Founded in 1995 by the National Association of
Community Health Centers, Community HealthCorps
is the largest health-focused, national AmeriCorps
program that promotes healthcare for America’s
underserved, while developing tomorrow’s healthcare
workforce.
The mission of Community HealthCorps is to improve
healthcare access and enhance workforce
development for community health centers through
national service programs.
The vision of Community HealthCorps is to become a
national service pipeline for careers in community
health centers that is improving access to necessary
primary and preventative care services for the
medically underserved.
For further information about Community HealthCorps,
visit www.communityhealthcorps.org
Welcome to Community HealthCorps!
Program Overview
2015-2016
Welcome to Community HealthCorps!
Program Overview
What is Community HealthCorps?
• Launched by the National Association of Community Health
Centers (NACHC) in 1995 to leverage the power of national
service in expanding the reach of America’s health centers
• Largest national health-focused AmeriCorps program that
promotes health care for America’s underserved, while
developing tomorrow’s health care workforce
• Partners with 36 Community Health Centers and partner
agencies across 18 states and DC to engage 535 AmeriCorps
members in service to over 200 communities
What does Community HealthCorps do?
• Places 535 AmeriCorps members directly into Community
Health Centers to expand & enhance service provided by
health center staff
• Each Community HealthCorps AmeriCorps member serves 912 months direct assisting medically isolated and
economically disadvantaged communities by:
– Increasing their access to quality healthcare
– Improving their knowledge on how health and finances are directly
connected
– Decreasing instances of childhood obesity within their communities
– Empowering older adults, individuals with disabilities and veterans
within their communities to live independently
What is the Impact made by
Community HealthCorps?
• Since 1995, Community HealthCorps has engaged over 7,000
AmeriCorps members, contributing over 8.1 million service
hours to create healthier and stronger communities
• Each year Community HealthCorps Members facilitate over
500,000 health-related engagements increasing health care
access for thousands of economically disadvantaged
individuals
• Since 1995, Community HealthCorps Members have mobilized
over 70,000 community volunteers who committed an
additional 430,000 hours to the Community Health Centers
and communities where Members serve.
• Over 50% of Community HealthCorps alumni pursue higher
education and/or careers in community health or public
service immediately after completing their service.
Oversight of National Service
Corporation for National & Community Service
(Federal Entity)
AmeriCorps
(and other national service programs)
National Association of Community Health Centers
(a grantee of CNCS, to run an AmeriCorps program)
Corporation for National & Community
Service (CNCS)
• Federal entity created in 1993 by the National
Community Service Trust Act
• Engages Americans of all ages and backgrounds in
community-based service that achieves direct and
demonstrable results
• 2 major programs:
 AmeriCorps (includes AmeriCorps*State & National,
AmeriCorps*VISTA, AmeriCorps*NCCC)
 Senior Corps
Edward M. Kennedy Serve America Act
• Signed April 21, 2009 by President Obama
• Reauthorized and expanded national service
programs administered by CNCS
• Increased the size of AmeriCorps from 75,000 to
250,000 positions over the next eight years
• Established September 11 as a National Day of
Service and Remembrance
Edward M. Kennedy Serve America Act
Created 5 national service priority areas for AmeriCorps State & National
programs:
1. Education - Unmet educational needs within communities especially those that help
children and youth achieve success in school and increase high school graduation
rates.
2. Healthy Futures - Unmet health needs within communities including access to health
care, disease prevention and health promotion initiatives, and health literacy.
3. Clean Energy/Environment - Unmet energy-efficiency and environmental needs within
communities.
4. Veterans - Unmet needs of veterans, members of the Armed Forces who are on active
duty, and family members of deployed military personnel and engagement of veterans
in service.
5. Economic Opportunity - Unmet needs relating to economic opportunity for
economically disadvantaged individuals within communities including financial literacy,
housing assistance, job training, and nutritional assistance.
AmeriCorps
Specifically, AmeriCorps strives to:
• Get things done
• Strengthen communities
• Encourage responsibility
• Expand opportunity
Since 1994, more than 820,000 Americans have
served more than one billion hours of service through
AmeriCorps.
AmeriCorps Pledge
I will get things done for America -to make our people safer,
smarter, and healthier.
I will bring Americans together to strengthen our
communities.
