THE ROYAL LIBRARY
THE NATIONAL LIBRARY OF
DENMARK AND COPENHAGEN
UNIVERSITY LIBRARY
J.nr. 2015-016917
APPENDIX 2
Specification of Requirements
The following requirements contain an in depth description of the Contracting Customer’s
overall goals for acquisitions:
 An acquisition model consisting of 1) regular profile-based book selection by the
library’s staff and subject specialists, and 2) single title ordering by non-library
specialists, e.g. members of the Copenhagen University staff.
 Price competitive solution in terms of both material and support
Description of materials covered by the tender
 This tender covers the supply of books published by commercial booksellers and by
public and private institutions and associations as well as by individuals (grey
literature) in the subject fields of health and medical sciences, humanities (incl.
library sciences), law, sciences, social sciences and theology.
 This tender does not include periodicals, e-books, music scores and standing orders.
Scope of the contracts
The tender conditions opens for bidding on supply of all materials or the lots separate or
the one or two lots together
Lot 1: Books in English published in Anglo-/American speaking countries
Lot 2: Books published in German, in French, in Spanish or in Italian speaking countries
Lot 3: Books published in any language in Denmark, in Norway, in Sweden or in Iceland
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1. Minimum requirements
The following requirements (cf. clause 9.1 Instructions to Tenderer’s) are absolute and
indisputable. If the Tenderer is unable to comply with all of these requirements, the bid
will be deemed non-conforming and consequently not taken into consideration.
For each requirement, the Tenderer must explicitly decide whether the requirement has
been complied with. Furthermore, it must be explained how the requirement has been
complied with.
Minimum
requirement
No.
1.1
Specification of minimum requirement
Status
(Yes/no)
1.1.1
The Supplier must arrange for a key account manager for this
agreement.
Contacts & communications
[Tenderer’s description of solution offered to meet minimum
requirement]
1.1.2
The Supplier must agree to a yearly status meeting with representatives
of The Royal Library of Copenhagen and The University of
Copenhagen. The first meeting must be arranged no later than the end
of the first 6 months of the contract. The Supplier must account for
technological development strategies and plans. This information is
made available at the yearly status meetings or at user-group meetings
staged by the contracting authorities.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.1.3
The Supplier must provide a specific professional and skilled contact
for day-to-day communication. Customers must be notified if the
designated contact is replaced by another.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.1.4
Regarding Lot 3, the Supplier must support communication via e-mail.
The Supplier must also be available by phone.
[Tenderer’s description of solution offered to meet minimum
requirement]
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1.1.5
Regarding Lot 1 and 2, the Supplier must support communication, in
English, via e-mail. The Supplier must also be available by phone.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.2
Selection support
The requirements of sections 1.2.1-1.2.2 do not govern Lot 3.
1.2.1
The Supplier must offer online search facilities in a bibliographic
database.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.2.2
The Supplier must state any extra costs per profile facility/general use of
feature required for these services.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.3
Ordering
The requirements of sections 1.3.3-1.3.6 do not govern Lot 3.
1.3.1
The Customer must be able to send orders by EDI, EDItX, e-mail or by
post at their discretion:
 The Supplier must ensure that all information from the EDI
format is received: EAN, ISBN, author, title, publisher and date
of publication, quantity, price, currency, fund code, order
number, location and supply code. Should any of this
information be missing or incomplete, the Supplier must
immediately forward an error message to the Customer stating
the problem with a schedule for its solution.
 The Supplier must confirm the receipt of EDI orders by e-mail.
 The Supplier must be able to deliver any other information
concerning orders electronically.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.3.2
The Supplier must provide materials in the format agreed with the
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Customer.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.3.3
The Supplier must seek lowest priced readily available source for the
edition and format specified by the Customer irrespective of it being
published in or outside Europe.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.3.4
The Supplier must provide an online ordering form for the purpose of
direct ordering.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.3.4.1
Record displays must include all available information: Author, title,
location, publisher, year of publication, number of pages, ISBN, price
and table of contents.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.3.4.2
Record displays must provide information about the order status of
materials: On order, already supplied, availability, etc. At all times the
Supplier must display the steps taken in the claim procedure and state
future actions.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.3.5
The Supplier must be able to receive and store local data which the
Customer adds to an order, such as a unique ID-number, classifications,
notes, and locations. This information must be made available for further
updates.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.3.6
The Supplier’s database must include an order enquiry facility providing
information about completed and outstanding orders within an agreed
period of time.
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[Tenderer’s description of solution offered to meet minimum
requirement]
1.3.7
The Supplier must be able to supply new monographs on agreed subjects
from special publishers without an order.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.4
Claims & reports
1.4.1
The Supplier must respond to urgent claims from the Customer within 3
working days with a clear indication of the publisher’s response.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.4.2
The Supplier must respond to routine claims within seven calendar days
or as otherwise agreed with the Customer with a clear indication of the
publisher’s response.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.4.3
The Supplier must provide regular order status reports by e-mail or EDI
as required by the Customer.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.4.4
The Supplier must notify the Customer about additional pricing by email for confirmation. The Supplier and the Customer shall agree on the
maximum acceptable increase.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.4.5.1
The Supplier must at all times be up to date with complaints by the
publishers.
[Tenderer’s description of solution offered to meet minimum
requirement]
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1.4.5.2
The Supplier must have implemented regular complaint procedures.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.4.5.3
The complaint processes must be visible on the website by order
enquiry.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.5
Dispatch & delivery
1.5.1
Time of delivery for available materials is divided into:
a. a percentage of books, which must meet the general standard for
delivery measured in a three month interval from any breach,
b. a right to revoke an order if the delivery time exceeds a
reasonable period of time (as stipulated below)
Lot 1 and 2:

Books published in Europe and the United States: 75%
must be supplied within 3 weeks of accepting the order. If
the delivery time exceeds 8 weeks of acceptance of the
order the buyer has the right to revoke the order.

Books published in other countries: 75% must be supplied
within 6 weeks of receiving the order. If the delivery time
exceeds 8 weeks of acceptance of the order the Buyer has
the right to revoke the order.
Lot 3:

Books published in Denmark: 75% must be supplied within
1 week of accepting the order. If the delivery time exceeds
4 weeks of acceptance of the order the buyer has the right
to revoke the order.

Books published in Sweden, Norway and Iceland: 75%
must be supplied within 2 weeks of accepting the order. If
the delivery time exceeds 6 weeks of acceptance of the
order the buyer has the right to revoke the order.
[Tenderer’s description of solution offered to meet minimum
requirement]
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1.5.2
The Supplier must provide a status report by EDI or e-mail as agreed
with the Customer concerning materials not delivered within the
specified time frames.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.5.3
For materials for which extra servicing has been required, e.g. shelfready materials, the Supplier shall be given a two day extension.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.5.4
The Supplier must be able to offer customizable delivery profiles, i.e.
the Customer must at all times be able to negotiate a steady flow of
delivery as well as the maximum size and weight of parcels.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.5.5
The deliveries must be supplied with a printout of the invoice.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.5.6
The Supplier must ensure that goods are delivered in saleable condition.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.6
Cancellations & returns
1.6.1
The Supplier must be able to handle statutes of limitations for obsolete
orders defined by the Customer and the Supplier’s database must have
facilities that ensure effective and easy means to close and cancel
obsolete orders.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.6.2
The Supplier must provide a facility for automatic cancellation of orders
that remain undelivered after a specific cut-off date agreed with the
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Customer.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.6.3
The Supplier must provide details about automatically cancelled orders
in format and at intervals agreed with the Customer.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.6.4
The Supplier must accept returns for a full refund of the purchase price
of any goods which are revoked (section 1.5.1.b), faulty or incorrectly
supplied. This also applies if the goods have been serviced for the
Customer.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.6.5
The Customer is not obligated to return any goods revoked (section
1.5.1.b), faulty or incorrectly supplied. If the Supplier demands the
return of materials, the Supplier must pay for packaging, insurance and
postage.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.6.6
The Supplier must accept, at no charge, the cancellation of any order for
goods that remain outstanding and which have not been received by the
Supplier or have not been delivered within the agreed time frames
specified in section 1.5.1.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.6.7
The Supplier must notify the Customer if orders that have been
cancelled subsequently become available. Such goods, however, should
not be supplied without specific authorization.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.6.8
Where goods are required urgently the Customer reserves the right to
purchase the goods from an alternative source.
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[Tenderer’s description of solution offered to meet minimum
requirement]
1.7
Invoicing & credit
1.7.1
Invoicing must be in the following currencies:
Lot 1 and 2:

Invoicing in UK must be in GBP

Invoicing in the rest of Europe must be in EURO

Invoicing in the United States must be in USD
Lot 3:

Invoicing must be in DKK
[Tenderer’s description of solution offered to meet minimum
requirement]
1.7.2
The following information must be available on the invoice:

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












[Tenderer’s
requirement]
1.7.3
Name of Supplier, address and VAT-number
Billing address and contact reference
Delivery address
Invoice number and date of issue
Final payment date and payment information (Bank, bank
number, IBAN, Swift code etc.) as well as terms of
delivery
Delivery date
Order date
Order number
ISBN
Author
Title
Number of units per order number
Detailed specifications concerning unit price, postage,
discounts, etc.
Currency
Discount and final price
description of solution offered to meet minimum
The invoice and the exchange of invoices must comply with the Danish
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legislation for public invoicing at all times. At present OIOUBL
electronic invoicing and the NemHandel exchange infrastructure is in
force: http://www.oioubl.info/classes/en/index.html and
http://www.modst.dk/Regnskab/Elektronisk-fakturering/NemHandel
An electronic invoice must include: EAN-code (13 digit location-code),
the number of the order; personal reference and internal account number
(if demanded by the Customer), and the demands in section 1.7.2.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.7.4
As a reference electronic invoices by Suppliers established in Denmark
are produced either:
1) by a third party operator, which facilitates an on-line portal for
producing invoices,
2) or by hardware-/software, which enables the Supplier to send an
electronic invoice through a VANS-operator.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.7.5
The cost of electronic invoicing must be included in the price (Appendix
1A, Total cost of ordinary and express delivery)
[Tenderer’s description of solution offered to meet minimum
requirement]
1.7.6
The Supplier must be able to provide a detailed VAT specification in
accordance with national legislation.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.7.7
The Supplier must be able to supply a statement of accounts at fixed
intervals or by request.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.7.8
A credit note must be issued within ten days of notification by the
Customer after credit is due.
[Tenderer’s description of solution offered to meet minimum
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requirement]
1.7.9
The Supplier must offer flexible invoice patterns and scheduling of
invoices to enable the Customer to comply with internal financial
procedures.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.7.10
An invoice is not due until the arrival of the order.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.8
Administration of user-account
Section 1.8.1 does not apply to Lot 3.
1.8.1
The Supplier must provide options for maintaining local budget
accounts on materials purchased from the Supplier. The Supplier must
be able to handle several sub-accounts for each contracting authority.
[Tenderer’s description of solution offered to meet the minimum
requirement]
1.9
Supply of bibliographic information
The requirements of sections 1.9.1-1.9.6 do not govern Lot 3.
1.9.1
The Supplier must be able to supply bibliographic records.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.9.2
The bibliographic record must be supplied in one of the following
formats:


danMARC2. Character set: Dansk BiblioteksCenters DanBibcharacter set. Exchange format ISO 2709 or line format
MARC21. Character set: Dansk BiblioteksCenters DanBibcharacter set. Exchange format ISO 2709 or line format.
[Tenderer’s description of solution offered to meet minimum
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requirement]
1.9.3
The Supplier must commit to implementation of any future format or
bibliographic standards, e.g. Bibframe and RDA (Resource, description,
Access)
[Tenderer’s description of solution offered to meet minimum
requirement]
1.9.4
The bibliographic record must be provided one working day following
an order. Several records must be delivered in the same file. The record
must at least contain the following information:









Author/editor
Title
Edition
ISBN
Publishing house
Date of publication
Physical description (number of pages/volumes)
The Customer’s local data: order date, own reference (fund
code), Supplier, estimated price, etc.
Table of contents
[Tenderer’s description of solution offered to meet minimum
requirement]
1.9.5
1.9.6
In continuation of the above-mentioned requirements, all bibliographic
records must be identifiable with a unique and unchangeable
identification (Unique ID) placed in a specified marc-field to enable the
up-dating of order records.
[Tenderer’s description of solution offered to meet minimum
requirement]
In this context, “structured text” is the structure in which information is
presented in a fixed, defined form so that it can be processed
automatically in the Customer’s system, e.g. XML.
[Tenderer’s description of solution offered to meet the evaluable
requirement]
1.10
Management information
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1.10.1
The Supplier must provide status reports on outstanding orders via EDI
or e-mail. Any other means of communication must be agreed with the
Customer.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.10.2
The Supplier must be able to differentiate information about individual
titles in order batches. The information must be sent to the Customer in a
manner that ensures effective handling as stated by the Customer:



Information about expected delivery can be supplied via EDI or
e-mail as per the Customer’s request.
Availability can be supplied via EDI or e-mail as per the
Customer’s request.
Information about obsolete and cancelled orders can be supplied
via EDI or e-mail as per the Customer’s request.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.11
Technical demands
The requirement in section 1.11.4 does not govern Lot 3.
1.11.1
The Supplier must at all times commit to keeping pace with
technological developments and within the terms of this agreement offer
products that reflect these developments.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.11.2
The Supplier must keep planned downtime to a minimum. At least 7
days’ notice of planned downtime must be sent to the Customer.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.11.3
The Supplier must support the use of EDI (and any future substitutions
for example ONIX, EDItX, and SOAP-based web-services) for
electronic data exchange with the Customer’s local system.
[Tenderer’s description of solution offered to meet minimum
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requirement]
1.11.4
The Supplier must provide online access to order records in the
Supplier’s system with:






A facility for initiating claims and cancellations
Account information, including address details
Current status of orders
Invoice and payment details
Online ordering
Management information and reports
[Tenderer’s description of solution offered to meet minimum
requirement]
1.11.5
The Supplier must respond to the Customer’s development requests.
[Tenderer’s description of solution offered to meet minimum
requirement]
1.12
Requirements which do not apply to Lot 3
1.12.1
The following sections are all marked as exemptions to requirements in
Lot 3:
Selection support: 1.2.1-1.2.2
Ordering: 1.3.3-1.3.6
Provision of bibliographic information: 1.9.1-1.9.6
Technical demands: 1.11.4
2. Evaluable requirements for the competitive bidding
The Contracting Authority has the following evaluable requirements for the submitted
bids.
In respect of each evaluable requirement, it must be stated in the table below whether the
evaluable requirement is deemed to be fulfilled. Likewise, the Tenderer’s solution to fulfil
the evaluable requirement must be described in the table below.
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Evaluable
requirement
No.
2.1
Specification of the evaluable requirements
Status
(Yes/no/
in part)
2.1.1
Competitive bidding on price involves these elements:
Prices and discount model
a) A selection of book titles chosen to represent the demands of
the contracting authorities,
b) The “listed price” for the book (defined as the publishers list
price)
c) The cost of the Suppliers preferred delivery
d) The cost of “express delivery”,
e) The purchase price made available to the contracting
authorities,
f) Description of discount model/scale
Reviewing the discount model/scale, the following principles apply:
g) The preferred discount model is a flat-rate subtracted from the
list prices for all books,
h) Simplicity and transparency in the discount structure is
preferred,
i) Discounts which are fixed for the duration of the contract are
preferred over discounts, which can be unilaterally altered by
the Supplier.
j) The discount model supports use of special offers and sales
(Supplier’s best price)
k) Examples of the calculations by which the price (section e) is
fixed (including seller’s general profit margin in relation to the
sub-Suppliers).
l) The discount cannot involve pre-payment (i.e. before delivery)
of any kind, and must comply with invoicing and credit
specified in sections 1.6 and 1.7.
m) Seller’s demand for additional pricing after accepting an order
of books already published (section 1.4.4) is not preferred.
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.1.2
Prices before discount exclude any Vat or local taxes.
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.1.3
No other costs than the ones stated above must relate to the purchase
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price or delivery.
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.2
Selection support
The following sections, 2.2.1-2.2.2, do not apply to Lot 3.
2.2.1
The Supplier provides a subject profile facility on the website that
allows the Customer to set up various profiles based on, for instance,
subject, type of text, level of text, and publication schedule.
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.2.2
The Supplier provides selection services, such as news bulletins or
newsletters online or by e-mail. The Supplier states the range of
electronic news bulletins that can be offered.
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.3
Fastest delivery
2.3.1
On normal and express delivery. Measured in business-days from time
of acceptance of the order by the Supplier.
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.4
Ordering, workflows & cooperation with publisher’s
Section 2.4.1-2.4.3 does not apply to Lot 3.
2.4.1
The Supplier provides an online ordering form for the purpose of direct
ordering. The facility is simple and accessible for non-professionals.
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.4.2
In addition to direct ordering through the Supplier's database, the
following mechanism is available: The Supplier is able to add details
to the order form in accordance with the Customer’s specifications.
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[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.4.3
The Supplier describes the service level agreement (SLA) concerning
the online purchasing system and online content platform, including
handling of critical and less critical errors, as well as handling
scalability and technical upgrades
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.4.4
