“The
Heart of a Leader”
based on the book by Ken Blanchard
presentation written by Michelle Spradley, CPS/CAP
presented by Emily Garner, CAP-OM
Overview
• What is the Difference between a Manager and a
Leader?
• Define an Exceptional Leader
• Leadership Traits
• How can an administrative professional lead in
today’s workplace?
• Build a Leadership Plan
Leader vs. Manager
Leaders
• Create a clearly defined
vision/mission
• Create “buy in”
• Foster synergy
• Define a common purpose
• Develop and coach
individuals and teams
Managers
• Manage Tasks
• Enforce protocols
• Organize Data
• Report information and
facts
• Direct people
Define an Exceptional Leader
What make a great leader?
Great Leaders are:
• Honest
• Forward Looking
• Competent
• Inspiring
• Intelligent / Committed to Continuous Learning
• Have Charisma
Leadership Traits
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Superb Communicators
Effective Management Skills
Empathy
Positive Thinkers
Values and Integrity
Vision
Empowerment/Bringing out the best in others
Superb Communication
“Real communication happens
when people feel safe”
-Ken Blanchard
The Heart of a Leader
Effective Management Skills
“Leadership is not something you
do to people.
It’s something you
do with people.”
-Ken Blanchard, Patricia Zigarmi, and Drea Zigarmi
Leadership and The One Minute Manager
Effective Management Skills (cont)
“All good performance starts
with clear goals!”
-Ken Blanchard and Spencer Johnson
The One Minute Manager
Empathy
“If you want your people to be
responsive, be responsive to their
needs”
-Ken Blanchard, Bill Hybels and Phil Hodges
Leadership by The Book
Positive Thinkers
“Think Big!
Act Big!
Be Big!”
- Norman Vincent Peale
Positive Thinkers
“Positive thinkers
get positive results
because they are not afraid of
problems”
-Ken Blanchard and Norman Vincent Peale
The Power of Ethical Management
Values and Integrity
Take time to identify core values
-Ken Blanchard
The Heart of a Leader
Vision
“Without Vision
People Perish”
-Proverbs 29:18
(paraphrased)
Empowerment/Bringing Out the
Best in Others
“All empowerment exists in the
present moment.”
-Ken Blanchard
The Heart of a Leader
Leading in 2010
How can an administrative
professional lead in today’s market?
Leading in Today’s Market
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Continued Education/Certification (CAP-OM)
Software Skills
Professional Image
Communication
Awareness of Business Market Trends
Exceptional Listening Skills
Leading in Today’s Market
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Perform Expertly
Learn to Anticipate
Prioritizing Projects
Effective Time Management
Become a mentor
Action Plan
• Choose three leadership characteristics that you will
implement into your daily routine in the next 90
days.
2011 – 2012 “Leap to Remarkable”