Faced with apathy, I will take action.
Faced with conflict, I will seek common ground.
Faced with adversity, I will persevere.
I will carry this commitment with me this year and beyond.
I am an AmeriCorps member, and I will get things done.
National Association of Community
Health Centers (NACHC)
America’s Voice for Community Health Centers
The NACHC Mission
To promote the provision of high quality, comprehensive and
affordable health care that is coordinated, culturally and
linguistically competent, and community directed for all
medically underserved populations.
National Association of Community
Health Centers (NACHC)
• Organized in 1971 with the needs of Federally Qualified Health
Centers (FQHCs) in mind
• Works closely with a network of state health center and primary
care associations to serve its members in three major ways:
o Research-based advocacy for health centers and their clients
o Education of the public and training of health center staff and boards
o Development of alliances with like-minded public and private partners
to foster delivery of medical care to those in need.
Role of NACHC Staff in Community HealthCorps
Responsibilities Include:
– Administering the Community HealthCorps National program
(developing and managing projects)
– Organize a competitive application process for choosing new program
sites and project stations
– Helping to interpret AmeriCorps regulations, providing technical
assistance and enforcing administrative policies and AmeriCorps
regulations
– Monitoring for compliance of grantees
– Approving Member assignment descriptions
Community Health Centers
Spread across 50 states and all
U.S. territories, 1,200 health
centers provide vital primary
care to millions of Americans
with limited financial
resources through over 8,000
service delivery sites.
Health center patients are among the
nation’s most vulnerable populations
• Nearly all patients are low income, with 72% of
health center patients having incomes at or below
poverty
• Patients tend to be members of racial or minority
groups
• 38% are uninsured, and another 39% depend on
Medicaid
• About half of health center patients reside in rural
areas, while the other half tend to live in
economically depressed inner city communities
Community Health Centers Overcome Barriers to Care
Health centers remove common financial, geographic, and cultural
barriers to care. They
– Are located in high need areas (those with elevated poverty, higher
than average infant mortality, and where few physicians practice)
– Are open to all residents regardless of insurance status, and provide
free or low-cost care based on ability to pay
– Offer services that help their patients access health care such as
transportation, translation, case management, and health education
– Tailor their services to fit the special needs and priorities of their
communities, and provide culturally and linguistically appropriate
services
Community Health Centers Overcome Barriers to Care
For many patients, the health center may be the
only source of health care services available.
The number of uninsured patients at health
centers has doubled – from 3.9 million in 1998
over 7.3 million today.
The Program Sites
Health Centers are the placement sites and the predominant
sponsors of the Community HealthCorps. Program sites:
– Make a financial contribution to the program
– Hire the program coordinator and/or select site supervisors
– Recruit Community HealthCorps Members for their team
– Provide Member training
– Manage day to day Member service activities
Community HealthCorps Relationship Map
Member
Placement/Host Site
Program Site
NACHC
CNCS
Welcome to Community HealthCorps!
AmeriCorps Members
Community HealthCorps Eligibility Requirements
Applicants must meet the following criteria and provide required documentation
in order to be eligible to enroll in AmeriCorps:
• Complete an online application packet
• Complete program site interview process, which may include reference check
(requirements vary across program sites)
• Provide documentation of U.S. Citizenship or status as a U.S. National or a
lawful permanent resident alien of the United States. Individuals in the U.S.
under a student, work, or tourist visa are not eligible to become AmeriCorps
Members
• At least 18 years of age at the commencement of service (or 17 with parental
permission)
• Have a high school diploma or GED or agree to obtain a GED while serving
• Fulfill National Service Criminal History Check requirements, which includes
National Sex Offender Public Registry, state and FBI criminal registry searches
General Terms of Service
AmeriCorps Members have made a commitment to the
community they serve.
