Stay Connected. Stay Ahead.
Catalysts of Internet for Positive Change
Enterprise
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Connectivity
Hosting Services
Managed VoIP
Applications
Security
Managed Services
VPN
Internet
Data Centers
Core Infrastructure – IP Based
Sify Technologies
First Mover Advantage
Managed IP Network
National ISP in India
MPLS Network
Deployed Cisco Gigabit Switch Routers (GSRs) in
the national Backbone
First ATM and Frame Relay Backbones
First Level 3 Data Center in India
Sify Technologies
 Pioneering Expertise
 India’s leading integrated Internet and Infrastructure services company
 NASDAQ listed Corporation
 India’s leading operator of Tier 3 and Tier 4 Data Centers
 Financials
 Revenues at USD 151 million
 Enterprise business contributes 80%
 Certifications
 SEI CMMI Level 5
 ISO 9001:2000
 ISO 27001
 Customer Patronage
 4000+ corporate customers
Significant Achievements

Frost & Sullivan Market Leadership Award for
IP VPN Market in India 2003-04,2004-05 and
2005-06

2006 Brandon Hall Gold Excellence awardSify eLearning for Mobile Learning Delivery
Platform developed for Cisco Systems

Recognition by Forrester for Remote
Infrastructure Management Services

Recognition by IDC for the pioneering progress
in IP VPN market space

Recognition by Gartner for initiatives in
Managed Services

Awarded Superbrand status for the year 200406

ISO 27001 Certification for Information
Security Management Systems

ISO 9001:2000 Certification for provisioning of
corporate VPN, Internet bandwidth, Voice over
IP and Integrated Security Solutions

