Mohammed S. Itani
Date of Birth
Nationality
Marital Status
Gender
Telephone
E-Mail
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29 March 1975
American
Single
Male
965 66398874
Mitani1719@hotmail.com
OBJECTIVE
To expand my professional experience within a dynamic and progressive company, where I could utilize my
diverse work experience and skills for contribution, and be offered the opportunity for advancement.
QUALIFICATIONS
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Proficient in organizing and coordinating projects, meeting deadlines and budgets.
Extensive experience in team building and negotiation.
Leadership skills, highly organized, able to coach and move a group toward a consensus.
Excellent interpersonal communication and presentation skills.
Proven history of solving complex operational problems, resolution and customer satisfaction.
Motivated and goal-oriented, achieving/exceeding objectives and expectations.
Able to successfully perform either as a team member or independently.
Proficient in a spectrum of computer applications: MS Office, Visio, banking software, and intranet.
Fluent in English and Arabic, both spoken and written.
WORK EXPERIENCE
Supply Core Middle East
Interceptor Body Armor Warehouse Supervisor- Camp Ali Al Salem
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The storage and issuing of transient Interceptor Body Armor (IBA) for U.S Military Personnel,
Federal Government Employees, and Contractors departing for rest and relaxation, emergency
leave and temporary duty.
The issuing of bulk and contingency stocks of IBA gear to authorized personnel going north.
QA & QC of improved Outer Tactical Vests, Enhanced Small Arms Protective inserts, and
Enhanced Side Ballistics inserts, helmets, and groin protectors.
Collaborated with Senior Management to define warehouse requirements, supply issues, and
the logistics of shipments/deliveries within extreme time constraints.
Controlled and monitored inventory levels by conducting physical counts; reconciling with data
storage system.
led by establishing clear expectations and demonstrating high standards of work practices and
safety conscious behavior.
Planed and coordinate with labor (Approx 9 employees per shift) deliveries with carriers, cycle
of pallet storage, segregation of protective inserts, labeling, and the use of MHE required.
Provided a high level of customer service and client relations based on outstanding
communication and interpersonal skills.
Ensured Health & Safety compliance in accordance with Military policy in a 24 hour/seven
days a week warehouse operation.
M. H. Alshaya Co. W.L.L.
Cycle Count & Security Manager- Loss Prevention
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Kuwait
2011-Present
Kuwait/UAE
2008-2011
Responsible for all cycle counting operations within the Regional and Local Distribution
Centers (Logix & DIP in Dubai/ Mina Abdullah in Kuwait).
Ensures all staffing levels are met, training and disciplinary actions are carried out, and issues
are managed and dealt with according to company policy.
Plan the Perpetual Inventory for the year. Using the Cycle Count Master file ensures all stock
is counted four times in the year, report findings, and update all departments.
Release and plan all task cycle counts generated from the daily short pick report using master
file. Monitor all picking errors, research problem picks, document all processes.
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Carry out investigations on stock discrepancies. Investigate product flow procedure from
inbound to delivery process and find/ resolve problem areas.
Reconcile stock in the WMS Manhattan System after full stock investigation and when results
are generated.
Decide in conjunction with Operation Manager and Loss Prevention department on the
escalation process. Reconcile the stock after the proper clearance depending on the value
and quantity of the products.
Decide on the number of man power required, number of unites to be counted daily, shift
patterns, and recommendations on product movement.
Actively work towards reducing shrinkage and creating a safe and pleasant environment for
warehouse staff.
Provide a visual/ proactive deterrent against theft, damage, and violence throughout with a
team of Security Officers.
Ensure compliance with security procedures/health & safety standards, and reporting of
unusual or emergency conditions to appropriate authorities.
Administration Manager-HR Services
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Supervise daily activities for Store Licensing, Purchasing, Stationary, Supplier Contracts,
Telephone and Mobile bill payments, employee Housing and Transportation, Mail distribution,
Head Office maintenance, Utility bills, staff management, and general Administration services.
Follow and ensure compliance with company policies and procedures for processing/delivery
of assigned services.
Manage the processing and controlling of all requests for head office and stores. Ensure all
requested transactions are dispatched and meet the deadline with cost control.
