Summary Slide
 Night Audit
 Night Audit Duties
 Date Roll
 Night Audit Deployment
 Night Audit Reports
 Diagram–Room/Tax Posting
 Diagram–Outlet/Ancillary Posting
 Diagram–Shift Closing
 Hotel Performance Report
 Diagram–Performance Report Part 1
 Diagram–Performance Report Part 2
 Ancillary Night Audit Duties
 Internet Exercise
Figure 10-1
Night Audit
The night audit department of the front
office is defined as the team that assumes
the role of reconciling a hotel’s daily
activities and transactions.
This department compiles a series of
reports and data into a report called the
night audit report for management
review.
Figure 10-2
Night Audit Duties
Generate the summary and statistical data
compiled into the night audit report.
Verify daily hotel transactions.
Assume responsibility for certain front office
functions, such as front desk and PBX.
In many cases, the leader of the night audit
team will serve as the Manager On Duty (MOD)
in the absence of senior management.
Figure 10-3
Date Roll
Hotels must designate a certain point in
the night, called the date roll, to establish
a change in date
The date roll must occur prior to the
earliest departures to ensure that all
applicable charges are posted in the guest
ledger.
It is not unusual for the date to roll
between 2 and 4 A.M.
Figure 10-4
Night Audit Deployment
The night audit team will vary in makeup
and composition depending on the hotel.
Generally, the night audit team will consist
of:
Night audit manager
Two to five auditors (depending on the size
of the hotel and the number of ancillary
operations)
One or two food/beverage auditors
(depending on the number of outlets)
Figure 10-5
Night Audit Reports
The night audit team’s primary
responsibility is to verify the posting of
charges within the guest ledger. This is
done by a series of reports.
Each report generated by night audit is
verified and documented to ensure
accuracy.
Why are these reports so important?
Figure 10-6
Night Audit Reports
The night audit reports vary by hotel, but
they often include:
Room rate posting report
Outlet/ancillary reconciliation report
Food and beverage potential report
Food/beverage audit report
PMS summary-posting report
Figure 10-7
Date: 8/6/01
Time: 1:55:39
Room #
427
507
513
515
610
726
789
819
833
949
1101
1500
SUB TOTAL:
Room and Tax Posted
Rm Type
NSK
NSK
SMD
SMD
SUITE
DDSM
DDSM
NSK
DDSM
SMD
NSK
SUITE
Occupancy Tax
Market Code Rate
$8.90
$89.00
AAA/99/c
$8.90
$89.00
ARP/01
$9.90
$99.00
Joneswed
$9.90
$99.00
Joneswed
$0.00
$0.00
Joneswed
$11.50
$115.00
123Corp
$11.50
$115.00
123Corp
$11.50
$115.00
123Corp
$13.50
$135.00
42cora
$9.90
$99.00
Joneswed
$13.50
$135.00
42cora
$35.00
$350.00
Walkin
$144.00
$1,440.00
Sate Tax
$5.05
$5.05
$5.61
$5.61
$0.00
$6.52
$6.52
$6.52
$7.65
$5.61
$7.65
$19.85
$81.65
Golden Bay Star H
Page #1 0f 15
Total
$102.95
$102.95
$114.51
$114.51
$0.00
$133.02
$133.02
$133.02
$156.15
$114.51
$156.15
$404.85
$1,665.65
Figure 10-8
Date: 8/6/01
Time: 1:58:39
Item
Code
Outlet
11 Breakfst
J Restaurant
11 Breakfst
J Restaurant
11 Breakfst
J Restaurant
12 Lunch
J Restaurant
12 Lunch
J Restaurant
12 Lunch
J Restaurant
22 Sundries
Gift Shop
24 Magazines
Gift Shop
23 Mints
Gift Shop
66 Shine
Shoe Shine
73 Clubs
Pro Shop
76 Glove
Pro Shop
SUB TOTAL:
Outlet/ancillary reconciliation report
Tax
Price
$12.00
$10.58
$8.95
$15.27
$6.98
$4.35
$2.95
$5.95
$0.95
$6.00
$895.00
$12.95
$981.93
$1.20
$1.06
$0.90
$1.53
$0.70
$0.44
$0.30
$0.60
$0.10
$0.60
$89.50
$1.30
$98.19
Golden Bay Star H
Page #1 0f 1
Total
$13.20
$11.64
$9.85
$16.80
$7.68
$4.79
$3.25
$6.55
$1.05
$6.60
$984.50
$14.25
$1,080.12
Figure 10-9
Date: 8/6/01
Time: 2:55:49
PMS Shift Closing
Shift #1
Golden Bay Star H
Page #1 0f 1
Credit Card
American Express
Visa
Discover
Diners/CB
Credit Card Total:
Amount
$3,254.32
$5,621.03
$1,244.75
$504.69
$10,624.79
Postings
J Restaurant
Gift Shop
Shoe Shine
Pro Shop
Posting Total:
Amount
$63.93
$10.85
$6.60
$998.75
$1,080.13
Adustments Total:
Paid Out Total:
Corrections:
Shift Total:
-$133.65
-$50.00
N/A
$11,521.27
Figure 10-10
Night Audit Reports
Additional reports include:
Credit Card Transaction Report
Arrival/Departure Report
No-show Report
Credit Limit Report
Comp Rooms Report
Out-of-Order Rooms Report
In-House Report
Message Report
Figure 10-11
Hotel Performance Report
Overall hotel statistics must be recorded and
summary reports generated that conform to
the USALI guidelines. The hotel performance
report is the most common form of this
summary.