– Members agree to serve 1700 hours (FT), average of at
least 30 hours per week
– Members may serve up to 12 months (minimum term of
service is 9 months)
– Members can serve up to four terms in AmeriCorps State
& National (two terms with Community HealthCorps)
– Members can receive the equivalent of two full time
Education Awards if they serve multiple terms
Benefits of Serving
• Living Allowance
• Education Award earned after successful completion of
agreed upon term of service, can be used to pay off federally
qualified student loans and for future schooling
• Health Insurance for Members who are not otherwise
covered
• Child Care assistance for Members meeting eligibility
requirements
• Loan forbearance and payment of accrued interest while
serving upon successful completion
• Unique training opportunities and experience related to
community health
Benefits of Serving
• Community HealthCorps Leadership Academy- Additional
Leadership/ Professional Development Opportunity open to
all Community HealthCorps Members led by the National
Community HealthCorps team at NACHC
• Student membership with the National Association of
Community Health Centers (NACHC) which gives you access
to free training opportunities and “members only” sections of
the NACHC website
Welcome to Community HealthCorps!
What will you do?
To see videos of what Members are doing, check out our
YouTube page at www.youtube.com/communityhealthcorps!
Service Activities
Service is work that addresses unmet human needs, the
environment, public safety, and/or education. Examples include:
• Outreach & Advocacy: Conduct outreach in the community and
provide education about health insurance eligibility, available health
and related programs, and health care options
• Enrollment and Registration: Assist individuals with the enrollment
and/or registration process for health programs, health insurance
plans, and/or pharmaceutical assistance programs
• Improve Utilization of Health Services and Programs: Provide
linguistically and culturally appropriate translations, provide
transportation assistance, provide health and health-related financial
education in one-on-one or group settings, assist individuals with
navigating health and related services/programs, etc.
Service Activities
Capacity Building is:
• Conducting outreach and securing resources in support of service
activities that meet specific needs in the community
• Developing collaborative relationships with other organizations
• Helping build the infrastructure of the sponsoring organization,
including:
o Conducting research, mapping community assets, or gathering other
information that will strengthen the organization’s ability to meet
community needs
o Developing new programs or services in an organization seeking to
expand
o Developing organizational systems to improve efficiency and effectiveness
o Automating organizational operations to improve efficiency and
effectiveness
o Staff and board education
Community HealthCorps Placements
The ideal placements for a member are:
• Conducting Outreach to vulnerable and/or underserved
populations
• Development of new position(s) involving service that would
not otherwise get done and/or expands availability of services
• Utilizing unique talents of individual Members
• Not displace or duplicate any paid employee providing the
same or similar service at the site
• Providing opportunities for Community HealthCorps Members
to perform direct service activities that that address health
and/or human needs in the community
What is the purpose of the Member
Assignment Description?
The assignment description:
– Charts a course of action for the Member’s term of service
– Sets a clear understanding of the Member’s assignment,
helping avoid confusion over what is expected of the Member
– Provides an outlook of the year ahead at the beginning of the
term
– Allows you to refer back every few months to develop shortterm goals
– Provides direction for the Member and allows supervisors to
talk about what is working and what is not
– Helps define the Member’s role in the team’s Performance
Measure targets
Restrictions on AmeriCorps Activities:
Non-Duplication, Non-Displacement Rules
(45 C.F.R. § 2540.100(e)-(f))
AmeriCorps Prohibited Activities
(45 C.F.R. § 2520.65)
Fundraising Rules
(45 C.F.R. §§ 2520.40-45)
Non-Displacement & Non-Duplication of
Employees or Volunteers (45 C.F.R. §§ 2540.100(e)-(f))
The purpose of AmeriCorps is to provide opportunities for
individuals to serve in communities to address unmet
needs.
AmeriCorps programs may not replace or displace
resources, like employees or volunteers, that are already
present in a community.
These principles form the basis for the laws that prevent
AmeriCorps members from displacing or duplicating
employees or volunteers.
Non-Displacement & Non-Duplication of
Employees or Volunteers (45 C.F.R. §§ 2540.100(e)-(f))
A Community HealthCorps Member:
– is NOT an employee of the program site, placement
site, NACHC, or CNCS
– is NOT to be confused with a volunteer
– is NOT to be confused with an intern or student
Non-Displacement & Non-Duplication of
Employees or Volunteers (45 C.F.R. §§ 2540.100(e)-(f))
The Rules (45 C.F.R. § 2540.100(e)):
(e) Nonduplication. Corporation assistance may
not be used to duplicate an activity that is already
available in the locality of a program. And, unless
the requirements of paragraph (f) of this section
are met, Corporation assistance will not be
provided to a private nonprofit entity to conduct
activities that are the same or substantially
equivalent to activities provided by a State or local
government agency in which such entity resides.
