ISMT E-200 Trends in Enterprise Information Systems
GLOCO – Integrated Corporate Portal
Part 3 – Implementation Plan
Presented by Team 3
Team 3 Members:
Joyce Torres
Kenneth Kittredge
Pamela Fisher
Ruzhena Saltisky
Vishal Nath
Instructor:
Zoya Kinstler
Teaching Assistants:
Basem Neseim
Valar Jayaprakash
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ISMT E-200 Trends in Enterprise Information Systems
Problem Statement
GLOCO’s acquisition of three other companies has resulted in
an IT infrastructure that is maintaining four independent
systems. There are duplicate applications and services.
Employees currently must access multiple portals to perform
their work. GLOCO needs to provide a single access point to
reduce costs and improve employee productivity. The CIO
requested an infrastructure improvement project RFP to
address this issue.
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ISMT E-200 Trends in Enterprise Information Systems
Scope
The implementation of the portal will include the following
elements:
 The design and configuration to support each of GLOCOs major
divisions
 The portalization of GLOCO’s Travel Search application
 The implementation of the Oracle WebCenter Suite email client
and set up for all GLOCO users
 Configuration of WebCenter Services
 Configuration of WebCenter Spaces
 The portalization of all GLOCO common and unique
applications
 The portalization of GLOCO’s Order Management System
 End user training materials designed for the end user
community.
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ISMT E-200 Trends in Enterprise Information Systems
Scope (cont.)
This project will not include:
 In-depth technical training for developers or support staff for
Oracle WebCenter Suite 11g
 Training can be obtained from Oracle University.)
 The Purchase or installation of servers, load balancers, operating
systems and miscellaneous associated software and hardware
 Migration of databases from remote sites to GLOCO corporate
headquarters
 Support after the warranty period
 Changes to applications that will be incorporated into the portal
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ISMT E-200 Trends in Enterprise Information Systems
Training
 Training - online
 Adobe Captivate 5 - create WebCenter Suite demonstration
modules
 Modules will cover many topics
 Modules available online a month prior to cutover
 A help desk will be established when the modules are made
 Emails will keep employees informed of training and timeline for
implementation
 Initial overview training - conducted onsite for programmers at
corporate headquarters.
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ISMT E-200 Trends in Enterprise Information Systems
Training (cont.)
A2TI recommends the following courses for administrators:
 Oracle WebLogic Server 11g Administration Essentials
 Oracle Directory Services 11g Essential Concepts (online)
 Oracle WebCenter Spaces 11g Build E2.0 Portals and Communities
and Oracle WebCenter Spaces 11g Administration
Recommended courses for developers are:
 Oracle WebCenter 11g Introduction to Portal Applications
 Introduction to Custom Applications
 Build E2.0 Portals and Communities
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ISMT E-200 Trends in Enterprise Information Systems
Stakeholders
RACI (Responsible Accountable Consulted Informed) Deployment
Project
Manager
Technical Lead
Manager
Development
Lead
Training Lead
Support Lead
Project
Sponsor
WebCenter Installation
I
R
A
I
I
A
Training
A
C
C
R
I
I
Portal Development
A
C
R
I
C
I
Deployment
A
R
C
I
C
I
Support
I
C
C
I
R
I
Warranty
I
C
C
I
R
I
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ISMT E-200 Trends in Enterprise Information Systems
Operational Considerations
Support is the responsibility of the GLOCO IT Operations department
Development support remains with the existing development teams
Enhancement requests and bugs are submitted to the GLOCO internal
ticketing system
Emergency enhancements/fixes will be prioritized by the parties
involved
Tickets are opened either by going online or by sending an email to
itoperations-requests@gloco.com
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ISMT E-200 Trends in Enterprise Information Systems
Deployment
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ISMT E-200 Trends in Enterprise Information Systems
Risk and Mitigation
Risk 1:
 The owners of legacy applications may have a difficult time
accepting the perceived loss of their applications
Mitigation 1:
 The applications need to be manage by the same group that
managed them before. A service level agreement should be signed
between the application owners and GLOCO corporate.
Risk 2
 Managing change is a crucial part of any transition
Mitigation 2
 Training program on portal use will be instituted prior to, during,
and after implementation to ease the users transition
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ISMT E-200 Trends in Enterprise Information Systems
Risk and Mitigation (cont.)
Risk 3:
 Delay in the response from the applications via WebCenter
Mitigation 3:
 Moving applications and databases into corporate datacenter
 Use ajax
Risk 4:
 Security will become a more serious issue when there are multiple
applications that are being ported
Mitigation 4:
 WebCenter’s robust security model will help
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ISMT E-200 Trends in Enterprise Information Systems
Success Metrics
 The introduction of the portal will provide measurable benefits to
GLOCO.
 Success criteria will be measured by using Oracle WebCenter
Analytics.
 The Analytics tool allows administrators to create usage reports for
any custom application or portal.
 The analytics will help administrators determine usage by numerous
factors including application and page, content, Group Spaces.
Success:
 Applications will see a 100% adoption rate in the first year if they
remove all other access to their applications.
Measurement:
 WebCenter Analytics enable us to determine portal adoption,
application use, and collaboration rates by tracking user visits to
each page.
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ISMT E-200 Trends in Enterprise Information Systems
Success Metrics (cont.)
Success:
 Support cost will decrease by 60% after the first year
Measurement:
 The cost to maintain an application will be measured by
determining the number of applications being supported one year
after implementation and the total support costs before and after
implementation.
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