VoIP WITHOUT COMPROMISE
Verizon Voice over IP
Presenter
Date
PTE16211 01/15
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
1
Growing Businesses Need
More Capable, Diverse Communications
Globalization and the growing adoption of cloud services is creating a need for
advanced global networking to meet evolving communication requirements.
Today’s businesses are challenged to find cost-effective ways to grow
their business:
Creating a more efficient
collaboration between
remote locations.
Seeking better ways to
support and manage
current and future
communications
Patching together service
providers to enable geographic
reach and portfolio of services
to enable communications and
collaboration they need.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
3
Customers Expect
A More Convenient, Reliable Experience
A growing number of customers expect more from their
interactions with businesses:
Communicate with businesses
when, where, and how they want.
Utilize rich, mobile communication
and collaboration services.
Experience flexible, reliable, and
interactive customer service.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
4
Today’s Business Communications
Can be Complicated
Customers are struggling to juggle with Unified messaging, video, audio,
web conferencing… making communication demands no simple task as IT
faces its own challenges:
•
Individual end-user demands from different
business units
•
Network requirements are increasing while IT staff
is decreasing
•
It’s difficult to justify system replacement costs.
•
They’re expected to improve customer service and
reach while consolidating operations.
•
Accommodating growth means added complexity
from multiple networks and providers.
•
They’re already required to provide global reach
and depth of services as needed by their business.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
5
Businesses Need
a New Approach to Communications
Businesses need a solid foundation for communications today, to enable
the robust communications they’ll need tomorrow:
•
Efficient collaboration between remote locations.
•
Successfully execute go-to-market strategies.
•
Adapt to the changing market conditions.
•
Control operational expenses.
•
Improve customer service/reach.
•
Create business continuity plans for the network.
•
Simplify multiple networks and providers.
•
Enable a platform for future technologies.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
6
VoIP Is the Platform
For Communications Growth
By implementing VoIP, businesses can:
•
Scale technology when, where, and how
business needs change.
$85.1B
•
Customize business continuity plans with
flexible design and configurable features.
•
Forecast of the combined
business and residential VoIP
services market by 20171
Drive cost savings with local and long
distance capacity sharing.
•
Justify costs for replacing outdated,
high-maintenance phone systems.
•
Build a foundational path to
Unified Communications.
Sources:
1. Infonetics Research VoIP services market getting boost from cloud telephony, hosted UC, SIP trunking. April 2013
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
7
VoIP: The Foundation For
Unified Communications and Collaboration
Legacy telephony /
messaging platforms
New UC&C platforms
and solutions
VoIP deployment projects are driven by the
increasing popularity of applications such as
mobility, rich collaboration, videoconferencing,
and telepresence etc.
“The worldwide unified communications and collaboration (UC&C) market is increasingly facing changes
emanating from what IDC calls the "3rd Platform" of IT growth and innovation—built on mobile devices,
cloud services, social business applications, and big data / analytics.”
Sources:
IDC: The Unified Communications and Collaboration Market Moving Forward, November 2013.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
8
Verizon Provides VoIP
Without Compromise
We remove the limitations of having to
choose between international reach and
depth of service.
We provide a robust portfolio of VoIP
services combined with expansive network
reach, enabling businesses to scale when,
where, and how they need.
Now you can expand connections
to more people in more places on
your terms.
“Geographic reach remains a key evaluation criterion for global network service providers, including
both breadth of reach into emerging markets and depth of coverage in established markets.”
Sources:
Gartner. Magic Quadrant for Global Network Service Providers March 2014
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
9
Verizon VoIP Trunking Services
Helping You Realize Cost Savings Opportunities
Shared
Capacity
IP Routing
Design
Pricing Plans
Administrative
Tools
Burstable Enterprise
Shared Trunks
(BEST) Feature
VoIP IP Enterprise
Routing (VIPER)
Multi-Site,
Multi-Country
Deployment
Verizon VoIP
facilitates value and
cost control at
various levels across
the organization.
Reporting
Share local and long
distance trunks across
your regional
enterprise; not just at
hub sites.
Enabling call cost
reductions for calls
to other VoIP
customer VIPER
enabled locations.
BEST+
Intra-company OnNet Routing
Provides a costeffective means to
handle unexpected
spikes in call volumes.
Enabling call cost
reductions for calls
between your
enterprise locations.
Centralizing control
of the enterprise
traffic and reducing
the number of
trunks required.
Shared Long
Distance Minutes
Provision tiered
concurrent calls and
share the long
distance minutes
across sites.
Converged Access
Leverage converged
voice and data access
to gain efficiencies.