Non-Displacement & Non-Duplication of
Employees or Volunteers (45 C.F.R. §§ 2540.100(e)-(f))
The Rules (45 C.F.R. § 2540.100(f)):
(f) Nondisplacement.
(1) An employer may not displace an employee or position, including partial
displacement such as reduction in hours, wages, or employment benefits, as a
result of the use by such employer of a participant in a program receiving
Corporation assistance.
(2) An organization may not displace a volunteer by using a participant in a
program receiving Corporation assistance.
(3) A service opportunity will not be created under this chapter that will infringe
in any manner on the promotional opportunity of an employed individual.
(4) A participant in a program receiving Corporation assistance may not perform
any services or duties or engage in activities that would otherwise be performed
by an employee as part of the assigned duties of such employee.
Non-Displacement & Non-Duplication of
Employees or Volunteers (45 C.F.R. §§ 2540.100(e)-(f))
The Rules (45 C.F.R. § 2540.100(f)):, continued
(5) A participant in any program receiving assistance under this chapter may not
perform any services or duties, or engage in activities, that—
(i) Will supplant the hiring of employed workers; or
(ii) Are services, duties, or activities with respect to which an individual has recall
rights pursuant to a collective bargaining agreement or applicable personnel
procedures.
(6) A participant in any program receiving assistance under this chapter may not
perform services or duties that have been performed by or were assigned to any—
(i) Presently employed worker;
(ii) Employee who recently resigned or was discharged;
(iii) Employee who is subject to a reduction in force or who has recall rights
pursuant to a collective bargaining agreement or applicable personnel procedures;
(iv) Employee who is on leave (terminal, temporary, vacation, emergency, or sick);
or
(v) Employee who is on strike or who is being locked out.
Non-Displacement & Non-Duplication of
Employees or Volunteers (45 C.F.R. §§ 2540.100(e)-(f))
What does it all mean?
Community HealthCorps Members may NOT displace or duplicate the
services provided by an employee or volunteer, and they may NOT
supplant the hiring of an employee or volunteer!
Members are NOT allowed under any circumstances to:
– perform an employee or volunteer’s duties or otherwise displace
employees
– fill in for an absent employee or volunteer
– perform services, or activities that had been assigned to an employee
or volunteer
– or duties assigned to an employee or volunteer who has recently
resigned or been discharged for any reason
Non-Displacement & Non-Duplication of
Employees or Volunteers (45 C.F.R. §§ 2540.100(e)-(f))
Programs may not use Members, even temporarily, to replace employees or volunteers:
– If an employee or volunteer is on maternity leave, and/or offsite for any reason, a
Member may not fill this duty
– If an employee or volunteer is out sick, on vacation, etc. a Member may not fill this
duty
– If an employee or volunteer leaves for his/her lunch hour or break, a Member may
not fill this duty
– If an employee or volunteer is on strike or boycott, a Member may not fill this duty
– A Member may not assist an employee or volunteer to complete a duty assigned to
that an employee or volunteer,
• However, Members can expand or enhance services in some way
AmeriCorps Prohibited Activities
(45 C.F.R. § 2520.65)
What re the rules?
