Human relations
skills
Information-giver
Informationseeker
Integrator
Laissez-faire
Manipulator
More terms
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No-show
People skills
Personal conflict
Personality
Protester
Opinion-giver
Opinion-seeker
Recognitionseeker
Interest Approach
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What people skills do you possess?
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Why are these traits important?
Why are people skills important
in the workplace?
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People skills or human relations
skills are important abilities that
help people work together and
get along.
Leadership for others to follow
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Be committed to doing the best job
possible.
Surround yourself with quality people.
Have a cheerful, pleasant attitude.
Don’t pass the buck.
Admit your mistakes or the fact that
you don’t know the answer.
Avoid negative criticism of co-workers.
Leadership for others to follow
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Stand up for your beliefs.
Be open-minded.
Be diplomatic.
Keep a positive mental attitude.
Develop a professional, energetic image.
Be a team player.
Treat coworkers as you want to be treated.
Do various personality styles
affect the workplace?
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Personality can be defined as the
collection of one’s distinctive
individual qualities.
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It is the way a person thinks,
functions, and relates to others.
Types of personalities.
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Dominator - one who likes to control a
group.
Compromiser - one who sees all sides
of an issue.
Follower - one who watches, listens,
and usually follows the group.
Protester - one who speaks out
strongly against issues.
Types of personalities
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Encourager - one who gives hope,
courage, confidence, and support.
Integrator - one who removes barriers.
Contributor - one who likes to share
information and initiate projects
Opinion-seeker - one who likes to get
other people’s opinion.
Types of personalities
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Opinion-giver - one who constantly
provides his or her own opinion.
Information-seeker - one who wants to
seek out the facts and information.
Information-giver - one who always
has answers to questions.
Elaborator - one who wants to see
everything completed to detail.
Types of personalities
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Recognition-seeker - one who is
always seeking recognition.
Distracter - one who does silly or
foolish things for attention.
No-show - one who does not show up
for events or activities.
Three styles of leadership.
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Authoritarian: leadership style which
favors blind submission to authority.
Laissez-faire: leadership style or
personality which lacks direction or
interference.
Democratic: leadership style that
favors democracy and social equality.
Personal conflict - difference between
two people that disrupts progress.
Causes of Conflict
Poor communication
 Low self-esteem
 Stress or a stressful environment
 Bad decisions or poor judgment
 Holding grudges
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What skills do employers want
in their employees?
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achiever
anticipation
positive attitude
commitment
command
competitiveness
courage
credibility
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dedication
dependable
discipline
drive
empathy
ethics
focus
ideation
What skills do employers want
in their employees?
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knowledge
loyalty
organization
responsible
self-confident
team player
values
Other employability skills
personal management skills
 teamwork skills
 academic skills
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What qualities do employers look for
in an employee?
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Positive attitude
Cooperative
Dependable
Trustworthy
Hard working
Respectful
Diligent
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Committed
Handle criticism
well
Dress appropriately
Have initiative
Have respect for
authority.
Review/Summary
Why are people skills important in
the workplace?
 Do various personality styles affect
the workplace?
 What skills do employers want in
their employees?
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Review/Summary
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What types of qualities do
employers look for in an
employee?