The hotel performance report is reviewed
each morning by senior management and
department heads throughout the hotel. It
illustrates the revenue and occupancy
performance of the entire hotel.
Figure 10-12
Hotel Performance Report
XYZ Hotel Performance Report (200 Room Hotel)
Friday the 13th, 2001
Page 1 of 2
Market Segment Occupancy Room Revenue
Transient
Business
50
Pleasure
40
Sub-total 90
Group
Corporate 50
….Assoc.
10
Other
20
Subtotal
80
Other
Comps
5
OOO
0
Subtotal
5
Total
175
25%
20%
45%
25%
5%
10%
40%
Transient Avg. Rate = $150
($150.00 X 90) =
Total Trans. Revenue = $13,500.00
Group Average Rate = $135
($135 X 80) =
Total Group Revenue = $10,800.00
N/A
2.5%
2.5%
87.5%
Total Room Rev. $24,300
Gross Avg. Rate (24300/175)= $138.86
Net Avg. Rate (24300/170)=$142.94
Figure 10-13
XYZ Hotel Performance Report (200 Room Hotel)
Outlet
Friday the 13th, 2001
Page 2 of 2
Mr. Big’s Restaurant
Banquets/Catering Revenue
Breakfast Covers
Breakfast Ave. Check
Sub-Total Brkfst Revenue
Lunch Covers
Lunch Ave. Check
Sub-Total Lunch Revenue
Dinner Covers
Dinner Ave. Check
Sub-Total Dinner Revenue
Total Food Revenue
30
$8.95
$268.50
50
$12.95
$647.50
75
$15.95
$1196.25
Banquet Breakfast Covers
Banquet Breakfast Ave. Check
Banquet Lunch Covers
Banquet Lunch Ave. Check
Banquet Dinner Covers
Banquet Dinner Ave. Check
Total Banquet Revenue
0
0
30
$20.00
100
$45.00
$5,100.00
Audio Visual Revenue
$6200.00
Gift Shop Revenue
$3200.00
Game Room Revenue
$125.00
$2112.25
Mr. Big’s Lounge
Total Hotel Revenue (rooms,
Beverage Covers
120
catering and outlet/ancillary) = $41,305.75
Beverage Ave. Check
Total Expend. per Occ. Room
Sub-Total Beverage Revenue $268.5
(41305.75/175)= $236.03
Figure 10-14
Ancillary Night Audit
Duties
Hotels might employ their night auditors
in varying roles. Some of the individual
auditors may also operate the PBX
switchboard or front desk. Some even
perform security duties as needed.
The night audit manager assumes the role
of Manager On Duty. The MOD generates
the MOD report to document all incidents
and accidents.
Figure 10-15
Hotel Safety Internet
Exercise
While the MOD and other hotel employees
do all they can to ensure guest safety, the
guests also should be cognizant of these
issues.
Visit the following sites and learn more
about safety and security:
http://www.kevincoffey.com/hotelsaftety.html
http://www.freetraveltips.com/Hotels/Hotel11.htm
http://www.traveldirt.com/travelsafety/hotelsafety.htm
Figure 10-16