2014 ANNUAL
CONFERENCE
& EXHIBITION
Planning Your Next
IT & Finance Move
Overcoming Integration &
Organizational Challenges
When Changing Mobile
Communication Providers
Les Bicknell
USA Truck
Mark Emerson
PeopleNet
June 16-18
Lincolnshire
Marriott Resort
Lincolnshire, IL
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Gold Sponsor
Welcome Reception Sponsor
Silver Sponsors
Walk Around Luncheon
Sponsor
Banquet – Pre-Dinner
Reception Sponsor
General Luncheon Sponsor
Bronze Sponsors
Registration Desk Sponsor
Coffee Break Sponsor
Continental Breakfast Sponsor
Key Topics
1.
2.
3.
4.
Why are you considering a new mobile
communications solution?
Overcoming integration challenges
Overcoming organizational challenges
Implementation and Training
Why are you considering
What is your current provider not giving you?
•
•
•
•
Features
Stability
Service
Support
Does your current provider truly understand your
company’s vision?
Key Topics
1.
2.
3.
4.
Why are you considering a new mobile
communications solution?
Overcoming integration challenges
Overcoming organizational challenges
Implementation and Training
Overcoming Integration Challenges
Integration Paths
• Web Services
o
o
Pull Services
Push Services
• Integration Support Tool
o
o
o
o
Integration enabler
Utilizes the open interface and data delivery services
Stores data in SQL compliant database on customer’s network
STP
o
Batch process
Overcoming Integration Challenges
Transportation Management System
• Purchased
o
o
o
o
o
o
o
Existing Integration
How tightly are you currently integrated?
How old is your integration?
Availability of support staff.
Development time after implementation (or hands off)
Are they True Partners?
Integration Support Tool
• Legacy System
o
o
There will be some internal development of integration
Is your back office Mobile Comm indifferent?
Key Topics
1.
2.
3.
4.
Why are you considering a new mobile
communications solution?
Overcoming integration challenges
Overcoming organizational challenges
Implementation and Training
Overcoming Organizational Challenges
Get everyone involved in the decision process
• Every department will be effected
o
o
o
o
o
o
o
Dispatch
Maintenance
Safety
Finance
Information Technology
HR/Driver Recruiting
Purchasing
Overcoming Organizational Challenges
Making a Change
• Historically a relationship driven industry
• Involvement from everyone in the process
o
o
Get buy in from department heads
Develop achievable ROI
• Driver acceptance is critical
o
o
o
Take advantage of early adopters
Early adopters get involved in trials
Internal promotion is key
Overcoming Organizational Challenges
Driver capabilities and experiences
• Fear of new Technology
o
o
o
Different features
Look and feel will be different
How they process things will be different
Key Topics
1.
2.
3.
4.
Why are you considering a new mobile
communications solution?
Overcoming integration challenges
Overcoming organizational challenges
Implementation and Training
Implementation and Training
Implementation
• Calculated Rollout
• Installation
o
3rd Party vs Internal
• Implementation Specialist
• Project Management
Implementation and Training
Training
• Initial Training
• Driver
• Dispatch
• Safety
USA Truck, Inc.
Case Study
• Transportation and Logistics Provider
o
Headquartered in Van Buren, AR
• Terminals, offices and staging facilities located throughout the U.S.
• Transport general commodities within U.S., Canada and Mexico
• Also offer dedicated, brokerage and rail intermodal services
o
o
2,248 total tractors
Same mobile communications vendor since 1997
Why were we considering?
• Leveraging latest technology
o
Industry Mandates
• EOBR (eLogs)
• Other functionality
o
New Features and Technological Advances
• Auto Arrival/Departures
• Improved Navigation
• Analytics
• Maintain or exceed the service and stability
• Partner with a provider that understood our vision
o
IT Strategy
• Changes within our company
• New TMS
• Future Maintenance system upgrade
Accessing your options
Company-dependent factors
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•
•
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Required functionality
Compare lifecycle costs
Factor “switching” costs
IT staff requirements
Required service levels
Deployment flexibility
Vendor-dependent factors
• Available functionality
• Licensing terms
• Integration with your current or
future systems (true partnership)
• Service availability/guarantee
• Installation assistance
Accessing your options
• Selection Committee
o
Key stakeholders from each department
• Competitive Matrix
o
o
o
o
o
Pricing
O/S
Install time
OTAP capable
Text-to-speech
• Pilot Program
o
o
o
o
Selected vendors/products from the matrix
Site visits
Deployment and monitoring of pilot plans
Feedback and recommendation from stakeholders
Planning for Success
On-going Project Management
•
•
•
•
•
Initiating
Planning
Executing
Monitoring & Controlling
Closing
Thank You For Your
Attention!
Questions?
Les Bicknell
USA Truck
Les.Bicknell@usa-truck.com
Mark Emerson
PeopleNet
memerson@peoplenetonline.com