45 C.F.R. § 2520.65 - What activities are prohibited in AmeriCorps subtitle C programs?
(a) While charging time to the AmeriCorps program, accumulating service or training hours,
or otherwise performing activities supported by the AmeriCorps program or the
Corporation, staff and members may not engage in the following activities:
(1) Attempting to influence legislation;
(2) Organizing or engaging in protests, petitions, boycotts, or strikes;
(3) Assisting, promoting, or deterring union organizing;
(4) Impairing existing contracts for services or collective bargaining agreements;
(5) Engaging in partisan political activities, or other activities designed to influence the
outcome of an election to any public office;
(6) Participating in, or endorsing, events or activities that are likely to include advocacy
for or against political parties, political platforms, political candidates, proposed
legislation, or elected officials;
AmeriCorps Prohibited Activities
(45 C.F.R. § 2520.65)
45 C.F.R. § 2520.65(a), continued
(7) Engaging in religious instruction, conducting worship services, providing instruction as
part of a program that includes mandatory religious instruction or worship, constructing or
operating facilities devoted to religious instruction or worship, maintaining facilities
primarily or inherently devoted to religious instruction or worship, or engaging in any form
of religious proselytization;
(8) Providing a direct benefit to—
(i) A business organized for profit;
(ii) A labor union;
(iii) A partisan political organization;
(iv) A nonprofit organization that fails to comply with the restrictions contained in
section 501(c)(3) of the Internal Revenue Code of 1986 except that nothing in this
section shall be construed to prevent participants from engaging in advocacy activities
undertaken at their own initiative; and
(v) An organization engaged in the religious activities described in paragraph (g) of this
section, unless Corporation assistance is not used to support those religious activities;
AmeriCorps Prohibited Activities
(45 C.F.R. § 2520.65)
45 C.F.R. § 2520.65(a), continued
(9) Conducting a voter registration drive or using Corporation
funds to conduct a voter registration drive;
(10) Providing abortion services or referrals for receipt of such
services; and
(11) Such other activities as the Corporation may prohibit.
45 C.F.R. § 2520.65(b)
(b) Individuals may exercise their rights as private citizens and may
participate in the activities listed above on their initiative, on nonAmeriCorps time, and using non-Corporation funds. Individuals
should not wear the AmeriCorps logo while doing so.
AmeriCorps Prohibited Activities
(45 C.F.R. § 2520.65)
Per 42 U.S.C. 12584a(a)(9) and 45 C.F.R. 2520.65, AmeriCorps
members are prohibited from providing abortion services or
referrals for receipt of such services. Specifically, Members will
not perform any activity which-• Directly or indirectly counsels or provides information about
the availability of abortion services
• Involves providing services to a patient seeking or considering
abortion services, including but not limited to-– Escorting, in-processing or preparing patents or potential
patients for a procedure
– Assisting in or attending any part of the procedure, or
– Providing any post-procedure support, processing or
assistance.
AmeriCorps Prohibited Activities
(45 C.F.R. § 2520.65)
Contexts or situations in which a Member or an employee or
volunteer supported by CNCS funds can be “identifiable as an
Community HealthCorps Member or staff member”, and thus
must not engage in the activities listed above:
•
•
•
•
•
•
While wearing or displaying AmeriCorps or Community HealthCorps gear
or logos
Working in a place where a Member will be recognized as an Community
HealthCorps Member or an AmeriCorps member
Operative the automobile belonging to the Community HealthCorps
Member’s program or the AmeriCorps program
Identifying oneself in speech or writing as a member or participant of
Community HealthCorps or AmeriCorps
Participating in or submitting to social media sites funded or
administered by CNCS, NACHC, or other Community HealthCorps sites
Participating in or submitting to public social media sites (i.e. Facebook,
Twitter, YouTube)
Fundraising Rules (45 C.F.R. §§ 2520.40-45)
45 C.F.R. § 2520.40:
Under what circumstances may AmeriCorps
members raise [in my program] resources?
45 C.F.R. § 2520.45:
How much time may an AmeriCorps member spend
fundraising?
Fundraising Rules (45 C.F.R. §§ 2520.40-45)
45 C.F.R. § 2520.40 - Under what circumstances may AmeriCorps members [in my program] raise resources?
(a) AmeriCorps members may raise resources directly in support of your program's service activities.
(b) Examples of fundraising activities AmeriCorps members may perform include, but are not limited
to, the following:
1)
Seeking donations of books from companies and individuals for a program in which volunteers
teach children to read;
2)
Writing a grant proposal to a foundation to secure resources to support the training of
volunteers;
3)
Securing supplies and equipment from the community to enable volunteers to help build
houses for low-income individuals;
4)
Securing financial resources from the community to assist in launching or expanding a
program that provides social services to the members of the community and is delivered, in
whole or in part, through the members of a community-based organization;
5)
Seeking donations from alumni of the program for specific service projects being performed
by current members.
(c) AmeriCorps members may not:
1)
Raise funds for living allowances or for an organization's general (as opposed to project)
operating expenses or endowment;
2)
Write a grant application to the Corporation or to any other Federal agency.
Fundraising Rules (45 C.F.R. §§ 2520.40-45)
45 C.F.R. § 2520.45: How much time may an AmeriCorps member spend
fundraising?