CMMI® level 5 Certification
Products Overview
Solutions Stack
INTEGRATED
SOLUTIONS
MANAGED SERVICES
APPLICATIONS
MANAGED VOICE
IT/ITES, BFSI, TELECOM, LIFE SCIENCES, MANUFACTURING, GOVERNMENT
Monitoring Services
Human Capital
Management
Knowledge
Management
Hosted Contact Center
Solutions
HOSTING
High Availability
SECURITY
Consulting Services
NETWORK
Management Services
IP VPN/MPLS
Consulting Services
Unified
Messaging &
Collaboration
Supply Chain
Management
Managed Inbound Voice
DR/BCP
Data & Transaction
Security
Global Connectivity
Solutions
Facility Management
Customer Lifecycle
Management
Managed Outbound Voice
Value Added
Services
Security Services
Implementation
Services
Managed Security
Services
Dedicated Internet
Bandwidth
CleanConnectTM
Connectivity Solutions
Sify Infrastructure
Robust IP Backbone
 A Tier-1 IP Network
 Fully Meshed, High Capacity
Backbone
 Built on high-end Cisco routing
gear (Cisco GSR 12404)
 Hierarchial Architecture
Sify Infrastructure
Dual NoC’s
Central Location
Dual NOC’s
CE
Primary
Last mile
Chennai
Secondary
Last mile
PE
Bangalore
PE
Hyderabad
Sify IP
Cloud
PE
Mumbai
Delhi
PE
Pune
CE
Remote Location
CE
Remote Location
Ahmedabad
Calcutta
Sify Infrastructure
Wireless Access Network
 Multi-Vendor
Platform
(Proxim,
Smartbridge,
Axxcelera)
 Licensed /
Unlicensed
Frequency Band
(5.7 GHz, 2.4 GHz)
 Nationwide Presence
 Capacities upto 8
Mbps
Sify Infrastructure
IP Backbone Reach
International Coverage
Domestic Coverage
Cisco GSR 12404 Routers
300+ cities in 52 countries International PoPs: NY,
London, HK, LA, SJ
300 cities in 30 countries
Collocated POP
New York - I
Cisco 7206 NPEG1 Routers
Sify Offices
Peering ISP
New York - II
Internet
Peering International
London - I
London - II
San Jose
780+ *PoPs in India
Los Angeles
Hong Kong
*Point of Presence/Base Station
Enterprise Network Services
Capability + Expertise
Domestic Network
Separate MPLS VPN & Internet Backbone
International Network
Mobile
User
Dedicated
Company Sites
Partners
Internet Peering
Partner Office
Secure Network
Private MPLS
Dedicated
Connectivity
Separate address space
GC, BtNA, ANC
AT&T, LEVEL3,MCI, REACH,
BT,GC,Cogent
IP Peering
Inter AS
Ingress & Egress filtering
Global Internet
SifyNet Tier 1
IP Backbone
IPS to monitor traffic
Anti-virus updates on servers
Head Quarters
Hosted
App
Company Sites
Enterprise Network Services
A Snapshot
 Sify Enterprise Network Services
 Multiple Services delivered from common IP
infrastructure
 Dedicated Internet Access Service (DIAS):
ExpressConnectTM
 Secured Internet Access Service:
CleanConnectTM
 Domestic IP-VPN Service:
SiteConnectTM
 International IP-VPN Service:
GlobalSiteConnectTM
ExpressConnectTM
Business–class Internet Bandwidth
 Sify’s Dedicated Internet Access Services
 Available in multiple variants
 ExpressConnectTM Diamond
 ExpressConnectTM Platinum
 ExpressConnectTM Gold
 Differentiation based on contention and availability of
the bandwidth
 Available in multiple bandwidth options
 Multiple Last-Mile Connectivity Options
 Redundant and Reliable Connectivity
 Propelled by a Robust Network Backbone
ExpressConnectTM
Service Variants
Gold Service
Platinum Service
Diamond Service
1:2 Contention
1:1 Contention
1:1 Contention
No Oceanic Redundancy
Best-Effort Basis
100% Committed
ExpressConnectTM
Additional Flavors
 Time of Day Bursting
 Features
 Burst traffic during specific consistent
periods of high data traffic flow
 Multiple bandwidth options
 Available on 1:1 contention
(Diamond & Platinum)
ExpressConnectTM
Additional Flavors
 Shared Internet Port
 Features
 Single centralized
Internet port shared
across multiple
locations
 Bursting available on
best-effort basis
 Multiple bandwidth
options
 Available on 1:1
contention
(Diamond &
Platinum)
ExpressConnectTM
Key Differentiators
Multiple PoPs : Solid coverage
Multiple cable routes : Redundancy
Multiple peering points : Best path
International carriers : High performance
Multiple Bandwidth Bursting options
200+ points of presence : “REACH”
Meshed Network : High Uptime
Dual NoC’s : Redundancy
Carrier Agnostic : Best design
Domestic peering : High performance
ConnectGoldTM
Remote Wireless Connectivity
 ConnectGoldTM
 Connectivity Services provisioned from PoP’s / Base
Stations connected via Wireless backhauls
 Extends Sify’s services beyond Tier-2 and Tier-3
cities
 Wireless connectivity on unlicensed frequency
band with a maximum of 2 hops from the nearest
Tier-2 / Tier-3 PoP.
 Ideal for remote customer locations with low
bandwidth requirements
 Less Network Uptime
CleanConnectTM
Secure Internet Access Service
 Premium range of shared Unified Threat
Management (UTM) service with dedicated Internet
connectivity
 Added perimeter-level security
 Network-based security with Firewall, Web &
Content Filtering, Anti-Spam and IDS/IPS Systems
 Connectivity based on ExpressConnectTM
 Currently available for only Diamond class
 SLA backed service for guaranteed protection and
availability
CleanConnectTM
Deployment Approach
CleanConnectTM
Variants
 CleanConnectTM Basic
 Standard Solution
 Ideal for customers requiring a basic firewall service with
limited no. of firewall policies (Network level security)
 CleanConnectTM Enhanced
 Customized Solution
 Limited number of firewall policies +
 IPS Functionality ( e.g. Protect against any abnormalities in
traffic pattern)
 CleanConnectTM Premium
 Full-blown service
 Full suite of firewall policies + IPS + Content filtering
CleanConnectTM
Value Proposition To Customer
 Huge Cost Benefits
 No capital expenditure on a dedicated
security setup & skilled manpower to
manage the same
 Focus on core business
 Comprehensive security event reporting
methodology by Sify’s team on security
experts
VPN Offering
SiteConnectTM
Sify’s Domestic IP/MPLS VPN Service
 Sify IP/MPLS VPN Service Offerings: SiteConnectTM
 End-to-end private communication network
deployed using Sify’s managed IP network
 Offered on both Layer-2 and Layer-3
 Hub-and-Spoke / Any-to-Any Connectivity
SiteConnectTM
Sify’s MPLS Services: Classes of Service (CoS)
High
Low
Video, voice, Real Time
Diamond
P
A
C
K
E
T
Voice

