GPS TimeTrack™
for Government Services
Business challenges
• Limited visibility
– It’s difficult to know where workers
are or what they are doing
– It’s difficult to monitor worker
safety
• Increased taxpayer visibility
and accountability
– Social media reports on workers
not being on the job
• http://kstp.com/news/stories/S147
8873.shtml?cat=206
• http://www.myfoxchicago.com/dpp
/news/Fire_Prevention_Bureau_In
spector_Investigated_for_Miscon
duct
• Compromised productivity
– Manual paperwork processing is a
hassle
– I don’t know how long my workers
and contractors are spending at
each job or on each task
2
Proprietary and confidential. All rights reserved. Xora, Inc.
How do I gain visibility?
• “My workers and contractors lack
accountability.”
• “I never have a quick answer for
customers and citizens when they
call in for status.”
• “If a customer says that my worker
didn’t show up, how do I prove
otherwise?”
• “How much time did we spend at
that last job?”
• “How do I keep my workers safe?”
3
Proprietary and confidential. All rights reserved. Xora, Inc.
How do I reduce costs?
• “I question the accuracy of our
timesheets.”
• “Cost coding is tricky and timeconsuming.”
• “We’ve been paying excessive overtime
to our mobile workers and contractors ”
• “Where do all those miles come from?”
• “Why is my gas bill so high?”
• “Tracking job costs has been difficult for
our Department”
• “How can I track inventory or materials
used in the field?”
4
Proprietary and confidential. All rights reserved. Xora, Inc.
How do I improve productivity?
• “How can I reduce slow paper-based
processes?”
• “Information we get from the field is
often inaccurate or illegible.”
• “Collecting paperwork from the field
is a nightmare.”
• “Manually entering timesheets and
job data is labor-intensive.”
• “Are workers taking the most efficient
routes?”
5
Proprietary and confidential. All rights reserved. Xora, Inc.
Expect real results
• Companies that use location-based
applications to manage their field operation
can:
– Reduce overtime by...........................13%
– Reduce fuel costs by..........................13%
– Increase fleet productivity by..............27%
– Improve service response times by....24%
– Reduce administration costs by.........75%
Aberdeen Group. (2007). The Impact of Location Based Services on Field Service.
6
Proprietary and confidential. All rights reserved. Xora, Inc.
Case study: Government Services
• Challenges
– Improve customer service by reducing wait
times
– Reduce liabilities in the field
– Gain more insight into workers day-to-day
activities
• Results
– Increased Visibility
• More efficient routing of workers
through GPS visibility
– Reduced Costs
• Reduced liability costs from $4M to
600K
– Productivity
• Reduced customer response time from
20 days to 3 days
7
Proprietary and confidential. All rights reserved. Xora, Inc.
City of Chicago - Building Inspections
• 13 bureaus use Xora: Construction, Plumbing, Refrigeration,
Ventilation, Electrical Wiring, etc.
• #1 Feature: Alerts
• Ensures shifts have been started and ended as expected
• Foolproof way of ensuring that work is being done
 Real-time view of activities and also serves as a
backup to existing payroll and job applications
8
Proprietary and confidential. All rights reserved. Xora, Inc.
Building Inspections (cont.)
• 3 groups using the web portal
 Manager
• Runs overall operations
• Periodic checkups with supervisors to ensure operational
smoothness
 Individual Supervisors
• Ensure that workers in their team are where they’re supposed to
be
• Handle the scheduling of all incoming work
 Mobile employees self-service
• Dispatch list of all jobs a week in advance to their phones
9
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Streets and Sanitation
 Tow truck drivers
• Tow and relocate vehicles
 Traffic Patrol
• Clean up traffic accidents,
distribute cones, etc.
• Hours worked are logged through Xora
application on the phone (backs up card
swiping time system)
10
Proprietary and confidential. All rights reserved. Xora, Inc.
Streets and Sanitation (cont.)
 Supervisors
• Receive calls from customers
and use the system to verify
their employees’ whereabouts
• Periodic checkups
 911 Dispatchers
• Live location map on 50”
plasma TV refreshes all day
• Dispatchers always have realtime view of whom to dispatch
closest to emergency
11
Proprietary and confidential. All rights reserved. Xora, Inc.
