Founded in 1995 by the National Association of
Community Health Centers, Community HealthCorps
is the largest health-focused, national AmeriCorps
program that promotes healthcare for America’s
underserved, while developing tomorrow’s healthcare
workforce.
The mission of Community HealthCorps is to improve
healthcare access and enhance workforce
development for community health centers through
national service programs.
The vision of Community HealthCorps is to become a
national service pipeline for careers in community
health centers that is improving access to necessary
primary and preventative care services for the
medically underserved.
For further information about Community HealthCorps,
visit www.communityhealthcorps.org
PLANNING PRESERVICE ORIENTATION
& MEMBER TRAINING
Key Steps To Creating A Successful PSO &
Member Trainings Curriculum
COMMUNITY HEALTHCORPS MEMBER
TRAINING OVERVIEW
AGENDA
1. Overview: Community HealthCorps Member
Training Guidance
2. Nailing Your Pre-Service Orientation
3. Spokesperson Trainings
4. Life After AmeriCorps Training Component
5. Training Essentials
6. Overview: Community HealthCorps Training
Resources
PLANNING PRE-SERVICE
ORIENTATION & MEMBER TRAINING
NAILING YOUR PRE-SERVICE ORIENTATION
NAILING YOUR PSO
• What is Pre-Service Orientation?
• Overview of Sample PSO Agenda
• Overview Of PSO Checklist
• Importance of Teambuilding/ Leadership
Development Training
PLANNING PRE-SERVICE
ORIENTATION & MEMBER TRAINING
SPOKESPERSON TRAINING
COMPONENT
SPOKESPERSON TRAINING COMPONENT
• New Training Component
• Purpose
– Providing streamlined training to all Community
HealthCorps Members at the start of the program
year on how to be effective spokespersons for the
Community HealthCorps Program, the Health
Center Movement and National Service
(AmeriCorps).
SPOKESPERSON TRAINING COMPONENT
• Rolled out at 2013 PDI
• Train the Trainer Call: September 2013
Mandatory Coordinator Call (September 10,
2013)
• Facilitation/ Training Materials Available on
Community HealthCorps Website by
September 1, 2013
– Member Training Resources Section
SPOKESPERSON TRAINING COMPONENT
• Two Trainings:
– Great Story
– Elevator Speech
• Completion Date for All Sites:
– November 31
– Suggested 1-2 months after Member Start Date
PLANNING PRE-SERVICE
ORIENTATION & MEMBER TRAINING
LIFE AFTER AMERICORPS
TRAINING COMPONENT
LIFE AFTER AMERICORPS TRAINING:
KEY POINTS
• Essential piece of Community HealthCorps
development/ training component
• Life After AmeriCorps topics should be covered ALL
year
• Life After AmeriCorps topics should be facilitated
through a variety of sources
• Goal setting should be integrated into trainings (at
minimum at the start, mid point & end of the year)
LIFE AFTER AMERICORPS TRAINING:
TOPICS TO COVER
• Professional Presence 101
–
–
–
–
–
Resume Writing
Cover Letter Writing
Interview Skills
Online Presence
Job Search
• Translating Your Service Experience
– Relevance of Service in Professional Setting
– Putting Your Service into Context
LIFE AFTER AMERICORPS TRAINING:
TOPICS TO COVER
• Higher Education
–
–
–
–
Using Your Education Award
Match Schools
The Application Process
The Personal Statement: Your Service Experience
• National & International Service Opportunities
– Benefits of Serving Another Year
– National Service Programs
– Peace Corps Partnership & Other International Service
Programs
LIFE AFTER AMERICORPS TRAINING:
TOPICS TO COVER
• Goal Setting
– Why Set Goals
– Goal Setting 101
• Taking Advantage of National Service Networks
