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Kathleen Hein

LINKS linkedin.com/in/kathleenhein

Twitter @kathleenhein

SUPERPOWERS strategic planning proactive problem solving requirement documentation cross-team communication

Agile project management timelines / scheduling risk management mobile strategies milestone reports client presentations technical product advocacy target delivery quality control workflow streamlining dependency mapping relationship building design and code reviews

KNOWN FOR MY can-do approach communication ▪ collaboration confidence ▪ adaptability facilitation ▪ energy innovation ▪ humor strategic creativity attention to detail ▪ tenacity responsibility ▪ results organization ▪ diplomacy technical knowhow all around awesomeness

NERD SKILLS html ▪ css

xhtml ▪ xml

asp ▪ php

JavaScript

JQuery

[email protected]

323.363.0592

Project Manager | Software Implementation

SaaS | Agile & Lean Project Management | Client-facing Liaison

Consensus Builder | Business Analysis | Certified Scrum Master

Project Delivery Manager | Scrum Master |

www.nike.com

Nike, Portland (consultant)

NIKE, Inc. is the world’s leading innovator in athletic footwear, apparel, equipment and accessories. The Experience Delivery Framework capability is the lens through which all services on store.nike.com are presented to the consumer to facilitate a holistic online shopping journey. (2013 – present)

Technical project management for five development teams – three onsite, two remote. Working in conjunction with technical business analysts, product managers, and business stakeholders to ensure on time and on budget delivery of consumer-facing features and foundational engineering for both desktop and mobile platforms.

Ongoing development of project reporting to display velocity, burndown and other metrics for distribution to management and business stakeholders. Streamlining of Jira workflow to simplify process and remove procedural roadblocks.

Facilitation of scrum ceremonies and other team meetings - daily stand-ups, Scrum of Scrums, story intake, retrospectives, organization of ongoing educational sessions to keep staff up to date on current technological trends. Work with developers to mitigate any conflicts within the team, consult with management on staff professional development and career pathing.

Evaluation of user stories, as well as gathering requirements for user stories for business analysis. Regression testing, release management and bug triage to maintain quality control. Participate in After Action Reports to evaluate monthly releases and projects to target success points and action items for future improvement.

Solutions Architect | Technical Project Manager |

www.bullhorn.com

BULLHORN, Boston

Bullhorn is an international software-as-a-service (SaaS) provider servicing the recruitment industry, delivering best-of-breed technology solutions for the world’s leading recruitment firms. The Professional Services department works with clients to troubleshoot present software issues and source custom solutions. Bullhorn’s recruiting CRM and social recruiting products serve more than 130,000 customers across

150 countries (2013)

Project management of custom software implementation for a variety of clients in the recruiting industry. Lead strategic discussions with clients to analyze business needs and present solutions for custom software implementation. This included technical requirement gathering for custom solutions on a variety of platforms, web frameworks and cloud environments, and consulting with development team to ensure accuracy in the options being presented to the client.

Writing Statements of Work for initial presentation of solution to client. During implementation phase, wrote Technical

Specifications for developers to instruct on what the solution would be when implemented. Defined project requirements by identifying project milestones, phases, and elements; forming project team

.

Participate in client consultations to advise in guiding project technology decisions, managing project scope, client expectations and ensure successful delivery of an implementation .

Content Producer, Integration |

www.getty.edu

J. PAUL GETTY MUSEUM, Los Angeles

The J. Paul Getty Trust is an international cultural and philanthropic institution devoted to the visual arts, art conservation and education.

The Communications department has 20-25 people, and I report to the Assistant Director of Web & New Media and handle a variety of web, online and social marketing projects. (2010 – 2013)

Act as technical liaison between inside clients and outside vendors for projects like the migration of

PacificStandardTime.org (60 Southern California galleries collaborating for an 11-day event) from outside vendor web hosting services to internal servers.

Working with Getty Conservation Institute on website for new open source conservation software project named Arches to create clear understanding of technical details to non-technical members of the academic community. Consensus builder between Web and Conservation departments to create and create smooth workflow and communication.

Development of new media opportunities to expand the reach of the museum. Part of the communications team responsible for the Getty.edu website and presence. Generate new pages and sections, and monitor, update and review new content with TeamSite CMS to assure adherence to style sheets and brand standards.

