LDR 531 Final Exam
1) Which of the following is best defined as a consciously coordinated social unit, composed of
two or more people, which functions on a relatively continuous basis to achieve a common goal
or set of goals?
a.
b.
c.
d.
e.
party
unit
team
community
organization
2) Over the past 2 decades, business schools have added required courses on organizational
design to many of their curricula. Why have they done this?
a.
b.
c.
d.
e.
Managers no longer need technical skills in subjects such as economics and accounting to succeed.
There is an increased emphasis in controlling employee behavior in the workplace.
Managers need to understand human behavior if they are to be effective.
These skills enable managers to effectively lead human resources departments.
A manager with good people skills can help create a pleasant workplace.
3) Robert Katz identified three essential skills that managers must have to reach their goals.
What are these skills?
a.
b.
c.
d.
e.
technical, decisional and interpersonal
technical, human, and conceptual
interpersonal, informational and decisional
conceptual, communication and networking
human, informational and communication
4) __________ is a field of study that investigates the effect that individuals, groups, and
structures have on behavior within organizations for the purpose of applying such knowledge
toward improving an organization’s effectiveness.
a.
b.
c.
d.
e.
Organizational development
Human Resources Management
Organizational behavior
People management
Corporate strategy
5) What do the fundamental consistencies underlying the behavior of all individuals enable
researchers to do?
a.
b.
c.
d.
e.
observe human behavior
systematize human behavior
research human behavior
predict human behavior
detect human behavior
6) Which of the following is a generic term that covers a broad range of feelings that people
experience?
a.
b.
c.
d.
e.
Affect
emotions
moods
emotional labor
cognition
7) What term is used for intense feelings that are directed at someone or something?
a.
b.
c.
d.
e.
affect
cognition
moods
thoughts
emotions
8) If personality characteristics were completely dictated by __________, they would be fixed at
birth and no amount of experience could alter them.
a.
b.
c.
d.
e.
job satisfaction
heredity
environment
situations
religion
9) Which of the following are classifications on the Myers-Briggs Type Indicator?
a.
b.
c.
d.
e.
extroverted/introverted
sensing/intuitive
perceiving/judging
independent/dependent
thinking/feeling
10) Maria is dissatisfied with the way that her manager treats her. She has quit her job and found
a new position with another firm. How has she expressed her dissatisfaction?
a.
b.
c.
d.
e.
exit
voice
loyalty
neglect
social voice
11) You quietly continue to do your work when you know things will not improve. This is what
type of response to dissatisfaction?
a.
b.
c.
d.
e.
exit
voice
loyalty
neglect
social voice
12) A group
a.
b.
c.
d.
generates positive synergy through coordinated effort
generates greater outputs with no increase in inputs
is two or more individuals interacting and interdependent
engages in collective work that requires joint effort
13) __________ results in a level of performance that is greater than the sum of the individual
input.
a.
b.
c.
d.
e.
Synergy
Enthusiasm
Energy
Initiative
Inversion
14) What happens in the second stage of Tuckman's five stage model of group development?
a. Close relationships are developed.
b. The group demonstrates cohesiveness.
c. Intragroup conflict often occurs.
d. Groups disband.
15) Zach is devout and very active in his church. He is also a very dedicated employee. His
manager offers him a promotion, but the new role will require him to work Sundays. Zach would
like the promotion, but realizes that it would force him to miss some church activities. It is likely
that Zach is experiencing which of the following:
a.
b.
c.
d.
role conflict
role expectation
role perception
psychological conflict
16) Which role focuses on bringing about order and consistency by drawing up formal plans?
a.
b.
c.
d.
e.
leadership
management
task structure
initiating structure
none of the above
17) Which statement regarding leadership is true?
a.
b.
c.
d.
e.
All leaders are managers.
Formal rights enable managers to lead effectively.
All managers are leaders.
All leaders are hierarchically superior to followers.
Nonsanctioned leadership is as important as or more important than formal influence.
18) What are three situational criteria identified in the Fiedler model?
a.
b.
c.
d.
e.
job requirements, position power, and leadership ability
charisma, influence, and leader-member relations
leader-member relations, task structure, and position power
task structure, leadership ability, and group conflict
emotional intelligence, group orientation, and employee status
19) The reconceptualization of the contingency model by Garcia and Fiedler is called _____
theory.
a.
b.
c.
d.
e.
situational
cognitive resource
evaluative
leadership recognition
cognitive dissonance
20) Which path-goal leadership style leads to greater satisfaction when tasks are ambiguous or
stressful?
a.
b.
c.
d.
e.
directive
supportive
participative
mixed
reactive
21) According the Path-Goal Theory, what leader is friendly and shows concern for the needs of
followers?
a.
b.
c.
d.
e.
the achievement-oriented leader
the directive leader
the laissez-faire leader
the participative leader
the supportive leader
22) Phrases such as “more cultural diversity,” “many new entrants with inadequate skills,” and
“increase in professionals” are all examples of what force for change?
a.
b.
c.
d.
technology
world politics
nature of the work force
social trends
23) What is a goal of planned change?
a.
b.
c.
d.
e.
to change the forces of change
to alter the agents of change
to change employees’ responsibilities
to improve the ability to adapt to the environment
to alter the employees’ environment
24) Using covert influence to overcome resistance to change is called what?
a.
b.
c.
d.
e.
negotiation
cooptation
education
coercion
manipulation
25) If individuals resisting change are included in making change decisions in an attempt to gain
their support, what is this approach is called?
a.
b.
c.
d.
e.
cooptation
exploitation
manipulation
coercion
education
26) Which of the following is a characteristic of organizational control?
a. Formality orientation
b. Decision orientation
c. Team orientation
d. Managerial orientation
27) What term describes the key characteristic of organizational control that addresses the degree
to which employees are expected to exhibit precision?
a.
b.
c.
d.
e.
accuracy orientation
accountability
attention to detail
stability
reactivity
28) Power is
a. a means for leaders to achieve goals
b. defined by leaders' hopes and aspirations
c. a goal in and of itself
d. not an influence on leaders' goals
29) Leaders achieve goals, and power is
a. defined by leaders' hopes and aspirations
b. usually used by poor leaders
c. a means of achieving goals
d. a goal in and of itself
e. a strong influence on leaders' goals
30) The most important aspect of power is probably that it _____.
a.
b.
c.
d.
e.
is needed to get things done in an organization
is a function of dependency
tends to corrupt people
is counterproductive
involves control