Consumer Services
• 4 teams have phones with Xora software




Gas meter readers
Grocery store price checkers
Truck scale weight enforcers
Handlers of consumer complaints regarding home repair
fraud, landowner/tenant issues
• Conduct anywhere from 2 to 50 jobs in a day. Hours worked are
logged through the Xora application on the phone
• Real-time information and job performance analysis allows
more jobs to be performed per week.
12
Proprietary and confidential. All rights reserved. Xora, Inc.
Consumer Services (cont.)
Benefits
• Increased productivity
– Higher employee awareness
– Faster responses to complaints from Citizens
• Safety
– Able to pull up report proving which employee ran a
red light
– Know locations of employees in crime ridden areas
• Automated Data Capture
– Accurate data logged in real-time
13
Proprietary and confidential. All rights reserved. Xora, Inc.
City of Chicago
Department of Transportation
• 10 divisions have phones with Xora software
– Concrete, asphalt, street signs, green streets, engineers,
50/50 sidewalk program, etc.
• Real-time worker and contractor location tracking
• Supervisors use alerts to verify shifts have been
started on-time and at the location
14
Proprietary and confidential. All rights reserved. Xora, Inc.
Department of Transportation (cont.)
Benefits
• Increased productivity
 Workers much more accountable for their
output
• Asset and materials tracking
 People had been stealing asphalt – not
anymore
• Safety
 Sign falls down (such as in a school district)
– dispatch closest worker to fix ASAP
• Communication
 Vastly improved between coworkers and
with the field
15
Proprietary and confidential. All rights reserved. Xora, Inc.
Dept of Revenue
• Business licensing
Benefits
 Workers travel to various
locations, checking
licenses and issuing
citations if necessary
•Increased productivity
•People can no longer take 2 hour
lunches
•2-3 more jobs done per week
•Proof of Services - Analyze locations
and times to “make sure it all gels”
• Workers and contractors
log hours worked through
Xora application on the
phone
16
Proprietary and confidential. All rights reserved. Xora, Inc.
Dept of Revenue – Street Ops
• Parking meter
inspectors
•
Parking
enforcement
•
Mechanics
Benefits
•Increased productivity
•Automatic job dispatch and
tracking has increased productivity
by at least one additional
inspection/collection per worker
per day
• Workers and contractors
log hours worked through
Xora application on the
phone
17
Proprietary and confidential. All rights reserved. Xora, Inc.
Other Departments using Xora
• Department of Zoning
– Faster response to 311 calls and more precise investigator dispatch
 Department of Water Management
 Track and report on work in progress
 Department of Housing
 Go from paper to electronic timesheets
 Workers start from home instead of coming to the central office to punch
in
• Department of Environment
 Go from paper to electronic timesheets
 Productivity increase by 15%
18
Proprietary and confidential. All rights reserved. Xora, Inc.
Other Departments using Xora
 Department of Children and Youth Services
 Track case workers in the field and document their visits
 Increased accountability and field productivity
 Department of General Services
 Inspector tracking of activities performed at public facilities
 Proof of visit and accurate measurement of job performance
 Used to reward better performing employees
 Department of Public Health
 Track and time restaurant inspections
 Schedule visits
19
Proprietary and confidential. All rights reserved. Xora, Inc.
Other Departments using Xora
 Department of Animal Care and Control
 Track Animal Control Inspectors
 Dispatch 311 calls to appropriate inspector based on location
 Improved response times to citizen complaints
 Fire Department
 TV reports showed reported fire department workers taking excessively
long lunch breaks and using work time for personal errands
 Xora eliminated need for central office visit to punch in
 Increase accountability to department managers and taxpayers
 Park District
 Real-time location tracking of field workers
 Increased productivity. Also used as a safety tool
20
Proprietary and confidential. All rights reserved. Xora, Inc.
How Xora can save you money
Workers + XRoutes ROI Calculator
Enter your company's values into the white spaces!