Video
streaming
J
I
T
T
E
R

Transactions
Critical and Delay Sensitive

Data transfer

LAN/WAN
traffic

File Transfer

Internet

Email
B/W Burst
Bronze
Network Availability
Low

B/W Burst
Gold
D
E
L
I
V
E
R
Y
Typical
Applications
Non Critical, Delay Tolerant
Latency
High
GlobalSiteConnectTM
Sify’s International IP/MPLS VPN Service
 GlobalSiteConnectTM
 Sify’s International IP/MPLS based VPN services
 Offered in partnership with global IP vendors
 Global Crossing (GC)
 Asia Netcom (ANC)
 PCCW
 Dialog Telekom
 Network-to-Network Interconnects (NNI)
 GC:
New York, London, Angeles, Hong Kong
 ANC:
Hong Kong; Singapore (to be live in the next
few weeks)
 PCCW:
New York, Los Angeles, Hong Kong
 Dialog Telekom:
IPLC b/n Mumbai & Colombo
GlobalSiteConnectTM
How It Works?
Sify-Partner
Partner
Gateway
Partner MPLS
Network
Data
Last
Data
Mile
Inter AS
Interconnect
Sify
Gateway
Sify MPLS
Network
Data
Data
Last
Data
Mile
Data
Data
India
Chicago
WHY SIFY?
Sify - USP
 ROBUST & REDUNDANT SERVICE INFRASTRUCTURE
 “Carrier-Neutral” Backbone
 Redundancy at all levels
 Dual-NoC’s, Dual Carriers, Dual Last-Miles
 Network Reach
 Ability to provide hybrid Last-Mile Media
 Strategic tie-ups with Broadband vendors with pan-India
Fiber-optic presence
 PROCESS MATURITY & EXPERTISE
 Global best practices & Quality
 Experience of managing large networks
 Network experience across diverse industry verticals
 TRENDSETTERS, PIONEERS & MARKET LEADERS
Sify – Value proposition
Carrier
Supporting
Carrier (CSC)
Multicasting
(Native)
Remote-Access
into MPLS VPN Services
Pseudo-wire Services
ERS/EWS/VPLS
Managed VPN
AToM
(L3 MPLS / BGP VPN/Inter-AS MPLS)
(Any Transport over MPLS)
Traffic Engineering
(Fast Re-route)
Quality of Service
(CoS based SLA)
MPLS forwarding
IPv6
(6PE VPN & 6-4 Tunnels)
Managed Voice Solutions
Managed Voice Solutions
Hosted Contact Center
On Demand
Managed Inbound
Capex to Opex
Inbound/Outbound
International/Domestic
Managed Outbound
Contact Center
Sify: An end-to-end
solution provider for
Contact Centers
Pay-per-use model
DID/Toll free services
Pay-per-use model
TDM/IP Compatible
NNI Partnerships
Managed Voice Solutions
PSTN
PCCW
Ibasis
Novatel(MCI)
PSTN
SingTel
VOIP
SBC
Global Crossing
Sify IP/MPLS
Cloud
Customer
Network
Customer
Network
IP/TDM PBX
IP/TDM PBX
• Multiple NNI Partnerships
• Carrier Grade Infrastructure
• Scalable
Information Security Solutions
Information Security Services
Information Security Services
Network Security Solutions
 Firewall / VPN
 Intrusion Detection / Prevention
 Content Security
 Multifactor Authentication
 End Point Security
 Network / Application
Performance
Digital Identity and Data
Protection Solutions
Governance, Risk &
Compliance Solutions
 Digital identity and Strong
Authentication
• Information Security Consulting
 Data Protection and Privacy
 Information Assurance Services
 Transaction Security
 Compliance Services
 Documents Rights Management
 BCP / DR services
 Enterprise Security Services
• Leading End-to-End Security Solutions Provider
• 250 + Certified Security Consultants
• 300 + Customers globally
Industry Leading Best Practices and Alliances
Managed Security Services
Sify Managed Security Services
Managed Network Security
Solutions
Managed Digital Identity and
Data Protection Solutions
Managed Governance, Risk
& Compliance Solutions
 Security Device Management
 Managed PKI Services
 Security Log Monitoring and
Reporting
 Managed Data Protection and
Antifraud Services
 Vulnerability Assessment /
Penetration Testing
 Security Event Monitoring and
Reporting
 Security Alerts and Risk Advisory
Services
 Patch Management
 Security Incident Monitoring and
Reporting
Sify S O C
• Sify IONI –
Customer Portal
• 24 x 7 Help Desk
VA / PT Tools
Security - Product Alliances
Hosting Solutions
Data Center Services
High Availability
•
•
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•
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Backup services