Detailed traffic reports
can help you fine-tune
network utilization,
including reduction of
concurrent calls
at each site.
Management
Dashboard
Integrated Access
Console provides
access
to features such as
call forwarding and
intercept, allowing
more control
during those
unplanned outages.
Sufficient call capacity, site bandwidth, and Integrated Communications Package required for BEST/BEST+.
Call resources can be shared/increased between your U.S. or European sites. Terms and conditions apply.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
10
Verizon VoIP Trunking Services
Streamlining Your Day-to-Day Operations
Helping transform how you manage your business:
Design / Implementation
Service Management
Customer Support
• Leverage enterprise-level
concurrent-call capability to
reduce site-level concurrentcall definition.
• Monitor local/LD concurrent
call utilization across your
enterprise to help improve
performance.
• Leverage our 24x7
specialized VoIP repair
and engineering teams.
• Implement VoIP at virtually all
your sites, including call
centers with auto dialers
around the globe.
• Manage features quickly and
easily via a customer
administrator web portal
• Implement a centralized
design to centrally control
services across sites in region.
• Leverage cost savings from
VoIP Trunking services and
BEST to fund your CPE and
network transformation.
• Reduce move, add, change
requests with enterprise-level
concurrent calls.
• Implement multi-site, multicountry design to streamline
management / staffing
across borders.
• Log into the customer
administrator portal to
manage features.
• Submit and check status
of trouble-ticket reports via
phone or web.
• Leverage the help desk to
make move, add, changes
to your VoIP configuration.
• Consolidate vendor
management.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
11
Verizon VoIP Trunking Services
Enabling Organizational Efficiencies
Helping transform your support organizations:
Development and
Deployment
• Low-level design
documentation
• IP Trunking consultation and
integration with UC vendors
• Active participation on design
and migration calls
• Assistance with SBC design
and implementation
• Guidance with PBX
integration and creation of
test and migration plans
Accounts Payable
Contract Management
• Consolidate vendor payments
with a reduction in suppliers.
• Streamline contract views
across your locations with
global contracting.
• Leverage enterprise-level
features and shared minutes
to reduce the number of
billing elements.
• Streamline your cost
forecasting by implementing a
tiered pricing plan with
bundled long distance
minutes that can be shared
across your business to
create predictable billing
patterns.
• Simplify contract
negotiations with a common
pricing and discounting
structure
across regions.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
12
Verizon VoIP Trunking Services
Keeping Your Business Ready for Business
VoIP Business Continuity features have you covered with a multi-layer design approach
SIP Layer
Create virtual Trunk Groups to Verizon VoIP network
and establish routing/failover plan in the event of CPE,
access or Verizon network outages.
Network/Telephone
Number layer
Re-direct inbound calls in event of location-level outages
using call-intercept or call-forwarding options which can
be preconfigured and activated via web portal.
Access / Transport Layer
Add dual-circuit configurations, which allow customers
to automatically route traffic to alternate circuit in event
of failure on primary path. Consider leveraging Verizon
Wireless for backup access.
Customer Premises Equipment
Leverage high-availability router and IP PBX
configurations to maintain site survivability in event of
router or other equipment failure.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
13
Why Verizon VoIP
12 Years Experience
Designing, Implementing,
and Supporting
Business-Grade
VoIP Solutions
• 36% of Fortune 1,000
Healthcare companies.
Seven of of the top 10
• 28% of Fortune 1,000
Retail companies.
Seven of the 10
Demonstrated Scale
• 70,000 active VoIP sites
• Nearly 6 million telephone
numbers
• 100,000 + tel. numbers
(on average) ported onto
VoIP monthly
• More than 5,000 customers
around the globe
Commitment
to Innovation
• First-to-market,
innovative
IP-enabled feature BEST
• Multi-site, multi-country
centralized designs
• Leading reporting and
management tools
• 49% of Fortune 1,000
Finance companies.
Nine of the top 10
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
14
Verizon VoIP Solutions
Delivering Results for Businesses in 16 Countries
• Providing VoIP solutions to
major industries—financial
services, insurance,
manufacturing, healthcare,
real estate, retail, and more.
• Helping customers manage
CAPEX and OPEX, while
creating richer customer
experiences by deploying a
combination of solutions with
Verizon VoIP.
• Customized VoIP Solution
Examples:
– Combine customer
heterogeneous TDM PBX
and IP ready Telephony into
a Unified VOIP
environment.
– Leverage professional
services expertise to
transform customers VOIP
environment and to set the
foundation for centralized
UC&C deployment.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
15
Case Study:
Medical Staffing Company
IP Trunking Design
Customer Profile:
Customer Challenge:
• Large medical staffing firm with 80+ locations.