Mobile Workers
Office Workers
Num ber of
Em ployees
25
1
Hourl y
Salary
$ 20.00
$ 15.00
Work
Weeks/Year
50
50
ANNUAL SAVINGS
Your com pany's
ROI
Accurate tim e entry and overtim e reduction
Number of hours saved per w eek per employee
Dollars saved annually per employee
Dollars saved annually
5
Typical ROI for a
com pany your size
$
$
5
5,000
125,000
$
$
5
5,000
125,000
$
10
7,500
$
10
7,500
$
$
1000
10%
100
1.00
125,000
$
$
1000
10%
100
1.00
125,000
Paperw ork and data entry tim e reduction by office w orkers
Number of hours saved per w eek per w orker
Dollars saved annually
10
Fuel savings, m ileage reduction due to optim ized routes
Average miles driven per driver per w eek
Percentage of miles saved per driver per w eek
Miles saved per driver per w eek
Vehicle cost per mile
Dollars saved annually
1000
10%
$
1.00
More Jobs/Deliveries due to extra tim e available per route
Average revenue per delivery
Number of extra deliveries per w eek per w orker:
Dollars saved annually
$
50.00
5
$
TOTAL ESTIMATED ANNUAL SAVINGS
COSTS
One tim e upfront costs
$
50.00
5
312,500
$
$
$
570,000
$
570,000
Per Phone
Sprint Nextel handsets
Accessories - eg: Vehicle Battery chargers
Xora GPS TimeTrack setup fee
Recurring m onthly charges
$
89.00
$19.99
$ 24.99
$
$
$
2,225
500
625
$
$
$
2,225
500
625
Sprint Nextel data plan
Xora GPS TimeTrack cost
Xroutes License Fees
$
$
$
$
250
500
625
$
$
$
250
500
625
TOTAL ESTIMATED FIRST YEAR COSTS
NET FIRST YEAR SAVINGS
$
$
19,344
550,656
$
$
19,344
550,656
NET SAVINGS FOR SUBSEQUENT YEARS
$
553,506
$
561,003
10.00
$19.99
$ 24.99
Xroutes - Route Optimization powered by XORA
21
50.00
5
312,500
Proprietary and confidential. All rights reserved. Xora, Inc.
GPS TimeTrack overview
• GPS tracking gives you visibility into the location and activity of your
mobile workforce
• Wireless data collection helps you to control costs
• Job dispatch allows you to make more informed decisions about who
to send to what job
22
Proprietary and confidential. All rights reserved. Xora, Inc.
How does it work?
• Workers carry GPS-enabled mobile phone or vehicle installed device
• Managers view location and activity on secure web portal or receive
alerts via SMS or email
23
Mobile Team
Dispatchers
Handset with Xora application
PC with Internet connection
Proprietary and confidential. All rights reserved. Xora, Inc.
Gain visibility
• Enforce accountability
• Make better routing and
dispatching decisions
• Ensure worker safety
• Provide better customer
service
• Limit unauthorized
vehicle use
• Reduce mileage
24
Proprietary and confidential. All rights reserved. Xora, Inc.
Control costs
• Use handset as a “location-aware” time
clock
• Workers clock in/out of shifts and breaks
– Time and location (GPS) stamped
– Tamper-proof
25
Proprietary and confidential. All rights reserved. Xora, Inc.
Improve productivity
•
Workers clock in/out of jobs
– Time and location (GPS) stamped
– Tamper-proof
•
FlexFields™ enable job data collection and
coding
–
–
–
–
•
•
26
Drop down lists
Alphanumeric
Numeric
Barcode scanned
Smart Job Zones™ provide automated job
tracking based on handset entering a specific
area
JobPix™ allows pictures to be taken for proof of
visit, work done, materials delivered
Proprietary and confidential. All rights reserved. Xora, Inc.
Job End
9-15-07,
08:23:51
Job No: 3443-B
Injury:
Yes
No
Improve fleet efficiency
• Speeding alerts
• Mileage capture (odometer
versus GPS miles)
• Reduce fuel consumption by 15%
• Reduce engine wear by 80%
• Lower emissions
27
Proprietary and confidential. All rights reserved. Xora, Inc.