An AmeriCorps member may spend no more than ten percent of his or her
originally agreed-upon term of service, as reflected in the member enrollment in
the National Service Trust, performing fundraising activities, as described in §
2520.40.
Welcome to Community HealthCorps!
PROVE that you’re making a difference!
Performance Measures
Click here to learn about Community HealthCorps’ Performance Measures.
• ACCESS TO CARE: educating economically disadvantaged individuals
about health insurance, management of chronic conditions, and
navigation of the health care system to help increase proper utilization of
preventive and primary care services.
• FINANCIAL LITERACY: emphasizing economic opportunity with a focus on
engaging economically disadvantaged individuals in improving their
financial knowledge as it relates to health care.
• INDEPENDENT LIVING: assisting older adults and individuals with
disabilities with receiving food, transportation, or other supportive
services that help them to live independently.
*Not every Member will be performing activities under every Performance Measure.
Performance Measure Data Collection
Community HealthCorps’ Performance
Measures are collected through the Direct
Service Reporting Excel Spreadsheet and in
OnCorps Reports through the Volunteer
Mobilization and Capacity Building reports.
Site Supervisors are able to review and reject
these reports.
Welcome to Community HealthCorps!
Your Role as the Voice of
Community HealthCorps!
Share Your Service Experience
• As a Community HealthCorps Member you
will experience the benefits, impact and life
changing moments first hand throughout your
service term
• The National Community HealthCorps team
wants to promote and highlight those
experiences via our Social Media, Website and
marketing materials and put our AmeriCorps
members in the spotlight
Share Your Service Experience
• Two Key Ways to share your service
experience with the national Community
HealthCorps team:
– Submit a Great Story or Blog (via OnCorps) or by
emailing Anastasia Romanova (National
Community HealthCorps Communications Staff
person)
– Submit a photo(s) of your service by emailing
Anastasia Romanova for the monthly photo
contest
What is a Great Story?
– A descriptive narrative depicting a meaningful or
impactful moment, interaction or event during or
relating to the Community HealthCorps service
experience.
– Members will be asked to submit one Great Story
a month
– Full Great Stories or quotes are often posted by
the national team to the Community HealthCorps
Blog, Social Media pages, as well as used in
national marketing like Reports, Brochures &
Posters
What is the monthly Photo Contest?
– The national Community HealthCorps team staff
select one photo per month submitted by AmeriCorps
members or Program Staff to be featured on the
Community HealthCorps website and OnCorps
homepage
– Selected photos typically have
• Community HealthCorps Members in AmeriCorps &
Community HealthCorps gear visible in the photo
• Community HealthCorps Members in action doing a health
related service activity that can obviously be tied to the
mission of Community HealthCorps
Spokesperson Trainings
• After Pre-Service Orientation all Members will be
trained by your Program Coordinator on being an
effective Community HealthCorps Spokesperson
focusing on:
– How to write a Great Story and;
– How to deliver an effective Elevator Speech about
your Community HealthCorps experience and the
impact you are making in the communities you serve.
Get Social With Community HealthCorps
• The national Community HealthCorps is very
active on Social Media and our AmeriCorps
members are often featured on our pages
• Be sure to follow & Like Community HealthCorps
on Social Media:
– Twitter Page (https://twitter.com/commhealthcorps)
– Facebook Page
(https://www.facebook.com/communityhealthcorps)
– YouTube Page
(https://www.youtube.com/user/CommunityHealthCo
rps)
Welcome to Community HealthCorps!
What kind of training will you receive?