The company needed to reduce costs, adapt to
changing industry, and improve customer service.
Customer Strategy:
• Drive business efficiencies with improved IP Trunking design.
Verizon Solution:
• Migrated to a centralized IP PBX design.
• Centralization of core communication assets allowing
for reciprocal failover between data centers and load
sharing distribution.
• Added BEST feature and deployed just one concurrent call at
each remote site and remaining ports at the hub location
greatly streamlining network management and reducing total
trunks across the enterprise.
• Created administrator portal to closely monitor local/long
distance concurrent call port utilization across enterprise
during the peak busy hours.
• Leveraged Cisco UC&C (routing, scripting, and IVR
component) within the contact center environment using
professional services support for helpdesk environment.
RESULT:
Increased IP Trunking flexibility and improved overall business agility.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
16
Case Study:
National Retailer
IP Trunking with BEST
Customer Profile:
Customer Challenge:
• Large U.S. retailer with 6,000+ stores.
The company had an average of 14 local telephone
lines per store and customers were still getting busy
signals. They also needed to centrally manage local
services across their enterprise.
Customer Strategy:
• Eliminate busy signals and reduce costs with new telecom.
Verizon Solution:
• Verizon IP Trunking leverages VoIP for features such as
Inbound Failover, where calls are automatically forwarded
to another IP address for business continuity and
disaster recovery.
• Deployed a cost-effective IP PBX design with direct SIP
connectivity to avoid purchase of TDM gateways.
• Retailer manages voice services across their enterprise via
centralized IP Trunking design and management.
• An expansive local footprint enabling a high local hit rate.
• BEST feature delivered across four time zones for compelling
network trunk efficiencies: Reduced trunks from 10-16 per
site down to one per site.
RESULT:
Improved customer experience, store productivity, and provided cost savings.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
17
Appendix
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
18
Customer Challenges
Before VoIP Trunking Services
Operational challenges
before transformation:
Public
Switched
Telephone
Network
Separate physical voice and data service
facilities for each site
This translates to:
•
Separate pricing plans/contracts
within region.
•
Management of separate data
network/facilities.
•
Overprovisioning of voice trunks
required for busy hour, since there
is no option to share across
time zones.
•
Limited DR options for voice
services in event of CPE outage.
•
No unified “path” for new applications
like video and conferencing.
New York City
Boston
Chicago
Denver
Customer IP
Network
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
19
Customer Transformation
The Power of VoIP Trunking Services from Verizon
Network transformed after migration
to IP Trunking addressing operational
challenges:
Consolidated voice/data network with
Verizon’s VoIP Trunking Services
This translates to:
•
•
•
•
•
Single enterprise-level contract /
billing / ordering for all sites.
Management of single network for
all voice / data applications.
Fewer voice channels needed to
support busy hour since they are
shared in the cloud.
More disaster-recovery options
to failover incoming traffic
through IP-based routing.
Unified access to new
applications like video and
New York City
audio conferencing.
IP Contact
Center
Public Switched
Telephone Network
UCCaaS
Verizon VoIP
Network
Open Video
Communications
and IP Conferencing
Customer IP
Network
Boston
Chicago
Denver
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
20
Verizon VoIP Portfolio
VoIP Trunking Services
Verizon’s flexible service portfolio supports a mix of legacy and
IP-enabled CPE solutions, allowing for an evolutionary transformation.