GET-IT-DONE TOOLS

JIRA

MS Office

MS Word

MS Excel

MS Access

PowerPoint

BONUS FEATURES

Adobe Suite

Photoshop

Illustrator

Fireworks

Flash

InDesign

Dreamweaver

Premiere

A/V editing

WordPress

EDUCATION

Bachelor of

Fine Arts

NOTRE DAME COLLEGE

Manchester, NH

Certified ScrumMaster

Kathleen Hein eCommerce Architect | Technical Project Manager

INFOMERCIAL.TV, Los

Angeles

Infomercial.tv is a small company offering website design, ecommerce templates and online marketing services, with shopping carts and banner campaigns for 20+ infomercial products, and an affiliate Direct Response TV network. (2008-2009)

Working with a variety of clients to deliver custom e-commerce checkout cart applications. Included timelines, scoping, and presenting budget proposals to clients. Coordinate development team to ensure smooth delivery between client,

Infomercial.tv systems, and fulfillment centers.

Designed ecommerce templates, ad banners, shopping cart skins and campaign collateral to align with each client’s branding and project deliverables. Did front end (html, css, jsp) and designed and coded landing pages that yielded almost

$500,000 during my tenure.

Branding and Collateral Designer |

MANATT, PHELPS, PHILLIPS LLP, Los Angeles

National 350-attorney law firm with eight offices in California, New York and Washington, DC, with a client focus on media, entertainment and technology. (2007)

Brought in to tame a hodge-podge of inconsistent branding of the firm’s print materials and created a cohesive look for everything from advertising to state agency reports. Designed and coded email campaigns. Worked with vendors to monitor production deadlines, costs and budgets.

Project Manager, Software Implementation | Digital Producer

PANCREATIC CANCER ACTION NETWORK, Los Angeles

PanCAN is a national organization focusing on awareness, research funding and advocacy for a cure for pancreatic cancer. (2006-2007)

Project manager for the implementation of BlackBaud, an online fundraising system across a nationwide network of volunteer organizers. Implemented the launch of the module by building relationships between IT, Accounting, and a nationwide network of grassroots. Project produced a fiscal yield of $25,000, and increased income from online contributions from 5% to 30% in the first four months.

Designer | Art Director |

INVESTORS’ BUSINESS DAILY, Los Angeles

Investors’ Business Daily is a media outlet for investment news, both print and online via investors,com. They also provide online and inperson training for investment education.(2005-2006)

Visual designer for everything needed in the organization. Designed print ads, email blasts, banner ads (static, animated gifs and flash), and kept up the site. Oversaw the creative concept, art direction and production of the first sponsored ad campaign of investors.com, done with AT&T and including newspaper ads, banner ads and email blast design and development. Site traffic increased 30% and 24K new leads were generated.

Project Manager |

SOUTHERN CALIFORNIA EDISON, Los Angeles

Serving electricity to more than 14 million people in central, coastal and southern California. (2005)

Brought in on contract to develop new workflow processes for the SCE.com website. Coordinated production team of developers, graphic designers, copywriters, video editors and third-party vendors.

Generated the SCE.com Information Architecture Audit, resulting in restructuring for a better user experience, resulting in a

10% increase in positive customer feedback.

Art Director | Producer |

PUREGELS, A DIVISION OF SOFTGEL, Los Angeles

PureGels is a manufacturer of pharmaceutical-grade natural supplements, with a consumer division marketing brand and white-label products for online and brick-and-mortar client retailers and distributors. Worked as part of an eight-person marketing department. (2003-

2005)

Did complete rebranding and re-launch of the consumer division PureGels, including brand identity, web, product packaging and print, all on a shoestring, resulting in increased distribution from 154 stores in one chain to 1200 stores in three chains and two online resellers. Redesigned the Softgel.com website to expand product information and education, which increased site traffic by 17% in the first month, and another 26% in the following four months. Redesigned

GlucoTrim brand, which yielded a 25% increase in sales in just the first two months.

Applications Specialist |

MEDITECH SOFTWARE, Norwood, MA

Meditech is a leader in the EHR Electronic Health Records space, with proprietary software for centralized patient records, billings and supply management, accessed via web or mobile. Part of 30-person department handling client interaction for the Billing & Accounts

Receivable module of our software. (2002)

Project management for software installation and implementation, interfacing between technical staff and customers.

Maintained 20+ client accounts to train users and do technical troubleshooting. [email protected]

| 323.363.0592

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