Offsite tape movement and
storage
Server Load balancing
Content Caching
Disaster Recovery Solutions
Security Services
•
•
•
•
Intrusion Detection System
Managed Firewall
OS Patch Management
Fort Knox- SLA based
security service
Data Center Services
Management Services
•
•
•
•
•
•
Web Server Log Reports
Data Transfer
Server Port Monitoring, ICMP and 5 ports
Real Time online Monitoring and Reporting critical
Parameters for server, OS, Mail, Applications,
Databases
Administration of OS, Mail, Applications,
Databases.
Bangalore
Value Added Services
•
•
•
Hardware and Software on outright sale
Hardware on rentals
SMTP relay Service
Chennai
Scalability
•
•
•
Rapid scalability for Deployment of New Services.
Internet, Network access
Rack space
Mumbai
Application Services
EAS Portfolio
Employee Productivity Solutions
Human Capital
Management Solutions
•Community Portals:
Employee/
Student/
Institution
•Learning Management
•Assessment &
Certification
•e-Learning Content
Knowledge
Management Solutions
•Document
Management System
•Content Management
System
•Knowledge
Management Portal
•Digitization Services
Unified messaging &
Collaboration Solutions
•Mail
•Messaging
•Unified
Communication
•Workflows &
Collaboration
•Premium Anti Spam /
Anti Virus services
• 750+ strong .NET, J2EE and LAMP team
• State of the art Offshore Development Centre
Industry Leading Best Practices and Alliances
EAS Portfolio
Managed Services
IMS Portfolio
Monitoring & Management Services
Networks
Routers
Firewalls
Switches
Load Balancers
VPN’s
RAS
Packet shapers
VoIP
Servers
OS
-Windows
-Linux (All Types)
-Solaris -HP-UX
-IBM AIX -VMWARE
Storage
-EMC –HP -Hitachi
-SUN –IBM
Databases
Oracle
MySQL
MSSQL
PostgreSQL
Applications
Web Logic
Web Sphere
IIS/Apache
Tomcat
Directory server
Citrix
MS Sharepoint
Messaging
Lotus notes
MS Exchange
Open Source
- Q-mail
- Send mail
Facility Management Services
Desktop Management
Desktop configuration
Install and upgrade OS
Install and upgrade
front end software
Deskside troubleshooting
IMAC
Preventive maintenance
Asset Management
Hardware Inventory
Software Inventory
Version control
Patch Management
Vendor Management
OS
Anti virus
Product/ Application
Liasoning
AMC/Warranty
management
IMS Portfolio
Consulting Services
Networks
Data centre
DR/BCP
Capacity Plng
Performance Eng.
Storage
Security
Audits
Migration
ITIL
Assess
Understand Requirement
Infrastructure study
Business dependency
Scope of work
Design
High Level design
Detailed Technical
design
Risk assessment
Risk mitigation plan
Plan &
Implement
Project management
Pilot testing
-Acceptance
Implementation
-Infrastructure
-Processes
Service Capabilities
Data Center Management
Servers, Databases, Middle Tier
Apps, Messaging, Storage Systems
Pro-active monitoring & Incident management
Problem, change & Configuration management
Network Management
Routers, Switches, VoIP devices,
Network Links
Security Management
Firewalls, Intrusion Protection
Systems, VPNs, PKI, AAA Tools
ITIL compliant
processes,
SLA driven
engagements
Asset management, Patch management
Availability management
Process consulting, Audits & Reviews
Implementation/Migration support
Desktop Management
Desktops, Laptops, File & Print
Servers
Enterprise Customers
Global Top 1000 Firms
Partial Customer List – Vertical Focus
IT/ITeS
BFSI
Consumer
Telecom
Life Sciences
Partial Customer List – Vertical Focus
Manufacturing
Energy
Media
Retail
Government
Reserve Bank of India
Partial Customer List – Applications
Authorized Service Center Automation Sales Force Automation
CCDSG, APS
Global Sourcing Application
Power to Customer
Car Reservation System integrated with ERP
Information Portal with Content Management
Warehouse Management System
Professional / Consulting Engagement
Online Order Processing integrated with SAP
SFA, Training Module
Sales & Distribution System
Home Delivery System
Performance Management System
Speed Remittance Transaction System
Partial Customer List – Applications