Training conducted by the Program
Coordinator
Pre-Service Orientation (PSO): is conducted at the beginning of the program year, and
when Members begin service throughout the year
• It provides an in-depth introduction to the Community HealthCorps, its
objectives, performance measures, and policies and procedures
On-Going Training: All programs are required to provide 12 hours per month of
training/development to Members
• Prescription for Success Curriculum - required for all Members by April 30 of
the program year
• Regularly scheduled team meetings
• Spokesperson Trainings: Elevator Speech & Great Story training
• Life After AmeriCorps - Designed to provide Members with the necessary tools
to transition from a year of service to a professional career or further
schooling, and should build professional skills
• Other examples include Member Development calls hosted by NACHC and
local training opportunities when available
Training conducted by the Site Supervisor
Placement Site Orientation – conducted by the site supervisor and other health
center staff during the first few weeks at the placement site. Which introduces the
new Community HealthCorps Member to:
– Community culture
– Organizational culture
– Member-Supervisor relationship and communication
– Project-specific skills
– Safety policies
On-Going Training – Conducted at key points in a Member’s term of service. For
example:
– Early in the term – develop knowledge & skills the Member and supervisor
identified as required in reviewing the Member Assignment
– Should a development opportunity present itself (i.e. local training
opportunities)
Member Development & Training
• The Corporation for National and Community Service allows
up to 20% of total service time to be dedicated to training.
• Members may earn no more than 10% of a Members total
service hours (as part of the 20% cap on training hours), can
be earned through an approved college/GED coursework.
This must be pre-approved by the Program Coordinator.
• Member Training & Development is tracked in OnCorps
Reports on the timesheet and in the HC Member
Development report.
Welcome to Community HealthCorps!
Expectations & Code of Conduct
Be Familiar with the Member Contract!
A Community HealthCorps Member Contract MUST be completed and
signed by the Member and Program Coordinator before the Member
begins serving. The Site Supervisor should sign prior to or very soon after
the Member’s service begins. The Member Contract outlines the following
information:
• Eligibility Verification
• Term of Service
• Service Description & Member Assignment Description
• Benefits (including living allowance, training, child care, health
care, loan forbearance)
• Rules of Conduct & Disciplinary Procedure
• Release or Suspension from Term of Service
• Member Restrictions
• Grievance Procedure
Member Expectations
•
•
•
•
•
•
•
•
•
•
•
•
Show respect for the program staff, agency staff, the community, and fellow AmeriCorps
Members at all times
Act as an appropriate role model with service recipients and within the community
Follow directions as set forth by the program
Uphold all privacy regulations as set forth by the agency
Direct concerns, problems and suggestions to their Site Supervisor and/or Program
Coordinator
Abstain from engaging in prohibited activities while earning service hours and/or wearing
the AmeriCorps and/or Community HealthCorps logos
Communicate effectively and respectfully with site supervisors, program coordinators, and
other program staff
Be present and punctual for service
Satisfactorily complete service assignments as defined in the Member Assignment
Description, and determined by the Program Site
Consistent and reliable attendance is essential to providing service.
Members are expected to report to their service sites as scheduled and be ready to serve at
the scheduled time
Member must certify the integrity of data contained in surveys and other reporting tools*
Review the Rules of Conduct found in the Community HealthCorps Member Contract.
Always call your Program Coordinator if…
Members should call the Program Coordinator if…
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They feel they were discriminated against
They had a family emergency and need to get home
They were arrested
They have a work-related injury
The site supervisor attempted to terminate the Member
The site supervisor asked them to perform unallowable activities
Site Supervisor are trained call the Program Coordinator if…
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The Member doesn’t show up for service
The Member is hospitalized
The Member is arrested
The Member is not performing and you tried dealing with the challenges
You want to terminate the member
The Member is doing a wonderful job!!
Disciplinary Procedure
• Written Warning- It is at the discretion of the program site and placement
site to decide when to issue a written warning based on the severity and
frequency of the violation(s)
• Suspension – Upon continued refusal to comply after a written warning,
the Member may be suspended for one day or more, at the discretion of
the program site, during which time his/her living allowance is pro-rated.
The Member will not be able to make up those days and/or hours for
which Member is suspended for disciplinary actions
• Release for Cause – Upon continued refusal to comply after the Member
has been suspended, the Program Site may terminate the Member, and
the Member will receive no part of the education award
A Member can only be suspended or terminated by the Program Coordinator.
Member Performance Reviews
• Every Member should receive 2 reviews:
– Mid-term: Within 30 days of the half-way point of a Member’s service
– End-of-term: Must occur within 30 days prior to the expected end
date
• Review is focused on skills, quality and quantity of work, job knowledge,
work habits, adaptability, cooperation, dependability, attendance, etc.
• Used to determine whether the Member is eligible to serve a second term
• Review is ideally conducted by the site supervisor
• Communicate review to Member(s) verbally and in writing
• Members will receive a copy of their evaluation
Welcome to Community HealthCorps!
