Cisco Unified
Attendant Consoles
Portfolio Overview
November 2015
Yesterday
Today
Why Cisco Unified Attendant Consoles?
•
Incoming calls are important
•
Handle calls efficiently and
professionally
•
Improve satisfaction by creating
more personal caller experience
•
Leverage Cisco applications
(UCM, Jabber, Unity Connection)
•
Cover wide range of attendant
console requirements
Cisco Unified Attendant Console Standard
Cisco Unified Attendant Console Standard
•
Modern user interface
•
Search corporate directory
and speed dials
•
Log into and out of hunt
groups
•
Busy lamp field and Jabber
presence in directory
Cisco Unified Attendant Console Standard
•
Leverage Cisco UCM for call
distribution and call park
•
Import speed dials from legacy
Cisco UCM Attendant Console
•
No server to deploy
•
Available in English, French,
German, Italian and Spanish
New in Version 11.0
•
Show additional fields in Directory
•
Directory search indexing flexibility
•
Dispay caller ID first name/last
name
•
Dialable alternate phone numbers
•
Edit unmapped Contact fields
•
Cisco UCM 9.0(1) through 11.0(1)
support
Cisco Unified Attendant Console Advanced
Cisco Unified Attendant Console Advanced
•
Powerful call queuing engine
•
Robust directory holds up to
100,000 contacts and syncs with
Cisco UCM and Active Directory
•
Busy lamp field and Cisco or
Microsoft Lync presence in
directory
•
Ideal for handling many calls
from many different sources
Cisco Unified Attendant Console Advanced
•
Live queue statistics: calls
abandoned, operators logged in,
and available operators
•
Color-coded queues
•
Auto-unavailable on idle
•
Drill-down search
New in Version 11.0
•
BLF support for E.164 numbers
•
Increase CTI device limit from
255 to 1,000
•
Increase Queue Device Group
limit from 20 to 100
•
Call Park details displayed in Call
Park window
•
Cisco UCM 9.0(1) through
11.0(1) support
Upgrades and Migrations
Premium, Enterprise, Business Edition
Customers
•
No-cost upgrade for
UCSS/SWSS customers
•
Premium Edition customers
retain HA*
•
Over-the-top upgrade**
•
Upgrade orderable in Cisco
Product Upgrade Tool
Premium
Edition
Enterprise
Edition
Business
Edition
Cisco Unified
Attendant Console Advanced
* HA is available for purchase for Enterprise and Business Editions once UAC Advanced is installed
** if server meets UAC Advanced minimum requirements
Department Edition Customers
•
No-cost migration for UCSS
customers
•
Requires fresh install – no
database migration available
•
UAC Standard license
orderable in Cisco Product
Upgrade Tool
Department Edition
Cisco Unified
Attendant Console Standard
Moving from Enterprise Edition to UAC
Advanced
Active Directory integration
Sync directory directly with AD
100 queues
Increased from 50
50 concurrent users (up from 40)
Queue overflow enhancements
Destination per overflow type
Destination type: queue or number
Optional server high availability (additional license)
Moving from Business Edition to UAC
Advanced
Full Cisco UCM and Active Directory
integration
Increased from 500 directory entries
100 queues
Increased from 3
50 concurrent users (up from 12)
Different Music on Hold in queues
Queue overflow enhancements
Destination per overflow type
Destination type: queue or number
Optional server high availability (additional license)
Try them
today!
Download UAC Advanced and UAC
Standard from cisco.com/go/ac
Register for a free 60-day evaluation
license
More information at cisco.com/go/cuac
Additional Detail for Partners
Product Positioning
Cisco UAC Standard
Cisco UAC Advanced
Both
•
Customers using legacy
UCM Attendant Console
•
Enterprises with complex
call queuing requirements
•
Centralized and distributed
call answering
•
Small/branch offices
•
Dedicated operator centers
•
•
Retail stores
•
Active Directory integration
Corporate headquarters
with branch offices
•
Simple attendant console
requirements
•
Very large corporate
directory
•
Dedicated operator center
and departmental
answering
•
Minimum TCO (no server)
Product Comparison At a Glance
Category
UAC Standard
UAC Advanced
Server
No – uses UCM for call management (hunt groups,
call park, shared lines, etc.)
Yes – Microsoft Windows server in VMware or
bare metal
Redundancy
Secondary CTI server configured in TSP client
HA an available add-on
Support for Citrix
virtualized desktop
No
Yes (attendant console client)
Call queuing
Uses UCM hunt groups
Yes – able to select individual calls out of queues
to answer
Import UCM Attendant
Console speed dials
Yes
No
Directory sync sources
UCM end user directory and/or .csv file
UCM end user directory and/or Active Directory
Suggested directory size
5,000 contacts
Up to 100,000 contacts
Presence integration
Cisco Unified Presence, WebEx Connect
Cisco Unified Presence, Microsoft Lync
Reports
No – use UCM CDRs
Yes
English, Spanish, French, German, Italian
English, French, German, Italian, Portuguese,
Spanish, Dutch, Swedish, Danish, Russian, Arabic,
Korean, Japanese, Traditional Chinese, and
Simplified Chinese
Languages supported
Resources
Cisco Unified Attendant Consoles Hub
http://www.cisco.com/go/cuac
•
Partner resources
•
Data sheets
•
Product bulletins
•
White papers
•
End of Sale notifications
Product Documentation
http://www.cisco.com/en/US/products/ps7282/tsd_products_support_series_home.html
•
User Guides, Installation/Administration Guides
•
Design Guide
•
Release Notes
Demo Resources
Use Cisco Unified Attendant
Consoles in dCloud:
dcloud.cisco.com
Cisco Unified Attendant
Consoles also participate in the
Collaboration System Release
NFR kit
SKUs and List Prices
Product
Version
List Price per
License
Top-level Config
SKU
Product SKU
Cisco UAC Advanced
10.x
$2,495
L-CUAC11X
L-CUAC11X-ADV
Cisco UAC Advanced
High Availability
10.x
$995
L-CUAC11X
L-CUAC11X-ADV-HA
Cisco UAC Standard
10.x
$995
L-CUAC11X
L-CUAC11X-STND
Cisco UAC Advanced is licensed per concurrent user (ex. Customer has 10 operators but only 5 using the system at any
time, they should order L-CUAC11X-ADV, Qty 5)
Cisco UAC Standard is licensed per desktop installation (ex. Customer installs on 10 desktops, they should order LCUAC11X-STND, Qty 10)
Cisco UAC Advanced Topology
A Cisco UAC Advanced server supports a single UCM cluster
Multiple Cisco UAC Advanced servers may be deployed against a single UCM cluster
Cisco UAC Standard Topology