ISMT E-200 Trends in Enterprise Information Systems
GLOCO – Integrated Corporate Portal
Part 3 – Implementation Plan
Presented by Team 3
Team 3 Members:
Joyce Torres
Kenneth Kittredge
Pamela Fisher
Ruzhena Saltisky
Vishal Nath
Instructor:
Zoya Kinstler
Teaching Assistants:
Basem Neseim
Valar Jayaprakash
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ISMT E-200 Trends in Enterprise Information Systems
Problem Statement
GLOCO’s acquisition of three other companies has resulted in
an IT infrastructure that is maintaining four independent
systems. There are duplicate applications and services.
Employees currently must access multiple portals to perform
their work. GLOCO needs to provide a single access point to
reduce costs and improve employee productivity. The CIO
requested an infrastructure improvement project RFP to
address this issue.
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ISMT E-200 Trends in Enterprise Information Systems
Scope
The implementation of the portal will include the following:
 Portal design and configuration to support each of GLOCOs
major divisions.
 The portalization of GLOCO’s Travel Search application.
 The implementation of the Oracle WebCenter Suite email client
and set up for all GLOCO users.
 Configuration of WebCenter Services.
 Configuration of WebCenter Spaces.
 The portalization of all GLOCO applications currently in use.
 The portalization of GLOCO’s Order Management System.
 Training materials designed for the end user community.
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ISMT E-200 Trends in Enterprise Information Systems
Not In Scope
This project will not include:
 In-depth technical training for developers or support staff for
Oracle WebCenter Suite 11g.
 The Purchase or installation of servers, load balancers, operating
systems and miscellaneous associated software and hardware.
 Migration of databases from remote sites to GLOCO corporate
headquarters.
 Support after the warranty period.
 Changes other than portalization to applications that will be
incorporated into the portal.
 The portalization of applications not currently in use.
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ISMT E-200 Trends in Enterprise Information Systems
Training
 Training is available online.
 Adobe Captivate 5 - create WebCenter Suite demonstration
modules
 Modules will cover many topics such as navigation, use of blogs,
wiki’s, RSS, group spaces, search, collaboration tools, and how to
customize screens
 Modules available online a month prior to cutover
 A help desk will be established when the modules are made
 Emails will keep employees informed of training and timeline for
implementation
 Initial overview training - conducted onsite for programmers at
corporate headquarters.
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ISMT E-200 Trends in Enterprise Information Systems
Training (cont.)
Recommended courses for Administrators:
 Oracle WebLogic Server 11g Administration Essentials
 Oracle Directory Services 11g Essential Concepts (online)
 Oracle WebCenter Spaces 11g Build E2.0 Portals and Communities
and Oracle WebCenter Spaces 11g Administration
Recommended courses for Developers:
 Oracle WebCenter 11g Introduction to Portal Applications
 Introduction to Custom Applications
 Build E2.0 Portals and Communities
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ISMT E-200 Trends in Enterprise Information Systems
Stakeholders
The following RACI Chart indicates the responsibility of each user
group during deployment. The groups represent the GLOCO and
A2TI teams.
R esponsible
A ccountable
C onsulted
I nformed
Project
Manager
Technical Lead
Manager
Development
Lead
Training Lead
Support Lead
Project
Sponsor
WebCenter Installation
I
R
A
I
I
A
Training
A
C
C
R
I
I
Portal Development
A
C
R
I
C
I
Deployment
A
R
C
I
C
I
Support
I
C
C
I
R
I
Warranty
I
C
C
I
R
I
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ISMT E-200 Trends in Enterprise Information Systems
Operational Considerations
 Support is the responsibility of the GLOCO IT Operations
department.
 Development support will remain with the existing development
teams.
 Enhancement requests and incidents will be submitted to the
GLOCO internal ticketing system.
 Emergency fixes will be prioritized by the affected development and
business leadership.
 Tickets are opened either by going online or by sending an email to
itoperations-requests@gloco.com.
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ISMT E-200 Trends in Enterprise Information Systems
Deployment
Install WebCenter
& SetUp Portals
• Portalize
Applications
• Move all
Applications to
the Corporate
Application
Farm
• Set Up User
Email
• Set Up
Divisional
Portals
Training
• Provide
Training to End
Users
• Provide
Training to
Support Staff
• Support Staff
Complete
Oracle
University
Training
Pilot Deployment
• Pilot Groups
from Each
Division
• Defects
Reported to
GLOCO Help
Desk
• A2TI Responds
to Defects
Full Deployment
• Defects
Reported to
GLOCO Help
Desk
• A2TI and
GLOCO
Respond to
Defects
Warranty Period
• Defects
Reported to
GLOCO Help
Desk
• A2TI and
GLOCO
Respond to
Defects
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ISMT E-200 Trends in Enterprise Information Systems
Risk and Mitigation
 The owners of legacy applications may have a difficult time
accepting the perceived loss of their applications
Mitigation: The applications need to be manage by the same
group that managed them before. A service level agreement
should be signed between the application owners and GLOCO
corporate.
 Managing change is a crucial part of any transition
Mitigation: A training program on portal use will be instituted
prior to, during, and after implementation to ease the users
transition.
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ISMT E-200 Trends in Enterprise Information Systems
Risk and Mitigation (cont.)
 Delay in the response from the applications via WebCenter
Mitigation: Move applications and databases into corporate
datacenter. And, use ajax (or similar technologies) in application
development.
 Security on the portal is a major concern.
Mitigation: Implement WebCenter’s robust security model.
 Delays by either GLOCO or A2TI could affect the timeline.
Mitigation: Weekly meetings will enable the team to monitor
progress and communicate concerns.
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ISMT E-200 Trends in Enterprise Information Systems
Success Metrics
The introduction of the portal will provide measurable benefits to
GLOCO.
 Applications will see a 100% adoption rate in the first year if they
remove all other access to their applications.
Measurement: WebCenter Analytics enable us to determine
portal adoption, application use, and collaboration rates by
tracking user visits to each page.
 Support cost will decrease by 60% after the first year
The cost to maintain an application will be measured by
determining the number of applications being supported one year
after implementation and the total support costs before and after
implementation.
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Questions?
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