McDonalds
Home Delivery System

Glaxo SmithKline
Sales Portal Development with JD Edwards

New Holland Tractors
Global Sourcing Application

Nokia
Service Center Automation

ABN AMRO
Application Development

Oxford University Press
Customer Portal with Content Management

ITC Hotels
Employee Portal & Application Testing

Reserve Bank of India
Information Portal, Content Management

Indiabulls
Document Management & Workflow Application

NEG Micon
Application Development

IIBF
Application Development & Maintenance

XLRI
Content Management

TI Cycles
SRM Application
Partial Customer List – Connectivity
 Accenture
 KPMG
 American Consulate
 Lucent Technologies
 Boston Consulting Group
 Novell
 CavinKare
 Oracle
 Carborundum Universal
 Ramco Systems
 Deutsche Bank
 Ranbaxy
 GE India
 SKF Bearings
 Gillette India
 Sapient
 HDFC
 Tata Steel
 HSBC
 Timken
 Hughes Software
 Usha International
 Vodafone
 Whirlpool of India Limited
 iFlex Solutions
 IndianOil
Partial Customer List – VPN
Typical VPN applications as used by customers
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Gillette – uses Sify VPN services for running SAP across 35 locations
Whirlpool – uses Sify VPN services for running SAP across 45 locations
Emerson – uses Sify VPN services to communicate securely to their offices across the globe
Vodafone – Uses Sify’s MPLS VPN services for their billing and CDR applications across six locations
Ranbaxy – uses Sify VPN services to carry SAP traffic from all their offices and C&Fs - 30 locations
GE – uses Sify VPN services to create the data communication backbone in the country
Lucent – uses Sify VPN services for high-speed data transfer across their offices in India
Oracle – uses Sify VPN services for Messaging, ERP and data transfer across their offices in India
Madura Coats - uses Sify VPN services for critical applications such as invoicing, inventory control,
messaging and Intranet access
Praxair - uses Sify VPN services for messaging and JD Edwards ERP application across their offices in
India
CavinKare - uses Sify MPLS VPN services for their SAP applications across their offices
CUMI - uses Sify VPN services for RAMCO Marshall ERP application across 21 locations in the country
Tata Steel (Tubes Division) - uses Sify VPN services for their Oracle based application across 23 locations
in the country
Timken India - uses Sify VPN services for their sales, order processing, payroll and messaging
applications across 19 locations in the country
JM Morgan Stanley - uses Sify VPN service to run critical financial applications across their offices
Cable and Wireless - uses Sify VPN services for running SAP and lotus notes applications across 12
locations in the country
Usha International - uses Sify VPN services for SAP and mailing applications across 10 locations in the
country
Partial Customer List – Consulting
 World Bank
 Vodafone
 Reserve Bank of India
 Exxon Mobil
 ICICI Bank
 TVS Motors
 Syndicate Bank
 Saudi Airlines
 State Bank of Mauritius
 Deloitte Haskins & Sells
 Bank of Oman
 Pepsi
 Mastek
 Xsysys
 Allsec Technologies
 Integra Software
 Talisma
 Satyam Computers
 Sasken
 Nucleus Software
 GE
 IFFCO
 Ajuba Solutions (India) Pvt Ltd
 Quest
Partial Customer List – Solutions
 Accenture
 JM Morgan Stanley
 GMR
 Ranbaxy
 General electric
 SBI
 Vodafone
 CLI3L
 HDFC bank
 Whirlpool
 TCS
 Nipuna
 Quest
 Satyam Computers
 ITC Infotech
 ING Vysya Bank
 Toyota Kirloskar Motors
 Patni Computers
 Hyundai
 ABB
 Deccan Herald
 Infotech
 Levis
 Axes Technologies
 MRPL
Partial Customer List – PKI
 Genpact
 IFFCO
 Vodafone
 ICFAI
 ABN Amro
 IRCON
 Reliance General
 Chemplast Sanmar
Insurance
 Kotak Bank
 TCS
 Wipro
 NTPC
 STPI
 DGS&D
 India Cements
 Madras Export Processing Zone
(MEPZ)
Partial Customer List – Data Center Services
 SBI
 HDFC Standard Life
 Andhra Bank
 SBI Life Insurance
 HSBC
 Indian Overseas Bank
 Pantaloons
 Microsoft
 NDTV
 Sony Entertainment
 LifeKen
 Dr Reddy’s Labs
Partial Customer List – Managed Services
• No: of Devices/Instances
managed – 60,000+
• No: of Problem tickets
annually -1.0 Million +
1000+ Corporates in India
Over a million subscribers
Live, 24x7 services