– Benefits of Being An Active Alumni
– Available Resources/ Networks
– How to Use Resources/ Networks
LIFE AFTER AMERICORPS TRAINING:
KEY RESOURCES TO REVIEW & SHARE
• Community HealthCorps Train the Trainer Life
After AmeriCorps PowerPoint
• Community HealthCorps Life After AmeriCorps
Webinars
– Higher Education PPT/ Recording
– Careers in Community Health P1 PPT/ Recording
– Careers in Community Health P2 PPT/ Recording
– Professional Presence PPT
LIFE AFTER AMERICORPS TRAINING:
KEY RESOURCES TO REVIEW & SHARE
• AmeriCorps Alums Webinars
– Professional Development
– Using Your Education Award
• Bonner Network Training Modules
– Resume Writing
– Interviewing Skills
– Networking
• Life After AmeriCorps Handbook
PLANNING PRE-SERVICE
ORIENTATION & MEMBER TRAINING
TRAINING ESSENTIALS
TRAINING ESSENTIALS
• IDENTIFY SCOPE OF TRAINING
- Agenda
-Goals & Objectives
• DEVELOP KEY COMPONENTS
1. Warm Up: get the
brain working
3. Activity: using new
knowledge
2. Discussion/ presentation: 4. De Brief: take away
New skills/ information
from session
TRAINING ESSENTIALS
• CONSIDER ALL LEARNING STYLES
1. Auditory
3. Tactile/ Kinesthetic
2. Visual
• PROMOTE ENGAGEMENT & INCLUSION
1. NOSTUESO
3. Room Set Up
NO ONE SPEAKS TWICE UNTIL EVERYONE SPEAKS ONCE
2. Leadership Roles
4. Options For
Participation
TRAINING ESSENTIALS
• MIX IT UP/ VARIETY
1. Venue
3. Facilitator
2. Team vs.
Individual Focus
4. Theme/ Topic
• INCORPERATE TAKE AWAY(s)
1. Hand Outs
3. Created Object
2. Worksheets
4. Assignment
Planning Pre-Service Orientation &
Member Training
TRAINING AS LEADERSHIP
DEVELOPMENT
TRAINING AS LEADERSHIP DEVELOPMENT
• Potential Areas of Development
– Organizational & strategic planning skills
– Writing & curriculum development skills
– Public speaking & facilitation skills
– Peer leadership skills
• Areas to Engage Members
– Creating trainings
– Planning training events/ days
– Facilitating training events/ day
TRAINING AS LEADERSHIP DEVELOPMENT
• Ways to Engage Members
– Training Team
– Rx for Success Curriculum
– Teambuilding days
PLANNING PRE-SERVICE
ORIENTATION & MEMBER TRAINING
REFLECTION & SERVICE
REFLECTION & SERVICE
• Importance of Reflection in Service
– Maintains and builds upon initial goal(s) of joining
Community HealthCorps
– Identifies the significance of successes & lessons
learned while serving
– Allows Members to ask questions, give feedback &
work to find solutions in a positive setting
– Encourages discussion on different perspectives of
the service experience
PLANNING PRE-SERVICE
ORIENTATION & MEMBER TRAINING
OVERVIEW OF COMMUNITY
HEALTHCORPS TRAINING
RESOURCES
OVERVIEW OF TRAINING RESOURCES
LIVING ON THE AMERICORPS STIPEND TRAINING
• Overview: 60 minute workshop (suggested time) identifying the
importance of budgeting, affordable lifestyle options and other
best practices for living & thriving on an AmeriCorps stipend.
• Best Uses: During PSO or at a team training at the beginning of
the service year to present the big picture and key tools for living
on a modest stipend throughout the service year
• Location: Community HealthCorps Website: Member Training
Resources
OVERVIEW OF TRAINING RESOURCES
ORIENTATION TO COMMUNITY HEALTHCORPS
• Overview: PowerPoint presentation catered for a Community
HealthCorps member audience providing an overview of the
national service movement, AmeriCorps and Community
HealthCorps.
• Best Uses: This presentation should be conducted at the
beginning of PSO, to give Members a basic overview of
Community HealthCorps, its structure, regulations, expectations,
etc.
