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MARK FRAZIER /
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407.780.9078
TMARKFRAZIERJR@GMAIL.COM
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/ OVERVIEW /
Over 14 years of experience as an innovative Information Technology professional.
Over 200 hours of authorized hands-on certification training and preparing
for additional vendor certifications.
Highly skilled in instructing end-users, negotiating vendor contracts and resolving dayto-day challenges on workstations, servers, and mobile devices.
/ EXPERTISE /
Windows Server Operating Windows Server
Windows Client Operating
Systems:
Applications:
Systems:
Server 2008 R2, Server 2012 Exchange Server 2007, 2010 Windows-7, Windows-8
Networking Areas
of Experience:
IPV-4, IPV-6, DNS, Active
Directory
Microsoft Office Suite:
Telephony-Firewall Solutions:
Office 2007, 2010 , 2013 Pro, Cisco/Linksys, Barracuda,
Office 365
Mitel, Nortel
Smart Phone/Tablet Support:
iPhone, iPad, Android OS Phone & Tablet, Windows Mobile
/ PROFESSIONAL EXPERIENCE /
GOSUMMIT – Apopka, FL (www.gosummit.com)
Support Specialist (April 2014 – Present)

Managing client networks by resolving open tickets in an efficient and timely manner.

Monitoring incoming alerts generated by Labtech and ConnectWise.

Manage user accounts and email addresses for client’s onsite servers running Windows
Server 2008 R2 and 2012.
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MARK FRAZIER /
/?///???
407.780.9078
TMARKFRAZIERJR@GMAIL.COM
FLORIDA HOSPITAL - Orlando, FL (www.floridahospital.com)
MIS Support Specialist (February 2014 – April 2014; 2 month contract)

Contracted for IT project, Get Well Network, for FL Hospital’s East Campus.

Installation and configuration of wall-mounted workstations, and Dell switches for
server rooms.
BAKERHOSTETLER - Orlando, FL (www.bakerlaw.com)
USER SUPPORT SPECIALIST (June 2013 – October 2013)

Responsible for providing one-on-one training as needed to end user.

Testing software applications, upgrades, security patches, utilized the firm’s test
practices to ensure the usability of the firm’s core PC applications suite,
as well as application performance and system performance stop watch testing.

Coordinated migration process for the Orlando office transitioning 90 office
workstations to Windows 7 using System Center Configuration Manager (SCCM) and
User State Migration Tool (USMT).

Used Waves Embassy Security Center to secure self-encrypting hard drives. For nonself-encrypting models, Symantec Endpoint Protection was used to secure devices.

Effectively met small and large sized project milestones, deadlines and target dates;
worked closely with project managers to understand defined and scheduled tasks.
GRAYROBINSON P.A. - Orlando, FL (www.gray-robinson.com)
PC Support Specialist (May 2012 –June 2013); Project Manager – (June 2011 –May 2012)

Reported directly to the IT Director with team responsibilities for planning, design,
implementation, and administration IT projects including the migration of 600 pc’s
throughout the firm’s 11 statewide locations from Windows XP to Windows 7 and
Office 2010, coordinating and scheduling with vendors, and other locations’
administrators statewide.

Supported offsite locations remotely using virtual solutions and in-person when
required. Supported areas included hardware, software, proprietary and legacy
applications, and wireless and mobile connectivity.

Managed and supported Dell PC/laptops, iPad, iPhone and software and firmware
upgrades as required.
METRO ORLANDO ECONOMIC DEVELOPMENT COMMISSION (EDC) – Orlando, FL
(www.orlandoedc.com)
IT Director & Consultant – (April 2002- June 2011)

Managed and supported Dell servers, PC/laptops, iPad, iPhone and mobile devices,
and software and firmware upgrades as required.
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MARK FRAZIER /
/?///???
407.780.9078
TMARKFRAZIERJR@GMAIL.COM

Worked with budget and made recommendations regarding IT Lifecycle Management
of hardware, software, peripherals, and phone systems.

Chaired and directed the EDC Technology Steering Committee and recommended
appointees.

Created training programs for employees.

Reviewed research from team members and helped with setup and installation of VoIP
phone system and created a help-desk ticketing process as a time saver and no hard
cost to the firm.

Integrated a Seagate back-up system and cloud recovery solution.
/ EDUCATION /
New Horizons Computer Learning Center, Orlando, FL (www.nhorlando.com)
CompTIA Technologies and Microsoft (Vendor Certifications)
Network+ Certified (February 2014)
A+ Certified (April 2014)
MTA - Networking Fundamentals 98-366 Certified (June 2014)
MTA - Networking & Security Fundamentals 98-367 Certified (July 2014)
Security + (Certification Complete Spring 2015)
University of Central Florida, Orlando, FL (www.ucf.edu)
Cisco Technologies Training (2004)
Router & Switch configurations (2004)
ExecuTrain Florida, Maitland, FL (www.executrain.com)
Microsoft Certified Professional (MCP)
Microsoft Windows 2000 Network Infrastructure 216 (Certified March 2002)
Microsoft Windows 2000 Professional 210 (Certified August 2001)
Microsoft Windows 2000 Server 215 (Certified August 2001)
Montreat College, Montreat, NC (www.montreat.edu)
English Communications (Bachelor of Arts - 1999)
/ AFFILIATIONS /




Graduate, Leadership Orlando, Class #72
Member, SpiceCorp (Central Florida area)
Member, Society of Information Management (SIM - Central Florida)
Member, Sent Church
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MARK FRAZIER /
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/ REFERENCES /
TIM HAGAN
Vice-President, IT Operations
Bonnier Corporation
407-628-4802
tim.hagan@bonniercorp.com
WILL HATHAWAY
President
Cross Country Technologies
407-342-4066
will@cctweb.com
RAYMOND GILLEY
Chief Executive Officer
Solodev
407-920-0926
rgilley@solodev.com
SHERRY REEVES
Executive Director
Manufacturers Association of Central Florida
407-897-3384
sherry.reeves@macf.biz
DAN MASTRAPA
Senior Pastor
Sent Church
407-722-9374
dan@sentchurch.tv
407.780.9078
TMARKFRAZIERJR@GMAIL.COM