Integrate seamlessly
•
•
•
•
28
Pre-built Integrations
–
No developer expertise needed
–
Fixed functionality
–
Supported Systems: ADP, Quickbooks, other
payroll systems
Xora Data Shuttle
–
Customer IT help required
–
Other system must be open
–
Client installed integration client
–
Pre-built ODBC, flat file integration
–
Customer ability to pull data locally into any local
system
Xora Web Service API’s (XAPI)
–
Customer or Partner Developer Expertise
Required
–
Other system must be open
–
Industry standard SOAP API’s
–
Customer ability to pull data locally into any
system
Cast Iron Middleware Integration (coming soon)
–
Customer IT help required
–
Other system must be open
–
Pre-built templates with over 200 open systems
–
Additional development and monthly fees apply
Proprietary and confidential. All rights reserved. Xora, Inc.
TimeTrack Gold
Detailed job tracking, advanced alerting and rich multimedia features.
•
GPS Location Tracking
–
•
Wireless Timecards
–
•
Set overtime limits. Receive alerts before and after a worker enters
overtime
Advanced Alerting
–
29
Attach photos to job forms to confirm deliveries, capture signatures, or
prove work was done
Overtime and Shift Type Controls
–
•
Send job details to workers' phones, and receive automatic updates from
workers when job statuses change
Multimedia
–
•
Create custom job statuses and forms that map to your workflow
Enhanced Dispatching
–
•
Record job start and stop times
Powerful Job Tracking
–
•
Mobile phones become location-aware, tamper-proof time clocks
Job Activity Tracking
–
•
See the locations of your workers on a real-time map
Create alerts so you know when workers enter or exit specific areas, start
or end shifts outside of a marked job zone, and more
Proprietary and confidential. All rights reserved. Xora, Inc.
Other Xora solutions
• GPS TimeTrack for Vehicles
– Real-time GPS location tracking
– Hard-mounted GPS unit
– Ignition on/off sensor plus 4 switched inputs
• GPS TimeTrack for Assets
– Battery powered GPS asset tag
– Monitor high-value assets
• XRoutes Route Optimization
– Automate route planning and improve operational
efficiency up to 30%
– Calculates optimized routes based on parameters
such as number of vehicles, time windows, number
of depots and more
30
Proprietary and confidential. All rights reserved. Xora, Inc.
Recommended phones
• Best low-cost option: Motorola i365*
–
–
–
–
Nextel Direct Connect features
Bluetooth wireless technology
Multimedia messaging service
Speakerphone
• Best ruggedized option: Motorola i680*
–
–
–
–
Nextel Direct Connect features
Enhanced push-to-talk capabilities
Meets military spec standards
Rubberized molding
• Best Smartphone option: RIM 8350*
–
–
–
–
Nextel Direct Connect features
WiFi support
2 Megapixel camera
Integrated advanced media player
*For optimal performance, we recommend an extended life battery and car charger for all devices.
For a full list of TimeTrack supported devices, visit: http://www.xora.com/xdl/matrix.php
31
Proprietary and confidential. All rights reserved. Xora, Inc.
Why choose Xora?
• Experience
– #1 location enabled mobile
business application provider
– Over 16,000 customers in nearly
all industries
• Ease-of-use
– Out-of-the-box usability
– Built for your industry
• Customer support
– Free training
– Customer support available 24/7
32
Proprietary and confidential. All rights reserved. Xora, Inc.
Getting started is easy
1. Select TimeTrack-compatible devices for your
mobile team
2. Download the Xora software to each device
3. Log in to the Web portal
4. Attend a free product training. The trainer will
explain:
1. How GPS works
2. How to keep TimeTrack up-to-date so you can take
advantage of the latest product functionality
3. How to get the most out of your TimeTrack
purchase
33
Proprietary and confidential. All rights reserved. Xora, Inc.
In summary
• Gain visibility
– Better decision-making capability
– Provide proof of service
– Enforce worker accountability
• Reduce costs
– Control overtime
– Manage mileage/gas costs
– Improved estimates for future jobs
• Improve productivity
– Automate paperwork
– Better utilize workers
– Get more jobs done each day
34
Proprietary and confidential. All rights reserved. Xora, Inc.