The Supplier notifies the Customer if orders that have been cancelled
subsequently become available. Such goods, however, must not be
supplied without specific authorization.
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.4.5
The Supplier gives an account of the workflow regarding the receipt of
the orders both an EDI order and a single order placed on the
Supplier’s website.
The description covers the timeframe.
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.4.6
The Supplier describes the cooperation agreements with publishers,
and the specification includes the complaint processes and the
intervals.
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.4.7
The Supplier provides documentation regarding the sources consulted
if bibliographic data does not exist in its own sources.
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.4.8
The Supplier provides a flow chart description from the time the order
is placed by the Customers to the time of delivery of the book to the
Customer, including the regular complaint procedures and updates of
the online systems with bibliographic and administrative data.
[Tenderer’s description of solution offered to meet the evaluable
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requirement]
2.4.9
The Supplier provides information on the internal procedures and
guidelines on quality assurances
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.5
Invoicing
2.5.1
For all three lots we will reward the best solution for electronic
invoicing based on the technical standards (section 1.7.4). All parties to
the contract are required to participate in tests to ensure the correct
processing of invoices.
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.5.2
Best solution is rated on which technical approach is used and also to
what extent additional features are available to OIOUBL.
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.6
Administration of user-account
Section 2.6.1 does not apply to Lot 3.
2.6.1
The Supplier gives an account of the Customer’s options for
maintaining local budget accounts on materials purchased from the
Supplier. The Supplier is able to handle several sub-accounts for each
contracting authority.
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.7
Supply of bibliographic information
The following sections, 2.7.1-2.7.6, do not apply to Lot 3.
2.7.1
The Supplier is able to receive local system numbers for replacement
orders. This system number is stated in the order confirmation record.
[Tenderer’s description of solution offered to meet the evaluable
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requirement]
2.7.2
The Supplier is able to provide bibliographic information with intent to
up-dating the Customer’s local bibliographic records. An agreement
with the Customer can be made as to which unique ID key is stored in
the records to ensure a local match. Separately stored data is in the
form of structured text and should be definable by the unique ID
agreed with the Customer.
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.7.3
The Supplier is able to supply classification schemes from the Library
of Congress (LCSH).
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.7.4
The Supplier is able to supply classification notations of other
international standards: Dewey (DDC), Library of Congress (LC), and
National Library of Medicine (NLM).
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.7.5
The Supplier is able to supply a table of contents for all ordered
materials as part of the catalogue record or separately. Separate data
should be in the form of structured text and should be identifiable by
the unique ID agreed with the Customer.
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.7.6
If the Supplier has other relevant information or data available the
Supplier should state this in the bid.
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.8
Processing & servicing
The following sections, 2.8.1-2.8.2, do not apply to Lot 3.
2.8.1
The Supplier should be able to produce and attach labels for shelf
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location or other purposes in accordance with the Customer’s design:
 The position of the labels should be agreed with the Customer.
 Labels provided by the Supplier should be made of wood-free
paper, and plastic- coated if appropriate.
 Labels provided by the Supplier should be difficult to remove.
 Labels should be provided with an adhesive that does not extend
beyond the edge of the label.
 The adhesive should not be capable of damaging the material.
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.8.2
The Supplier should be able to offer plastic coating of all materials and
should be able to supply product documentation on all plastic
materials, labels, and adhesives used together with documentation on
durability.
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.9
Best solution for the environment
2.9.1
The Supplier does not transport goods from Europe to the USA and
back again before delivery.
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.9.2
The Supplier is evaluated on the use of environmentally-friendly
packaging.
[Tenderer’s description of solution offered to meet the evaluable
requirement]
2.10
Business development
2.10.1
The Supplier provides a roadmap for business developments
[Tenderer’s description of solution offered to meet the evaluable
requirement]
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11. marts 2016
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2.11
Exemptions to the competitive bidding for Lot 3
2.11.1
The following sections are all marked as exemptions to the
requirements in Lot 3:
Cost of selection support: 2.2.1-2.2.2
Ordering: 2.4.1-2.4.3
Administration of user-account: 2.6.1
Supply of bibliographic information: 2.7.1-2.7.6
Processing & Servicing: 2.8.1-2.8.2
Side 21
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