• Location: Community HealthCorps Website: Member Training
Resources
OVERVIEW OF TRAINING RESOURCES
RX FOR SUCCESS
• Overview: Mandatory Training Curriculum separated into 10 key
topics. Program Sites are encouraged to develop their own
trainings/ invite external speakers (health center CEOs,
clinicians, local professors, Community HealthCorps alumni), etc.
to make the training material as relevant as possible to each
Program Site/ Service Locations. Deadlines for completion found
in Member Training Guidance.
• Best Uses: Community HealthCorps curriculum best used as a
starting point to develop trainings on each of the ten topics.
• Location: Community HealthCorps Website: Member Training
Resources
OVERVIEW OF TRAINING RESOURCES
SPOKESPERSON TRAINING I:
ELEVATOR SPEECH TRAINING
• Overview: 90 minute training on how to create and deliver an
effective elevator speech to relevant audiences as a Community
HealthCorps Member and alum.
• Best Uses: It is highly recommended that this training is
conducted one to two months into the service term, so
Members have an understanding of the program model and can
integrate initial service experiences in their elevator speeches.
• Location: Community HealthCorps Website: Member Training
Resources (will be uploaded by September 1, 2013)
OVERVIEW OF TRAINING RESOURCES
SPOKESPERSON TRAINING II:
GREAT STORY TRAINING
• Overview: 90 minute training identifying the purpose and use of
Community HealthCorps Great Stories as well as providing
instructions on how to create impactful Great Stories.
• Best Uses: It is highly recommended that this training is
conducted one to two months into the service term, so
Members have an understanding of the program model and can
integrate initial service experiences in their elevator speeches.
• Location: Community HealthCorps Website: Member Training
Resources (will be uploaded by September 1, 2013)
OVERVIEW OF TRAINING RESOURCES
PRE/POST REFLECTION TOOL
• Overview: A handout template to assist with coordination of pre
and post reflection activities for team trainings, team days,
service days, etc.
• Best Uses: This tool is best used by Program Coordinators or
Members (leading a service day/ team day) to gauge initial
expectations and post reactions (of Community HealthCorps
Members or volunteer participants) to a team event or large
scale service project.
• Location: Community HealthCorps Website: Member Training
Resources
OVERVIEW OF TRAINING RESOURCES
MEMBER JEOPARDY GAME
• Overview: Jeopardy Game (in PowerPoint format) with general
questions on the Community HealthCorps program, Member
benefits, training, regularly used terms and other basic details
about the service experience.
• Best Uses: To test the knowledge of Members towards the end
of PSO or at a team meeting closely following PSO as a refresher
• Location: Community HealthCorps Website: Member Training
Resources
OVERVIEW OF TRAINING RESOURCES
TEAMBUILDING ACTIVITY GUIDE
• Overview: 11 page resource including detailed descriptions of
various team development activities including: warm ups &
icebreakers, team builders and be brief & reflection exercises.
• Best Uses: Can be referenced throughout the year to ensure a
diversity of activities for your Community HealthCorps team at
trainings, team meetings, service days, etc.
• Location: Community HealthCorps Website: Member Training
Resources
OVERVIEW OF TRAINING RESOURCES
LEADERSHIP COMPASS TRAINING
• Overview: 70 minute workshop (suggested time) focused on
identifying key leadership and communication styles of each
Member on the team and relating it to the personal
development, team dynamic and the overall service experience.
• Best Uses: At a team training near the beginning of the year to
encourage effective team communication and support OR
during the mid-point of the year to enhance team understanding
especially during the “team storming” phase
• Location: Community HealthCorps Website: Member Training
Resources
OVERVIEW OF TRAINING RESOURCES
WHERE I’M FROM TRAINING
• Overview: 60 minute workshop (suggested time) focused on
identifying significant personal experiences defining each
Member on the team and encouraging positive outlooks on
team diversity and understanding of individual backgrounds.
• Best Uses: At a team training near the beginning of the year to
develop team cohesion OR during the mid-point of the year to
re-focus perspectives and view points of fellow teammates
especially during the “team storming” phase
• Location: Community HealthCorps Website: Member Training
Resources