• No: of Change tickets
annually – 2,500+
• No: of Voice Calls p.m.
(retail) – 150,000
• No: of Voice Calls p.m.
(corporate) – 10,000
Case Studies
Organization
Whirlpool of India Ltd
Objective
Connecting SAP Servers in US with around 40 locations in India with improved security
Scope
•
•
•
Activities
•
•
•
•
Benefits to
Client
•
High availability for WOIL servers at USA primarily for accessing their SAP server
(hosted in HQ, from their India Locations), Mail Server application, other Intranet
applications and proposed VOIP or Video conferencing
Redundancy on Sify's proposed Trans-Atlantic and Trans-Pacific gateways in the case
of a STM-1 failure on either of the gateway links
Internet access from their Delhi and Pondicherry offices in India
International MPLS Bandwidth requirements were proposed at 3.0 Mbps.
The proposed solution was an overlay network for WOIL on Sify's IP backbone.
Sify's network is MPLS enabled and its partner-Beyond the Network Access
(BtNA), a premium International service provider would be providing MPLS WAN
services to WOIL in Benton Harbor, Michigan.
Sify proposed the Layer 3 MPLS enabled VPN from WOIL co-located and
aggregated point in Mumbai to their International office in Michigan.
Sify MPLS WAN architecture was that it imparted a strong security feature for the WOIL
International network, besides providing WOIL with a most cost effective solution.
Case Studies
Organization DLF
Objective
Document Management Software Solution
Scope
•Huge Archival of drawings & documents for 21 urban colonies
2500 acres
•Travel to storage location for reference
• Time consuming to retrieve & locate
• Wear & tear on crucial documents
Activities
• Document Management Software for archiving records
• Ongoing Scanning Services for 60 lakh sheets & 30,000 drawings
• End to end project management
Benefits to
Client
•Fast searching and retrieval of the documents and drawings
•Enterprise wise access to the documents
•Back up to the physical documents
•Reduction in Wear & tear of the documents
•Scalable and flexible DMS system
spread over
Case Studies
Organization
Organon
Objective
Information assurance (Consulting)
Scope
To gain an edge over competition, by providing higher access to Business Critical Resources and
Internet access to its employees across the organization, while maintaining an acceptable
information assurance.
Activities
• Vulnerability Assessment and analysis of the OIL infrastructure.
• Detailed study of the OIL’s internal policies, processes and procedures pertaining mostly
towards Information Technology.
• To mitigate risks, in-depth security architecture design was recommended.
•Best of breed products were recommended to support the security architecture design.
•Technical security architecture was deployed.
• The architecture was backed up by best practice policies and processes to ensure mitigation of
risks discovered during the assess phase.
•The review of the security policies and processes would be performed by the global IT teams and
would be both scheduled as well as unscheduled.
•Sify as a security service provider would also be responsible for ensuring that Organon comes
out with little or no severe concerns during the course of the audit.
Benefits to
Client
•Ability to open the network to the Internet, while ensuring that the network is secure and the
performance is not compromised.
•Increasing the productivity of the employees by ensuring that only the resources relevant to
accomplishing their key result areas are made available.
• Better resource management (such as bandwidth) through prioritizing traffic.
•Real time monitoring of traffic accessing the business critical resources.
•Increasing the efficiencies (with respect to time and effort (saved) of the IT team by integrating a
firewall log analyzer within the infrastructure.
Value Proposition
MULTI LEVEL ENGAGEMENT VALUE
Business
Process
Operations
Business Service
Management
Business Impact
Analysis
Enhanced Productivity ITIL Best Practices
Reduced Noise Levels Root Cause Analysis
Cost reduction savings
to 50%
Enhanced Customer
Satisfaction : Proactive approach
Impact on Business Strategy
THANK
YOUYou
Thank