Coordinate with suppliers/vendors in terms of purchase orders, invoice details, and invoice
processing. Data base for contracts and record keeping.
Manages all official documentation for store licenses, sales promotions, Chamber of
Commerce/ Municipality requirements and guidelines.
Maintain the records of all updated landlines/ mobile usage, negotiations and problem solving
with local phone companies, and ensure compliance with level of authority according to
company policy.
Checks and reviews staff accommodation and transportation processes and coordinates with
payroll for proper deductions and eligibility.
Hire result oriented and high performing administrative personnel.
Formally assesses performance, gives job guidance and direction, and sets work conduct
standards for over 45 staff members.
Continuously explores opportunities to affect additional cost savings and improve service
standards.
Analyze internal processes and recommend and implement procedural changes to
improve operations.
SunTrust Bank
Automated Clearing House Liaison (ACH)
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Orlando, Florida
2004-2007
Acting as a link between the payroll reports sent by clients and assures timely and accurate
processing of ACH files, batches, transactions, in accordance with NACHA operating rules and
Federal Reserve deadlines.
Respond to a high volume of telephone inquiries, primarily from Banking Officers,
Corporate/Commercial/Community Banking clients, internal departments, and other financial
institutions.
Provide quality customer service to all ACH users, and independently provide customers fast
resolution for problems.
Researches by utilizing department reports, logs, NACHA and Treasury rules, and department
procedures.
Blockbuster INC.
Assistant Store Manager
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Orlando, Florida
2002-2004
Assist in the recruitment and hiring of the most qualified applicants to meet the store's needs
on selecting multi-levels of employees.
Interview and help select potential candidates based on job descriptions for the store.
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Monitor, supervise, and evaluate the new employee’s overall performance on a weekly basis
during the probation period to emphasize the efficiency/productivity that the newcomer is
adding to the job, or recommend further recruitment till the right candidate is found.
Arrange staff meetings to highlight productivity and challenges during operation, and help the
staff overcome the troubles/obstacles they face with the customers.
Handle marketing execution, inventory management, customer service, loss prevention, and
payroll management.
Resolve customer issues/complaints and ensure customer service standards.
Manage store revenue: cash handling and deposit reconciliation.
Facilitates proper coordination between Department Managers and Head Office for
comparative shopping analysis, plan and adjust stock levels, process weekly deliveries,
display the latest promotions, and process customer requests.
Maximize/measure sales performance on a daily basis with the drive to exceed the class sale
reports from the year prior.
CIBC NATIONAL BANK
Customer Associate
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Orlando, Florida
2001-2002
Market products and services to increase bank’s revenue.
Conducted preliminary screening and processing for bank loans.
Ensure compliance with Federal regulations and bank policies.
Analyzing and interpreting customer’s inquiries to identify needs.
Achieving sales targets by recognizing sales opportunities.
Using sound judgment and flexibility when recognizing appropriate options/solutions.
Racetrac Petroleum
Assistant Manager
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Orlando, Florida
1999-2000
Handle all recruitment processes for hiring new employees.
Conducts orientations and presentations about the company profile for all new joiners.
Ensures customer needs are met, complaints are resolved, and services are quick and
efficiently delivered.
Participates in increasing gross profit with innovative marketing strategy by using
different methods of analysis and research.
EDUCATIONAL BACKGROUND
1996 Associate of Arts in General Education
Central Florida Community College Ocala, Florida
PROFESSIONAL TRAINING
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Management Training Program of Bob Evans Farms (1997)
Certificate/License of Food Quality and Sanitation, Bob Evans Farms (1997)
Sales Team Training, CIBC National Bank (2001)
SunTrust University/ Employee Training: 2006 Client Privacy, 2006 Anti-Money Laundering, Code
of Business Conduct and Ethics, 2004 BSA-OFAC PPT, Client Privacy (2004-2007)
CHARITABLE ACTIVITIES
Reflections
President, Facilitator
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Orlando, Florida
2001–2007
Coordinate fundraisers and community service activities, raised over $5000 for Orlando’s
Community Center.
Collaborate with several Orlando based non-profit organizations to increase local community
involvement.
Facilitate meetings, outreach, and social functions for over 800 members.
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