Verizon VoIP Trunking Services
IP
Trunking
IP
Integrated
Access
•
•
•
•
Designed for customer locations equipped with an IP PBX
Supports native SIP Trunking interface
Eliminates the need for additional TDM enterprise gateways
or TDM cards, and the associated maintenance costs
Supports centralized and decentralized configurations
•
•
•
Designed for customer locations equipped with Key or PBX systems
Supports Verizon or customer-provided gateway/IAD interface
Allows for a more evolutionary transition to full IP-enabled CPE
With Verizon VoIP:
Enterprise-level features and management “in the cloud” allow you to leverage the
benefits of SIP now, even if you have sites with legacy equipment.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
21
Verizon VoIP Trunking Services
VoIP Infrastructure
Highly available infrastructure:
Geographically redundant and highly
available network elements
• Almost 100 redundant network gateways
• Over 110 application, network, and redirect
servers
VoIP Media Gateways and Gateway Controllers
Seattle
Boston
(Charlton, Cambridge)
Detroit
Chicago
Cleveland
(Bensenville, Riverdale)
(North Royalton)
(Downers Grove)
H
Pleasant Hill
H
Denver
H
San Francisco
(Hayward)
H
H
Omaha
Sacramento
H
Independance St. Louis
H
Pittsburgh
Indianapolis
Greensboro (Kernersville)
Charlotte
Los Angeles
(Irvine, Rialto)
H
H
H
Cincinnati
H New York City
(Elmsford)
Newark
Philadelphia
H
(King of Prussia,
Wilmington,
Pottstown)
Washington, DC
H
H
Raleigh / Durham
Dallas
(Irving, Richardson)
H
H
Jacksonville
H
Honolulu
H
Nortel Passport V oIP Gateway (PVG) (GNS or VzB)
Nortel CS2K VoIP Controller (GNS or VzB)
Nortel CS2K VoiP / Local & LD Hybrid
Other VoIP Gateways (Cisco 5300 / 5400)
H Orlando (Auburndale)
Pompano Beach
Tampa
Houston
• Specialized VoIP repair and engineering
teams with leading-edge troubleshooting tools
Investments
• Network expansion and resiliency initiatives
• Network alarming and monitoring tools
Atlanta
Phoenix
• Over 600 network SBCs with hundreds of
thousands of network SBC ports available today
and continued expansion
H
Ft. Lauderdale
H Miami
Note: There are also over 280 ***VERIZON*** PVG
gateways across the U.S.
• Service delivery automation and reporting to
enhance network planning resources
• Significant capital investment in troubleshooting
tools to help accelerate repair times
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
22
Verizon VoIP Trunking Services
Leveraging Global Vendors You Know and Trust
Working experience with certified equipment.
Field-trial and interoperability lab tests for uncertified configurations.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
23
VoIP Trunking Services
Resources to Plan and Execute Your UC Transformation
Verizon provides full end-end support options so your company’s
transformation is a success every step of the way.
Phase #1
Evaluation
• Scale: 150+ VoIP sales
and technical specialists
• Expertise: Experienced
and specialized VoIP
professionals offer
you support
• Tools: Comprehensive
resources to address
your company’s
complete UC and
networking needs
Phase #2
Requirements
Definition
• Consulting: UC
transformation
engagement to provide
in-depth plan and
support for end-to-end
solution
• Planning and Design:
Network evaluation,
business planning
Phase #3
Service Selection
Phase #4
Deployment
• Installation: Project
management services,
optional CPE
installation and
configuration support,
service delivery
engineering support,
and site surveys
• IP Trunking / IP
Integrated Access
• IP contact center
• IP conferencing
• Video services
• Managed services
WAN/LAN/router
• Managed service IP
PBX/SBC
• Hosted security
• Training: On-site and
online
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
24
Verizon VoIP Trunking Services
Expertise to Help You Realize Your UC Goal
Professional services to assist in development and deployment
of your Unified Communication transformation
Documentation
Expertise
Low-level design
documentation
Expertise on Verizon
IP Trunking and its
integration with
different UC vendors:
Cisco, Avaya,
Microsoft Lync
Active
Participation
Design and
Implementation
Customer
Guidance
Participation on
design and
migration calls
Assistance with
SBC design and
implementation
Assistance with
PBX integration,
creation of test and
migration plans
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
25
Verizon VoIP Trunking Services
Development Focus Areas
Features
Support
Network
• Enhanced business
continuity capabilities and
design flexibility
• Increased systems
automation and service
delivery automation
• Continued VoIP network
investment around
the globe
• Hosted network feature
expansion
• Continued growth of sales,
support, and technical VoIP
specialists
• Expanded certified
access options
• VoIP IP Enterprise Routing
on-net expansion
• Continued expansion of
premium, professional, and
managed service
• Customer administrator portal
enhancements
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
26
Verizon VoIP Trunking Services Verizon
Wireless Connected VoIP
Provides Voice over IP (VoIP) calling to any Verizon Wireless telephone
number with no additional per-minute usage charges.
Verizon Wireless
Telephone
Number
SOLUTION
•OVERVIEW
Call from U.S. Verizon Enterprise
Solutions VoIP sites to any Verizon
Wireless subscriber without incurring
per-minute usage charges.
Verizon Wireless Network
YOUR BENEFITS
• Incremental cost savings
opportunities for your business
• No need to predefine eligible
wireless telephone numbers
• Tracking of your on-net savings
on the VoIP reporting portal
• A foundation for additional VoIP
wireless integration
Network SIP SIP Application Redirect
Servers
Servers
Servers
Verizon VoIP Network
Session Border Controllers
PSTN
Gateway
Verizon VoIP
Customer
Public
Switched
Telephone
Network
(PSTN)
Internet or Private IP
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
27