Timekeeping
Timekeeping
• Timesheets are to be completed by the Member in the OnCorps online
reporting system each pay period
• Members enter in and out time rounding to the nearest quarter (.25) hour
• Members note their daily activities by choosing a service category and
using the “comments” box each day
• Members submit the timesheet electronically, and the Site Supervisor
approves the timesheet, certifying that the Member served the hours
indicated
• Program coordinator is responsible for final approval
• Timesheets must be approved in OnCorps within 2 weeks after the end of
the pay period
• If errors are found on the timesheet the Program Coordinator must ensure
that the timesheet is corrected and approved
Leave and Civil Duty
• Timesheets must be submitted for every day of a Member’s term of
service, unless the Member is suspended
• Community HealthCorps Members do not earn vacation leave or sick
leave; however, it is understood that circumstances may arise that require
a Member to take a day off
• Record days off on the timesheet as 0 hours
• Leave should always be approved by the site supervisor
• Leave policies should be communicated to the Member at the beginning
of the term of service
VOTING
• Members who cannot vote before or after service hours should be allowed to take
time off to vote without penalty
• Members may not earn service hours for voting
JURY DUTY
• While serving on jury duty, Members may accrue service hours
Breaks & Travel
DAILY BREAKS REQUIREMENTS
Lunch Breaks (Members do not accrue service hours during lunch breaks)
• Members must be scheduled for a 30 minute lunch break if the Member is
scheduled for a 6-8 hour service day
Breaks
• Breaks are designed for Members to use the restroom, get water, etc.
Members are authorized a 15 minute break for every 4 hours served.
MEMBER TRAVEL
• No hours should be earned for travel to and from home to the service site
each day
• If attending an event or training, service hours may be earned for travel that
exceeds the distance the Member would normally travel to get to the service
site
*For example, if the Member’s normal commute is 30 minutes, but they are
attending a training that requires a 60 minute commute, the Member will earn 30
minutes of service hours.*
Welcome to Community HealthCorps!
Exiting from Service
Suspension & Termination
• ONLY the Program Coordinator can terminate or suspend a Member
• Members can be terminated in 2 ways:
– For compelling personal circumstances
• Circumstances that make completing the term of service very difficult or
impossible (i.e. personal injury or illness, injury or illness of a family
Member whom the r must care for)
• May receive a pro-rated education award if the Member served at least
15% of his/her term
– For cause
• All other reasons that are not compelling personal circumstances
• Member receives no part of the Education Award
• Be sure to keep the Program Coordinator informed if you are having
problems or issues at your placement site!
Successful Completion of Service
Members have successfully completed service when:
1.
The Member has earned at least 1700 hours, and
2.
Served an average of at least 30 hours per week, and
3.
Served their agreed upon term of service (as defined in the Member
Contract which can be no less than 9 months), and
4.
Satisfactorily completed PSO, the Prescription for Success curriculum, and
any related service assignment training, and
5.
Satisfactorily completed service assignments as defined in the Member
Assignment, and determined by the Program Site
Eligibility for a Subsequent Term
To be eligible for a subsequent term of service with the
Community HealthCorps, the following must take place:
1.
2.
3.
4.
Member must receive satisfactory performance reviews
Completed the required number of service hours
Completed the entire term of service
Eligible Members are only allowed to serve two terms with
Community HealthCorps
Completion of one term of service with Community HealthCorps does not
guarantee placement for a subsequent term.
The Hotline and Program Resources
Community HealthCorps Hotline: 301-347-0481
The Community HealthCorps Hotline is designed to allow callers to report important
information to NACHC anonymously and confidentially. Calls are answered by
voicemail, and checked by the Monitoring & Compliance Unit each business day.
Website Name
Web Address
Purpose
Community HealthCorps www.communityhealthcorps.org
Up to date program information
& materials
OnCorps Reports
https://healthcorps.oncorpsreports.com
Submit Member timesheets &
service reports; OnCorps tutorials
AmeriCorps
www.americorps.gov
CNCS website with information
about AmeriCorps programs. Go
here to log into your My
AmeriCorps account.
Find Community HealthCorps on Facebook, Twitter, YouTube!