System Implementation & Transition
Planning
Michael Veltri
Port Authority of Allegheny County
Pittsburgh, Pennsylvania
2013 Fare Collection Workshop/
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System Implementation & Transition
Planning
• Introduction to Port Authority of Allegheny County
• Fare Collection Equipment
• Fare Instruments
• Rollout
• Equipment and Fare Products
• Upcoming Deployments
• Rollout Preparation
• Closing Remarks
2013 Fare Collection Workshop/
TransITech Conference
Port Authority of Allegheny County
• ConnectCard
• 25th Largest Transit Agency
• Ridership: 65 Million
• 775 Square Mile Area
• Bus, Light Rail, Incline
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Bus Operations
• 733 Buses
• 102 Routes
• 3 Dedicated Bus Ways
(18.5 Miles)
• 4 Garages
• 1 Heavy Repair Center
• 53 Park And Rides
With 13,000 Spaces
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Light Rail Operations
• 83 Light Rail Vehicles
• 27 High Platform Stops
• 52 Total Stops
• 26.4 Miles Of Double
Track
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Incline Operations
Duquesne
• 2 Inclines
Monongahela
• 2 Cars On Each Incline
• Historic Landmark 1870’s
2013 Fare Collection Workshop/
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Fare Instruments
• ConnectCard (Plastic Mifare Card)
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Annual Pass
Monthly Pass
Weekly Pass
Stored Value
• Limited Use Connectix (RFID Paper Ticket)
• Weekly Pass
• 10 Trip Product
2013 Fare Collection Workshop/
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Fare Instruments
• Employee ConnectCard (RFID Sticker)
• 10 Year Unlimited Pass
• University IDs (Dual Chip RFID and HID w/ Magstripe)
• University Specific
• University Supplied
• Positive List Controlled
• University of Pittsburgh (40,000)
• Carnegie Mellon University (20,000)
• Chatham University (2,700)
2013 Fare Collection Workshop/
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Fare Collection Equipment
• Vendor - Scheidt & Bachmann
• Equipment
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1,129 Fareboxes (Bus, LRV, Fare Booth)
100 Smart Card Validators
19 Cash Receiver Systems (Vaults, Garage PCs & WIFI)
62 Ticket Vending Machines (TVM)
107 Sales Office Terminals (POS-SOT & RSOT)
20 Handheld Smart Card Readers
2 Personalization Equipment
3 Year Maintenance Contract
2013 Fare Collection Workshop/
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• 2011
Rollout
Equipment and Products
• Fareboxes and Vaulting Equipment on Vehicles (April)
• Multiple Internal Pilot Tests (February)
• University of Pittsburgh ID Pilot and Launch (June)
• 2012
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Service Center Sales Office Terminals (January)
Fare Booth Farebox Installation (February)
Customer Service Web Portal (February)
Annual Pass (March)
TVM Installation (May)
2013 Fare Collection Workshop/
TransITech Conference
• 2012
Rollout
Equipment and Products
• ConnectCard Customer Pilot (June)
• 3rd Party Retail Sales Office Terminal Pilot – 2 Giant
Eagle Locations (August)
• Monthly Pass Public Launch (November)
• Weekly Pass Public Launch (December)
• 2013
• Carnegie Mellon University ID Pilot (January)
• All Giant Eagle Sales Office Terminal Install (February)
• All Giant Eagle Sales Office Terminal Launch (March)
2013 Fare Collection Workshop/
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• 2013
Rollout
Upcoming Deployments
• All Platform Equipment Installed (TVM & Validators)
• Stored Value Public Launch (March)
• Validator Pilot Test (March)
• Customer Self Service Web Portal Pilot (March)
• Validator Public Launch (April)
• 3rd Party Retail Sales Outlet Terminal Installs (April)
• Independent Retail Partner Sales
• 3rd Party Retail Outlet Web Portal
• Connectix in Ticket Vending Machine
• Addition of Single Trip Product on Connectix
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• 2013
Rollout
Upcoming Deployments
• Institutional Web Portal
• Chatham University ID Pilot and Launch
• Carnegie Mellon University ID Launch
• Regional Transit Partner Interoperability Pilot and Launch
• 5 Agencies in Allegheny Region
• Shared Stored Value
• Sale of Products on PAAC Service Center SOTs
• Clearinghouse for Transactions
• 2014
• Employer/Employee Web Portal
• Social Service Agency Web Portal
• Additional Updates to System
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Rollout Preparation
• Documented Standard Operating Procedures
• Before and After Smart Card Implementation
• Phased Product Deployment
• Internal Pilots
• Feedback
• Expected Outcomes
• Phased Equipment Deployment
• Pilot for Equipment
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Rollout Preparation
• Documented Test Procedures for Each Phase
• Pilots for Products and Equipment
• Details on How it’s Run
• Who Needs to Participate from Various Departments
• Expected Outcomes and Feedback
• Public Campaigns and Collateral
• What is Coming Next
• Instructional Collateral on Usage
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Rollout Preparation
• Internal Communications
• Interoperability with Regional Partners
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Equipment install
Shared Smart Card Keys and Branding
Processes in Place
Clearinghouse
Pilot Coordination
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Closing Remarks
• Phased Rollout Approach
• Benefits
• Manage and monitor products and equipment issues
• Eases resource needs by each department
• Focus on customer needs
• Drawbacks
• Each additional deployment raises new issues for
customers and employees
• Lengthened period of flux
• Educational changes for customers and employees to
account for new products and equipment
• Mix of Old Paper Products and New Smart Card Media
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Alternative Electronic Fare Media
For Regional Integration
Thank You
2013 Fare Collection Workshop/
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